ONE OF SINGAPORE’S TOP SME 1000 COMPANIES & LEADER IN OIL & GAS/ MARINE/ INDUSTRIAL SAFETY PRODUCTS IN JURONG IS LOOKING FOR SALES ADMINISTRATOR TO JOIN OUR TEAM.

www.noah.com.sg

COMPANY TRANSPORT PROVIDED FROM BOON LAY MRT

• PROVIDE SALES SUPPORT TO SALES TEAM
• ORDER PROCESSING
• LIAISE WITH CUSTOMERS
• ALL ASPECTS OF SALES ORDERS PROCESSING, DELIVERY ORDERS AND INVOICES
• INVENTORY CONTROL FUNCTIONS
• ATTEND TO CUSTOMER ENQUIRIES AND FOLLOW UP ENQUIRES
• ANY OTHER AD-HOC DUTIES AS ASSIGNED
• MIN 'O'/'A' LEVEL / DIPLOMA QUALIFICATION / FRESH GRADUATES
• ACCPAC OR ANY ORDER PROCESSING KNOWLEDGE AN ADDED ADVANTAGE
• GOOD ORGANISATION SKILLS & INTERPERSONAL SKILLS
• FRIENDLY, CHEERFUL DISPOSITION & CUSTOMER ORIENTATED
• PROFICIENT IN MS OFFICE
• TRAINING WILL BE PROVIDED

BONUS: PERFORMANCE BONUS

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

A support partner plays a key role in providing administration and procurement support to our leadership team and staff across different Business Units and Division/ Departments in Far East Organization.

Responsibilities As the CBS Support Partner, you will be responsible for providing:

• Calendar Management and Meeting Coordination
• Business Travel Arrangement
• Claims Processing
• Purchase Requisition Processing
• On/off-boarding support for staff
• Attend to walk in guests at the office reception
• Manage day-to-day operation at the office reception

Requirements

• Diploma holder
• Relevant experience in the providing administrative support, schedule management and events planning
• Strong communication skills
• Strong analytical and problem-solving skills
• Customer centric
• Effective time management
• Hands-on, high commitment to meeting deadlines and objectives
• Proficient in Microsoft Office
• Proficient in SAP (MM) is preferred, but not necessary
• Proficient in Asana is preferred, but not necessary

Job Descripition:

1. Supervisor on chemical cleaning, Hot oil flushing , pickling & passivation, flange management and High pressure testing at onboard vessels and Anchoarge works.

2.Prepare site progress report and planning manpower to Project Team.

3. Must have experience in FPSO Vessel Pipe and Mechanical diagram

4. Experience in handling Client and VSCC meetings and planning excution.

5. Experience in FPSO Mechanical Pre commissioning and Project Handover

6. Expertise in MSDS and Hazardous Chemical Handling

Requirements
Above 8 years of Singapore based or Shipyard experience

Experience in Marine Operation and Shipyard environment
Shipyard Supervisor Safety Certification and Flange management certification preferred

Responsibilities:

· Preparation of quotations, sample supplies, sales materials etc

· Responsible for new account opening and credit applications

· Handle customer enquiries via emails and phone calls

· Manage products for reservation allocation and promotion purpose

· Maintain database to drive accuracy and completeness

· Liaise with other departments to fulfil customers’ requests and orders

· Provide sales and administrative support to the Sales team

· Assist with marketing activities such as food events or product launch

· Any other ad-hoc duties as assigned by Manager

Requirements:

· Diploma in Business /Marketing/Sales

· At least 2 years of relevant experience is preferred.

· Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)

· Able to multi-task and work independently

· Strong interpersonal and communication skills

· Self-motivated, hardworking and organized in work

Responsibilities:

• Provide daily operational and administrative support for the functioning of labs and programmes
• Administrative support for procurement, installation, and troubleshooting of equipment
• Procurement of chemicals, consumables and inventory management
• Administrative support to researchers, students, and contractors for matters related to health, safety and other compliance
• Administrative support for the implementation of the NTU safety policy, safety audit, and safety training
• Administrative support for license matters

Requirements:

• Undergraduate Degree/Diploma in Chemistry, Physics, Material science or Diploma in Business Administration and other fields
• Experience in laboratory management is advantageous
• Documented experience in Microsoft Office applications (Word/ Excel/ PowerPoint/ Outlook)
• IT literate and good in Writing Skills
• Meticulous, organized, able to prioritize and multi-task.
• Team player with good communication and interpersonal skills
• Able to work both independently and as a team
• Able to work under pressure and meet tight deadlines
• Good interpersonal skills
• Good communication and writing in English

• Responsible to liaise with customer/suppliers.
• Support salesperson to create and send quotations to existing and new clients
• Issue Sales Order, Purchase Order and Invoices.
• Updating of internal suppliers / customer price list, products information
• Periodically sending latest company's product and solutions to new clients to generate sales leads
• Provide business administrative support.

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Responsibilities

• Support in the development and implementation of Ensure Safer System (ESS) assessment program.
• Work closely with various stakeholders to ensure identified issues are addressed.
• Monitor and manage pre and post-course related activities.
• Support in the planning and execution of audit training.
• Ad-hoc tasks and projects

Requirements

• A good degree in any discipline
• Good oral, written and presentation skills
• Ability to work under pressure and good inter-personal skills
• Proficient in Microsoft Office
• At least two (2) years' working experience, preferably in healthcare industry. Entry level candidates interested in pursuing a career in healthcare are welcome to apply.

Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner
• Provide updated and organized data capture and management on centre information
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre
• Serve as a liaison to internal and external stakeholders
• Provide effective executive support to Centre Directors
• Continual review of work processes for improved efficiency and effectiveness in administration
• Any ad-hoc duties assigned by Centre Directors

Requirements:

• A good degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Excellent command of spoken and written English.
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task.
• Able to work independently
• Proficient in Microsoft Office applications

Only shortlist candidates will be notified.

• Records daily transaction
• Prepare invoices and delivery order
• Bank reconciliation
• Apply/ renew work permit, MOM survey
• Prepare workers salary, CPF & IR8A submission
• GST submission
• Ad hoc task if required
• Experience candidate can start work after CNY 19.02.2024.

Work Location at 10 Buroh Street (Nearest MRT Boon Lay)

A Research Assistant position is currently available in the College of Business, Nanyang Business School.

The research project is seeking to hire a Research Assistant to collect, structure and analyze data for fin/insure-tech problems, as well as, implement machine learning techniques to applications of financial risk identification and management and conduct related quantitative analysis.

Key Responsibilities:

• Gather data through various data sources.
• Preprocess data and ensure data quality.
• Conduct literature reviews on relevant areas.
• Contribute to the design of research studies.
• Use programming languages and software tools to manipulate, analyze, and visualize data.
• Write reports to summarize results.
• Create visualizations for communications.

Job Requirements:

• Bachelor’s degree in statistics or data science.
• Familiarity with various machine learning algorithms and frameworks.
• Proficiency in programming languages including Tensorflow, Python and R.
• Understanding of relevant statistical concepts.
• Research/work experience in quantitative risk management and fin/insure-tech related problems.
• Research/work experience with web data scraping, data pre-processing, data automation, data visualization, etc.
• Basic knowledge of working with databases.
• Good verbal/writing communication skills.

We regret to inform that only shortlisted candidates will be notified.

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Job Description
- Prepare quotations and provide support to the management and external sales staff.
- Team meeting reports and follow-up activities
- Maintain and update sales and customer’s records
- Generation of periodical reports, and other statistics for the Sales Department
- Arrange delivery and prepare invoices with supporting documents.
- Ad-hoc administration in other work areas as and when required/necessary

Requirements

• Diploma or higher in related field
• Minimum 1 year of experience in sales
• Ability to effectively communicate information
• Working knowledge and experience in SAP System (Quotation, Order Entry, Invoicing and Delivery documents).

Human Resource Executive (Line Support) – Jurong – 5.5 day week -Singaporeans only

• Collaborate closely with HR team and related departments to deliver a full spectrum of HR services to the assigned departments.

• Provide guidance to Line Managers on performance management related matters, resolve ER issues and address grievances, training & development, payroll matter

• Participate in leadership meetings and proactively provide inputs to the development of business and operational plans/ initiatives.

• Work effectively and achieve synergies in various processes concerning performance appraisal exercises, mass salary reviews and bonus exercises, recognition and development award nominations, budget exercises etc.

• Monitor and report on manpower and succession planning.

• Develop a keen understanding of business/ function needs and objectives, analyse trends and metrics so as to provide effective HR solutions to the stakeholders.

• Proactively identify gaps in the existing processes, propose and drive changes necessary to establish good HR practices.

Requirements

· Candidate must possess at least a Diploma in Human Resource Management or equivalent.

· At least 2 year(s) of relevant working experience

Salary Range : $3,000 to $3,500

contact Grace 87952790

• Provide technical and commercial clarification of inquiries for service work.
• Assist Superintendents, prepare quotations for service work and related spare parts.
• Prepare technical documents for company products
• Support company initiatives to expand aftersales activities and execute special projects.
• Ensure service jobs and spare parts are invoice correctly and in time.
• Ensure spare parts orders are delivered in time, follow up with purchasing team.
• Assist re-engineering team with product development.
• Co-ordination of tools calibration

Requirement:

• Technical background preferred, diploma not a requirement but will be preferred.
• Good communication skill

Job Description:

• Responsible for IT Infrastructure setup, maintenance and operations
• Provide end user support on desktop/ laptop/ printers/ networking and software. Engaged with user by IT request form for the new/ replacement of IT hardware and software installation & configuration, troubleshooting and setup
• Ensure security of data, network access and backup systems
• Good knowledge in network and servers security and problem solving
• Develop, implement and coordinate systems, policies and procedures
• Handle IT projects and system implementation which involve gathering information, designing and planning. Conduct User acceptance test and provide user training
• Manage and liaise with external system vendors such as Sage ACCPAC, ParaDM and HR Payroll system
• Provide advice and recommendations to management on process and techniques for improved work operations
• Handling all the IT functions of the Company and its subsidiary, which are located in Singapore and Malaysia respectively

Requirements:

• NITEC/ Diploma in Information Technology or equivalent
• Strong technical and analytical skills
• Basic networking skill preferably able to setup and troubleshoot
• Able to plan and work independently with minimal supervision
• Positive attitude towards learning and performing hands-on technical work
• 2 to 3 years of support experience in manufacturing sector would be an advantage

Job Responsibilities:

• Attend to sales enquiries, quotations and responding to customer enquiries.
• Manage RFQ, review quote package, generate accurate and detailed quote summary for review.
• Liaise with purchasers on cost involving on the sales enquiries or quotations.
• Follow up with customers regarding quotations.
• Collaborate with internal resources to identify the make/buy logic for the bill of materials.
• Apply work knowledge to improve quote formats and output efficiency.
• Others ad-hoc duties may be assigned.

Requirements:

• Nitec/Higher Nitec or Diploma in Mechanical/Precision Engineering.
• Proficient in Microsoft Excel.
• Familiarity or experience on CNC machining or precision engineering environment preferred.
• Well verse in Microsoft Office.
• Able to interpret mechanical/technical drawings, bill of materials, specifications and Geometric dimensioning and tolerancing (GD&T).
• Familiar with CNC metal machining process like turning and milling etc.
• Pleasant personality and able to communicate well with customers for their request.
• Meticulous, excellent with details.
• Knowledge of SAP is an advantage.

Job Responsibilities:

• Attend to sales enquiries, quotations and responding to customer enquiries.
• Manage RFQ, review quote package, generate accurate and detailed quote summary for review.
• Liaise with purchasers on cost involving on the sales enquiries or quotations.
• Follow up with customers regarding quotations.
• Collaborate with internal resources to identify the make/buy logic for the bill of materials.
• Apply work knowledge to improve quote formats and output efficiency.
• Others ad-hoc duties may be assigned.

Requirements:

• Nitec/Higher Nitec or Diploma in Mechanical/Precision Engineering.
• Proficient in Microsoft Excel.
• Familiarity or experience on CNC machining or precision engineering environment preferred.
• Well verse in Microsoft Office.
• Able to interpret mechanical/technical drawings, bill of materials, specifications and Geometric dimensioning and tolerancing (GD&T).
• Familiar with CNC metal machining process like turning and milling etc.
• Pleasant personality and able to communicate well with customers for their request.
• Meticulous, excellent with details.
• Knowledge of SAP is an advantage.

DRIVER

1) SINGAPORE CLASS 4 DRIVING LICENSE REQUIRED.

2) DAILY FERRYING OF WORKERS TO AND FRO DORMITORY TO WORKSHOP. NEED TO ENSURE WORKERS REACH WORKSHOP BY 8AM.

3) NEED TO ASSIST IN LOADING AND UNLOADING OF MATERIALS.

4) PERFORM TRANSPORTATION DUTIES AS DEPLOYED BY SUPERVISOR AND CARRY OUT THE DUTIES DILIGENTLY AS PER INSTRUCTED.

5) COLLECT MATERIALS FROM SUPPLIERS AND DELIVER TO WORKSHOP. DELIVERY OF END PRODUCT TO CUSTOMER.

6) RESPONSIBLE FOR DAILY ROUTINE CHECKS AND MAINTAIN THE GENERAL CLEANLINESS OF THE VEHICLE.

7) ABLE TO PERFORM OVERTIME WHEN REQUIRED.

8) ANY OTHER ADHOC DUTIES AS ASSIGNED BY SUPERVISOR.

WELDER/FITTER

1) LAYS OUT, POSITIONS, AND SECURES PARTS AND ASSEMBLIES ACCORDING TO SPECIFICATIONS, USING STRAIGHTEDGE, COMBINATION SQUARE, CALIPERS, AND RULER.

2) TACK-WELDS OR WELDS COMPONENTS AND ASSEMBLIES, USING ELECTRIC, GAS, ARC, OR OTHER WELDING EQUIPMENT.

3) CUTS WORKPIECE, USING POWERED SAWS, HAND SHEARS, OR CHIPPING KNIFE.

4) MELTS LEAD BAR, WIRE, OR SCRAP TO ADD LEAD TO JOINT OR TO EXTRUDE MELTED SCRAP INTO REUSABLE FORM.

5) INSTALLS OR REPAIRS EQUIPMENT, SUCH AS LEAD PIPES, VALVES, FLOORS, AND TANK LININGS.

6) OBSERVES TESTS ON WELDED SURFACES, SUCH AS HYDROSTATIC, X-RAY, AND DIMENSION TOLERANCE TO EVALUATE WELD QUALITY AND CONFORMANCE TO SPECIFICATIONS.

7) INSPECTS GROOVES, ANGLES, OR GAP ALLOWANCES, USING MICROMETER, CALIPER, AND PRECISION MEASURING INSTRUMENTS.

8) REMOVES ROUGH SPOTS FROM WORKPIECE, USING PORTABLE GRINDER, HAND FILE, OR SCRAPER.

9) WELDS COMPONENTS IN FLAT, VERTICAL, OR OVERHEAD POSITIONS.

10) HEATS, FORMS, AND DRESSES METAL PARTS, USING HAND TOOLS, TORCH, OR ARC WELDING EQUIPMENT.

11) IGNITES TORCH AND ADJUSTS VALVES, AMPERAGE, OR VOLTAGE TO OBTAIN DESIRED FLAME OR ARC.

12) ANALYZES ENGINEERING DRAWINGS AND SPECIFICATIONS TO PLAN LAYOUT, ASSEMBLY, AND WELDING OPERATIONS.

13) DEVELOPS TEMPLATES AND OTHER WORK AIDS TO HOLD AND ALIGN PARTS.

14) DETERMINES REQUIRED EQUIPMENT AND WELDING METHOD, APPLYING KNOWLEDGE OF METALLURGY, GEOMETRY, AND WELDING TECHNIQUES.

1. Job Responsibilities

• Manage contract and price negotiations with office vendors and service providers. Mapping office supply requirements and procuring as per demand.
• Responsible for the accurate processing of supplier invoices and inter-company billing. Receiving and distributing incoming mails and arranging local and overseas couriers.
• Coordinate travel arrangements including hotel, flight booking, and visa application.
• Verify staff expense claims and other allowances to ensure all payments are made timely and in compliance with company policies.
• Provide full spectrum of secretarial support to Resident Director. Drafting general and administrative documents and circulating internal notices.
• Support project team and perform administrative duties. Attend meetings and discussions with respective committee involved and provide secretarial support.
• Liaise with the building management on the unit inspection. Overseeing the maintenance of office facilities, cleanliness, and equipment (e.g. Aircon maintenance, office lighting and electrical supply and installations, plumbing matters and etc.).
• Planning and organizing in-house and off-site events, like company lunches, celebrations, employee activities, board meetings, trainings and conferences.
• Perform attendance tracking and leave management to ensure accurate and timely reporting.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Assist in insurance renewal (office and properties).
• Maintain and upkeep of pantry area including pantry supplies.
• Responsible for maintaining and updating of policies like Anti-bribery / Anti-Corruption (ABAC) / AML etc aligned to our Parent company and Group.
• In charge of coordinating with various department managers on their inputs and consolidate for monthly company updates.
• Assistance to Data Protection Officer (DPO) in Data protection policy adherence.
• Perform any other ad-hoc duties as assigned.

2. Knowledge , skills and experience

• Minimum Diploma in Business Administration or equivalent in any discipline.
• Min 5 years of relevant working experience.
• Proficient in Power BI and Microsoft Office.
• Highly self-motivated, proactive, resourceful and has a can-do attitude.
• Possess great communication and interpersonal skills.
• Ability to handle work professionally and independently.
• Possess effetive organizational and follow-up skills, attention to details.
• Able to prioritize and execute tasks/problem-solving in a high-pressure environment.
• Meticulous and ability to multi-task.

ST Engineering is a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives. Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust as an integrated engineering group, spanning across the aerospace, smart city, defence and public security segments.

Join our Cybersecurity team

We are an industry leader in cybersecurity with over two decades of experience, we deliver a holistic suite of trusted cybersecurity solutions to empower cyber resilience for government and ministries, critical infrastructures, and commercial enterprises. Backed by our indigenous capabilities and deep domain expertise, we offer robust cyber-secure products and services in cryptography, cybersecurity engineering, digital authentication, SCADA protection, audit and compliance. We specialise in the design and build of security operations centres for cybersecurity professionals and provide managed security services to strengthen the cybersecurity posture of our government and enterprise customers.

Job Responsibilities

• Assess the GTM plan and create value propositions and benefits for products/services.
• Execute campaign management to manage a variety of end-to-end marketing campaigns to drive awareness and leads. Lead from planning, segmentation, creative, and execution.
• Plan and roll out email marketing to generate leads for products/services
• Digital Performance: Track and optimize the performance of digital campaigns.
• Work closely with the product team to drive demand and generate leads.
• Focus on content Marketing to write long-form articles to profile subject matter experts/capabilities that are optimized for SEO and our target keywords.
• Develop sales enablement. (Elevated presentation, brochures, and social post that supports the process of selling)
• Plan and coordinate exhibitions, conferences, and corporate visits.
• Generate event reports for after-action review.
• Analysis/ROI by presenting data for the Group Marketing Manager and tracking the marketing spend.
• Align with the marketing communications team to synchronise corporate branding, messaging, and the company’s strategic directions.

Requirements:

• Preferably possess more than 4 years of relevant experience in marketing technology products/ services.
• Familiar with IT and cybersecurity domain.
• Proficient in Adobe Photoshop and Illustrator.
• Strong presentation skills
• Work location: Jurong East
• Singaporeans only

Find out more: https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team members are encouraged to overcome challenges, explore new ideas, and work together to succeed. We value individuals who are determined to push beyond the boundaries, and have a thirst for knowledge, continuous learning, and self-improvement.

• Records daily transaction
• Prepare invoices and delivery order
• Bank reconciliation
• Apply/ renew work permit, MOM survey
• Prepare workers salary, CPF & IR8A submission
• GST submission
• Ad hoc task if required

Job Responsibilities:

1. Warehouse operation management

· To manage inbound and outbound cargos and operation activities.

· To be responsible for maintaining acceptable and accurate inventory levels.

· To communicate and coordinate with warehouse operation team according to customer requirements.

· Handle Transportation arrangement and co-ordinations.

2. Team management

· Support Team work on daily reporting such as inventory report, warehouse and distribution tracking report.

· Work on monthly billing report for transportation and warehouse customers and do system invoicing.

· Communication with customer to receive orders and enhance customer satisfaction.

· Willing to take challenges and work offsite for different projects in the future.

3. Quality control and continuous improvement

· To assist with warehouse team leader/Manager for quality control and continuous improvement.

· To propose to warehouse team leader on continuous improvement schemes.

· To conduct the cost saving within the team.

· Monitor bonded (duty unpaid) cargoes, tally inventory with Singapore custom record.

· Monitoring products inventory and make sure the accuracy between physical stocks and system quantity.

Job Requirements:

· Diploma in Logistic Management / Supply Chain / Business Management.

· Minimum 2 years’ experience working in a warehouse environment preferably in a logistics, freight forwarding or related industry.

· Possess good communication skills with both internal and external customers.

· Good team player, can do attitude and willingness to learn.

· Positive attitude and must be able to handle sudden change and work in a fast paced environment.

· Result-oriented problem-solving capabilities and on-time task management.

· High attention to detail who is meticulous and efficient.

· Proficient in computer skills ie. MS Office, Excel, Lotus Notes.

Singapore American School (SAS) is an independent, non-profit, co-educational day school offering an American-based curriculum for preschool through grade 12 with more than 4,000 students from more than 50 nations and over 700 faculty and staff on one campus. Our core technology platforms consist of Apple endpoint devices and Google Workspace for Education among a wide variety of classroom technology and applications to support academic and operational needs.

At SAS, High School supports a BYOD program while Middle School has a 1:1 Macbook program. The Elementary School, grades 1 through 5 has a 1:1 iPad program.

Roles and Responsibilities:

The IT Support Engineer (ITSE) is responsible for providing technical support to students, teachers and staff and answering general inquiries for all endpoint hardware, software and audio visual technologies. Specific responsibilities warrant proficiency in using current technology tools and digital platforms to create, communicate, collaborate and organize.

• Provide tier 1 troubleshooting and support, guiding users with steps over the phone, through remote support tools or in person.
• Tier 2 responsibility to support at least one of the assigned technology systems, as directed by the supervisor
• Provide AV/IT equipment setup and ongoing support for school events
• Installing, un-installing, configuring and troubleshooting software on students’, teachers' and staffs' SAS IT devices
• Maintain and support endpoint information technology solutions including audio visuals in a learning space or an office environment.
• Understand and assist in management of digital signage solution on campus
• Face to face and remote support for educators, students and parents.
• Guiding students, teachers and staff on IT software/system and hardware usage
• Recording all incidents and requests with relevant details in the helpdesk system reported via walk-ins, phone calls or emails.
• Vigilantly and effectively monitoring, evaluating and sharing responsibility with other team members for all incidents and requests reported via the helpdesk platform.
• Working diligently to meet the assigned SLAs (Service Level Agreements) for all reported issues and requests.
• Analyzing and evaluating all reported incidents and requests for any coordination, collaboration, escalation or delegation required with other tier 2 or tier 3 level support in the team.
• Collaborating with divisional tech help center coordinators to perform duties when stationed at a divisional tech help center.
• Assisting with deployment of purchased hardware and software
• Assisting with e-waste management of SAS technology hardware for donation or disposal
• Configure Apple devices using Mobile Device Management software
• Assisting team’s procurement specialist to correspond with vendors for faulty hardware unit repairs and replacements
• Performing other duties as and when assigned by the supervisor

Work Hours:

• Work timings will rotate between the slots of: 07:00 am to 03:45 pm, 7:15 am to 4:00 pm, or 08:00 am to 04:45 pm, including a 45 min lunch break

Qualifications and Experience:

• Diploma in Information Technology / Computer Engineering / Business Information Technology
• Relevant experience (at least two years) in providing IT Support in a dynamic environment
• Excellent communication skills in English (verbal and written)
• Positive work attitude and initiative
• Knowledge of Apple hardware and software (macOS, iOS, tvOS)
• Knowledge of audio visual hardware and systems
• Experience in Google Workspace Applications (GMail, Google Drive/Docs, etc.)
• Interest and good knowledge of technology troubleshooting, maintenance, and installations
• Able to work diligently, independently and under time constraints
• Positive and growth mindset with excellent customer service skills
• Ability to learn and adapt to new technology developments
• Keen interest and experience in researching and collaborating with team on seeking new technology solutions
• Ability to work cooperatively with the team
• Ability to be flexible, creative and problem solve novel technology issues in a fast paced and dynamic environment
• Mobile Device Management knowledge would be an advantage

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

We currently offer the following position in our office in Singapore which will be hybrid.

Service Support Administrator

Your Responsibilities

Overview

The incoming Service Support Specialist is responsible to drive the SEA service administration and backend operation forward through DBS approach, meeting operation metrics, ensuring resources optimization and timely reporting. He/She has overall accountability to build a robust service support standard work, collaborate with sales operation to drive growth, effective management of dealers‘ service teams, as well as radically increase in customer satisfaction.

• Responsible for service contract management in new contract creation, contract renewal and contract termination.
• Responsible for timely service billing.
• Responsible for service warranty and service repair in processing of service order, coordination of shipment and arrangement of loaner if necessary.
• Responsible for service call management and PM scheduling.
• Document backend service processes.
• Service support on service enquires, service quotation, service inventory management and invoices preparation.
• Drive annual review of service pricing
• Perform customer and service data analysis
• Champion for SAP and SFDC

Key Deliverables

• To process all warranty claims and perform service billing timely
• To handle customer request and quote service quotation timely
• To prepare and submit monthly service performance and growth report
• To work with team, peers, stakeholders to drive customer satisfaction and operational targets
• Deployment of standard work (SW) and daily management (DM)
• To meet all service metrics:Revenue and orders
  Utilization and productivity
  Total Time to Repair (TTR) and First Time Fix rate (FTF)
  Inventory ITO and management of warranty cost impact
  Customer Satisfaction (NES/NPS)
  

Your Profile

• 2 years of service management experience in aftersales service delivery function, preferably in a sales & service organization, especially in medical device, life science instrument, and healthcare equipment industry.
• A good team player with excellent communication and interpersonal skills.
• ERP knowledge, preferably SAP and SFDC is a plus
• Possess business management, marketing, technical degree or equivalent

What We Offer

• Equal pay is a given for us.
• Learn all there is about Kaizen, PSP's and Muda as part of our Danaher Business System (DBS) trainings - if you believe in continuous improvement like us
• We have no room for prejudices and stereotypes. We promote equal opportunities, diversity and inclusion.
• We offer a balance between support and autonomy to achieve your own goals in an international environment.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

Get More Insight

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

Sunningdale Tech Ltd is a leading manufacturer of precision plastic components. The Group provides one-stop, turnkey plastic solutions, with capabilities ranging from product & mould designs, mould fabrication, injection moulding, complementary finishings, through to the precision assembly of complete products.

Boasting a total factory space of more than 4 million sq feet, with more than 1,000 injection moulding machines and a tooling capacity of 2,000 moulds per year, Sunningdale Tech is focusing on serving four key business segments – Automotive/Aerospace, Consumer/IT, Healthcare and Tooling.

With manufacturing facilities across Singapore, Malaysia (Johor, Penang), China (Tianjin, Shanghai, Suzhou, Zhongshan, Guangzhou, and Chuzhou), Latvia (Riga), Mexico (Guadalajara), North America (Phoenix), India (Chennai), Thailand (Rayong), and Indonesia (Batam), Sunningdale Tech is strategically positioned to target and capture opportunities in diverse business sectors globally.

As an industry leader with deep engineering expertise and experience, Sunningdale Tech is driven to solve your challenges by applying our advanced capabilities & leading technology in ways that benefit you. We’re ready to provide solutions at every step of the process to reduce lead time and add value for customers, while maintaining our excellent quality. Beyond that, we build on our strong foundations to think out of the box and apply relevant new possibilities for your complex engineering problems. Customers can trust us to constantly solve challenges to meet their needs, and apply new ideas for better outcomes.

Responsibilities:

• Resolves customer inquiries, quality, and operational issues in a timely manner by consulting with the Business Development HOD, Operation Manager, QA Manager, other supporting managers, Superior
• Manage, lead, and motivate a team of quality inspectors and technicians to meet departmental objectives and goals, create and promote food safety, GDP, GMP & lead by example
• Early involvement in new product and project development to establish internal specification and keep abreast of customer requirements
• Document in STL’s quality system and implement programs to ensure compliance with applicable regulatory requirements and corporate’s quality system requirements
• Develop and continually improve production, inspection and process control activities, corrective & preventive action, hazard analysis and risk management
• Responsible for timely closure of CAPA, non-conformance investigation report, customer complaints and deviations. Escalate to superior if required
• Analyse and trend various Key Performance Indicators per management’s vision and direction, including indicator of interest
• Develop, reviews, and approves qualifications and validation protocols, involvement in food Hazard/Medical device Risk management activities and departmental level risk and opportunity assessment, including JSA
• Ensures effective communication internally & externally
• Ensure department’s personnel competency, develop, and retain skill base knowledge within the organisation, through training needs identification
• Any other duties as and when assigned
• Take reasonable care of workplace health and safety; abide by all EHS policies and procedures; cooperate with Management and colleagues in EHS initiatives

Requirements:

• Diploma and / or Bachelor Degree in Biomedical Engineering
• Minimum 2 year's experience in QA function, preferably in plastic injection molding company
• Strong knowledge of Quality tools and Quality concept fundamentals
• Ability to perform root cause analysis, process optimization, data analysis and validation effectively manage a high-volume manufacturing setting/environment
• Ability to apply problem solving technique and provide solutions under minimal supervision.
• Good written and oral communication skills
• Training and developing both technical and non-technical employees
• Prior supervisor experience managing several direct reports

The above statements reflect the general tasks, duties, activities and/or responsibilities necessary to describe this position and is not intended to set forth all of the specific requirements of the job. These job duties/responsibilities may change or vary in response to business needs.

Only shortlisted candidates will be notified

Sunningdale Tech is an equal opportunity employer – we believe that a diverse and inclusive workforce will cultivate a vibrant, productive and innovative workplace where all employees are truly respected and valued.

All qualified applicants shall be considered for employment regardless of age, race, gender, gender identity, religion, marital status, medical condition, mental or physical disability, national origin, political and/or third party affiliation or veteran status. All offers of employment shall be conditioned upon successful completion of background checks, valid work passes and medical screenings, as applicable and/or mandated by law, and subject to the applicable local laws and regulations.