如果你认真、细致、有耐心，喜欢将事情安排得井井有条，乐于接受新鲜事物，厌倦一成不变并喜欢在快速发展和变化的环境中接受挑战，欢迎你加入我们！

南洋社会科学学院是新加坡教育部私立教育理事会批准注册的高等教育机构，致力于构筑融汇东西方优质高等教育资源的终身学习平台。学院分别与中国顶尖高校、西方杰出高等教育机构合作，解析和传播支撑中国成功高速发展的理论与经验，研究和传授西方社科领域教研的最新发展方向与成果，培养兼具东方智慧与全球视野的复合型人才。

学院与中国知名高校合作举办 MBA硕士学位项目，中文教学，在职学习，在新加坡招生和授课。

学院现开放 教务行政专员 岗位，负责学院日常行政工作及教学项目相关行政工作。

我们希望你具有以下特质：

1. 强自驱力和责任心
2. 细心稳重，注意细节
3. 善于多任务处理

工作职责：

1. 独立完成学院日常行政工作，提供各类行政/后勤支持，例如文件管理、设备管理、采购管理、库存管理、会议安排、场地预定、活动组织等；
2. 协助处理教学项目相关行政工作，例如考勤、教室安排、教学设备管理、教师后勤支持、各类活动支持等；
3. 完成岗位相关的其他日常工作。

岗位要求：

1. 具备良好的中文口语、书面表达能力，英文水平（书面及口语）需满足商务沟通的要求；
2. 具备踏实认真、稳重细致、有耐心的特质，工作态度积极主动，拥有极强的责任心；
3. 具备组织协调和解决问题的能力，能在多任务的环境下独立且积极主动地工作，善于时间管理，执行力强，能够灵活应对各种工作挑战；
4. 具备良好的沟通和协调能力，能够与团队成员和外部合作方有效沟通；
5. 具备较好的知识结构，学习和接受新业务能力强；
6. 熟练使用Word、Excel、PowerPoint等办公软件；
7. 有办公室行政、教学管理、多任务工作经验者优先考虑。

薪酬面议

Our client is a listed company that provides advanced communication software, products, and services for enterprises.

The ideal candidate would be an experienced engineer with proficiency in Technical Support and Troubleshooting, as well as Professional & Managed Services Planning, Implementation & Operations. He must be comfortable working with customers, partners, and 3rd party providers, and able to support and lead customers through troubleshooting processes and project delivery activities. Successful candidate must be able to adapt to new/changing requirements therefore flexibility and independence is required. Successful candidate will not only be essential in the delivery of professional services but also in communicating company’s value proposition and managing customer expectations.

Responsibilities

• Provide technical assistance to customers through technical support, as well as Professional & Managed Services.
• In a Technical Support capacity, own the entire problem resolution cycle, including effective diagnosis, reproducing issues in our lab, resolution of 2nd/3rd tier issues, and escalating to Engineering as needed.
• In a Professional & Managed Services capacity, deliver design & implementation services, from initial customer engagement to live production service.
• In a Resident Engineer capacity, be assigned to a specific customer for a pre-defined duration, to support the defined operations & maintenance activities.
• Act as customer trusted advisor, consult customer about solutions options after understanding their needs & expectations.
• Plan, manage, and execute the agreed deliverables for Professional & Managed Service offerings.
• Accurately record customer issues and document resolutions.
• Identify opportunities for improvement.
• Maintain a thorough understanding and broad knowledge of product and service offers and solutions.
• Perform remote & on-site services as required. May require travel to customer sites within the APAC region.
• Deliver technical training/knowledge transfer to customers/partners as required.

Requirements

• Bachelor’s degree Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science.
• Minimum of 5 years direct technical working experience in the Telecom and Enterprise solutions integration, in the Data Communications field with an emphasis on voice and unified communications applications.
• Solid understanding of IP Telephony Gateways, Session Border Controllers, and various VoIP signaling protocols (e.g. SIP, WebRTC, etc.) and TDM telephony protocols.
• Solid understanding of Windows and Linux platforms.
• Experience with Microsoft Environment - Unified Communications technologies – Teams & Skype for Business, Knowledge of Microsoft Azure & O365 design & administration, PowerShell, etc., will be considered a key advantage.
• Deep knowledge & understanding of Contact Center / CCaaS solutions, architecture and applications, such as Genesys, TalkDesk, etc., in a Support or Professional services role will be considered an advantage.
• Microsoft certification in Unified Communications or Could services is preferred. Cisco voice certifications (e.g. CCNA) is an advantage.
• Experience with both Enterprise and Service Provider environments is an advantage.
• Excellent written & verbal communication skills in English. Additional APAC region languages is an advantage.
• Solid customer service orientation and a passion for excellence.
• Excellent diagnostic, troubleshooting and problems solving skills.
• Ability to work in a fast-paced environment.
• Some international travel may be required.

Job Description:

Users with technical issues and help improve system performance. You will work closely with both technical teams and business users to understand business needs and translate them into technical solutions.

Key Responsibilities:

Technical Support:

· Assist with Java application development and troubleshooting.

· Write and optimize SQL queries for reporting and data analysis.

· Provide technical support to users, addressing system issues and working to enhance overall system performance.

Functional Support:

· Translate business needs into technical requirements.

· Collaborate with users and developers to improve system processes and functionality.

· Test and ensure new features meet business requirements.

Problem Solving:

· Diagnose and fix technical issues related to Java applications and SQL databases.

· Analyse operational issues and suggest areas for improvement.

Teamwork:

· Communicate effectively with technical teams and business users to ensure smooth information flow.

· Contribute to system improvements and process automation efforts.

Skills and Requirements:

· Proficient in Java and Cobol Mainframe programming.

· Strong experience with SQL databases and query writing.

· Excellent problem-solving skills and a strong attention to detail.

· Strong communication skills, capable of working with both technical and non-technical stakeholders.

· A team player, with a desire to learn and grow in a collaborative environment.

Company Overview:

First Fun, a leading mobile game developer, is looking for a IT Support Specialist to join our dynamic team. We create fun, engaging, and visually stunning mobile games, and we're seeking someone who shares our vision and can enhance our marketing efforts through innovative and effective design.

About the Role:

Key Responsibilities:

• Manage Office IT Equipment: Oversee the installation, configuration, and maintenance of office hardware, including computers, printers, and networking devices. Proactively troubleshoot and resolve any technical issues to ensure minimal downtime.
• Manage Software Licenses and Domains: Monitor and maintain software licenses for all applications used within the organization. Ensure compliance with licensing agreements and manage domain registrations, renewals, and configurations.
• IT Security Setup: Implement and manage IT security measures, including firewalls, antivirus solutions, and data encryption protocols. Conduct regular security audits and assessments to safeguard company data and systems.
• Technical Support: Provide second-level support to employees for hardware and software issues. Respond to helpdesk tickets, diagnose problems, and resolve issues efficiently, escalating complex problems as needed.
• User Training: Conduct training sessions for new employees on IT equipment and software applications. Develop and maintain user documentation and guides for common processes and tools.
• System Maintenance: Perform routine maintenance and updates on company software, operating systems, and applications. Assist with regular backups and data recovery processes to ensure data integrity.
• Network Management: Collaborate with the IT team to monitor and maintain network infrastructure, including Wi-Fi access points, switches, and routers, ensuring optimal performance and security.
• Inventory Management: Maintain an organized inventory of all IT equipment and software licenses. Ensure accurate records for auditing purposes and facilitate equipment procurement as necessary.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in IT support or a related role.
• Strong knowledge of IT equipment setup, maintenance, and troubleshooting.
• Familiarity with software licensing management and domain administration.
• In-depth understanding of IT security principles and practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work well with both technical and non-technical staff.
• Proficiency in Microsoft Office Suite, Lark and a solid understanding of operating systems (Windows, macOS).

What We Offer:

• A collaborative and innovative work environment.
• Opportunities for professional development and career advancement.
• Competitive salary and comprehensive benefits package.

In this role you will lead and oversee the IT Infrastructure and Management division, focusing on both IT infrastructure and service delivery to provide secure, reliable, and scalable technology solutions.

Your role will be key in driving the company’s digital transformation, aligning IT strategies with business growth objectives, and ensuring the implementation of strong IT policies and data protection protocols.

You’ll ensure smooth, high-quality service for both internal and external stakeholders, while promoting operational efficiency and future-ready technology advancements.

Your Responsibilities:

• Shape and evaluate the strategy for the IT Management & Support Division.
• Continuously identify opportunities to automate processes and improve efficiency.
• Collaborate with vendors and industry experts to stay updated on technological advancements.
• Engage with stakeholders to align IT plans with business strategies.
• Lead incident resolution and root cause analysis for outages and cybersecurity issues.
• Provide support for key program and project implementations.
• Manage the division’s budget and ensure regular review of policies and procedures.

Requirements:

To excel in this role, you should have at least 10 years of experience managing IT Infrastructure and Support divisions, along with a strong background in cybersecurity.

A degree in Computer Science, Engineering, or a related field is essential, and certifications like CISA or CISSP are a plus. With 15 years of overall IT experience, including a minimum of 10 years in supervisory or management roles, you’ll effectively handle complex projects and vendor relationships.

A solid understanding of cybersecurity laws and the ability to thrive in dynamic environments, making informed decisions under pressure, are crucial.

We are looking for a Service Desk Operator to join our team and provide exceptional Level 1 technical support and customer service.

In this role, you will diagnose and resolve hardware, software, and network connectivity issues, manage incidents using a ticketing system, and escalate complex problems as needed. You will also help maintain our knowledge base, coordinate with vendors for onsite support, and ensure adherence to data center security procedures.

Key Responsibilities:

• Provide prompt and efficient customer service
• Troubleshoot and resolve Level 1 technical issues
• Log and track incidents, escalating when necessary
• Maintain and contribute to a knowledge base of common issues
• Coordinate vendor support for on-site troubleshooting
• Adhere to data center security protocols

Qualifications:

• Strong customer service orientation with excellent communication skills
• Basic understanding of IT infrastructure and networking
• Problem-solving skills and technical aptitude
• Ability to work both independently and in a team
• Flexibility to work rotating shifts (24/7 coverage)

To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes.

Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

• At least 5 - 8 years’ relevant experience of Concur; Concur administration, Concur Travel, Trip Request and Expenses modules
• Experienced with at least two or more Concur implementations; phases from Project Preparation, Business Blueprint, Realization, Final Preparation, Go Live & Support.
• Develop and drive the implementation of Concur best practices and standards.
• Excellent understanding of integration points .
• Possess good communication and interpersonal skills.

If you are interested, pls share your resume in word doc. with us.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: L3 Production Support

Job Requisition Number: JRINGSMDS

Job Level: 10 years of relevant experience (L4)

Location: Singapore

Below are the service provisions and responsibilities of the Personnel(s) as may be directed by the Customer from time to time.

• To be involved in Banking application's production level L3 support including WMS application.
• Responsible for liaising with the production support team for incidents reported, provide investigation and coordination with vendor, tester, user and L1/L2 team to identify root cause and fix/improvement.
• Manage and review testing scope with testing team. Support testing of fixes and implementation to production.
• Manage and review vendor fixes and support PI
• Investigate Ctrl-M batch job failures and provide workarounds upon failure
• Proactively monitor production PBI for closure.
• The role will require this activity to be performed on an end to end basis, across functional domains and technologies experience to handle BAU L3.
• Support includes middleware patching , OS Patching and certificate renewal support.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

- knowledge in massage therapy techniques

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company products

- able to recommend sales packages to customers according to their needs

- prior experience in same industry prioritised

- able to understand what the customers require on the massage acupoints

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

- responsible for handling bookings of appointments and walk in customers

- keying in the daily sales collected

- arrangement of timeslots for customers

- assignment of therapist roster

- prepare monthly reports for therapist sales record

- handle any phone calls for enquiries

• Monday to Friday; office hours
• Conducive work environment
• Location: Seletar Aerospace

An established MNC in the Aerospace industry is seeking for a suitable and passionate candidate to join the team!

Job Responsibilities:

• Lead daily operations and manage the team of sales support executives by coaching, mentoring and providing guidance
• Manage and resolve customers’ requests and issues in a timely manner
• Work closely with sales team and other departments to resolve any operation issues and ensure on time delivery
• Track and analyse sales support metrics to enhance performance and areas for improvements
• Implement strategies to improve sales support process and procedures
• Work closely with the Operations Lead to oversee the procurement and logistics function
• Other relevant duties as required

Job Requirements:

• Minimum Diploma in Marketing/ Business/ Supply Chain or Equivalent
• Minimum 5 years of relevant experience with 2 years of supervisory experience
• Proficient in MS Office
• Good interpersonal and communication skills
• Candidates who are on short notice will be advantageous

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

Division Manager

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

- knowledge in beauty and skincare

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company beauty products

- able to recommend sales packages and company products to customers according to their needs

- prior experience in same industry prioritised

- knowledge in massage therapy techniques

- well versed in acupuncture points preferred

- sociable and sales oriented personality preferred

- good knowledge in company products

- able to recommend sales packages to customers according to their needs

- prior experience in same industry prioritised

- able to understand what the customers require on the massage acupoints

- responsible for handling bookings of appointments and walk in customers

- keying in the daily sales collected

- arrangement of timeslots for customers

- assignment of therapist roster

- prepare monthly reports for therapist sales record

- handle any phone calls for enquiries

The Services required are set out as follows:

1. To unlock all classroom doors at level 1 to level 6 daily, conduct

checks and lock up designated classrooms after school ends daily.

2. To monitor students outside designated School Gate from 7:00am to

8:00am daily.

3. To clean assigned rooms daily. A sample schedule is given below:

a. 6 Science laboratories and preparation rooms

b. 2-3 Special Rooms (e.g. Maker Space)

4. To perform light gardening duties daily (e.g. weeding, planting,

watering and maintaining potted plants)

5. To check and clear places where mosquitos may breed on a daily

basis and conduct weekly perimeter checks for mosquito breeding.

6. To perform any other assigned duties assigned from time to time:

a. To carry out logistics support duties for school events and

activities.

b. To assist in the arrangement of suitable plants to meet the

requirements of major school functions such as Speech Day,

National Day and etc.

To work closely with the pest control contractor and National Environment

Agency personnel on mosquito breeding prevention measures.

Qualification, Skill & Experience:

- must be fluent in English. T

- should preferably have 5 years of relevant working experience.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR41224

Job Level: 5+ years of relevant experience (L2/L3)

Location: Singapore

Job Objectives

Application support analyst to provide efficient application support service for cross-functional or regional applications to provide a stable production environment to business.

Key Responsibilities

• Level 2 Production support for Credit Origination group applications
• Manage day to day issues including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Manage and support high-availability 24/7 production systems with an on call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request
• Run problem governance call with business user , Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• Min 4 years of hands-on experience in, Java, J2EE, Struts, Spring, Oracle, Micro Service, UNIX, CTRL+M technology related supported applications.
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Splunk, Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

The Services required are set out as follows:

General Services

• Responsible for handling telephone and walk-in enquires/requests on school events and general school- related questions.

• Perform administrative duties for teaching staff and

supervisors

• Responsible for printing, filing, distributing and documenting

notes, circulars and correspondence

• Taking care of students at sickbay

• Any other work assigned by the Administration Manager

Qualification, Skill & Experience:

(i) Candidate’s experience working in primary schools

(ii) Relevant work experience in general administration and taking care

of primary school students

(iii) Familiar with Microsoft Office applications

(iv) Be conversant in English and Mandarin

(v) Provided good customer service to stakeholders

Job Description

· Manage and support eFX/Banking & Financial services applications.

· Work with ECNs and Liquidity Providers.

· Communicate effectively with business users.

· Work independently and proactively, demonstrating a 'can-do' mentality.

· Collaborate effectively as a strong team player.

· Perform under pressure to deliver excellent results.

Requirements:
More than 5 years of Application Support Experience in eFX/Banking & Financial services.

· Experience with ECNs and Liquidity Providers.

· Proficiency with Oracle, MariaDB, KAFKA, OpenShift, MQ, CD, Jenkins, Bitbucket.

· Thorough understanding of Network and Firewall concepts.

· Familiarity with FIX Protocol.

· Proficiency in UNIX Shell/Perl Scripting.

· Knowledge of Java, HTML, and JavaScript.

Job Description

We are seeking a skilled and experienced Application Support Specialist to join our dynamic team. This role requires a minimum of 2 years of experience in an Application Support environment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to thrive in a fast-paced, 24x7 support environment.

Key Responsibilities:

· Provide application support and maintenance for our core systems.

· Troubleshoot and resolve technical issues in a timely manner.

· Perform impact analysis in a structured and efficient manner.

· Collaborate with development teams to implement solutions.

· Ensure high service quality and meet the demands of a 24x7 support environment.

· Be available for on-call duties and weekend production implementations as per the duty roster.

Skills and Experience Required:
Technical Competency:

Linux/Unix and Python Shell Scripting

SQL (preferably MariaDB/MySQL)

Java Programming (Primary Skill)

Desirable Experience:

Application Servers: JBoss

Middleware: IBM MQ, Apache ServiceMix, Active MQ

OpenShift
Business Intelligence tools: QlikSense/Tableau

TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart Schema, Process Designer, and Web Connect

DevOps tools:Git, Bitbucket, Jenkins, Maven, CA Release Automation

Microservices: Experience with OpenShift or AWS, Elasticsearch, and cloud-based service monitoring (Kubernetes, PaaS)

Knowledge of JSON, JSP, Servlet, and Java Restful API

Additional Skills:

· Strong analytical and problem-solving abilities.

· Excellent verbal and written communication skills.

· Ability to work independently and manage pressure.

· Basic understanding of Swift messaging.

· Experience in application implementation projects in financial institutions is advantageous.

Working Hours:

Standard office hours: 9:00 AM - 6:00 PM (may be staggered between 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM).

On-call duty as per the roster.

Availability on weekends for production implementations is required.

Job Description

We are seeking a skilled and experienced Application Support Specialist to join our dynamic team. This role requires a minimum of 3 years of experience in an Application Support environment. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to thrive in a fast-paced, 24x7 support environment.

Key Responsibilities:

· Provide application support and maintenance for our core systems.

· Troubleshoot and resolve technical issues in a timely manner.

· Perform impact analysis in a structured and efficient manner.

· Collaborate with development teams to implement solutions.

· Ensure high service quality and meet the demands of a 24x7 support environment.

· Be available for on-call duties and weekend production implementations as per the duty roster.

Skills and Experience Required:
Technical Competency:

Linux/Unix and Python Shell Scripting

SQL (preferably MariaDB/MySQL)

Java Programming (Primary Skill)

Desirable Experience:

Application Servers: JBoss

Middleware: IBM MQ, Apache ServiceMix, Active MQ

OpenShift
Business Intelligence tools: QlikSense/Tableau

TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart Schema, Process Designer, and Web Connect

DevOps tools:

Git, Bitbucket, Jenkins, Maven, CA Release Automation

Microservices: Experience with OpenShift or AWS, Elasticsearch, and cloud-based service monitoring (Kubernetes, PaaS)

Knowledge of JSON, JSP, Servlet, and Java Restful API

Additional Skills:

· Strong analytical and problem-solving abilities.

· Excellent verbal and written communication skills.

· Ability to work independently and manage pressure.

· Basic understanding of Swift messaging.

· Experience in application implementation projects in financial institutions is advantageous.

Working Hours:

Standard office hours: 9:00 AM - 6:00 PM (may be staggered between 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM).

On-call duty as per the roster.

Availability on weekends for production implementations is required.

Job Description

We are looking for an experienced Salesforce Tech Lead to oversee the development and deployment of Salesforce Sales/Service Cloud solutions. In this role, you will ensure that solutions are aligned with project requirements and industry best practices while providing technical guidance and mentorship to the development team. You will collaborate with stakeholders to identify and address technical challenges, ensuring the timely and successful delivery of projects.

Solution Enablement:

Oversee the development and deployment of Salesforce Sales/Service Cloud solutions, ensuring alignment with project requirements and industry best practices.

Provide technical leadership and mentorship to the development team, fostering a collaborative and efficient work environment.

Coordinate with stakeholders to identify and address technical challenges, ensuring timely and successful project delivery.

Technical and Functional Expertise:

Leverage your Salesforce techno-functional knowledge to guide solution development.

Apply your understanding of Telco Enterprise B2B ordering and fulfilment journeys to design effective solutions.

Utilize your knowledge of Telco fixed-line connectivity products (e.g., Ethernet, VPN, Optical Fibre connectivity) to enhance project outcomes.

Demonstrate functional knowledge of Telco Order Management Systems capabilities.

Business Process Design:

Participate in the design of business processes to ensure alignment with technical solutions.

Lead UI/UX wireframe design efforts to create user-friendly interfaces.

Communication and Collaboration:

Work closely with cross-functional teams and stakeholders to ensure successful project delivery.

Communicate effectively with technical and non-technical stakeholders, presenting complex ideas clearly and concisely.

Skills and Experience Required:

Primary Skill:

Expertise in Salesforce Service Cloud with a deep understanding of its application in business process automation.

Technical and Functional Knowledge:

Salesforce techno-functional experience (2+ years).

Knowledge of Telco Enterprise B2B ordering and fulfilment journeys.

Proficiency in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Familiarity with Telco fixed-line connectivity products (e.g., Ethernet, VPN, Optical Fibre connectivity).

Functional knowledge of Telco Order Management Systems.

Additional Skills:

Experience in business process design.

Strong UI/UX wireframe design skills.

Excellent communication and presentation skills.

Ability to lead and mentor a technical team.

Job Description

We are looking for an experienced Salesforce Tech Lead to oversee the development and deployment of Salesforce Sales/Service Cloud solutions. In this role, you will ensure that solutions are aligned with project requirements and industry best practices while providing technical guidance and mentorship to the development team. You will collaborate with stakeholders to identify and address technical challenges, ensuring the timely and successful delivery of projects.
Solution Enablement:

Oversee the development and deployment of Salesforce Sales/Service Cloud solutions, ensuring alignment with project requirements and industry best practices.

Provide technical leadership and mentorship to the development team, fostering a collaborative and efficient work environment.

Coordinate with stakeholders to identify and address technical challenges, ensuring timely and successful project delivery.

Technical and Functional Expertise:

Leverage your Salesforce techno-functional knowledge to guide solution development.

Apply your understanding of Telco Enterprise B2B ordering and fulfilment journeys to design effective solutions.

Utilize your knowledge of Telco fixed-line connectivity products (e.g., Ethernet, VPN, Optical Fibre connectivity) to enhance project outcomes.

Demonstrate functional knowledge of Telco Order Management Systems capabilities.

Business Process Design:

Participate in the design of business processes to ensure alignment with technical solutions.

Lead UI/UX wireframe design efforts to create user-friendly interfaces.

Communication and Collaboration:

Work closely with cross-functional teams and stakeholders to ensure successful project delivery.

Communicate effectively with technical and non-technical stakeholders, presenting complex ideas clearly and concisely.

Skills and Experience Required:

Primary Skill:

Expertise in Salesforce Service Cloud with a deep understanding of its application in business process automation.

Technical and Functional Knowledge:

Salesforce techno-functional experience (2+ years).

Knowledge of Telco Enterprise B2B ordering and fulfilment journeys.

Proficiency in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.

Familiarity with Telco fixed-line connectivity products (e.g., Ethernet, VPN, Optical Fibre connectivity).

Functional knowledge of Telco Order Management Systems.

Additional Skills:

Experience in business process design.

Strong UI/UX wireframe design skills.

Excellent communication and presentation skills.

Ability to lead and mentor a technical team.

Job Description :

Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

路 Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

路 Provide user data and application recovery

路 Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

路 Use tools and methodologies to load, copy and customize operating system configurations for deployment

路 Responsible for tracking hardware and software inventory

路 Familiarize end users on basic software, hardware and peripheral device operation

路 Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

路 Works with vendor support contacts to resolve technical issues within the desktop environment

路 Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

路 Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

路 Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

路 Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

路 Customize desktop hardware to meet user specifications and site standards

路 Provide VIP support

路 Resolve and update incidents with in SLA and also update stakeholders for P1 cases

路 Update KB with solution provided

Role:Desktop Support Engineer

Job Description

• Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install,upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support