COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Mrs Wong Kwok Leong Student Wellness Centre (MWKLSWC).
• Accommodations and Accessibility:
  • Assess, recommend, and implement disability-related accommodations to enhance learning accessibility for students with disabilities, both permanent and temporary.
• Student Well-being:
  • Conduct regular socio-emotional check-ins to support the well-being of students receiving disability support services.
• Programme and Club Management:
  • Manage the student assistant programme, overseeing recruitment, training, and service delivery.
  • Coordinate activities of the student club aimed at promoting the inclusion of students with disabilities within SMU.
• Records and Documentation:
  • Ensure accurate and timely management of student records and case documentation in the designated database management system.
• Resource Development and Support:
  • Develop and distribute resource packs and information guides to facilitate disability support across various departments and faculty.
  • Provide support to faculty members and school administrators in assisting students with disabilities.
• Awareness and Engagement:
  • Organise and execute events, workshops, and campaigns to raise disability awareness within the SMU community.
• Stakeholder Collaboration:
  • Work closely with internal stakeholders (Registrar's Office, Career Centre, etc.) and external partners (SG Enable, other IHLs, community organiations) to enhance disability inclusion and accessibility on campus.
  • Collaborate with corporate industry partners to create opportunities for inclusive hiring of students with diverse needs and abilities.
• Supervision and Leadership:
  • Supervise and mentor other DSS staff and interns to ensure effective support for students with disabilities.
  • Fulfill any additional duties as assigned by the Head of MWKLSWC.

• A degree in social sciences, humanities, education, and/or communications.
• 6 to 8 years of relevant work experience in education and/or social work sectors, with a focus on supporting students with disabilities.
• A robust network of contacts within local and international disability support or volunteer welfare organisations is advantageous.
• Proven experience working with clients with special educational needs.
• Strong coordination and organisational skills.
• Ability to collaborate effectively within a diverse community.
• Proficient in conducting presentations, workshops, and group facilitation for students, faculty, and staff.
• Excellent interpersonal and written communication skills in English.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Role:Desktop Support Engineer

Job description

• Install,upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies
• Install,upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
• Customize desktop hardware to meet user specifications and site standards
• Provide VIP support
• Resolve and update incidents with in SLA and also update stakeholders for P1 cases
• Update KB with solution provided

SAP IBP Consultant

Requirements:

• Degree/Diploma in relevant areas of Specialisation
• At least 2 implementation projects on SAP IBP
• At least 3 yrs of SAP APO PP/DS experience, preferably with ECC 6.0
• Hands-on experience in SAP APO/SCM with full implementation projects
• Should have experience on setting up or configuration of the entire flow from Production planning especially on Engineer-to-Oder or Configure-to-Order scenarios.
• Knowledge in MRP, Variant Configuration, Engineering Change Management and Product Modelling
• Strong integration working experience with other SAP modules
• Excellent communication and interpersonal skills

Interested Applicants please forward your profile to [email protected]

Please submit your applications on https://smrtr.io/kHJtC

About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in identity security. Centered on intelligent privilege controls, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud environments and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on LinkedIn, X, Facebook or YouTube.

What You Will Do
As a Premium Support Engineer, your primary focus will be on tailoring CyberArk's customer experience and ensure a successful product experience. You will collaborate closely with partners and Enterprise Customer Success Managers to become a trusted technical expert for our customers, addressing their needs both proactively and reactively. This involves conducting advanced analysis, troubleshooting, and problem isolation to resolve technical issues for our customers and partners. The ideal candidate will maintain a high level of proficiency across all company products, including integrating CyberArk products with third-party enterprise systems. Additionally, they will need to maintain strong customer relations while effectively managing multiple cases simultaneously.

Responsibilities:

• Provide technical support to premium customer accounts.
• Troubleshoot and resolve complex, critical, and sensitive support issues via phone, email, and occasionally remote sessions.
• Collaborate efficiently with Technical Support colleagues locally in Singapore and globally across locations including APJ, UK, US, and Singapore.
• Engage with next-tier support, development, or product management colleagues when necessary to resolve customer problems.
• Escalate critical issues and roadblocks through various available internal escalation paths.
• Transition product issues to Engineering and product enhancements to Product Management, providing regular updates to the customer.
• Reproduce customer issues and, when necessary, document solutions to known/common issues.
• Learning and accumulating knowledge on new technologies, and act as a multiplier.
• Be available for on-call duties after hours and on weekends occasionally.
• Attend and contribute to customer-facing conferences.
• Manage customer communication and expectations.

What You Need To Succeed

• Bachelor of Science in Computer Science or related Technical Field.
• Ideally, 5 years of experience in Enterprise Technical Support or a similar position in a software company.
• Strong knowledge of Windows OS and proficiency in Linux/*Nix OS.
• Proven technical and troubleshooting skills.
• Ability to understand the technical aspects of complex systems.
• Strong problem-solving abilities and the capacity to provide effective resolutions.
• Excellent written and verbal communication skills with a customer-centric approach.
• Ability and willingness to learn and work independently as well as within a team.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: KYC Developer and Infra Support

Job Requisition Number: JR36519, JR36521, JR36522, JR36523, JR36524, JR36526, JR36527

Job Level: 6-9 years of relevant experience (L3)

Location: Singapore

Job Objectives

To work as part of KYC infra team and provide support to AML KYC projects/upgrade for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of AML KYC system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards

• Coordinate with Technical Delivery Manager to plan technical deliverables and schedule, perform environment setup, involve in solution design and development works to meet project requirements

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Implement project change request and in accordance with deployment schedule

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

Key Requirements

Must Have

• Between 5 to 9 years of IT, development and infra/env related setup experiences, preferably familiar with SDM process

• At least 5 years of experience / knowledge in Red Hat Linux, Unix Shell Scripting, Java, Jboss/WebLogic/Tomcat and Oracle PL/SQL

• At least 5 years of experience in Application Environment setup and/or System Interfaces setup i.e. Connect Direct, SFTP, IBM MQ, SSH/SSL setup and/or renewal, Oracle Data Guard, Oracle Wallet, Firewall

• At least 4 years of experience of coordination with cross technical teams

• At least 3 years of experience in Oracle Database and Control-M

• At least 3 years of experience in DevOps CI-CD process and setup i.e. Jenkin, BitBucket, Artifactory, SonarQube, Veracode, AppScan, includes

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Biomedical company that specializes in wellness products and services looking to expand its business in Singapore and Asia Pacific regions.

Responsibilities:

• Take charge and conceptualise marketing proposals / initiatives to increase awareness of company
• Take charge and conceptualise sales proposals / initiatives to increase awareness of company
• Drive consumers interest in company and products, achieving KPIs
• Research and identify new business opportunities & marketing trends - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets for company’s products and services
• Executes and supports the operational aspects of business and troubleshooting
• Oversee operations departments such as admin, sales, marketing and customer service
• Assist management in determining best operations procedures suited to ensure smooth execution of projects & events
• Ensure cohesion between departments to meet company’s expected targets
• Consistently review operations and team performance to identify problems, concerns, and opportunities for improvement and propose solutions.
• Set up and review standard operation procedures
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for company
• Oversee all day-to-day operations in the office
• Any other duties assigned by Director

Requirements & Qualifications

• Recognised Diploma / Bachelor’s in Business Administration, Marketing, or any related background; at least 10 years of relevant experience, and 5 years of supervisory experience / in leadership role
• Excellent track-record in meeting targets / goals
• Ability to communicate well with staff from all levels
• Able to perform hands-on work
• Excellent attention to detail and strong analytical skills.
• Flexibility to work on weekends if needed and travel for business purposes
• Only Singaporeans & PRs

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments and meetings.
• Maintain contact lists.
• Produce and distribute correspondence memos, letters and forms.
• Assist in the preparation of regularly scheduled reports.
• Receive documents, record and distribute to relevant department
• Deliver documents to client, ensure they sign accordingly and bring back to office.
• Inventory of office stationery and pantry items.

Remunerations:

Basic : S$2200 - S$2600

Working Hours: 9am - 7pm (Monday - Saturday)

如果你认真、细致、有耐心，喜欢将事情安排得井井有条，乐于接受新鲜事物，厌倦一成不变并喜欢在快速发展和变化的环境中接受挑战，欢迎你加入我们！

南洋社会科学学院是新加坡教育部私立教育理事会批准注册的高等教育机构，致力于构筑融汇东西方优质高等教育资源的终身学习平台。学院分别与中国顶尖高校、西方杰出高等教育机构合作，解析和传播支撑中国成功高速发展的理论与经验，研究和传授西方社科领域教研的最新发展方向与成果，培养兼具东方智慧与全球视野的复合型人才。

学院与中国知名高校合作举办 MBA硕士学位项目，中文教学，在职学习，在新加坡招生和授课。

学院现开放 行政专员 岗位，负责学院日常行政工作及教学项目相关行政工作。

我们希望你具有以下特质：

1. 强自驱力和责任心
2. 细心稳重，注意细节
3. 善于多任务处理

工作职责：

1. 独立完成学院日常行政工作，提供各类行政/后勤支持，例如文件管理、设备管理、采购管理、库存管理、会议安排、场地预定、活动组织等；
2. 协助处理教学项目相关行政工作，例如考勤、教室安排、教学设备管理、教师后勤支持、各类活动支持等；
3. 完成岗位相关的其他日常工作。

岗位要求：

1. 具备良好的中文口语、书面表达能力，英文水平（书面及口语）需满足商务沟通的要求；
2. 具备踏实认真、稳重细致、有耐心的特质，工作态度积极主动，拥有极强的责任心；
3. 具备组织协调和解决问题的能力，能在多任务的环境下独立且积极主动地工作，善于时间管理，执行力强，能够灵活应对各种工作挑战；
4. 具备良好的沟通和协调能力，能够与团队成员和外部合作方有效沟通；
5. 具备较好的知识结构，学习和接受新业务能力强；
6. 熟练使用Word、Excel、PowerPoint等办公软件；
7. 有办公室行政、教学管理、多任务工作经验者优先考虑。

薪酬面议

About the role

Due to continued growth, an exciting contract opportunity now exists to join a highly experienced, collaborative and outcomes focused Asia-Pacific IT team working closely with the helpdesk and applications team, end users and stakeholders across the region.

We are seeking a Regional IT Support Specialist to join our Infrastructure Support Team to manage the day to day operations of our systems, as well as level two help desk support and project related tasks.

This role will be based in Singapore and reports to IT Operations Manager (Asia)

Key Responsibilities

• Provide end user support for day to day PC usage (both applications and infrastructure)
• Serve as a point of contact for internal users seeking technical assistance over the support ticketing system with regards to Systems and Network related issues
• Ensure operational and change processes and architecture principles are being followed strictly
• Assist on projects ensuring the transition from project to BAU support, identifying operational support requirements for new systems/system changes, identify required resources for projects/change requests and ensure consistency in the way IT changes are executed
• May be required to work after hours and weekends on an ad hoc basis depending on business requirements

Qualifications, Skills and Experience

• Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science
• Minimum 2-3 years relevant experience in Microsoft Windows Desktops, Servers and Networking and Virtualisation technologies
• As this role may at times work closely with our team in Hong Kong & Greater China, experience working within this region and having the appropriate language skills will be very beneficial.
• Previous experience working with Microsoft 365, Cloud and Virtualisation technology would be ideal.
• Must be comfortable working in a team-based environment as well as being able to work independently.
• Demonstrated collaborative working style, with good interpersonal and excellent communication skills, both written and verbal
• Experience in IT operational processes, Help Desk processes and Systems maintenance
• Experience in IT Ticketing Tool would advantageous.

How to apply Take the next step in your career and apply now by clicking on the link to submit a cover letter and your resume.

Only Shortlisted candidates will be notified.

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Developer

Job Requisition Number: JR37330

Job Level: More than 10 years of relevant experience (L4)

Location: Singapore

Key Skills: Devops

Job Responsibilities

We’re looking for a hands-on engineer who will be:

· MUST have deep hands-on knowledge and experience in Dynamic Application Security Testing (DAST) methodology and related tools like App Scan

· MUST have deep hands-on knowledge and experience in DevOps tool chain support and operability

· Ensures all DevOps tools 100% uptime, ensuring high levels of application reliability and resiliency

· Supporting and maintaining full stack DevOps toolsets. (Jira, Confluence, Bitbucket, Jenkins, SonarQube, Artifactory, xRay)

· Troubleshoot, deep dive RCA and fix DevOps platform issues related to DevOps platforms

· Establish enterprise monitoring capabilities for DevOps toolsets

· Has deep technical knowledge on debug, troubleshooting Jenkins groovy scripts, pipelines thru Jenkins, Bitbucket, SonarQube, etc

· Able to code, script, automate full DevOps automation capabilities to enhance and elevate automation from manual human tasks.

· Always able to find ways to automate, develop scripts, innovate new ideas to reduce human work and repetitive tasks.

· Support OS and DevOps applications patching related activities.

· Remediate DevOps infrastructure issues such as Control-M jobs, backup jobs, BMC Alerts, schedulers, cron-batch, shell scripting commands, etc.

• MUST have automation through server-side Unix/Linux shell scripting technical knowledge

· Work with the vendors in areas of technical support, upgrade DevOps tools, etc

· Configuring server side items - SSO, SSL, Load Balancer, Auto Scaling and DNS setup

Job Requirements

Must:

Knowledge of DevOps Tools

1. Technical hands-on knowledge in Dynamic Application Security Testing (DAST) HCL AppScan
2. Deep Technical hands-on knowledge in Atlassian stack (Jira, Confluence, Bitbucket)
3. Deep Technical hands-on knowledge in platforms such as Jenkins, SonarQube, Artifactory, xRay

Debug and Issue Troubleshooting

1. Debug, troubleshooting, diagnose, fix platforms related issues for all the above DevOps tools
2. Debug, troubleshooting, diagnose, fix groovy scripts issues (runtime Build, Deploy, Scan, etc)

Pipeline development and Automation

1. Hand-on experience in coding, developing and maintaining CI/CD build, deploy pipelines
2. Deep Technical experience in automation with groovy scripts.
3. Deep technical experience in server-side Unix/Linux shell scripting.
4. Able to develop and enhance new automation scripts thru Jenkins pipelines (Groovy scripts, APIs)

Platform Tool Support

1. Prior working experience installing, configuring, integrating, upgrading and patching CI/CD toolset.
2. MUST be able to work in stretch example: off-office hours support (weekends, holidays)
3. Support and maintain all DevOps platform tools uptime to meet SLA
4. Support DevOps pipelines issues (Build, Scan, Deploy, Run, Test) phases of DevOps
5. Support to DevOps champions and development team

Should:

• Build relationships with DevOps domain champions, development communities and developers
• Comfortable working in a challenging environment
• Able to design a strategy and then execute against it
• Manage delivery of complex projects by simplifying into smaller deliveries
• Ability to benchmark industry standard tools and implement it

Advantageous

• Knowledge of SRE best practices
• Implement SLI, SLO key indicators to this role
• Extensive background in working with service support teams Infrastructure, Network, Storage, Security, Operations
• Self-directed and comfortable working in ambiguous environments

Experience working in a highly matrixed organization

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume. Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Responsibilities:

• Conceptualise & spearhead marketing proposals / initiatives to increase awareness of company
• Research and identify new business opportunities & marketing trends - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets for company’s products and services
• Conceptualise, development and execution of online/offline campaigns in support of marketing activities (Email marketing, Posters, Events, Design, and Layout).
• Manage backend systems of website and website design
• Plan and execute all digital marketing, including Google SEO/ SEM.
• Analyse data on campaigns and suggest data driven ideas for improvement
• Take charge of social media management, creating organic content for individual platforms to target different audiences through videos, copywriting, posters, clips etc
• Good editing skills to edit photographs & videos
• Experience with web and social media analytics and reporting tools.
• Daily social media and community engagement including promptly responding to comments/messages and handling feedback.
• Build strategic relationships with and partner with key stakeholders, agencies, and vendors

Requirements & Qualifications

• Marketing undergraduates and graduates are welcome to apply
• Able to commit at least 3 months
• Experience in healthcare industry / knowledge of healthcare products / sale of healthcare products is a plus
• Good knowledge of social media platforms (eg. Facebook, Instagram, Tik Tok etc) and be familiar with current social media trends
• Leadership and project management skills
• Proficient with digital marketing strategies conceptualisation and implementation
• Excellent communication and presentation skills to propose marketing strategies to management

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: KYC Developer and Infra Support

Job Requisition Number: JR36519, JR36521, JR36522, JR36523, JR36524, JR36526, JR36527

Job Level: 6-9 years of relevant experience (L3)

Location: Singapore

Job Objectives

To work as part of KYC infra team and provide support to AML KYC projects/upgrade for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of AML KYC system

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security, and control standards

• Coordinate with Technical Delivery Manager to plan technical deliverables and schedule, perform environment setup, involve in solution design and development works to meet project requirements

• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Implement project change request and in accordance with deployment schedule

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

Key Requirements

Must Have

• Between 5 to 9 years of IT, development and infra/env related setup experiences, preferably familiar with SDM process

• At least 5 years of experience / knowledge in Red Hat Linux, Unix Shell Scripting, Java, Jboss/WebLogic/Tomcat and Oracle PL/SQL

• At least 5 years of experience in Application Environment setup and/or System Interfaces setup i.e. Connect Direct, SFTP, IBM MQ, SSH/SSL setup and/or renewal, Oracle Data Guard, Oracle Wallet, Firewall

• At least 4 years of experience of coordination with cross technical teams

• At least 3 years of experience in Oracle Database and Control-M

• At least 3 years of experience in DevOps CI-CD process and setup i.e. Jenkin, BitBucket, Artifactory, SonarQube, Veracode, AppScan, includes

• Ability to multitask effectively and handle large amounts of data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Confluence, BMC Remedy. JIRA, Aldon

• Has prior experiences working with infra setup

• Has prior experiences in Server and Data migration

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Islandwide), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Islandwide

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Islandwide), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Islandwide

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Ang Mo Kio), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Ang Mo Kio

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Our Client is a Singaporean multinational engineering and technology company.

Job Title: Front Desk Support (Islandwide), up to 2 years contract, $2000-$2600

Job Scope

- Conduct telemarketing and survey with customers

- Meet personal and company key performance indicators

- Provide quality customer service, and provide prompt follow-up with customers over phone/email

- Listen to customers' needs, seek to understand the root of their issues and the intent of their queries

- Resolve their queries efficiently, offer alternative solution and/or escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas to improve performance

Requirements:

- GCE 'O' levels and above

- Prior experience with outbound calls and front desk management preferred

- Basic proficiency with Excel and Word

- Good verbal and written communication and interpersonal skills

- Able to project a pleasant disposition to customers over the phone

- Organised, self-motivated and resulted-oriented

- Good teamwork, sense of urgency and work well under pressure

Working Location: Islandwide

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Xin Yuan Fei Edu Hub is looking for Sales Support from Thailand to establish working partnerships & relationships with universities, educational institutes and agents/ agencies in Thailand.

Responsibilities:

• Develop strategic partnerships with universities, schools, government agencies and corporate entities.
• Work with agents in sending students to educational institutes in Thailand
• Maintain documentations and prepare reports fore relevant authorities
• Submit applications to educational institutes and reply to all correspondences as deemed necessary
• Work closely with Singapore sales team and direct potential interested parties (clients and agents) in Singapore`s educational institutes to them
• Managing & keeping track of school application matters
• Attend to the needs of customers
• Respond to enquiries providing advice when necessary to prospective clients, ensuring that the Company provides all applicant with the relevant and accurate information.
• Attend to agents/parents to promote and market Company services, establish sales network and develop sales strategies.
• Assist students/parents on administrative matters relating to student admission to school
• Attend briefing/ subject sharing/ training sessions as mandated by the Company and/or its related corporations
• Assisting in other ad-hoc duties if required

Requirements:

• Diploma or Bachelor’s Degree holder with an interest in the education industry
• Proficient in Microsoft Office
• Excellent communication & interpersonal skills
• Ability to engage with customers via various channels
• Ability to engage and work as a team
• Preferably Thai locals who are open to foreign opportunities
• Fluent in English or Mandarin

ONE Championship is Asia’s largest global sports media property, and the world’s largest martial arts organization, hosting bouts across all styles of martial arts such as Muay Thai, Kickboxing, MMA, Grappling, etc. In addition to its digital platforms, ONE Championship broadcasts to over 2.6 billion potential viewers across 190 countries around the world with some of the largest global broadcasters, including Amazon Prime Video Sports, Globo’s Combate, Channel 7 HD, beIN Sports, Abema, Disney+ Hotstar, and more.

ONE Championship is actively seeking a proactive and highly motivated Technical Support Engineer with a creative mindset. The successful candidate will be responsible for finding solutions and workarounds for day-to-day problems, as well as responding to user requests for hardware and software issues. Key responsibilities include troubleshooting computer errors, installing new system hardware, responding to user issues, and monitoring service performance across the company.

Experience:

• 3+ years of experience in a technical support or system administrator role.
• Scripting experience (Bash, Python, PowerShell, SQL) will be a plus.
• Recent experience demonstrating comprehensive knowledge of systems and network
• configuration.
• Computing Devices Platform Supported: Windows, MacOS, iOS, and Android.

Special Knowledge/Skills:

• Perform asset management of infrastructure and computing devices.
• Provide computer support services (troubleshooting, patching, configuration, testing, and
• maintenance) for any supported software and hardware.
• Offer training, coaching, and orientation for users on how to use computer devices.
• Systems management experience, software, and GPO deployment experience.
• Outstanding troubleshooting and analytical skills.
• Track incidents and provide regular updates to users on request status and progress.
• Excellent written and verbal communication skills.
• Ability to work independently with minimum guidance and under pressure to meet tight
• schedules.

Qualifications:

• Bachelor’s degree in Computer Science or a related IT field.

• Central working location
• Opportunities to grow and learn

Our client, a leading fund manager, is hiring for a Business Development Support Associate to support the growth of ETF business in Asia. This role offers an opportunity to contribute to the growth and development of the ETF business while navigating the complexities of the ETF ecosystem in Singapore. The scope includes monitoring daily trading volumes, and collaborating on policy reforms with the Stock Exchange to ensure seamless investor experiences. Additionally, the incumbent will work closely with the Marketing team to organize ETF events, maintain pitch decks, and support engagement with potential partners.

Our Ideal Candidate:

• 1 - 3 years of relevant experience in asset management, with a good understanding of ETF market dynamics
• Basic knowledge of index methodology and regulatory framework
• Proficiency in CRM and MS Office
• Fluent in English and Mandarin to review and work on materials in Chinese for Hong Kong ETFs
• Strong presentation and communication skills

If you believe you fit the requirements for the role, please click "Apply"

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

JOB DESCRIPTION

NeoXam APAC is looking for an experienced and motivated Support Lead who will support our APAC clients, presales and services team, and working closely together with the R&D team. This role is based in Sydney or Singapore. He / she will join an APAC team of experienced consultants and participate in support and optimisation of NeoXam solutions:

• NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user oriented data management tool for data used or produced by financial institutions.

• NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.

• NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.

He / she will be responsible for APAC of NeoXam Follow the Sun offer and will manage a small support team with people located in different locations within APAC.

RESPONSIBILITIES

• Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support.
• Be with his/her team, the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
• Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
• Managing the internal copies of the client environments.
• Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems.
• Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
• Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
• Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams…).
• Manage performance optimisation request from Customer or Project in link with R&D team if required.
• Lead Cloud discussion and customer migrations.
• At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
• Manage technical installation or upgrade of the solutions.

PROFILE

• Engineering/Computing School, Degree / Master’s degree or equivalent.
• Minimum of 10 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
• Minimum of 2 years of team management experience.
• Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers (Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
• Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
• Knowledgeable in versioning tools like Git.
• Knowledgeable in Unix commands.
• Ability to do peer reviews and assess code.
• Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
• Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
• Proactive and a real team player.
• Fluent in English.

There will be occasional travel requirements within APAC.

The position requires rigour, tenacity, patience, ability to sometimes handle the pressure from clients, and a good ability to communicate and promote best practices.

Provide logistic and administrative support in CYC's retail store located at Capitol Singapore.

- process order forms bound for the workshop

- check and receive merchandise

- arrange merchandise in storeroom

- process online inventory

- manage whatsapp communication with customers

- notify customers of items ready for collection / fitting daily

- check on orders in storeroom and send reminders to customers whose orders have lapsed for more than 1 month

- answering phone calls

- scan and digitize order forms

You will be supporting the sales team and are expected to be meticulous with the administrative tasks and be a good organiser.

Working hours: Mon to Friday 11 am to 3 pm

Annual leave: 3 days a year

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WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR33497

Job Level: 2-5 years of relevant experience (L2/L3)

Location: Singapore

Key Skills: BMC Remedy, K2

Job Objectives:

· To provide proactive, timely, effective and efficient support to the business users in the Enterprise domain.

· To perform production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs in the Enterprise domain.

· To own issues and initiatives in the Enterprise domain, and work with the various teams to develop solutions for the users.

· To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution.

Job Responsibilities

· Work in the Enterprise domain support team; provide proactive, timely, effective and efficient support to the users in the Enterprise domain space

· Adopt standard Incident Management workflow and processes, i.e. logging incident tickets in a timely manner, following proper Change Management processes, and broadcasting quality issue/impact emails to stakeholders

· Embrace standard Change Control Management practices, procedures and guidelines for application releases and roll-outs

· Participate and collaborate with the Development team in requirements gathering, clarifications, and analyse impact on issues or users’ requirements

· Assist the Development team as needed by validating fixes or enhancements to ensure problems have been adequately resolved

· Participate in annual DR/BCM activities or infrastructure-related upgrades

· Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

· Troubleshoot 2nd level technical support issues by identifying the root cause and working closely with users and various IT teams

· Be the important bridge between Users and Development team and provide regular updates to all relevant parties

· Articulate and escalate the support issues with detailed investigation/ findings to the Development team if it requires any code change

· Manage and follow up on Problem tickets (those issues escalated to Development team) to make sure that they are resolved and that any implemented fixes are rolled out into Production

· Be the main gate keeper of the Production environment by adopting a proactive approach to being updated and informed on any and all upcoming Production environment changes

· Be proactive to identify any potential risk(s) in upcoming Production environment changes, and flag that to the Development team or Users

· Participate in testing to ensure that only quality defect fixes are rolled out into Production environment

· Identify areas of improvement to drive down the support volume

· Perform system monitoring and set up alerts to improve incident resolution times

· Manage incidents and collaborate with other technology teams as necessary for incident assignment and resolution, identify root cause and corrective actions, and track improvement actions until closure in compliance with the bank standards.

· Review incidents and ensure agreed Service Level Agreement (SLA) are met with various business stakeholders.

Job Requirements

· Good team player, independent, proactive and self-starter with excellent interpersonal and communication skills

· Strong analytical and good problem-solving skills

· Ability to work in a fast-paced and team-oriented environment

· Able to adapt to a dynamic change environment, provide on-call 24/7 support and have a positive attitude towards learning on the job.

Must have:

· 2 – 5 years of hands-on support experience in BMC Remedy, K2 software

· Experience in working with some of these technical platforms or programming languages – MS Windows, Unix, SQL, Unix scripting, Control-M

Good to Have:

Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes preferred

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Sales Support

Xin Yuan Fei Edu Hub is looking for Sales Support to support the Sales team and assist potential clients in addressing and resolving any concerns they may have.

Job Description:

• Respond to enquiries (Wechat, telephone, email & walk-in) providing advice when necessary to prospective clients, ensuring that the Company provides all applicant with the relevant and accurate information.
• Attend to agents/parents to promote and market Company services, establish sales network and develop sales strategies.
• Assist students/parents on administrative matters relating to student admission to school (MoE or International)
• Accompany clients to statutory board, student admission requirements, etc.
• Plan & participating in visitation to schools by prospective clients including school staff liaison and relating matters
• Attend briefing/ subject sharing/ training sessions as mandated by the Company and/or its related corporations
• Assisting in other ad-hoc duties if required

Requirements:

• Diploma or Bachelor’s Degree holder with an interest in the education industry
• Proficient in Microsoft Office
• Excellent communication & interpersonal skills
• Ability to engage with customers via various channels
• Ability to engage and work as a team
• Bilingual in English & Mandarin to liaise with Chinese clients who can converse in Mandarin only

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WE ARE HIRING !! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR33641

Job Level: 5-7 Years of experience (L3/L4)

Location: Singapore

Skills: Swift Product Skills: Swift Alliance, Alliance Messaging HUB, GPI, SAG/SNL

Programming Language: Java, J2EE, Webservices, JMS, Unix(Shell Scripting)

Database and Tools: (Oracle, SQL, PL sql), Control M, Splunk, Grafana

Servers and Middleware: Open shift Platform, IBM MQ Series, WebLogic and Tomcat

Job Objectives:

Application support Led to provide efficient application support service for cross-functional or regional applications to provide a stable a production environment to business.

Key Responsibilities:

• Hands-on knowledge in AMH (Alliance Messaging HUB) to ensure the BAU, addressing production queries, Monitoring, and maintaining the AMH Swift IT prod support, responding to and resolving incidents and service request related to AMH Swift IT systems.
• Manage day to day issues in AMH, including daily health checks of applications and processes, working closely with various stakeholders (Users, Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported production incidents.
• Providing technical support and guidance to end users and stakeholders.
• Documenting procedures, configurations and troubleshooting steps for future references
• Manage and support high-availability 24/7 production systems with an on-call option during non-office hours with team member’s rotation on weekly basis. Require to be in onsite depends on issue criticality.
• Continuously improving processes and procedures to enhance system reliability and efficiency.
• Act as the focal point for critical/high impact incident resolution for application systems that are in production
• Ensure end of day batch process is getting completed successfully for multiple applications across country on every day.
• Correlate events across multiple systems to narrow down potential root causes of problems.
• Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as determining escalation protocol based on the nature of the issue
• Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
• Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for further investigation
• Manage and respond to users on timely manner for reported production issues/clarification
• Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
• Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year
• Generate one time report as per user request/audit request.
• Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem ticket get resolved

Ensure to bring-up all service after system maintenance / OS patching / DB patching activity

Key Requirements:

• 5-7 years of Strong Swift product knowledge and hands on experience in supporting Swift related products like Alliance Messaging HUB, GPI, SAG/SNL.
• Minimum 5-7 years of hands-on experience in Java, J2EE, JMS, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Splunk
• Hands-on experience in IT Operations/Production support L2/L3.
• Experience in ITIL process and tools like Control-M is a plus.
• Strong analytical & trouble shooting skills required.
• Experience in Disaster Recovery planning and test execution.
• Exhibits problem solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
• Experience working in the financial services industry supporting mission critical applications is a big plus.

Please forward your resume in MS word format to [email protected]and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

1. Management of Rewards queries from HPB Mailbox/Hotline
2. Management of rewards adjustment
3. Ops Admin Management
4. Marketing Support
5. Site Visiting

• Diploma or above, preferably in business administration
• 3 to 5 years of working experience, preferably in Customer Care Management and/or Ops Admin Management
• Good customer service, communication, project management and time management skills,
• Proficient in Microsoft Office tools, e.g. Excel, Powerpoint, Word, Outlook etc.
• 3 days in office / 2 days work-from-home
• Only Singaporeans are welcome to apply for this role.

Working Hours

• Mondays – Thursdays: 8.30am to 6.00pm including 1 hour for lunch
• Fridays: 8.30am to 5.30pm including 1 hour for lunch