COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Manage and monitor all installed systems and infrastructure
• Install, configure, test, and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, redundancy and BCP strategies
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution
• Manage the VMWare environment
• Provide enterprise-wide support to a high level of Microsoft Windows
• Support the HPE and Hitachi environments

• Diploma or Bachelors degree in Computer Science/ Information Technology/ Engineering or equivalent
• Minimum 5 years of knowledge on the following technologies:
• VMware vCenter: ESXi, SRM, VRM
• Security operation and technologies such as Privileged Access Management, Endpoint Protection Platform, Firewall
• System Monitoring
• Backup And Recovery
• Windows Server OS with good understanding of Windows AD, DNS, GPO, and Failover Clustering
• SAN storage with good understanding of remote site replication (Knowledge of administrating Hitachi Virtual Storage Platform would be an added advantage)
• Possess good understanding of Public Key Infrastructure and Network Access Control
• Good communication skills and able to work independently
• Able to provide support in a 24/7 environment and would require to work on-call at least 1 week every month

Responsibilities:

• Assist Superintending Officer in daily close supervision and coordination duties
• To carry out supervision of Land and Marine Soil Invetigation works, Topographic survey and Hydrographic survey.
• Inspect and supervise Contractors’ works and tests to Approved Drawings and Specifications
• Keep quality records of all works, monitor and report on work progress
• Responsible for the consistency of quality assurance inspections and testing for works
• Implement quality assurance plan in a well-coordinated manner
• Coordinate with Contractors, Stakeholders, Authorities, Interfacing Contractors and the like on execution of works

Requirements:

• Diploma in Civil/Structural Engineering
• Registered as Resident Technical Officer with the Joint Accreditation Committee of the Institution of Engineers Singapore / Association of Consulting Engineers Singapore
• 3 years of relevant experience in quality assurance inspections on C&S works for various building/infrastructure projects
• Willing to work on night shifts as and when required

Job Scope:

• Responsible for all preventive and corrective support functions to ensure customer satisfaction
• Provide technical support to customers to ensure consumer needs are met
• Report issues and customer feedbacks to regional support team
• Review and maintain spare parts in own c-location needed to support local operations
• Adhere to procedures and processes to ensure department’s KPI are met
• Ad hoc duties as assigned

Job Requirements:

• Diploma or Degree in Biomedical / Electronics / Mechatronics Engineering or relevant fields from a recognized institution
• Preferably with 3 years of relevant experience in IVD market or in technical support / field service experience handling biomedical equipment or related medical products
• Good communication and interpersonal skills
• Good analytical and trouble shooting skills

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

We are currently looking for a Salesforce Technical Architect that has deep telco experience, with good functional and technical knowledge in Salesforce and CloudSense platform. This includes developing a thorough understanding of the Client’s requirements then applying industry best practices and detailed knowledge of the solution to design an optimal solution that supports the business process and meets/exceeds functional requirements. This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role guides teams that will successfully deliver the project.

Roles & Responsibilities :

· This role will define the overarching thought leadership and Technical Architectures, that enable and release the maximum business value of Salesforce technology for our clients

· Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain

· Work with clients to shape technical architecture and define and scope projects to address specific needs

· Evaluate trade offs with technology and feasibility and make choices that fit the constraints of the project

· Own implementation tasks from initial planning and requirements analysis, through design, development, testing and deployment.

· Support the development team in executing technical design and customizing the platform, including AMPScript, SSJS, SQL, data extensions, advanced triggers, interactions and automations

· Develop technical documentation (HLD, LLD), gap analysis between current state and desired future state

· Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials

· Solutioning and effort estimation for requirements

· Defining delivery approach, plan and staffing

· Define master data management, data migration & data integration strategies

· Leading and ensuring the successful delivery of Salesforce.com and other CRM implementation engagements

· Managing resource requirements and project team members

· Leading business and functional requirements definition and prioritization/scoping of requirements

· Complete fit gap analysis of functional requirements against Salesforce.com features and functionality

· Maintaining and coordinate communication with the customer throughout each project

· Disseminating best practices on solution positioning and delivery

· Supporting pre-sales activities inclusive of participating in sales calls and proposal development

Key Qualifications :

· Minimum of 5 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements

· At least 3 years’ experience in a consulting environment and telco industry

· Extensive solution definition experience including evident experience and knowledge of –

· CRM System and Solution Architecture design (functional & technical),

· Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints

· Application and Integration patterns

· Relevant certifications, ideally in Salesforce, CloudSense or Architect certified

· Ability to engage with senior clients in a business centric, business outcome-oriented dialogue

· Ability to articulate the relevant platform value proposition

· Customer oriented and great at building client relationships

· Proven ability to build, manage and foster a team-oriented environment

· Proven ability to work creatively and analytically in a problem-solving environment

· Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills

Job Description

1. Expert in implementation of automation script/IAC/Terraform.

2. Expert knowledge and strong experience of Cloud infrastructure i.e. Amazon Web Services, Azure, and GCP

3. Expert in implementation of security monitoring with CloudWatch,

4. Hands-on experience in the cloud data security such as Thales, AWS KMS, IBM Guardium

5. Hands-on experience in integrating and configuring Cloud and Container Security tools (e.g. Aqua Sec, Twist Lock, IstioServiceMesh, etc) into large enterprise Cloud and Container environment.

6. Hands-on experience in Cloud and Container technologies, e.g. AWS, Azure, EKS, OpenShift, Kubernetes, Notary, admission controller, etc

7. Knowledge in Cloud and Container Security concepts, e.g. DevSecOps pipeline, Helmchart, etc.

Top Mandatory skills

1. AWS Cloud

2.Terraform Skills

3.Prisma Cloud CWP / Aquasec / Twistlock

4. Istio

Job Description

· Strong understanding of data modelling concepts, techniques, and methodologies.

· Proficiency in data modelling tools such as SqlDBM, ERwin, and ER/Studio with experience in relational databases and SQL.

· Knowledge of dimensional modelling and familiarity with data warehousing concepts, data integration, and ETL/ELT processes.

· Strong working knowledge in SQL, preferably in Snowflake.

· Strong working experience and understanding in business process mapping to data flows and proposing optimization.

· Good documentation skills.

· Working experience with Cloud data platforms, preferably Snowflake.

· Hands-on experience in Python.

· The successful candidate will be expected to support data modelling and architecture for an in-house financial data platform.

Role:Technical Product Manager

JD:

Description:

As the Technical Product Manager, you will be responsible for the end-to-end product lifecycle, from ideation to execution. Your primary responsibilities will include:
Business Storytelling & Research: Develop compelling narratives, create executive presentations and conduct in-depth market research to define the product’s value proposition and market positioning.
1. Needs Assessment: Establish a structured framework for conducting needs assessments, identifying pain points and collecting feedback from clients and stakeholders.
2. Business Use Cases: Define and document business use cases, ensuring alignment with client needs and product capabilities.
3. Product Strategy & Roadmap: Collaborate with cross-functional teams to define the product strategy and create a comprehensive, well-prioritised product roadmap.
4. Vendor Evaluation: Evaluate vendor proposals, ensuring a deep understanding of technical details and how they align with business objectives. Provide a clear framework in the evaluation, scoring and selection process through compelling business writing.
5. Technical Requirements: Generate comprehensive technical requirements to guide the development of the platform’s design and implementation. Facilitate technical discussions and provide essential guidance to bridge business needs with technical solutions.
6. Product Development: Translate business requirements into technical specifications and communicate effectively with technical teams.
7. Commercial Model Development: Define the commercial model for the platform, considering pricing, monetization and revenue strategies.
8. Cross-Functional Program Management: Lead and coordinate a program that involves various stakeholders, from securing budget to defining RACI and resource required.
9. Leadership Engagement: Engage with sponsors and stakeholders to help shape their vision and provide guidance in aligning business goals with the product.

Qualifications:

1. 5-8 years of experience in program management, product management, or similar roles within the financial services industry. High preference will be given to candidates with Securities Services, Capital Markets background.
2. Technical acumen with the ability to understand complex technical concepts, API specifications and nuances that come with a SaaS platform, and to engage in technical discussions.
3. Exceptional business writing, storytelling and research skills.
4. Strong project management skills with the ability to drive projects forward in an ambiguous environment.
5. Experience in needs assessment, user research and market analysis.
6. Proficiency in evaluating vendor proposals and conducting vendor assessment
Desired Skills:
1. Techno-functional expertise with an understanding of the Securities Services business and technical aspects.
2. Experience in building and launching digital products from ideation to commercialisation.
3. Excellent communication, presentation and stakeholder management skills.
4. Strategic thinking and the ability to identify opportunities for product innovation.

Job Description

We are seeking a skilled and experienced Senior Open AI/ML Developer having good knowledge in Azure Cloud. The ideal candidate will possess in-depth knowledge of Open AI and Machine learning concept with hands on experience.

Responsibilities:

• Collaborate with cross-functional teams to understand search requirements and translate them into effective technical solutions.

• Stay up to date with the latest Azure services, features, and best practices to provide innovative solutions.

• Contribute to development activities using Open AI/ML technology.

Requirements

• Senior developer with good hands-on experience in providing solutions using Open AI and Machine Learning.

• Good hands-on experience in Azure Cloud.

• Experience in developing application in Java or Python.

• Good communication and interpersonal skills, with the ability to collaborate effectively in a team environment.

Project description and background

We specialize in building robust search systems that prioritize the needs of both client advisors and end clients. Our primary focus is to make relevant CIO (Chief Information Officer) content readily accessible to those who seek it. We do this by:

• Understanding user requirements: We begin by thoroughly comprehending the specific requirements and use cases of our end users and client advisors. By gaining insights into their preferences and needs, we can design a search system that aligns perfectly with their expectations.

• Comprehensive data collection: We diligently gather diverse and pertinent content, including articles, documents, and relevant data pertaining to CIO topics. This comprehensive collection forms the foundation of our search system, ensuring that we cover a wide range of relevant information.

• Preferred (Good to have) Skills:

o Knowledge of Azure Cognitive Search.

Primary skill Java

Mandatory skill

A. Experience in Java8 and Spring Boot

B. Experience in Azure Cognitive Search using Java Technology

C. Hands on experience in Azure DevOps using Ansible/Terraform.

Job Description:

• Perform in-house and onsite system maintenance tasks related

• Able to do troubleshooting for both hardware & software

• Able to support engineering department activity, daily operation and ad-hoc tasks

• Able to perform 24/7 standby

• On job training provided

• Willing to be deployed overseas to support maintenance work as required

Requirements:

• Minimum Diploma in Engineering or related technical field with 2 years experience

• Only Singapore citizens need apply

• Preferably possess Class 3/3A Vehicles license

• Positive attitude

• Be able to work with cross functional teams

• Candidate without prior experience will also be considered

Roles & Responsibilities

• Design, develop and maintain software that powers Ninja Van's complex logistics operations.
• Work in cross functional teams with product managers, UX designers and QA engineers to ship software on-quality and on-time.
• Write code that you are proud of, with extensibility, scalability and performance in mind.

Requirements

• Solid Computer Science fundamentals, excellent problem-solving skills.
• 1 -5 years of backend or frontend software development in a product company, with a proven track record of shipping successful software products.
• Fresh graduates should possess relevant internship experience
• Hands-on experience in our tech stack or similar technologies.
• Bachelor’s or Master’s degree in Computer Science or related field from a top university.

Incident Management Services:

• Provide Incident detection, reporting, recording, and initial support.
• Provide Incident investigation, diagnosis, impact analysis, and reclassification as required.
• Utilize and update the Customer Incident Management System with all relevant information relating to an Incident.
• Resolve dispatch orders that are not resolvable by remote Support and onsite Incident tasks arising, including break/fix Equipment and Software support.
• Act proactively, and coordinate with all other parties (including Third Parties and other Customer IT functions) as needed in order to resolve Incidents
• Maintain overall responsibility for all incident activity to the point of closure, as confirmed by Customer Authorized User.

IMACD (Installation, Move, Add, Change and Dispose):

DSS (Desk side Software Support):

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

Smart Hand support:

• Network
• Servers – Connectivity support, OS installation, basic troubleshooting in co-ordination with remote team
• Printer equipment

Asset Management (inwards and outwards):

Update inventory & Stock management using Asset management tool for tracking inventory and stock management. Input, maintain, update and track up-to-date full Lifecycle data for all Assets used or operated in the End User Environment, regardless of whether the Asset is owned, leased or licensed by Supplier or Customer (including Equipment, Software, Operating Systems and Applications) and associated maintenance, including System establishment, Refresh, decommissioning, redeployment, end of life and disposal data, within the Asset Management Systems

Device wiping

Follow the disposal process, including erasing of data, for all decommissioned

MDTs using Provided Data Wipe tool.

Handheld computing devices

• Software on best effort basis (i.e., mobile phones,

smartphones)

COMPANY DESCRIPTION

Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.

Our core business includes:

1. IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
2. New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
3. Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.

For more information, please visit www.beyondsoft.com.

RESPONSIBILITIES

• Implement projects within the established practice to ensure service delivery and support, meeting availability, continuity, and capacity requirements.
• Translate business requirements into infrastructure design.
• Work with service providers to design, develop, deploy, and configure infrastructure to meet resiliency, availability, and data integrity needs.
• Ensure compliance with Authoritys Technical Architecture, SG-TRM, IM8, and Authority IT Policies.
• Manage infrastructure projects and services supporting application systems environments.
• Request the provision of new virtual machines (VMs) for new systems.
• Manage system architecture, resource planning, infrastructure performance, and the system hosting environment from server hardware to the operating system layer (excluding hypervisor and storage) to support new applications.
• Act as the main infrastructure single-point-of-contact for all new application system initiatives.
• Support/assist in application architecture design, integration, acceptance, and infrastructure performance testing.
• Support Operations Engineer on Infrastructure and Systems.
• Assist in Infrastructure Architecture review, support, and endorsement.
• Review hardening standards for the operating system and database.
• Lead the infrastructure on-boarding process, including design, setup, configuration, implementation, testing, and commissioning of infrastructure components.
• Understand the systems operations environment and contribute to its enhancement.
• Demonstrate a high level of familiarity with Microsoft Active Directory

• Bachelors degree in computer science/ Information Technology/ Engineering or equivalent
• Minimum 3 years of experience in relevant fields such as Windows, Linux RHEL and AIX OS,OS virtualization technologies, SAN storage and/or databases.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Ability to analyze and identify comprehensive solutions considering all functional
• implications while developing a workable solution.
• Results and customer oriented
• Team player with organization and people handling skills.
• Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Job Description & Requirements

Roles & Responsibilities

·To monitor and supervise sub contractors’ work progression according to shop drawings, method statements, material and samples

· To liaise and work with relevant authorities, sub-contractors or clients on shop drawings, materials and samples

·Review and align electrical design drawings to ensure compliance with design specifications and guidelines

·Knowledge in M&E and able to identify discrepancies between M&E, structural, ID, architectural and client provisions

· Manage and execute project as per the deadline

· Attend meeting with contractors to address issues and update progress

· Study and review drawings, specifications for compliance

·Allocate work and ensure jobs are correctly and properly achieved within standards and SOP.

Requirements

· Diploma / Degree in Electrical Engineering

·Preferably candidate with relevant working experience in the Construction Industry

· Sound knowledge in BIM, Revit, Autocad would be an advantage

· Good working attitude and a team player

· Proficient in Microsoft Office / Excel / Project / Power point

· Site work when necessary.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: DevOps – CI/CD – Engineer

Role: DevOps Engineer

Job Requisition Number: JR27362

Job Level: more than 10 years of relevant experience (L4)

Location: Singapore

Job Objectives

The DevOps Engineer is responsible in writing CI/CD pipelines for different types of deployments across different types of platforms. This role will be responsible and accountable to deliver all technical implementations in-line with DevOps objectives.

Key Responsibilities

You will be responsible for maintaining the DevOps Toolset with enterprise standard, supporting DevOps CI/CD platform and rolling out DevOps pipeline across business units as a centralized solution. The successful candidate will be a technically savvy, dynamic leader, excellent communicator, have demonstrable technical hand-on supporting CI/CD toolset coupled with excellent infrastructure knowledge and automation expertise.

As part of a cross-functional product development group, you should be comfortable with working as part of highly talented teams ensuring that modern technology and process are utilised as part of the role.

We’re looking for a hands engineer who will be:

l Developing and maintaining the entire DevOps pipelines.

l Coordinate with the stakeholders from requirements gathering until successful implementation DevOps pipeline on boarding.

l Work with the vendors to setup centralized DevOps solutions considering market best practice, Industry standard and ease of support.

l Work with the vendors to upgrade the DevOps tools farm and Integrating with tools.

l Lead analysis and resolution of root cause for Test Orchestration / Environment related issues

l Ability to multitask and work in a fast-paced, collaborative team environment

l Excellent written and oral communication skills; writing, publishing and conference-level presentation skills

l Stays current with industry trends and leads development of key DevOps, Runtime, and Operational innovation platforms.

Qualifications and Skills Required

Must:

l Deep technical background, with hands-on experience in supporting CI/CD pipelines (Bitbucket, Jenkins, Artifactory, Sonar, Veracode, JIRA and Confluence).

l Prior technical background on different build strategies.

l Deep technical background on Kubernetes deployment process.

l Good knowledge on maintaining/deploying secrets in Kubernetes.

l Strong working experience in setting up Jira workflow.

l Strong hands on experience on Shell or Groovy scripting.

l Deep technical background on AI - ML.

l Prior experience is customizing JIRA and Setting up confluence spaces.

l Prior hand-on experience in setting up CI/CD pipeline as a centralized solution.

l Hand on experience in setting up DevOps governance, Security standards and audit requirements.

l Prior experience in setting up DevOps pipeline in internal and external could offerings.

l Experience with continuous testing, techniques and tools (Junit, Sonar Cube, Veracode etc.)

l Technical exposure of automation accomplished with advanced Python, Chef, Ruby and PowerShell

l Extensive experience in virtualization, cloud infrastructure and related technologies 

l A strong passion for infrastructure as code and associated automation and provisioning tools

l Proven record of accomplishment of being results orientated with demonstrated ability to achieve aggressive goals.

l Excellent communication skills

Should:

l Build relationships, obtain buy-in for proposed changes

l Evidenced delivery of complex projects

l Security concepts and what makes for a secure solution

l Analyzing, documenting and validating business requirements

l Ability to advice on industry standard tools for monitoring, alerting, configuration management and performance tuning

l Able to design a strategy and then execute against it

l Knowledge of AS400, mainframe beneficial

l Comfortable working in a challenging environment

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description

As a Senior/ Infrastructure Engineer, you will assume the responsibility of conceptualising and crafting cloud and infrastructure solutions, ensuring seamless integration into diverse on-premise or SaaS environments. Leveraging comprehensive expertise across vertical and horizontal technologies, your focus will be on refining, fortifying, and providing solutions to our clients. This entails overseeing the holistic technical design, encompassing infrastructure elements, integration, connectivity, and hosting.

Roles and Responsibilities

• Managing the project lifecycle of infrastructure setup and implementation for our clients.

• Designing and implementing infrastructure solutions, incorporating multi/hybrid cloud design principles.

• Continuously researching and evaluating new solutions and technologies, integrating insights and recommendations into the development process.

• Demonstrating expertise in the products and solutions of major Cloud Service Providers.

• Specialising in best practices for the design, operations, and support of private/public/hybrid cloud infrastructure, covering Network, Storage, Compute, and Security.

• Identifying potential and emerging technologies with relevance to innovation for the company.

Qualifications and Requirements

• Diploma/Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.

• A minimum of 4 years experience in the design, implementation, and consulting of private/public/hybrid cloud infrastructure solutions.

• Hands-on experience and robust technical skills with a proven track record in IT infrastructure and/or emerging IT technologies engineering, specifically in Platform, Storage, Virtualisation, and Cloud infrastructure.

• Strong working knowledge and the ability to apply architecture concepts, frameworks, and methodologies to projects.

• Experience in business and technical analysis, architecture design, and project

• Possession of PMP and ITIL certifications is considered an added advantage.

JOB DESCRIPTION

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

ROLES AND RESPONSIBILITIES

• Responsible for Level 3 support and escalations for network and System issues;
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network to ensure optimum performance, reliability and availability;
• Work closely with internal and external teams for problem resolution;
• Perform maintenance and upgrades of systems and networks;
• Check on resource utilisation for trending and capacity planning purposes;
• Adhere to policies on change management to ensure success of such projects;
• Implement security measures and ensure that policies are followed to reach the required level of security;
• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Technical Manager

JOB REQUIREMENTS

• 4 to 6 years of work experience
• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higer
• CCNA certification would be an advantage
• At least 4 years of hands-on experience in network device configuration and troubleshooting, as well as system and OS support.
• Proven work experience as a Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Title: Technical Support (ID4534)

Location: Pandan Cres

Working Hours: Mon to Fri 8.00am-5.00pm

Salary: $3000-$4000

Job Descriptions:

• Provide after-sales technical support to all local and regional customers.

- Manage coverage of on-site, telephone, email, and other remote technical support to customers in a timely and effective manner for all products

- Provide technical advice and recommendations to customers to resolve issues

- Escalate and update internal team on the product issues and follow up closely of the progress/solutions with customers

• Liaise with HQ and subsidiaries companies for any product or technical issues.

• Provide necessary hands-on training to internal team (e.g., technicians) to handle fully test of product or system to ensure it functions properly and meets the specification.

• Support QA team in system testing which include Factory Acceptance Testing, Interface Factory Acceptance Testing as well as Site Testing

Job Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in Electrical Engineering or equivalent.

• At least 1 - 2 years of quality engineering experience working in manufacturing environment.

• Experience in auditing to the requirement of ISO quality system standards will be an added advantage.

• Demonstrate responsiveness and promptness in meeting company’s needs.

• Act with a high level of integrity.

• Act resourcefully to ensure that work is completed within specified time and quality.

• Willing to travel.

Summary:

Successful candidate will carry out service, maintenance works & projects for security systems at clients’ premises, including but not limited to Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems

and CCTV systems.

Key Roles and Responsibilities:

• To troubleshoot and maintain/service security systems at clients’ premises
• Attend to fault calls during office hours and standby duties after office hours in rotating duty roster
• Liaise closely with client representatives on all service/maintenance related issues.
• Manage day-to-day client interactions and expectations for optimal results..
• Familiarize yourself and deliver customer satisfaction base on each client’s business, organization and objectives.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.
• Perform any other technical tasks as and when required

Requirements:

• Min Higher Nitec & Nitec in Mechatronics/Electrical/Electronic Engineering or relevant with at least 2 years working experience.
• Knowledge and hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must.
• Knowledge in IT/Network/Server is an added advantage.
• Good interpersonal and problem solving skills.
• Independent, self-motivated individual whom is able to work under minimum supervision.
• Required to perform standby duties
• Driving License – Preferably if candidate possessesits own vehicle

• Coordinate & supervise architectural work.
• Prepare shop drawing, materials samples etc for approval.
• Liaise with client, consultants & subcontractor.
• Assist project manager in planning, supervision, solving site problems, safety and attend site meeting & inspections.
• Possess BCA specialist diploma in construction or degree architectural works.
• 2-3 years’ experience in local construction industry.
• Fresh graduates may apply.

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

Responsibilities

Responsible for Electrical Engineering services for the projects from concept stage, design development, contract documentation, authority submissions, site administration to project completion

Conduct technical discussion on common design problems

Assist in maintaining high quality standards of design and construction

Responsible to participate and support the Company’s SHEQ within their scope of duties

Requirements

Recognised Degree in Electrical Engineering

Minimum 3 years of relevant experience in industry

Job Description

• Undertake detailed design in one or more of the following field of expertise: Civil (drainage, sewage), Bridge/Tunnel, Underground Excavation and Tunnelling works
• Execution of projects and liaison with the Client, Client’s Consultants, Contractor, and authorities to provide technical support for design
• Checker to obtain approval of design and drawings
• Analysis on structural components using various engineering software

Requirements

• Degree in Civil and Structural Engineering or its equivalent
• Prefer degree recognized by the Professional Engineers Board of Singapore for Associate level
• Minimum 5 years relevant experience
• Good exposure in the analysis and design of geotechnical works, concrete structures, steel structures, civil works, or soil-structure interactions
• Good knowledge of the various engineering design software and analytical tools
• Applicant who has lesser experience will consider for Engineer role

Job Description:

• Responsible for planning, managing and ensuring smooth implementation and monitoring of projects assigned from inception to completion within the specified time frame and of the desired quality.
• Liaise with authorities, consultants and subcontractors.
• Implement architectural and structural works.
• Good communication skills to enhance good team working spirit.

Requirements:

• Experience in management of projects will be advantageous.
• Recognized degree in Civil/Structural Engineering by P.E. Board / BCA.
• Initiative, self-motivated, possess a strong drive with high responsibility and result oriented.
• Preferably more than 5 years working experience in Civil & Structural works.
• Experience in engineering software and AutoCad would be an advantage.

Roles and Responsibilities:

• To perform all roles and responsibilities required of site supervisors under the Building Control Act
• To supervise the timely execution of the works and maintain quality control and ensure that the works are carried out in accordance with the contract specifications, drawings, allocated timeframe, all other contract documents and site instructions
• To check all drawings and specifications to ensure that works are carried out in accordance with the approved plans for discrepancies and report to the Superintending Officer / Consultant / Qualified Person as stated below:
• Check shop drawings submitted by contractor.
• Check as-built drawings and Operation & Maintenance Manual submitted by contractor.
• To check on quality of materials and samples delivered to site and report to Superintending Officer / Consultant / Qualified Person on any materials that are not conforming to the specifications.
• To check mock-ups done on site, where necessary.
• To ensure that the required construction tests in connection with the construction works are carried out where necessary

Job Requirements

• Possess Diploma in Civil Engineering
• Registered Resident Technical Officer with IES / ACES
• Minimum 3 years experience as RTO in supervision of works similar in nature to major construction works in buildings, civil

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Participate in implementing the VaaS framework.
• Study and migrate existing vulnerability patching techniques to the VaaS setting designed in this project.
• Design and implement software runtime repairing techniques under the VaaS settting.

• Minimum Bachelors/Masters degree in Computer Science, Information Technology, Information Systems or closely related disciplines.
• Proficiency in C/C++ is required.
• Familiar with computer architecture. Understanding of hardware virtualization is a plus.
• Demonstrated experience and know-how on Linux kernel.
• Excellent working knowledge of binary execution.
• Good analytical, technical and problem solving skills.
• Applicants with research publications in system and software security areas will be advantageous.
• Self-motivated individual who can work independently and also collaboratively with team members.

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