Job Description:

• Plan and carry out meaningful and purposeful programmes and activities to enable residents to learn new things or continue to use their abilities
• Help residents experience autonomy by supporting them in their basic activities of daily living (e.g. dressing, meal, toileting, personal hygiene, mobility) through appropriate levels of prompt/cues
• Support therapy interventions in the ward to enable residents to optimise their functions in daily living
• Perform general housekeeping to maintain cleanliness of wards including equipment, furniture and tools, crockery
• Meal set up and assist in serving meals and drink to residents
• Collaborate with staff in the ward to deliver quality care services to residents (eg. Vital signs taking for residents)
• Maintain care excellence through proper documentation of the residents’ progress
• Assist Volunteer Coordinator in collaborating with volunteer and community in running volunteer-supported activities for residents

Job Requirements:

• Relevant experience would be an advantage
• Entry level is welcome as long as with compassion , caring and thoughtfulness
• Advantageous for candidates with WSQ Certificate in Healthcare Support (Nursing Care)
• Able to communicate with team members and maintain good teamwork
• Physical fit to handle the needs of care residents

We are seeking an experienced Finance Manager with a strong passion for the gaming industry to oversee and enhance our financial operations. This role will involve developing and implementing accounting standards, managing financial matters for both Singapore and overseas entities, and ensuring compliance with local regulatory requirements and group management requirements.

Job Responsibilities:

• Establish and Maintain Bookkeeping Standards:
  • Develop and establish accounting standards for Singapore and other overseas entities, to ensure the compliance with local and group financial reporting and tax filing needs.
• Accounting Automation Management:
  • Identify and prioritize automation needs, lead the automation and implementation of financial systems from 0 to 1.
• Financial Reporting:
  • Review Singapore's accounts and handle comprehensive accounting matters for other overseas entities, including but not limited to GL preparation, standalone reports or consolidation reports issuance, and other FR related statutory filings.
• Regulatory Compliance:
  • Stay updated with overseas local regulations and ensure compliance with all local reporting and filing requirements. Liaise with external auditors and corporate secretaries and regulatory bodies as needed.
  • Oversee the connection between accounting, financial reporting, and tax declarations, ensuring an understanding of their interrelations and overall compliance of regulatory requirements.
• Strategic Planning and Implementation:
  • Identify opportunities for process improvement and cost optimization, lead the strategic planning development and implementation
• Team Management:
  • Continuously develop the skills and knowledge of the finance team, and provide tailored tasks to enhance team capabilities, driving overall team growth.
• Ad-hoc Duties:
  • Perform other ad-hoc duties as assigned by the Group Accounting team.

Job Requirements:

• Bachelor’s degree or above in accounting or any related field.
• Minimum 8-10 years of working experience, including experience in a professional firm and in-house financial, with experience in handling more comprehensive financial matters, financial reporting, and tax declarations.
• Strong experience in handling complex financial transactions and comprehensive accounting operations.
• Proven ability to lead the standardization and automation of financial processes, particularly for overseas regulations.
• Experience in business planning, with a proven ability to lead and execute plans effectively.
• Familiarity with office software such as Excel, PPT; proficiency in BI, SQL, VBA, and other data analysis tools is a plus.

------------- Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com EA Registration Number: R22108564 Data provided is for recruitment purposes only Business Registration Number: 201735941W. Licence Number: 18S9037

Responsibilities:

• Technical transfer product/project in assembly and testing, and from customers
• Provide technical support in manufacturing and testing in product build
• Provide technical support to QC in RMA issue
• Provide technical support to QA in Compliance, Regulatory, Customer & Audit

Requirements:

• Minimum Diploma in Electronics Engineering
• At least 2 years of relevant work experience in Electronics Manufacturing industry
• Technical competent to handle product/project manufacturing, transfers and troubleshooting
• Experience in product/project, PCBA manufacturing and testing
• Able to liaise with customer on technical matters
• Experience in manufacturing environment with ISO13485 & FDA preferred
• Good communication and problem-solving skill

Responsibilities:

• Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.
• Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
• Document and report recurring issues to the Technical team to support continuous improvement and product development.
• Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.
• Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
• Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
• Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

Requirements:

• Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• 2+ years of experience in technical support
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
• This position may require occasional travel to customer sites.
• Good English communication skills (verbal and written).

Salary: ($4,200 - $4,800) + PB + Medical + Dental + Mobile Phone Reimbursement ($50)

Location: Pandan Road

Work Hours: Mon - Fri, 8:30am - 6pm

Additional Benefits:

• Annual performance bonus
• Annual increment
• Education sponsorship and fully paid external training

Job Description

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services,
• Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service
• Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for product solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Job Requirements

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of Cyber Risk and Cyber Security; familiarity with PDPA is highly advantageous
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage
• Able to converse in English and Mandarin due to the need to liaise with overseas counterparts

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Business Development Executive (Tech Sector)

Location: Primary: Benoi, Secondary: Newton

Working Hours: 5 Days Work Week (Mon-Fri), Office Hours (8.30am to 5.30pm)

Remuneration Package:

• Basic Up to S$ 6,000
• Performance Bonus (~3 months)
• Flexi Dollars S$ 800

Responsibilities:

• Identifying new accounts and qualifying new inbound and outbound sales opportunities
• Run customer calls to qualify potential opportunities and set introductory meetings for the Sales team
• Work closely with Marketing to provide feedback on campaign performance, improve lead qualification and lead scoring
• Partnering closely with Sales to strategically penetrate key accounts
• Develop strong sales and product knowledge
• Nurture early phase opportunities for future pipeline potential
• Update lead and prospect activity to ensure effective lead management
• Exceed monthly opportunity quota and other KPIs set by management
• Be the first point of contact for customers who need help finding solutions
• Develop your customer-centric sales skills to deliver a stellar customer experience

Requirements:

• At least a Diploma or Degree in relevant Business Management discipline
• At least 3 to 5 years relevant work experience, preferably in the tech sector
• Prior experience in pipeline building and lead qualification (Ability to drive revenue and expand client relationships in areas such as automation, robotics, and software solutions for industrial applications)
• Excellent written and verbal communication skills
• Ability to multi-task, prioritise and manage time effectively
• Self-starter, goal-oriented, passionate about technology, and capable of quickly learning new IT solutions

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

RESPONSIBILITIES:

• Responsible for Samsung Security Solution. Technical Support for Samsung Electronic.
• Responsible for IT Security Check

REQUIREMENTS:

• Diploma or Degree in Information Security or Information System or Computer engineering or equivalent
• Good knowledge about IT system
• Good interpersonal skills
• Passion in IT security and technology

PREFERENCE:

• Keen interest and experienced in managing enterprise-level cybersecurity solutions.
• Strong IT Technical understanding and aptitude for analytical problem solving
• Enthusiasm for problem-solving and able to work in fast-pace environment.
• Team player with high initiative, self-motivation and results-oriented mind-set
• Experienced in complex secured network design, VPN and WLAN implementation.
• Good communication, documentation, organizational and interpersonal skills
• Experience with networking, system administration and infrastructure architecture

Work location: 61 TAI SENG AVENUE PRINT MEDIA HUB @ PAYA LEBAR IPARK

Please only apply via direct application on this MyCareersFuture website.

Or, email your CV and indicate Job Title as email subject to the following: [email protected]

Only shortlisted candidates will be notified.

5 Day Work Week

Walking distance from 2 MRTs

Working Timing: 9am – 6pm

Job Description:

· Perform carpark administrative duties

· Handle client’s enquiries through calls and email

· Handle client’s invoices in a timely manner

· Assist in processing and updating client’s data

· Assist in performing month-end closing duties

· Any other duties assigned.

Requirements:

· Polytechnic Diploma in any discipline

· Proficient in Microsoft Office

· Pleasant personality

· Able to work well in a team

· Be proactive and able to take initiative

· Organized, meticulous with a high degree of accuracy

· Able to start work immediately or on a short notice will be advantageous.

Job Descriptions

As a member of the CGH care team, you will work closely with nurses, and other healthcare professionals to deliver quality care to patients. You will perform basic nursing care activities for patients and assist in ward administrative functions to facilitate smooth operations in inpatient care, but not limited to the following areas:

Patient Care
• Record vital signs, assist in wound dressing, perform blood glucose testing and specimens collection, assist patients with general hygiene and in other nursing procedures as required
• Perform admission, transfer and discharge of patients
• Perform any other supportive duties as required

Visitor / Patient Services
• Engage patients and visitors to understand their needs

Admin / Operation support
• Perform ward administration work such as coordination of various services, inventory management, and participate in quality improvement initiatives

Job Requirements
• Minimum GCE ‘N’ or ‘O’ Levels
• Prior working experience as a paramedic or in a ward setting will be advantageous
• Good interpersonal skills, able to communicate with people at all levels effectively
• Independent, highly organized, able to work in a fast-paced environment
• Proficient in MS Office applications
• Able to perform rotating shifts, including weekends and public holidays
• Training will be provided

Only shortlisted candidates will be notifie

Job Overview:

We are seeking for a skilled and motivated individual to join our vibrant and dynamic team as our in-house IT Support Specialist.

As an established interior designing and renovation company with around 50 executives, we are committed to deliver exceptional services and transforming spaces into inspiring environment.

The primary responsibilityvof this role is to provide technical assistance and support to our employees, ensuring seamless operations and efficient utilization of IT resources.

Your expertise will contribute to the success of our company by maintaining a robust IT infrastructure and resolving any technical issues that may arise.

Job Description & Requirements:

· Provide first-level technical support to employees through various channels such as in-person, phone, email, or remote access tools.

· Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and other peripherals.

· Perform technical escalation to 3rd party vendor.

· Install, configure, and upgrade computer hardware, operating systems, and software applications.

· Set up and maintain user accounts, permissions, and security settings.

· Assist in the management and maintenance of the organization's network infrastructure, including switches, routers, and wireless access points.

· Monitor and respond to system alerts, ensuring the availability and optimal performance of all IT systems.

· Collaborate with 3rd party vendor to implement and maintain backup, disaster recovery, and security protocols.

· Document and maintain IT inventory, including hardware and software licenses, and track service requests and resolutions using a ticketing system.

· Provide training and guidance to employees on the effective use of hardware, software, and other IT tools.

· Stay up-to-date with the latest trends and technologies in IT support and recommend improvements to enhance the organization's IT infrastructure and processes.

Metta Welfare Association - Youth Employment Support (YES)
Established in 2007, the Youth Employment Support (YES) program equips graduates of Metta School with life skills to foster independence and integration.

Our programs include:
Arts@Metta: Offers visual arts training to increase job opportunities for Metta School graduates with mild intellectual disabilities and/or autism, empowering them with life skills for independence and social integration.
Metta Café: Established in 2014 to provide vocational F&B training for Metta School graduates, helping them build work skills in a commercial environment, promoting independence and economic integration.
ECO@Metta: Combines environmental sustainability and supported employment, where youths with special needs create eco-friendly products, like our multi-purpose orange enzyme cleaner, by transforming food waste into useful items.

Job Title: ECO Officer

Job Responsibilities:

• Oversee the daily operations at ECO@Metta.
• Mentor and coach youth alumni to build vocational skills, promoting confidence and social integration.
• Collaborate on new product development, liaising with suppliers and managing product and retail activities.
• Manage digital marketing, including social media and e-commerce.
• Facilitate CSR events and identify business opportunities through community engagement.
• Ensure quality standards are maintained and handle administrative duties.
• Support fundraising events and any additional duties assigned by management.

Requirements

• Experience working with youth with special needs (preferably in intellectual disabilities or ASD) or in behavioral therapy.
• Strong organization, multitasking, and communication skills.
• Background in product development, retail, or digital marketing is an advantage.

This is a full-time on-site role for a Technical Support Engineer at CCTS Global in Singapore. The

Technical Support Engineer will be responsible for troubleshooting technical issues, providing

analytical support, and delivering excellent customer service and support. This role involves

collaborating with the client's team to understand the organization's framework and address

technical challenges on a daily basis.

Provide technical support, troubleshoot and resolve issues efficiently.

Analyze and debug production issues, identify root causes, and implement solutions.

Collaborate with cross-functional teams, including development and infrastructure, to

improve overall system reliability and performance.

Monitor, maintain, and support Kafka, Apache Tomcat, and other middleware

components as needed.

Document technical issues and resolutions to enhance knowledge base resources.

Requirements:

Proven experience as a Support Engineer, Technical Support Specialist, or similar role in a
software/IT environment.
Proficiency with Java Development Kit (JDK) and experience in supporting Java-based
applications is an added plus.
Familiarity with Kafka for real-time data streaming (highly preferred).
Knowledge of Apache Tomcat server administration and troubleshooting.
Excellent problem-solving skills and ability to work under pressure.
Strong communication skills, with the ability to convey technical concepts to nontechnical stakeholders.

Skill Set:

Experience with scripting languages (e.g., Python, Bash) for automation.
Exposure to monitoring tools and logging systems for performance tracking.
Understanding of database systems, including SQL.
Basic knowledge of cloud platforms (AWS, Azure, or Google Cloud).

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

To support Finance Lead in the payment workstream, to review and approve payment transactions for the College of Design & Engineering and providing advisory support and ensuring compliance with University’s Financial Policies and Procedures.

Duties & Responsibilities

• Counter-check invoices and Request for Payments (RFP)
• Approve the invoices and RFPs in the system
• Provide advisory on payment policies and procedures
• Other administrative tasks assigned

Qualifications

• O-level or Polytechnic Diploma in any field;
• Preferably with 3-5 years of relevant working experience;
• Meticulous with great attention to details
• A good team player with positive attitude;
• Customer centric mindset and Good communications skill;
• Familiar with MS Office applications;
• Good written and spoken English

Job Opportunity: Sales & Customer Support Assistant (Entry-Level Role)
Location: Singapore | Join Our Growing Team!

Are you ready to kickstart your career in the food industry with a vibrant and expanding food manufacturing company? We’re looking for a motivated and positive individual to join our team as a Sales & Customer Support Assistant. This role is ideal for those seeking hands-on experience in a dynamic environment, helping customers and supporting our sales team.

What You'll Do:

• Handle daily sales order processing, including taking orders via phone.
• Assist with all incoming inquiries (phone, email, fax, and walk-ins).
• Manage sales orders, prepare delivery orders, and issue invoices.
• Help prepare and label packing materials.
• Address customer complaints with patience and professionalism.
• Support your team with additional tasks as assigned.

What We’re Looking For:

• Positive Attitude: A friendly and proactive approach to work.
• Language Skills: Ability to communicate in Mandarin (for effective communication with Mandarin-speaking customers).
• Minimum Education: PSLE or equivalent.

Why Join Us?

• Gain Experience: Build valuable skills in sales, customer service, and logistics.
• Career Growth: Be part of an expanding company with future growth opportunities.
• Work-Life Balance: 6-day work week with a scheduled off day.

If you're enthusiastic about learning, can speak Mandarin, and are eager to work in a fast-paced food manufacturing environment, we want to hear from you!

Apply Today and Start Your Journey with Us!

Roles and Responsibilities:-

• Uplift the existing Administrative, Human Resources, Finance and/or Logistics aspect of the company.
• Assist in Human Resource-related responsibilities, such as Time & Attendance, Claims, Employee Records, On-boarding and other day-to-day tasks assigned by the Directors.
• Assist in Accounts Receivable duties such as maintaining and following up for the Outstanding Payment list, Invoice creation and liaising with the Sales Team to obtain Invoice payment from customers.
• Maintain the structure of accurate records of inventory and warranty of our product offerings, both hardware and software. Maintain company's organization chart and admin-related documentations and records, such as preparing letter of offer, confirmation, increment & promotion, etc.
• Appreciate the initiative to continuously improve the company’s standard operation procedures (S.O.P), system and structure as well as the welfare of the company.
• Periodically assist Sales Team on administrative tasks (Sales Pipeline, Commission calculation, etc).

Requirement:-

• Diploma / Degree in Human Resources, Business Administration or equivalent
• Minimum 1 year experience
• Good understanding of the HR practices including Employment Act
• Good organisational skills with ability to carry out analytical and coordination work
• Good working attitude & self-driven
• Able to work in a fast – paced environment
• Good communication skills (written & verbal) and able to interact with people at all levels
• Proficient Microsoft Office applications
• Able to work independently in a fast pace environment.
• 5 day work week

Chugai Pharmabody Research Pte. Ltd. (“CPR”) was established in Singapore as a wholly-owned subsidiary of Chugai Pharmaceutical Co., Ltd (Chugai), a member of Roche group, in January 2012 and started operations on July 2, 2012. Located at Biopolis in Singapore, it aims to generate new antibody drugs based on Chugai’s proprietary antibody engineering technologies, such as recycling antibody®, sweeping antibody®, bispecific antibody, various Fc engineered antibodies, and other new antibody engineering technologies that are under development.

Senior Research Support Officer in Research Support Unit

Facility Management:

• Establish short term (1 – 3 years) and long term (5 years and above) facility management plan to be in line with company’s business continuity plan.
• Establish the facility monitoring system in cooperation with external vendors.
• Conduct facility management, such as repair works and maintenance works, in cooperation with external vendors.
• Arrange the relocation of lab and equipment in line with research activities.
• Schedules and oversees the use of space, resources, and lab/equipment in line with research activities.

Requirements:

• General degree with minimum 8 years of facility management experience in the life science industry.
• Business proficiency in Japanese Language is a must to liaise with Japanese speaking colleagues and clients.
• Proficient in Microsoft Office Applications such as Word, Powerpoint, Excel, Outlook, Forms etc.

Interested applicants are invited to apply with their detailed resume, qualifications, availability, current and expected salary.

For more information regarding our Company, you may refer to our website at:

http://chugai-pharmabody.com/

We regret that only short-listed candidates will be notified

We are seeking a hands-on, dynamic and results-driven Digital Media Marketing Manager to join our team. This role will oversee the regional strategic development and implementation of campaigns to achieve our Company’s brand objectives. These includes enhancing brand awareness, optimizing SEO strategies, managing inlinking efforts, leveraging social media platforms to drive engagement and growth etc.

The ideal candidate will have a proven track record in regional digital marketing, especially in managing social media campaigns and in-depth understanding of SEO and inlinking tactics.

Key Responsibilities:

Regional Strategy Development:

• Develop and execute comprehensive regional digital marketing strategy aligned with the Company’s business objectives.
• Plan and coordinate local and overseas marketing campaigns across various digital platforms including SEO, PPC, social media, email marketing, and content marketing
• Monitor and analyse regional market trends, competitor activities, and customer behaviour to adjust strategies.

Campaign Management and Inlinking Strategy:

• Plan and executive effective SEO/SEM strategies to improve organic search rankings and drive website traffic.
• Conduct detailed keyword research to identify high-traffic, relevant keywords.
• Perform on-page SEO optimization including meta tags, headers, image alt text, and internal linking.
• Develop and manage link-building campaigns to improve domain authority and search engine rankings.
• Monitor and analyze site performance using SEO tools and analytics to identify and address issues.

Social Media Management:

• Develop and implement regional social media strategies to increase brand awareness and engagement.
• Create and curate engaging and relevant content for the Company's social media channels, including Facebook, Twitter, LinkedIn, Instagram, and YouTube.
• Schedule and publish social media posts, ensuring consistent messaging and branding across platforms.
• Monitor regional social media trends, track performance metrics, and adjust strategies to improve engagement and reach.
• Engage with the online community, respond to comments, and manage customer feedback on social media.

Content Marketing:

• Oversee content creation and distribution across regional digital channels to attract, engage, and convert target audiences.
• Develop content calendar and ensure timely delivery of high-quality content including blog posts, articles, videos, and infographics.
• Collaborate with internal teams and external content creators (local and overseas) to produce compelling content aligned with brand guidelines and SEO best practices.
• Use analytics to measure content performance and optimize strategies based on insights.

Analytics and Reporting:

• Monitor and analyze digital marketing performance using tools such as Google Analytics, Moz, SEMrush, and social media analytics.
• Generate detailed reports on regional campaign performance, including traffic, engagement, conversion rates, and ROI.
• Provide actionable insights and recommendations to senior management based on data-driven analysis.
• Implement optimization techniques to improve campaign effectiveness.

Ownership and Collaboration:

• Provide regular updates to management on digital marketing performance, results, and strategies for improvement.
• Collaborate with cross-functional teams and overseas entities including sales, customer service, and IT to ensure cohesive marketing efforts and a unified brand message.
• Foster a collaborative work environment, encouraging creativity and innovation within the team.

Budget Management:

• Develop and manage the digital marketing budget, ensuring optimal allocation of resources for maximum impact.
• Monitor expenses and ROI, making adjustments as necessary to meet financial goals.
• Ensure all marketing activities are cost-effective and deliver a high return on investment.

Requirements:

• Bachelor’s degree in Marketing, Digital Media, Media Arts, Business, or a related field.
• Proven experience in digital media or media art industry, preferably in the e-commerce or technology industry.
• In-depth knowledge of regional media marketing strategy, inculding media arts, SEO, PPC, social media, content marketing, and email marketing.
• Experience with marketing automation tools and CRM systems.
• Strong analytical skills
• Excellent communication, leadership, and project management skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.

This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.

Responsibilities

• Providing 2nd/3rd level support to Network Services
• Problem resolution in customer network issues
• Plan, implement, review and project manage network infrastructure projects and operations
• Test, evaluate and recommend new networking products for customers
• Review and continuously enhance existing network services
• Improve network performance; optimize network usage and bandwidth usage and secure the core network
• Optimize routing policies and capacity management to ensure minimal network latencies and outages
• Secure network with relevant security policies
• Responsive to solve network issues, on standby 24x7
• Assist L1/L2 Engineers to handle customers' issues directly
• Recommend suitable and relevant solutions to solve customers' issues
• Provide maintenance support for all network infrastructure
• Provide monthly network infrastructure performance review report and capacity planning recommendations
• Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
• Ensure timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning.

• Minimum Diploma or equivalent qualification.
• In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
• Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
• Structured Network Infrastructure for Layer 2 & 3 support.
• Certification in CCNA, CCNP is highly preferred
• Shift work required

About STT GDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

• Support semiconductor machine after-sales service which include attending service call (24/7 standby), supporting preventive maintenance, troubleshooting & installation.
• Support semiconductor machine after-sales service application /process
• Support other machinery equipment activities that are under PCS department
• Support administrative work that is related to the servicing job (Such as assisting in preparing quotation, parts order etc)
• Communicating & provide advice to customer request and/or queries
• Giving technical training to customer
• Promote after sales item, solution business and matching project to customer
• Any other duties as and when assigned by superiors

Job Description:

1. Oversees projects management and implementation;
2. Codify implementation design into documented for end user's record;
3. Conduct training and presentation for team members and end-users;
4. Provide technical testing or support to pre-sales engineer/customer on the network setup;
5. Assist on technical communications with customer/partner, to ensure closure of sales order;
6. Ensuring that the solution can deliver on the customer’s requirements;
7. Work closely with Level 2 support, if case issue is escalated to Level 3;
8. Maintain rapport with customers and competence in managing vendors; and
9. Any other ad-hoc duties assigned.

Job Requirement:

• Degree/Diploma in IT Networking or equivalent
• At least 2 years of work experience in a SI or distributor environment with network security skillset
• Good IT knowledge in OSI 7 Layer, TCP/IP, LAN/WAN technologies and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skill
• Experience in network security projects implementation
• Positive working attitude and a good team player
• Willing to work extended office hours and after office hours when needed
• Exposure to security solution such as Firewall, local balancer or endpoint protection will be an added advantage

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Responsibilities:

• Monitor commercial pipelines daily for new and upcoming robot deployments.
• Allocation of Service Engineers for deployment processes and adjust resource allocation as needed.
• Coordinate customer User Acceptance Tests (UAT) and manage UAT documentation.
• Organize customer training on robot handling and software platforms, including logistics.
• Preparation of necessary documentation prior to robot live operations on customer sites.
• Compile Product Performance Reports for customers on a regular basis.
• Allocate Service Engineers for routine Robot Preventive Maintenance.
• Monitor and escalate open Robot Issues to ensure timely resolution.
• Maintain accurate records of customer requests, robot performance, and issue resolutions in a ticketing system.
• Collaborate with team members to maintain an updated deployment schedule.
• Ensure timely execution and reporting of onsite activities, including issue resolution and preventive maintenance.
• Assist in the preparation of purchase order documents for robotics equipment, supplies, and services.
• Contribute to and maintain an organized system for customer support documentation, including FAQs, user guides, and troubleshooting guides.
• Undertake ad-hoc duties as required to support robot operations, including coordinating deliveries and providing operational support.

Requirements:

• Required: Diploma in engineering, business administration, or a related field.
• Preferred: 2 years of experience in project coordination, operations management, or a similar role (fresh graduates may apply).
• Strong organizational and multitasking abilities, capable of managing multiple operational tasks concurrently.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment.

Responsibilities:

• Provide 2nd level onsite troubleshooting support in response to escalation from helpdesk to ensure consistently meet customer response / resolution times and objectives based on SLA
• Coordinate with equipment vendors and 3rd part suppliers to resolve issues
• Attend to customer enquiries (through phone and email) and follow-up on outstanding issues closely while ensuring that customers are kept updated on the progress
• Maintain call log database system and ensure all unresolved problems are escalated to the senior engineers
• Participate in adhoc projects when required

Requirements:

• Possess NITEC certification or Diploma in IT or relevant discipline
• Experience in desktop support and good working knowledge in Windows OS, Basic Network experience
• Minimum 2 to 3 years experience in customer support environment will be an added advantage
• Able to work under pressure and independently in a team environment
• Must be able to work in a fast-paced and dynamic environment
• Willing to travel around Singapore to multiple sites
• Able to work on rotating shifts