Job Description

· Procurement and sales

· Source & procure equipment/ components/ spares, etc.

· Vendor evaluation and registration

· Prepare purchase requisitions

· Price negotiations

· Prepare sales contracts

· Prepare shipping documents

· Management of supplier and client relationships

· Resolve issues related to requirements, substitutions, damages, quality, delivery and other important terms and conditions.

· Ensure accurate and timely payment for invoices

· After sales service

Job Requirements

· Candidate must possess a Diploma in Engineering or Business Admin with at least 5 year(s) of relevant experience in Marine/ Shipyard.

· Strong communication negotiation and interpersonal skill

· Bilingual in English and Mandarin

· Proficient in Microsoft Office applications (Outlook, Excel, Words and Powerpoint, etc.)

Responsibilities:

• Manage and maintain equipment list (Aircon, Uninterruptible Power Supply, Electrical Board, Fire Protection System, Environmental Monitoring System)
• Liaise with relevant authorities/ subcontractor/ clients/suppliers on maintenance, repair & Testing & Commissioning job
• Answer Technical hotline phone call
• Update Emergency call (E-Call) statistic and email to team for reference
• Schedule of Maintenance, Repair and Testing & Commissioning Jobs
• Maintain master schedule, ensure schedule is up to date (E-call, Follow-up, Ad-hoc)
• Prepare and maintain Method of statements (MOS)/ Standard Operating Procedures (SOP), checklists
• Assist update Risk Assessment (RA) for job site requirement
• Assist Technical Manager/Engineer negotiate/procure materials, equipment and labor in accordance to the allocated budget
• Perform administrative supports to team pertaining to technical operation

Requirements:

• At least Nitec/Higher Nitec/Diploma in related field
• Prefer 2 years relevant working experience
• Candidates with administrative experience
• Competent in Microsoft Office
• Responsible, pro-active, teamwork, responsive

Job Info:

• Monday to Friday 830 - 630
• Location: Outram Road

Responsibilities:

• Coordinate with technical team members in updating work progress
• Assist Technical Director in supervising the technical team members and ensure the guidelines are met
• Follow up and update technical documents such as Team KPI reports, attendance tracking, training arrangement and record updates, team org charts, etc.
• Assist in calendar support, team meeting arrangement, record & distribution of meeting minutes
• Assist in development and distribution of job status reports
• Assist in project time tracking and costing reports when necessary
• Facilitate all project logistics and facility needs
• Purchase of PPE items and wish list items through HR / Procurement
• Effectively handle and manage customers’ feedback and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Other duties assigned by Technical Director

Requirements:

• Min. ITE or Diploma in any field
• Min 1 year experience of related field
• Strong Microsoft Excel skills

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

EA License No: 24C2352
EA Personnel No: R24123724
EA Personnel Name: Tiffany Ng Xin Yi

Contract 1 Jan 2025 to 31 Dec 2025

Work hours: Monday to Thursday 7.30am to 5.00pm Friday: 7.30am to 4.30pm

Location: Steven/ Novena

Job Specification :

• Support Teaching and Learning – Provides technical assistance to teachers (if required) during lessons on issues related to projectors or sound system in classrooms, lecture theatres, computer labs and seminar rooms.

• Supports school Events – Prepares, sets up, positions, connects and configures audio visual (AV) equipment for “live” audience and/or smiltaneous broadcast to staff and students across the school.

• Equipment fault diagnosis/maintenance – Maintains and troubleshoots faulty AV equipment.

• Preventive Maintenance - Performs routine preventive check on AV equipment.

• Asset Management – Perform routine inventory check of AV equipment in preparastion for internal and external audit checks.

• School facilities management – supports school in the managing of contractors in carrying out periodic facilities maintenance.

• Supports the school during school-wide events and examinations.

• Coaches FSV Society members in operating AV equipment.

Job Requirement :

-Nitec specialisation in Video specialisation and within 1 year experience.

-Good communications skills

-Basic working knowledge of Microsoft Office application ( words, excel, power point)

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Shift Working Hours:

• AM Shift: 7.30am to 3.30pm
• PM Shift: 3.15pm to 11.30pm
• Night Shift: 11.15pm to 7.30am

As a Senior Manager, Technical Solutions, you will be responsible for developing and managing technical solutions in Data Centre Engineering projects from inception to completion, developing pre-sales solutions by coordinating closely with the Commercial team and/or wider KDCH teams, and working with various investment stakeholders to assess feasibility of Pre-deals. You will work with both internal and external stakeholders to ensure that the job responsibilities are completed with a viable technical and budget proposals within time limits. You will coordinate with the Project Management team and provide Project Management inputs and considerations across your job responsibilities. You may be expected to travel for work to support your projects and customers when required.

• To be familiar with the design and construction of Data Centres, and working with knowledge of all technical disciplines, typical customer requirements and standard Basis of Design
• As the Mechanical Specialist of DC&N Technical Solutions team, to be responsible for constant review and update to the Basis of Design
• Execute the technical qualification, planning and development of technical solution for prospective deals as the Technical Solutions Head of Department shall direct. Manage and generate technical solution, project cost and planning structure for prospective deal engagements and investment approval
• Provide project scheduling and construction process assessment for all technical solutions, pre-projects, pre-deals and pre-sales solution, and perform necessary organization and handover documentations to the Project team for delivery, and provide necessary support and follow up where required
• Coordinate and obtain inputs from Technical Solutions, Project Management, Operations, Consultants, Contractors and vendors etc. to develop a viable Technical Solutions, Pre-Sales Solutions or Pre-Deal responses to various relevant stakeholders
• Work with Asset Owners, Sales and Commercial, Asset Management, and Investments Teams to determine the Project budget proposal with adjustments to the Overall Project Budget and Investments Returns, while ensuring coordination with the Project Construction Costs and Design
• Obtain proposals, select, and appoint consultants to develop design and cost estimate. Thereafter, manage selected consultant team for awarded scope of works
• Engagement with Statutory Authorities and Safety Matters
• Support project team to execute projects’ quotation and/or tendering process for the various packages such as project consultancy, contractors, nominated sub-contractors, vendors, suppliers, etc in accordance with the inputs provided during the various technical solutions, pre-sales and pre-deal phases of work
• Organize and conduct regular separate and/or combined meetings with Clients, Asset Owners, appointed consultant, contractors, vendors, etc to address all technical related matters during pre-project and during engineering project execution
• Technical Solutions management and track progress of solutions development and project cost against the approved schedule during pre-project investment approval and design phases
• Technical solutions report including solution development and its corresponding risks and mitigation, compliance to the Customer and/or industry standards, project cost estimation and its corresponding validation and risks, etc. for investment approval
• Technical solutions and Pre-Sales support to project team during project execution
• Work closely with Client, Asset Owner and Operation team on any technical issues arising from pre-project stage, project execution stage and support the project team for timely handover to Client, Asset Owner and Operation team respectively
• Any other scopes as directed by the Technical Solutions Head of Department

Job Requirements

• Master’s or Bachelor’s degree in Mechanical Engineering or equivalent
• Minimum 10 years of professional experience in Data Centre or equivalent design and construction work etc
• Good knowledge of variable design standards, including BICSI, TIA, Uptime Institute Tier Standard, etc
• Ability carry out technical solution discussions effectively with multi-function teams
• Good problem-solving, communication and interpersonal skills with high resilience and drive in achieving objectives and goals. High desire for innovation and learning
• Excellent verbal and written communications skills in English
• Relevant experience in a multi-cultural work environment fostering a climate of teamwork and collaboration

RESPONSIBILITIES

• The Technical Service Manager focuses foremost on supporting customers (expectation approx. 75% of time). The function, together with Sales, initiates and executes Initiatives and Projects with customers that deliver on contribution targets within the current FY and prioritizes those projects to deliver sales 2 – 3 years beyond the current FY. Technical Service is therefore, together with Sales, the execution arm of Oil Additives (OA) for contribution margin achievement.
• Is pivotal player in increasing business development through technical marketing and strengthening technical contacts with target accounts.
• Together with Sales Manager, establishes and develops deep connections / relations to key functions & persons at customers, enabling high level, strategic management partnerships between Evonik and the customer. The role understands competitive challenges, specifically competitor’s technology and value proposition.
• Together with Marketing, articulates the value drivers for areas of application at specific Customers / Markets and translates these into Initiatives / Projects (e.g. to generate technical marketing data considering local needs).
• Executes the technical aspects of the Project to achieve the Project goal, both within OA's functional groups (TS, R&D, etc.) and at customers / 3rd parties. Has full technical responsible for formulation modification projects and liaises with Innovation as follows: initiates “smaller” polymer modification projects, interfaces with Perf Test Lab for test results on formulations, acts as key stakeholder in major R&D initiatives and projects. Interacts with Innovation to translate the technical performance of the product (in terms of Tribology, performance testing, viscometrics) into a value-based solution for the customer.
• Together with Sales, executes the commercial realization of new products / services (either from Evonik R&D, 3rd parties, or jointly via collaboration with customers).
• Supports manufacturing for quality issues that impact product specifications or performance, raw material substitutions, customer requested changes, etc.; consults with production and sales on technical customer complaints
• Possesses detailed application expertise on Evonik’s products / services for individual market segments, and an awareness of development projects and initiatives with OEMS (that impact on existing / market base) – the role understands and articulates current and future trends at existing customers / markets, and effectively communicates this within OA.
• Educates OA / customers / markets on OA technologies for areas of application, is involved with industry committees in which direct customers are involved, awareness on IP landscape on formulations and applications and protects / generates IP applicable for OA , and collaborates with Universities / 3rd parties on Tribology application research linked to existing customers / markets (and translates this back to customer specific Initiatives / Projects).
• Strengthen technical contacts to key regional accounts & target OEM’s.
• Participate in technical discussion with OEM customers by understanding their requirements from product development.
• Initiate lab projects / blend studies to recommend suitable products to improve formulations for customers.

REQUIREMENTS

• Bachelor’s or Master’s in Chemical / Mechanical Engineering with 6 to 8 years of experience in technical service
• Effective user of IT tools and techniques for organizing the working environment and oneself
• Excellent IT-capabilities (Microsoft Office, SAP, etc.)
• Ability to function within varied cultural groups
• Willingness to move geographically and organizationally
• Excellent interpersonal and communication skills
• Good analytical and problem solving skills
• Team player and able to work independently
• Ability to travel as required based on business needs

Job Description:

• Responsible for providing after-sales technical support for the company's CDN products, answering customer inquiries through phone, email, and online chat; promptly responding to and resolving technical issues encountered by customers during use, providing professional solutions.
• Collaborating with the technical team to follow up and resolve complex technical problems, collecting and organizing customer feedback, and providing improvement suggestions to the product and development teams.
• Maintaining good customer relationships to enhance customer satisfaction.

Job Requirements:

• Familiarity with CDN technology principles; relevant work experience is preferred.
• Good communication skills and service awareness, able to patiently listen to and resolve customer issues; strong analytical and problem-solving abilities, capable of working under pressure.
• Team player with a spirit of collaboration; able to adapt to shift work schedules.
• Fluency in English and Mandarin required for communication with clients.

Job Descriptions:

a. Carry out instructional and course development duties in an approved Part-147 Maintenance Training Organization environment

b. Develop questions for examination banks for which he/she is qualified.

c. Undertake duties of other authorised appointments - Examiners, Assessors and Invigilators.

d. Comply with regulatory (eg. Part-147, Part-66) and in-house procedural requirements.

e. Ensure that all equipment is in working condition prior to the start of class.

f. Maintain proper conduct and discipline of the class.

Qualification & Experience Requirements:

a. Category B2 Aircraft Maintenance Licence with minimum 5 years working experience in Line/ Base Maintenance

b. Technical Training Instructor Authorisation with minimum 3 years’ experience in conducting CAAS/ EASA Basic Knowledge Modules training; Aircraft General Familiarisation training and/or Aircraft Type training is preferred

c. Good working knowledge and experience in using Microsoft Office applications including MS Outlook, MS Word, MS Excel, MS Powerpoint

d. Team-player who can also work independently with minimum supervision

Job Scope:

• Support Teaching and Learning – Provides technical assistance to teachers (if required) during lessons on issues related to projectors or sound system in classrooms, lecture theatres, computer labs and seminar rooms.

• Supports school Events – Prepares, sets up, positions, connects and configures audio visual (AV) equipment for “live” audience and/or smiltaneous broadcast to staff and students across the school.

• Equipment fault diagnosis/maintenance – Maintains and troubleshoots faulty AV equipment.

• Preventive Maintenance - Performs routine preventive check on AV equipment.

• Asset Management – Perform routine inventory check of AV equipment in preparastion for internal and external audit checks.

• School facilities management – supports school in the managing of contractors in carrying out periodic facilities maintenance.

• Supports the school during school-wide events and examinations.

• Coaches FSV Society members in operating AV equipment.

Requirements:

• Nitec, or its equivalent, or higher, in audio and video specializations and with at least 1 year of experience in the similar field or professions.
• Basic working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)

Contract Period: 1 Jan 2025 to 31 Dec 2025

Salary: TBA

Location: Central

Working Arrangement:

• Mondays to Thursdays: 7:30am to 5:00pm

• Fridays: 7.30am to 4:30 pm

• Service is not required on Saturdays, Sundays and gazetted public holidays

• Note: The timing might change based on school needs. School will communicate with the personnel 2 weeks in advance

EA License No: 96C4864

Reg. No.: R24121728

Job Summary –

• Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware.
• College degree or above
• Knowledge in customer support

Years of experience needed – 0-2 years.

Technical Skills:

• Provide professional remote technical support services for client users
• Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software
• Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance.
• Special cases are upgraded in time, and cooperate with other teams to solve user problems.
• Clearly and completely record case information in the system according to the process.
• Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Interested candidates, please send over your resume to [email protected]

Responsibilities

• Support the Technical Superintendent/Manager in planning, overseeing, and controlling budgets related to fleet repair and maintenance activities.
• Ensure vessels' certificates remain valid and systematically manage electronic documents in the system.
• Assist in the quotation and requisition process for services and stores as required.
• Aid in drafting technical specifications for ship dockings and maintenance projects.
• Analyze and track Planned Maintenance System (PMS) reports from vessels and follow up as needed.
• Monitor and manage the collection of month-end reports from the fleet.
• Undertake any other tasks or projects assigned by the Technical Superintendent/Manager.

Requirements:

• Diploma/ITE in Marine Engineering or a relevant field (candidates with maritime or engineering backgrounds are preferred).
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently with minimal supervision.
• Capable of delivering tasks efficiently and meeting deadlines.
• Strong team collaboration skills.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: LR364R9R

The internationally operating Storck Group is one of the biggest companies in the global chocolate and confectionery market. Our distinguished confectionary brands like merci, Werther's Original, nimm2, Knoppers and Toffifee are distributed in more than 100 countries worldwide. Every day more than 7,000 employees put all their skills and passion into the task of making the world a little bit sweeter. We look forward to working with people who want to grow with us and our brands.

Main Responsibilities:

End to End Forecasting and Reporting Process

• Assist the Senior Manager – Controlling with the monthly Financial Planning Process from top line to bottom line, including coordination with relevant stakeholders.
• Prepare monthly financial reports including business commentaries and variance analysis for review.
• Calculate SKU profitability and ensure that the relevant file is updated promptly.
• Submit financial data into the Internal Planning System and prepare report package for key meetings.
• Liaise with the Global Finance Team on Reporting Instructions and Forecasting Assumptions.

Control and Risk Management

• Review the coding of invoices to be paid before approval by the authorized personnel and reconcile accounts receivable/payable.
• Manage vendor master data within SAP.
• Check and maintain distributor price in SAP.
• Create purchase order (PO) of fixed assets and manage all fixed assets for the APAC Office.
• Assist the Senior Manager – Controlling with coordinating the annual external audit process for the APAC Office with key stakeholders.
• Make recommendations to resolve control gaps identified during the global internal audit.

Skills and Qualifications:

• Bachelor's degree, preferably with a major in Finance or Economics
• Fresh graduates with strong analytical and data sense are welcome to apply
• Proven proficiency in handling Excel spreadsheets
• Effective communication and stakeholder management skills
• Strong sense of accountability
• Meticulous and organized in nature
• Ability to work independently

Please note that only shortlisted candidates will be contacted.

Job Description

• Complete day-to-day operations of multiple funds, such as process investor subscriptions and redemptions efficiently, manage account openings and exchange membership applications, and ensure timely bill payments and documentation maintenance
• Review Net Asset Value reports from fund administrators and support annual funds audits and declarations
• Cultivate and maintain strong relationships with key partners, including brokers, fund administrators, and service providers and serve as a primary point of contact for external queries and internal stakeholders
• Take on ad-hoc projects and responsibilities as assigned by manager

Requirements

• Bachelor's degree in Finance, Accounting, or related field
• Minimum of 1-2 years of experience in fund operations or similar role
• Expertise in financial markets and comprehensive knowledge of financial statements
• Detail-oriented with excellent analytical and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Office Suite and enterprise collaboration tools
• Outstanding communication and interpersonal skills

Job responsibilities include but not limited to the following:

· Analyse, design, development, testing and support of application software systems

· Analyse source codes, diagnose defects in applications, bug fixes and integrate new enhancements

· Perform regular simple Database Administration tasks, Database improvements and support.

· Implement and support issues related to electronic data interchange (EDI) that uses HL7 or other protocol

· Perform other duties and participate in any ad-hoc projects as required or requested.

Job Requirements:

· Bachelor Degree in Electronic or Computer Science with minimum 1-2 years software development experience. Fresh graduates are welcome to apply.

· Strong technical skills in JAVA, JavaScript, Oracle Database & SQL

· Good experience in UNIX/Linux scripting e.g. shell scripting, awk, csh etc.

· Ability to write accurate specifications / requirement documents

· Good interpersonal, written and verbal communication skills

· Knowledge of other programming language, e.g. C, Python etc (an advantage)

· Knowledge of Mirth Connect or other ETL platform (an advantage)

· Knowledge of ULTRA® Laboratory System (an advantage)

· Knowledge of Accell 4GL enhancements and fault correction (an advantage)

· Willing to learn is a MUST. In-house on-the-job training will be provided

Responsibilities

• Apply knowledge on security awareness training, phishing campaign and security tools
• Support ongoing cybersecurity activities i.e phishing campaigns, security awareness trainings
• Support cybersecurity-related communications and engagement activities
• Collaborate with all levels of organisation in which SOC supports

Requirements

• Comfortable to commit to a 12-month fixed term contract
• Bachelor’s degree in computer engineering
• At least 3 years of relevance in cybersecurity field
• Proven experience in previous roles handling ongoing cybersecurity campaigns e.g. phishing campaigns, security awareness trainings, and support cybersecurity-related

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Report to Head of IT to assist in the implementation of all application system projects, including POS, ERP, Digital eCommerce, etc
• Work with respective department heads to analyse and propose process solution
• Hands-on technical development skills to perform application enhancements in Navision C/SIDE, Microsoft Dynamics-Business Central, SQL scripts, Java scripting, or any other ERP applications
• Impart and groom junior staffs.
• Manage third-party developers to deliver customisation documentation with proper documentation
• Performs and conduct systems testing, user training & acceptance testing, and post mortem follow-up
• Responsible for quality of deliverables, and customer satisfaction.
• Lead Report Analytics implementation

Requirements

• Independent and self-motivated with excellent interpersonal, communication & reporting skills.
• Willing to get hands-on and work with the team
• Able to travel inter-state and overseas where required
• Preferred language: Chinese (Written and Spoken) due to the need to support our North Asia subsidiaries

Welfare & Benefits

• Recognition & growth opportunities
• Performance Bonus
• Long Service Incentives
• Birthday Incentive
• Staff Discount

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

What you will be doing

• Proactively identify and champion projects to solve complex problems across multiple domains
• Define and create actionable KPIs, production-quality dashboards and provide insights and recommendations
• Align with stakeholders on key metrics, design and propose experimentation strategies
• Communicate learnings effectively and provide recommendations to stakeholders to make key decisions and drive business impact
• Apply specialised skills and fundamental data science methods (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed) to generate insights and drive outcomes
• Design and implement end-to-end data pipelines: work closely with stakeholders to build instrumentation and define dimensional models, tables or schemas that support business processes

Who we're looking for

• Possess prior knowledge in Data Manipulation/Wrangling, Analytics, Statistics, Economics or Engineering, Computer Science, Information Systems, or a related technical field
• At least 4 years of experience in data analytics,
• Demonstrated ability to translate analytical insights into clear recommendations and effectively communicate them to both technical and non-technical stakeholders
• Strong foundation in data query/manipulation using SQL
• Experience with applied statistics and quantitative modeling (e.g. regression, survival analysis, segmentation, experimentation, and machine learning when needed)
• Effective Data Storytelling skills
• Experience with data visualisation using tools like PowerBI, Tableau is a plus
• Domain experience in e-commerce, marketing, SaaS, or the F&B industry is a plus

Overview:
We are looking for a System Analyst with extensive experience in technical delivery and production support. This role involves overseeing production support, managing infrastructure, and enhancing processes to ensure high service quality and support continuity.

Key Responsibilities:

• Manage production issues promptly, adhering to the Service Level Agreement with the business.

• Serve as a primary communicator with business users, ensuring issues are clearly explained and resolved.

• Continuously improve support processes to enhance service quality.

Requirements:

• Ability to manage production delivery independently.

• Experience providing L2/L3 support, with excellent debugging and troubleshooting skills.

• Familiarity with infrastructure setup and DevOps practices.

• Strong full-stack experience, particularly with .NET, MSSQL, and Java.

• Self-motivated, adaptable, and able to maintain performance under pressure with a strong commitment to service quality.

• Provide weekend support when necessary for urgent production or deployment issues.

Job description:

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.
• Writing SQL queries to retrieve information quickly.
• Fulfil ad-hoc data request from client and management.
• Work / Collaborate with Developer(s) to automate reports
• Liaise with client on data related queries
• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.
• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).
• Identify trends and patterns in data to inform operational improvements and strategy.
• Collaborate with management and other departments to develop actionable insights and recommendations.
• Support the implementation of process improvements based on data findings.
• Ensure data integrity and accuracy.
• Assist in forecasting demand and capacity planning based on historical data trends.
• Stay updated on industry best practices and emerging technologies in data analysis.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment.

Qualifications and Skills:
• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.
• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).
• Proven experience in data analysis, preferably in a contact center environment.
• Strong communication and presentation skills
• Proactive and able to work independently with minimum supervision.
• Excellent time management with strong critical thinking and ability to handle pressure.
• Detail-oriented with a strong focus on accuracy and data integrity.
• Familiarity with statistical analysis and modeling.

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara | Registration Number: R1550224

Job Summary:
Our client is seeking a detail-oriented and analytical Finance Analyst to join their team in Singapore. This role is ideal for a finance professional who thrives in a dynamic environment and excels in data analysis, forecasting, and financial planning. The Finance Analyst will support business decisions through financial reporting, variance analysis, and budget management, working closely with cross-functional teams to ensure accurate financial insights.

Key Responsibilities:

• Conduct in-depth financial analysis and provide insights to support business decision-making, identifying trends and potential risks.
• Prepare monthly, quarterly, and annual financial reports and support budget and forecast processes.
• Analyze key performance indicators (KPIs) to provide commentary on variances to management, enabling proactive adjustments.
• Develop and maintain financial models to forecast business outcomes and support long-term planning.
• Assist in preparing budgets and forecasts, and collaborate with stakeholders to ensure alignment with strategic goals.
• Perform ad-hoc financial analysis and scenario modeling to assess the financial impact of new initiatives and changes in the business.
• Provide support in the preparation of presentation materials for management and investors.
• Ensure compliance with financial policies and procedures, and identify areas for process improvement and automation.

Qualifications and Skills:

• Bachelor’s degree in Finance, Accounting, Economics, or a related field; CFA, CPA, or other professional certification is an advantage.
• 3 - 5 years of experience in a financial analysis or similar role, preferably within a multinational corporation.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Proficiency in financial modeling and experience with tools such as Excel, Power BI, and other financial software.
• Knowledge of ERP systems (e.g., SAP, Oracle) is preferred.
• Excellent communication skills with the ability to present complex financial information in a clear and concise manner.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Why Join Our Talent Pool?:

• Stay updated on exclusive job opportunities in your field.
• Be the first to know about new openings that match your skills and experience.
• Receive career advice and industry insights from our experienced recruitment team.

For more updates, please follow our LinkedIn Page, https://linkedin.com/company/gold-phield

Regret to inform only shortlisted candidates will be contacted.

Responsibilities

• Extract and clean the data from various data sources to generate daily, weekly and monthly reports.

• Writing SQL queries to retrieve information quickly.

• Fulfil ad-hoc data request from client and management.

• Work / Collaborate with Developer(s) to automate reports

• Liaise with client on data related queries

• Analyze contact center performance metrics, including call volume, response times, and customer satisfaction scores.

• Develop and maintain dashboards and reports to monitor key performance indicators (KPIs).

• Identify trends and patterns in data to inform operational improvements and strategy.

• Collaborate with management and other departments to develop actionable insights and recommendations.

• Support the implementation of process improvements based on data findings.

• Ensure data integrity and accuracy.

Requirements

• Minimum Bachelors in Business, Computer Science, Mathematics, Data Analytics, or a related field.

• At least 1 to 3 year of experience building reports using Excel, SQL AWS Quick sight or any other business intelligence and data analytics tools.

• Proficiency in data analysis tools (e.g., Excel, SQL, Python) and data visualization software (e.g., Tableau, Power BI).

• Proven experience in data analysis, preferably in a contact center environment.

• Strong communication and presentation skills

• Proactive and able to work independently with minimum supervision.

• Excellent time management with strong critical thinking and ability to handle pressure.

• Detail-oriented with a strong focus on accuracy and data integrity.

• Familiarity with statistical analysis and modeling.

Licence no: 12C6060