We are seeking a Technical Solutions Specialist (Marine Communications) to join our team and provide exceptional technical support and customer solutions in our Maritime telecommunication solutions provided to the commercial marine and offshore vessels. In this hybrid role, you will combine your technical expertise with your customer-centric approach to ensure a seamless experience for our marine customers. As a Technical Solutions Specialist, your responsibilities will include:

• Working with customers to understand their networking requirements and propose network design and equipment to meet the requirements.
• Engaging with customers to understand their technical issues, inquiries, and requirements.
• Troubleshooting and resolving complex technical problems by utilizing your in-depth marine telecommunications knowledge and analytical skills.
• Providing step-by-step guidance and clear instructions to customers on how to resolve technical issues independently or with remote assistance.
• Collaborating with members of cross-functional teams, including service engineers, product managers, and customer service executives, to escalate and resolve issues that require deeper technical expertise.
• Documenting customer interactions, including the details of technical issues, troubleshooting steps taken, and resolutions provided, in a clear and concise manner.
• Building and maintaining strong relationships with customers, ensuring their satisfaction, and proactively identifying opportunities for improvement.
• Managing customer expectations, setting realistic timelines for issue resolution, and following up to ensure successful outcomes.
• Involving in the planning and assigning standby shift duties for network support team, as well as performing shift duties as required.
• Any other ad hoc tasks required for business needs.

Qualifications:

• Diploma in Information Systems, any relevant field or equivalent practical experience.
• Proven experience in a technical support role, preferably in a customer-facing capacity.
• Strong technical aptitude and ability to quickly learn and understand on systems in the Marine IT networks (LAN setup, switches and routers settings, firewall settings etc)
• Excellent problem-solving skills, with the ability to analyze and resolve technical issues efficiently.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers in a clear and concise manner.
• Customer-focused mindset and a passion for delivering exceptional customer experiences.
• Ability to work independently, prioritize tasks effectively, and handle multiple customer inquiries simultaneously.
• Experience with CRM systems, ticketing systems, and remote support tools is preferred.

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• Coordinate the contractor, AC, QP(D), and relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structures, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review the Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for the presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

Life at Grab

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team

The Grab Support tech team is a passionate team responsible for the user support experience at scale. We make an impact by empowering our internal users to serve consumers and partners across the region. Our team is made up of cross-functional team members across product, engineering, design, data science, analytics, and business.

Get to know the Role

We are looking for experienced individuals who are user-centric and data-driven, able to think holistically and creatively, communicate well, and are great team players. We like creative hustlers, people who can think outside the box, influence, and get stuff done even if it seems impossible. We work fast, push the boundaries, and try new things. Sometimes they don’t work, so we embrace learning from failures and a culture of lifelong learning.

The Day-to-Day Activities

• Independently designing products with excellent quality across problem space teams and on strategic initiatives that focuses on user experience of grab support and agent platforms.
• Go to the ground with users and agents to directly understand the pain points and opportunities to inform the product strategy and iteration decision.
• Work with the product, engineering and data team to provide the best support experience that is beneficial for the whole ecosystem.
• Work with other project stakeholders to deliver the information architecture, user journey map & wireframe flow.
• Work with other designers, content writers, UX researchers to convert the wireframes into high-fidelity user interfaces.
• Plan and contribute to design validation, such as through usability testing and experiments, with a strong ability to define the right MVP scope.
• Conduct desk check of user interface during engineering development phase to ensure high quality implementation.
• Conduct & facilitate requirements, design, implementation reviews and critiques of other people’s work to create achievable, measurable & impactful goals.
• Research and analyze industry UX/UI trends and competitor experiences & strategies in Support Platform, including the latest technology in AI and Chatbot.
• Regular review of usage quantitative data from analytics to be triangulated with the qualitative insights that will drive the right decision.

The Nice-to-Haves

• Online portfolio with a range of interactive samples in Help Center, User Experience of Support or Agent Platforms.
• Minimum of 5 years of direct experience in product design, mainly in the domain customer support or agent platform.
• Excellent understanding of UX design for the web, mobile, or touch devices, including some internal tools.
• Good eye for visual design & hands-on experience in user interface design.
• Experience with current and relevant design tools like Figma & ProtoPie.
• Ability to prototype and demonstrate design concepts to extended stakeholders.
• Ability to plan and lead design workshops independently with multiple parties by utilizing best practices methodology in problem solving.
• Ability to test (such as concepts or usability testing) and iterate the design with strong on to the ground insights fromusers.

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all works including all civil and architectural works, plumbing, sanitary, drainage, irrigation and sewer system, commuters facilities, road works, trial trenches and utilities diversion etc.
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems systems and gantry crane and submit evaluation report endorsed by a PE
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works associated to micro-tunneling and mining, Flyover works, sewer diversion (including shaft construction and pipe-jacking operations.

Requirements:

• Diploma or Degree in Civil and Structural Engineering
• At least 4 years’ of experience, of which 3 years experience in either geotechnical works or airport construction.
• Possess a valid RTO cert by IES Singapore

Position Type: Contract Deputed to Client | Work Location: Central - 6 Shenton Way, OUE Downtown 1

Required skills:

• Experience working as Tier 1 level application support function.
• Minimum 5 years of experience in supporting applications using: J2EE, JSON, REST API, XML, Spring, Ruby, Oracle, Postgres databases, SQL, Apache and Tomcat web servers, Bash and Shell script Linux scripting, Kubernetes and AWS cloud setup, OpenSSL.

Description

• Serve as a first line of technical support.
• Provide standby emergency response & support for system down/critical incidents.
• Perform product configuration based on customer requirements including attending to customer service & change requests.
• Change or fine-tune system related parameters.
• Perform problem analysis and implement corrective and preventive measures to prevent recurrence.
• Provide technical solutions & best practices.
• Interact with internal departments (development, cloud, etc.) and customer.
• Provide online and/or on-site assistance and training to customers.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

Responsibilities:

This role is responsible for providing business support assistance, corporate strategy(executional) support, and coordinating marketing communications for the CEO office. The role reports to CEO and involves handling various tasks and responsibilities in both offices to ensure the smooth functioning of daily operations and the overall efficiency of the business and the responsibilities associated with the role :

Corporate Strategy Support:

• Preparation/compilation of management reports, statistics, presentations, meeting agendas, as well as prepare presentation materials for strategic meetings
• Support on corporate strategy project management and tasks
• Understanding budgeting and expense management – financial acumen will be advantageous
• Act as the prime interface to the CEO and working teams, specifically the senior leadership
• Support marketing communications with the Marketing team in terms of project administration and
• Organise CEO office events and team-building sessions
• Other ad-hoc duties as assigned by the CEO

Business Support:

• Provide full secretarial and executive administrative support for the CEO and CSO (Chief Strategy Officer)
• Detailed minute-taking during meetings and presentations during management meetings and when needed by CEO and/or CSO
• Coordinate the corporate communication and prepare corporate presentations needed for internal purposes or external correspondence
• Liaise with Legal Counsel and Regulatory Compliance on managing matters of the business
• Manage scheduling, prioritization and preparation for all engagements and coordinate/plan travel schedules involving the CEO and CSO, and Senior Management Team(where needed)

Pre-requisites:

• Education: Degree/ Diploma, Business or the Sciences
• Experience needed: 3 to 5 years of working experience, preferably with the management level
• Experience in managing multiple business related projects
• Professionalism: Maintaining a high level of professionalism in all interactions, including dress, demeanor, and good communication skills, both written and verbal, is crucial in representing the executive and the organization.
• Resourcefulness: ability to find creative solutions to challenges or locate information quickly. Resourcefulness is a valuable trait
• Multitasking capabilities and Flexible: Handling multiple tasks simultaneously and the ability to juggle various responsibilities in a highly organised without becoming overwhelmed is essential. Being flexible and adaptable is key to meeting the shifting demands and a fast-paced environment
• Proficient in MS Office applications (Outlook, Words, Powerpoint, Excel etc) especially Excel and Powerpoint

We are working with a leading firm to search for a Regional IT Support Lead.

Responsibilities:

• Provide technical support for ASEAN offices
• Responsible for IT operations and projects with End User IT Services for ASEAN offices.
• Working with senior stakeholders to deploy projects and manage capacity.
• Review and maintain knowledge on all purchased and existing supported desktop software, hardware, and systems.

Requirements:

To qualify, individuals must possess:

• Bachelor’s in IT-related discipline
• At least 3 -5 years of relevant experience
• MUST HAVE:
  1. Experienced in level 2 support
  2. Experienced in Microsoft Entra and Office 365
  3. Strong Knowledge on Microsoft 365, Active Directory Sites and Services, DNS, DHCP, and DFS.

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion.

EA License no.: 16S8066 I Reg no.: R1980894

Only successful candidates will be notified.

Job Scope

• Take charge of all-encompassing HR responsibilities, including followings:
  • Talent management (acquisition, development, retention)
  • Performance management
  • Compensation and welfare management
  • Organization development (Diversity and Equity and Inclusion initiative)
  • HR policy development and Implementation
  • HR information System
  • HR budgeting and payroll, statutory/regulatory reporting, and employee workpass matters.
• Provide day-to-day support for HR operations.
• Evaluate, enhance, and formulate HR policies to align with the evolving needs of the business.
• Collaborat with management and operate independently to execute impactful HR/people initiatives, fostering employee engagement to enhance team retention and facilitate growth.
• Manage the documentation process for contracts, agreements, HR-related employee letters, work permits, etc.
• Oversee payroll and administer Compensation and Benefits for employees.
• Stay updated on employment legislation and implement relevant HR best practices.
• To collaborate with Headquarter on HR and Admin Matters
• Managing miscellaneous tasks related to general affairs.

Job requirement

• Preferred with Bachelor's degree in human resources, business administration, or a related field.
• More than 5 years experience in HR or Business Admin
• Comprehensive knowledge of HR legislation, policies, and procedures.
• Strong understanding of HR evaluation metrics and methodologies.
• Proficient computer skills with experience in Payroll and HR management software.
• Sound knowledge of recruitment practices and techniques.
• Outstanding written and verbal communication skills.
• Exceptional analytical and problem-solving abilities.
• Proficient in MS Office, SharePoint, PowerPoint, and Excel.

• Working Days: 6 Days [ Offday on Monday ]
• Working Hours: Tuesday - Friday 9.30am-5pm; Weekends, public holidays and school holidays [ 9.30am-6pm ]
• Location: Snow City [ Jurong East ]
• Salary: $1,800-$2,200

Job Scope:

• Photographers take pictures using digital or film cameras and equipment. Photographers may develop negatives or use computer software in order to produce finished images and prints.
• Greeting customers and assisting them in making purchases
• Identifying customers’ needs and matching these with available products or services.
• Maintaining the store’s neatness and arranging displays.
• Ensuring that the store is well-stocked.
• Receiving and organising new deliveries.

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all civil, structural and geotechnical building works, both permanent and temporary
• To ensure that contractor had obtained all necessary permits and clearance to work
• To conduct site inspection and ensure that contractor(s) implement corrective actions and timely preventive/mitigation measures to protect surrounding structures
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems etc
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works

Criteria:

- Min 3 years of experience in Cut & Cover tunnelling or supervision of installation of monitoring instruments, collation of monitoring data and use of software for presentation of monitoring data for analysis and interpretation.

- Diploma in Civil and Structural Engineering

- Possess a valid RTO cert by JAC of IES/ACES as QSS Singapore

- Possess a valid RTO (Tunnel) cert by JAC of IES/ACES as QSS Singapore

The Application Support Engineer is responsible to maintain high levels of service and ensuring all IT operations activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance.

He/She posseses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analyzing important reports covering service performance metrics and operations activities.

"

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Troubleshoot and resolve service health issues and gathering relevant parties to resolve impediments impacting service performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist in high severity incident communications such incident broadcast communication to all stakeholders and provide regular updates to management until incident closure

• Manage the incident and problem management process to ensure all preventive measures and problem resolution are recorded in the Known Error Database (KEDB)

• Implement Response and Recovery Plans and activities relating improvements to service recovery

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 3-5 yrs of Technical / Application Support experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

Job Duties:

• Providing technical support and assistance to end-users, resolving software, and project-related issues promptly and effectively
• Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
• Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
• Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
• Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge

Skills & Qualification:

• Minimum Higher Nitec / Nitec qualification level
• Experience with .NET/Java/ Sharepoint Administration
• You possess strong attention to detail and problem-solving skills
• You have good interpersonal and communication skills
• Candidates with no experience are welcome

Note: Proceeding to apply for this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Business Support

We are looking for a Business Support who is capable and enthusiastic about a role that requires proactive communication skills, good office management capabilities, and an appetite for teamwork, working with managers in supporting the business.

As the Business Support, you are responsible for the daily commercial and administrative duties of the business and supporting the team with requirements. Reporting to the Managing Director / Business Manager, you will also be assisting in the administrative, operations and business teams, handling confidential and time-sensitive materials. This role will provide a great stepping stone in your career, you will gain valuable knowledge and skills as you build towards a Business Management role.

About us

We are a small entity but part of a listed organisation in Japan. We work with clients throughout the Asia Pacific on feed ingredients and agri-commodities. The company has committed to a growth plan of expanding its product portfolio in the next 3 to 5 years and to support our growth strategy, we have created this new role to join us on a full-time basis. At the heart of everything we do are our Values “Go Explore, Keep Learning, Build Trust, Work Together” and we are looking for a Business Support who believes that these values make us stronger and embrace them as their own.

Business:
- Research to provides advice on Import & Export custom requirements for the company
- Provide sequencing results Data delivery from server to Hard disk or via Cloud for local & overseas customers.
- Facilitate processing of documents related to business permit
- Provide insightful, accurate and comprehensive analysis
- Work closely with business units to assess feasibility of report requirements

Admin:
- Overseeing general operations needed for a smooth- running office.
- Coordinate the repair and maintenance of Office equipment

Finance:
- Data entry in system relevant to various area for instance of fixed assets, sales, purchases, payment, and cost/expenses
- Assist in Accounts Receivable duties such as maintaining and following up for the Outstanding Payment list, Invoice creation and liaising with the Sales Team to obtain Invoice payment from customers.

Operation:
- Provide support to ensure shipment compliance
- Support commercial activities and despatch coordination (Between customers and service provider)
- Handle samples or inventory receiving, sorting, packing, log keeping, ensure quantity and storage location are kept in high accuracy.

Work closely with each internal departments to ensure productivity and effective support.
Any other task as assigned.

We value our employees and in return for this new role we offer:

• Career Advancement within Group of Companies
• Performance Bonus
• Competitive Salary with Medical Benefits
• Continuous training, support and focus on your personal and professional development
• A truly diverse working environment where differences are embraced, and a family-friendly culture is promoted

Who will be the right candidate?

We are looking for somebody with the right attitude and has the ability to always be one step ahead of what is required, and have the confidence to take ownership. The successful candidate can start immediately.

Skill & Competency

• Independent, initiative, eagerness to help and learn
• Meticulous, organized, systematic and detail-oriented
• Passion for problem-solving and increasing efficiency in a startup environment
• Handling experience for day-to-day work
• Working experience with Service Provider, System Integrator, or IT Company setup
• Microsoft suite knowledge, or other computerized accounting software
• Active participation in strategic planning process, developing administrative processes

Requirement:

• Any Tertiary Education with minimium of 3 years' working experience
• Willing to be flexible and deal with a fast-changing dynamic work environment
• Training and Guidance will be provided for candidates that have good attitude to pick up this role.

Maltem Asia is currently seeking a Desktop Support Engineer (Trading Floor) for an Energy Client based in Singapore.

Responsibilities :

• Provide 1st & 2nd line support by telephone, mail or in person.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all the Client's communication means such as :

Phone, Mail, IT Corner, Yammer etc.

• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Coordinate technical assistance to resolve operational issues provided by internal and
• external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Prepare accurate and timely support documentation where required
• Work with Infra Operations lead on modernization projects
• Work with European Helpdesk teams to collaborate on issues
• Weekend work with desk moves and maintenance work
• Writing of scripts for creating automatic task schedulers and creating automation tools with Python or PowerShell

Mandatory Requirements :

• 3 years relevant working experience.
• Bachelors Degree in IT and relevant Certifications (ITIL, MS Certifications).
• Trading Floor experience working with Traders.
• KVM Switching for all Microsoft PCs.
• Windows 10 migration to Windows 11 Environment
• STRONG in Excel Pricing Sheets
• Market Data Apps (Bloomberg, ICE, Reuters)
• Collaborative tools -Teams / Office 365 / Active Directory / SCCM / ServiceNow
• Troubleshooting Laptop, Desktop, etc.
• Comfortable to perform Out-Of-Office standby support.
• Interactive behavior : Active Listening and communication skills, team player
• Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
• Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability

Good to have :

• Experience in Servers and Network appliances
• CLI & Desktop Patching Server
• Troubleshooting Network Issues
• Programming : Python / PowerShell

Responsibilities

• Able to support our IT client in existing project
• Develop hardware circuits in accordance with design specifications and verify their performance.
• Workbench integration and test interface support.
• Support in hardware testing and troubleshooting.
• Delivery of all required documents (Hardware Design document, Test Procedure results, etc).
• Support in Firmware testing
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Diploma / Degree in engineering / IT or relevant fields
• At least 1 year experience in hardware design and software testing
• Good in MS Office

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Roles and Responsibilities:

The Technical Support Engineering II is responsible for supporting Field Service Engineers and Customers through the different communication channels adopted.

Strive to resolve difficult problems relating to product deficiencies or user errors within the shortest time.

This role is tasked with maintaining product knowledge within the Tech Support group to manage escalated technical support requests.

The person in this position may also conduct training on products.

• General expert on several Alcon products.
• Generate Knowledge Articles based on the review of trends on service requests.
• Monitor and respond to GTS Now (service hotline and email/ticket support) service requests for the products he/she is trained on.
• Participate in training classes as assisting trainer or trainer in development
• Support in planning, coordinating and defining the content of product-specific training in coordination with all training locations.
• Collaborate with the Training Team when creating or reviewing training content
• Requires occasional travel, 20%

Education:

• Bachelor’s Degree or equivalent years of directly related experience

Experience (Years):

• Minimum 3 Years of Relevant Experience in Ophthalmology / Medical Device Industry in Technical Services roles.
• Experience in installing, maintaining, and repairing medical device equipment.
• Excellent problem-solving skills and ability to analyze complex technical issues.
• Strong communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Detail-oriented with a commitment to delivering high-quality results.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Experience:

• Bachelor's degree in engineering or a related field. A focus on biomedical engineering or medical device technology is preferred.
• Experience troubleshooting and resolving complex issues on medical devices.
• Experience in technical service training to Field Service Engineers.
• Electrical/Electronic, Mechanical, and Optical Systems level training.
• Experience with networked products and installing medical devices in networked environments.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

The Role

This position will be based in the IT Department and provide SAP system support and end-user training, including data migration and assign helpdesk tickets within Level 1 SLA time. This role requires Vietnamese language to engage with the regional team.

Job Responsibilities

• Provide ticket support to end-users globally for S4 Hana
• Provide change request and BAU support across 13 markets
• Provide Company code creation, testing, bank account creation and Trading partner creation
• Participate in projects like Multibank Connectivity , Entity management , Poland/NL DRC, SAP implementation, Tax platform and Statutory invoice projects for Malaysia , Japan , China , India.
• Willing to play an active role in new projects - change management of approval process to digital platform.

Job Requirements

• Bachelor’s Degree, in Computer Science/IT related to degree.
• Minimum 5–6-year Techno-functional experiences which include 2-3 year of SAP ABAP experience with SAP FIORI
• Have good knowledge in ABAP Object Oriented Programming (OOP)
• Good experience in FIORI/SAPUI5 on S/4 HANA
• SAP Certification is advantages.
• Good experience in SAP ABAP ODATA Service on S/4 HANA
• S4 FICO experience able to do company code creation end to end setup, unit testing.
• Experience on UI path will be added advantage
• Vietnamese language is required to communicate with the regional teams.

Objective: this professional translates market needs into strategic technical actions in the company, therefore achieving short- and long-term goals in the organization, with the main focus on Enlarging the Niobium Market.

Reference Professionals: Professional who is able to Understand Needs of a Specific Region or a Specific Technical Field, either developing technical projects of high complexity or providing technical support to customers, fully capable of understanding and promoting the solution of a given challenge.

Team Work: Although in the technical Market development department, this professional acts in coordination with the segment leaders, with the subsidiary managers and the technical experts of correlated fields

DETAILS

Activities: this professional is responsible to work in the team to implement the activities of Market expansion and growth within existing or new customers, guaranteeing that those actions are implemented in the correct deadline, scope / quality and cost, understanding obstacles and suggesting opportunities to overcome them. Reporting of activities in project or knowledge systems are also key part of all activities performed.

Knowledge: Deep understanding on the customers and main players in the specific region (regional professionals) or technological segment (global professionals), in order to understand the business logic and what are the main triggers that have to be addressed to implement or expand the Niobium solution.

Technical Communication: participate in meetings, conferences or technical presentations to customers or other players in the value chain, fulfilling widespread needs of information on niobium.

Job Description

Technical Accounting Oversight:

• Provide expert guidance on complex technical accounting issues and ensure compliance with US GAAP and IFRS.
• Stay abreast of evolving accounting standards, assess their impact on the company, and implement necessary changes.
• Collaborate with cross-functional teams to address accounting-related matters arising from business transactions.

Team Leadership:

• Lead and mentor a team of technical accounting professionals, fostering a culture of continuous learning and development.
• Provide strategic direction and oversight to ensure the team's effectiveness in handling technical accounting challenges.

Financial Reporting:

• Oversee the preparation and review of financial statements in accordance with US GAAP and IFRS.
• Collaborate with the Finance team to enhance the accuracy and completeness of financial disclosures.

Policy Development:

• Develop and implement accounting policies and procedures that align with US GAAP and IFRS requirements.
• Ensure consistent application of accounting policies across the organization.

Audit Support:

• Act as a key liaison with external auditors for technical accounting queries.
• Assist in responses for any regulatory queries such as those from SEC.

Cross-Functional Collaboration:

• Collaborate with other departments, including Finance, Legal, and Operations, to address accounting implications of business initiatives.
• Provide technical accounting expertise to support decision-making processes.

Training and Development:

• Conduct training sessions for finance and other relevant teams to enhance understanding of technical accounting principles.
• Stay informed about emerging accounting issues and communicate their potential impact to the organization.

Job Requirements

• Bachelor's degree in Accounting, Finance, or related field; CPA designation preferred.
• Minimum 10 years of significant experience in technical accounting roles, with a strong focus on US GAAP and IFRS.
• Prior experience in a leadership or team management is essential.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to thrive in a dynamic and fast-paced environment.
• Detail-oriented with a commitment to accuracy and integrity.

15+ Years of Technology Experience

Have good functional knowledge on Banking/financial services with minimum 7 years of Banking industry

Have good knowledge in Industry leading vendor products like Moodys Analytics, Fermat, etc.

Hands on Experience on SAP TP, Datasphere, HANA Cloud, SAP Analytic Cloud, IAG/IAS/IPS, DAC, DP Agent, Cloud Connector

Hands on integration experience on S4/FPSL systems with SAP BTP

Hands on DevSecOps implementation experience

Should have experience in Architecting MI & Analytics applications and present in various forums like

ARF/FTC/SACA/CVF/CCH/SIA/CISO/CAS etc.

Certification on Azure/AWS cloud is a plus.

Certification on BI Tools.

Excellent Stakeholder management skills.

Posses' good knowledge on Security by Design.

Good overview of financial performance calculation, risk adjusted performance metrics, etc including assets, contingency, volumes specific metrics in such calculations and metric.

Have extensive knowledge on Cloud ecosystems like IAAS, PAAS, SAAS in AWS/Azure.

Have Exposure to various cloud service providers like AWS, Azure

Have hands on experience on BI Tools like Tableau, OBIEE, Power BI.

Have hands on experience on any one RDBMS (MSSQL, DB2, Oracle, etc)

Have hands on experience in Hadoop, Hive or HaaS.

Have hands on experience in design & implementation of HA environments in Cloud/On-prem.

Have hands on experience in Data movement technologies like Solace

Have hands on experience in Batch Schedulers like Control-M, Autosys

Have hands on experience in Devops tools like JIRA, Bitbucket, Jenkins Have prior experience in design and implementation of Standalone Bl platforms.

Should previously have on the ground experience in running a large scale software development, support and Infra teams with handling parallel projects

Should have experienced in key dimensions of software development (Architecture, Solution, Development, Testing, Infra solutioning, IT Costing and Financials)

• Must also be familiar with a variety of programming languages, Data Warehousing, Data Modelling, ETL Principles, Bl Principles, Analytics , Data Principles, Scripting and Automation.

Must have excellent interpersonal, written, verbal communication skills.

Should have done troubleshooting and be able to assess quickly the complex situations

To keep up to date with the latest developments in the technology industry Experience in developing and supporting high BC applications

Experience in remotely working in occasional unusual hours due to the different time zone

Should have experience in collaborating with teams across geography

Diligent handling of Ambiguity and Effective Decision Making

• Liaise day-to-day fuel farm operations as per Standard Operating Procedures (SOPs).
• Enforce quality, environmental, occupational, health, security, and safety standards adherence.
• Organizes technicians to execute necessary operations in accordance with established plans.

Requirements:

• NITEC and above
• At least 5 years of experience in Aviation industry.
• Possess valid class 4/5 and forklift license
• Proficient in utilizing applications with a strong awareness of cybersecurity.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Overall responsible for technical operations of the assigned oil tankers.
• Ensure that the vessels achieve the necessary technical standards and performance.
• Manage the vessels certificates and documents to ensure they are systematically updated and stored.
• Prepare and manage vessels’ technical budget and monitor dry-dockings and other required repairs and maintenance jobs.

Requirements:

• Chief Engineer or Second Engineer (COC Class 1/Class 2)
• At least 2 years of experience as Technical Superintendent for Oil tankers.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Primary Function : To provide general sales support services in meeting all deadlines and undertaking all administrative work of the department with professionalism.

Main duties and responsibilities:

1. To handle inquiries and ensure quotations are furnished to customers on time.
2. Processing of orders within the dateline and consolidate customer’s requirements ensuring on time delivery.
3. Liaise with customers for delivery timings and locations.
4. Filing of invoices and other related documents.
5. Undertake any other duties in relation to the job scope as assigned by your superior from time to time.

Requirements:

• Minimum: GCE O Level
• Basic Microsoft application especially Excel & Word
• Able to converse effectively both in English & Mandarin.
• Friendly & courteous disposition with a team player spirit.
• Ability and patience to handle high pressure environment.
• Knowledge of Singapore Customs permits will be an advantage but not a necessity as training will be provided.
• Once or twice a month weekend shift (Sat & Sun) from 9am to 1pm and also on public holidays when applicable (also on rotation).
• Preferably with a declarant license.

Job Description & Requirements

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 3000 employees spread across 26 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

The team in Singapore is currently looking for a Senior Ecommerce Operations Manager to support APAC Markets on the online platform as well as providing technical input on regional and local ecommerce projects for the Group.

You will be the go to person in the region for any support request that comes from an APAC country and you will be answering these requests in a timely and efficient manner. Indeed, this role is key to ensure the stability of the ecommerce platform and support the ambitious growth of our client's online sales platforms.

Moreover, You will also be part of the Global Digital Technical team where you will need to collaborate with Global on knowledge sharing/ Issue resolutions/ Escalation. You have to foster collaboration with various ecommerce team members across countries with different expertise. Collaboration work and Team player are really the keys here to be succeed in this position.

Role and Area of Responsibilities :

1. Support APAC Markets on eCommerce Platform Issue/Operation:

a. Provide first level support to APAC markets for the ecommerce system. Coordinate and collaborate with internal and external resources via ticketing system. Provide outstanding, rapid-response email and phone based technical support.

b. Assist the market on issues, and take the lead if certain critical action is required on the websites configurations across APAC or globally for some cases.

c. Escalate unresolved issues if required, while maintaining ownership of issues through resolution.

d. Provide frequent follow ups and status updates to the issue requestor to make sure communication stays fluid.

e. Maintenance and Management of internal support tools, systems, and related roadmaps.

f. Training of our platforms to markets to ensure market is up to speed regarding the latest features that come from global/regional.

g. Be close to markets and business teams by providing frequent communication updates to each markets, to ensure there is no gap in the major issues/technical challenges faced.

h. Perform site audits in a dedicated time to ensure synergy across APAC websites.

2. Contribute to APAC Digital Projects:

a. Working closely with the Digital Project Manager for project reporting, technical feasibility and documentation on the various topics, which might not just be on the website/ecommerce.

b. Lead particular project/topic end to end, from Scoping, Go Live to Support. Provide updates and coordination to management team, external consultant and business team.

c. Monitor, maintain and improve site performance for customers visiting the ecommerce sites across the globe.

d. Assist in testing updates to existing web applications and perform user acceptance testing for new integrations.

e. Lead and assist in the activation of any of the new evolutions features to countries from technical perspective.

f. Define and create use cases and value proposition through market research and create metrics for data-driven and value-driven business decisions.

3. Be the Go-to-person for eComm – CRM cross channels Projects in the region:

a. Gain a full domain knowledge on our ecommerce and CRM cross projects.

b. Be the subject matter expert in terms of system interfaces, data flow between the systems, ensuring there is some synergy on information collection.

c. Contribute on cross projects between CRM-ECOMM; ensuring the requirements are aligned with the regional/global strategy on the system flow as well as involved in test and go live activities.

d. Work closely with Regional & Global CRM team, to represent ecommerce team on the technical flows across systems.

Requirements:

• Business Degree, with focus on IT/Computer Science/Software engineer/eCommerce
• 4-6 years of experience in ecommerce projects lifecycle as well as operational support in Ecommerce/Content Management System.
• Experience with Project Management lifecycle especially in ecommerce project. Experience in web sites launches thru full project life cycle, working with the business to identify requirements, design, develop, QA and launch end product.
• Experience with writing business requirement document as well as comfortable with Technical document reviews.
• Understanding of the ecommerce solution architecture in general including data exchanges between systems, for example: System flow between Ecommerce engines, OMS, payment gateway.
• Demonstrate strong technical acumen for troubleshooting and problem solving.
• Ability to work self-sufficiently and drive brand success
• Experience working and coordinating directly with the Ecommerce business

Technical skills:

• Demandware/Salesforce Commerce Cloud (preferred) or any other eCommerce platform.
• PMO and Operation/Support experience is a plus.
• Previously used project/task management software system, Agile methodology tools (Confluence/JIRA/Wiki) is a plus.
• Knowledge of HTML, CSS, JavaScript.
• Knowledge of Systems integration – WebService {REST, SOAP), Batch, EDI, sFTP is a plus
• Analytics - Google Analytics, Tag Management Systems.
• Exposure to eCommerce/CRM integration and affiliate marketing tools like Linkshare, product recommendation tools, online videos.
• Social integration technologies around Facebook connect and social sharing.
• Exposure to mobile, Omni –channel technology tools and principles around responsive design, hybrid applications, mobile applications.
• Cross-Browser testing / functionality
• Microsoft Office applications -- Office Suite (Project, PowerPoint, Excel, Word), Visio and Project

Languages:

Fluent in English (Chinese, Japanese or French = a plus )

We are looking to speak to Technical Product Managers! You will be responsible for the end-to-end product lifecycle, from ideation to execution.

Responsibilities

• Develop compelling narratives, create executive presentations and conduct in-depth market research to define the product’s value proposition and market positioning
• Needs Assessment: Establish a structured framework for conducting needs assessments, identifying pain points and collecting feedback from clients and stakeholders.
• Business Use Cases: Define and document business use cases, ensuring alignment with client needs and product capabilities.
• Product Strategy & Roadmap: Collaborate with cross-functional teams to define the product strategy and create a comprehensive, well-prioritised product roadmap.
• Vendor Evaluation: Evaluate vendor proposals, ensuring a deep understanding of technical details and how they align with business objectives. Provide a clear framework in the evaluation, scoring and selection process through compelling business writing.
• Technical Requirements: Generate comprehensive technical requirements to guide the development of the platform’s design and implementation. Facilitate technical discussions and provide essential guidance to bridge business needs with technical solutions.
• Product Development: Translate business requirements into technical specifications and communicate effectively with technical teams.
• Commercial Model Development: Define the commercial model for the platform, considering pricing, monetization and revenue strategies.
• Cross-Functional Program Management: Lead and coordinate a program that involves various stakeholders, from securing budget to defining RACI and resource required.
• Leadership Engagement: Engage with sponsors and stakeholders to help shape their vision and provide guidance in aligning business goals with the product.

Requirements

• 5-8 years of experience in program management, product management, or similar roles within the financial services industry. High preference will be given to candidates with Securities Services, Capital Markets background.
• Technical acumen with the ability to understand complex technical concepts, API specification and nuances that come with a SaaS platform, and to engage in technical discussions.
• Exceptional business writing, storytelling and research skills.
• Strong project management skills with the ability to drive projects forward in an ambiguous environment.
• Experience in needs assessment, user research and market analysis.
• Proficiency in evaluating vendor proposals and conducting vendor assessment
• Techno-functional expertise with an understanding of the Securities Services business and technical aspects.
  

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA License No.: 16S8086

EA Reg Personnel No.: R21101138