JD:

• Maria DB database administration skills
• Overall knowledge of different databases
• Degree from an accredited college / university
• Relevant certifications
• Excellent communication and inter personal skills
• Be able to work with multiple teams to setup the Servers, Database, CI/CD, Backup Setup and Verification , Alert Monitoring Configuration, Aldon Setup etc
• Good Documentation skill and be able to handover the systems to GIS Team.

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational downtime.

As an IT Support Engineer, you will be responsible for the following:-

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.
• Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.
• The successful applicants should be prepared to be deployed primarily at Tuas Checkpoint. The successful applicant could be deployed to the Tuas checkpoint in the future on a rotational basis.
• Provide findings and timely status updates to the Project Manager on major issues escalated by users.
• Perform daily health checks and inventory checks on the system.
• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have a keen interest in IT Service Management
• Willing to work on rotations.

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Below is the detail JD Technical System Analyst.

Payment Domain and Payment Messaging formats especially ISO20022(Pain/Pacs/Camt/Admi)/SWIFT(MT*) formats. Must have experience as Business Analyst/System Analyst

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options, and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree and 10-15 years of technical experience within architecture development, integration of backend systems and development. Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Micro services, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices

Job Responsibilities:

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.
• Mandatory - SQL skillset, experiences in Banking industry and ability to perform detailed data and business analysis and testing.
• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users’ requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc;
• Engage customers to explain the rationale of architecture’s selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers’ required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers’ requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects;
• Prepare solutions and proposal for pre-sales activities;

Experience:

• Degree in Computer Science and Engineering;
• Must have experience working in banking domain.
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester in Java environment.
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A good team player

Job Responsibilities:

• Attend to sales enquiries, quotations and responding to customer enquiries.
• Manage RFQ, review quote package, generate accurate and detailed quote summary for review.
• Liaise with purchasers on cost involving on the sales enquiries or quotations.
• Follow up with customers regarding quotations.
• Collaborate with internal resources to identify the make/buy logic for the bill of materials.
• Apply work knowledge to improve quote formats and output efficiency.
• Others ad-hoc duties may be assigned.

Requirements:

• Nitec/Higher Nitec or Diploma in Mechanical/Precision Engineering.
• Proficient in Microsoft Excel.
• Familiarity or experience on CNC machining or precision engineering environment preferred.
• Well verse in Microsoft Office.
• Able to interpret mechanical/technical drawings, bill of materials, specifications and Geometric dimensioning and tolerancing (GD&T).
• Familiar with CNC metal machining process like turning and milling etc.
• Pleasant personality and able to communicate well with customers for their request.
• Meticulous, excellent with details.
• Knowledge of SAP is an advantage.

• Processing quotation and sales orders
• Liaising with Suppliers for product related matters including purchase order creation
• Must be customer & team oriented.
• Candidate must possess at least secondary/Pre-U/A level/College in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Candidate must be suitable for working in a fast pace environment

Job Responsibilities:

• As a Business Analyst, you will be involved in the software development life cycle and agile methodology from project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.
• Mandatory - SQL skillset, experiences in Banking industry and ability to perform detailed data and business analysis and testing.
• Liaise extensively with external, internal clients and vendors;
• Lead design thinking sessions and requirements discussion with customers; conduct requirement analysis to ensure the implementation feasibility of functional specifications. Highlight requirement gaps, disproportional construction efforts, technical challenges and any other issues;
• Successfully translate users’ requirements into use cases, technical solutions;
• Present and communicate functional requirements and use cases to the technical and development teams and ensure system meets functional and system requirements;
• Define system-level application architecture, high-level and detailed design, architectural policies and principles, implementation risks and mitigation measures, etc;
• Engage customers to explain the rationale of architecture’s selection, or other technical issues;
• Prepare documentation, such as requirements and functional specification, design specification, enterprise class structure, data and application management framework, interfacing, infrastructure requirements, data migration approach, etc; work closely with customers to review and sign-off documentation;
• Prepare system training programs and conduct training to the customers;
• Develop test plans, cases and results and trace to requirements to ensure comprehensive test coverage. Measure test results with customers’ required outcome;
• Perform functional and backend testing, review results and logs, resolve test issues and ensure application quality;
• Perform test briefing to the stakeholders and support UAT.
• Trouble-shoot system problems faced by the project team, customers and follow up till resolution;
• Conduct change impact analysis on customers’ requests in a change management lifecycle;
• Work with local and off-shore teams to deliver projects on the technical aspects;
• Prepare solutions and proposal for pre-sales activities;

Experience:

• Degree in Computer Science and Engineering;
• Must have experience working in banking domain.
• Minimum 2 years onwards of relevant experience as a Business Analyst and tester in Java environment.
• Strong analytical skills and possess stamina in following up on issues reported till its resolution;
• Experience in issues/problems and change management processes;
• Ability in analysing system backend logs and performing data mapping and categorisation;
• Able to perform functional and backend testing activities and ensure traceability to requirements;
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, good writing and communication, negotiation and interpersonal skills including strong persuasive technique and an eye for details;
• Development skillset Java environment, well verse in Jira and SQL is an added advantage;
• Able to work under stringent timeline and exhibit commitment to project completion;
• Strong customer-service orientation and good presentation skills;
• A good team player

Below is the detail JD Technical System Analyst.

Payment Domain and Payment Messaging formats especially ISO20022(Pain/Pacs/Camt/Admi)/SWIFT(MT*) formats. Must have experience as Business Analyst/System Analyst

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options, and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree and 10-15 years of technical experience within architecture development, integration of backend systems and development. Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Micro services, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices

Monthly Basic Salary: S$2,500 to S$3,000 (+ Variable Bonus)

Working location: Mandai Link

Working days: 5 days a week

Working Hours: 8:00 am to 5:00 pm

Given the company's business expansion, we seek the right candidate to manage an e-commerce platform seamlessly, improve order processing, explore new sales opportunities, and effectively handle customer engagements.

Key Responsibilities:

1. E-commerce Platform Management:

• Oversee daily operations of the company's e-commerce platform, ensuring smooth and efficient functioning.
• Troubleshoot and resolve platform-related issues to deliver an exceptional customer experience.

2. Order Processing:

• Process daily orders from online platforms.

3. Customer Service:

• Handle and report customer feedback and complaints.
• Address issues promptly to ensure a high level of customer satisfaction.

4. Quotation:

• Responsible for sending out quotations accurately and on time.

Job Requirements:

• Minimum a graduated Diploma with at least one (1) year of working experience in Sales Administration
• Strong communication skills
• Capable of working independently with a proactive and positive working attitude

Job Responsibilities:

· Provide regular technical training in SEA region

· Follow-up on warranty claims from customers

· Maintain bicycle service tools located at various Singapore’s park connectors

· Prepare, maintain and modify technical materials

· Manage online e-learning technical webpage

· Liaise with relevant authorities including National Parks Board

· Provide assistance and technical support at events when necessary

· Other Ad-Hoc Projects assigned

Job Requirements:

· Minimum Diploma in related fields

· Good knowledge in bicycle components, parts and technicalities is preferred

· Proficient in Microsoft Office (i.e. Excel, Words, PPT) will be advantages

· Willing to travel overseas and work on weekends for events occasionally

· Comfortable to communicate and engage to all levels and big groups

Others:

· Working Location: Bulim Walk (nearest MRT: Boon Lay)

· Mondays - Fridays: 8:00am to 5:30pm

· Uniform & Lunch provided

· Company transportation at various pickup points (Northern & Western areas of Singapore)

With the business expansion, we're looking to hire a Singapore based Technical Sales Engineer to look after regional key accounts.

For this role, you will need to

• Build and maintain rapport with existing and potential clients, partners and other stakeholders.
• General sales leads and lead technical and commercial discussion.
• Attend regional marketing event/networking session.
• Gather and analyse on customers/competitors' activities/products/industry developments and compile market intelligence reports, work closely with product development team to fulfill client's requirement.
• Deliver product presentations to current and potential clients.

Job requirement

• Degree/Diploma in any field (engineering related major is preferred).
• At least 2 years of sales experience within engineering space, candidates with technical background are welcome to apply.
• Team player and independent, good communication skills.

Responsibilities

• Be responsible to grow and nurture partner networks and to accelerate sales through partner channels.
• Be the primary business contact for partners and clients.
• Achieve or exceed sales and performance targets.
• Service existing accounts. Identify, recruit, and develop new partners. Work closely with internal teams.
• · Manage internal technical/solution consultants, customer service representative and external vendor resource to support sales/account expansion efforts.
• Provide support to partner through training, visits, demo, product information, or tender bill of materials (BOM) and quotes.
• Provide periodic sales forecast & business progress report.
• Develop & maintain a strong knowledge of product, competitors, and market landscape.
• Partner with the sales team to generate leads.
• Find and maintain prospective clients.
• Clearly present & articulate product/service features and benefits to existing and new clients via meeting, training, workshop, and webinar.
• Provide general technical support to clients.
• Coordinate with vendor team and provide the resolution to client's inquiries & problems.
• Identify client needs and support with product demo & recommendations.

Requirements

• Ability to discuss highly technical concepts with prospective leads
• Demonstrates strong interpersonal and written communication skills.
• Ability to persuade others via presentation, demonstration, and written communication.
• Displays effective listening skills and good sense-making ability.
• Pays attention to detail, has strong analytical and problem-solving capabilities.
• Fluency in English is a must. Proficiency in other languages / dialects will be an added advantage.
• At least 2 years of presales / sales engineering / support experience in networking, enterprise data storage, IoT, or relevant field.
• Prior experience in B2B sales from distributor background will be viewed favorably.
• Tertiary education, preferably a diploma or above in Infocomm Technology, Network Engineering, or any other related field.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

The Academic Computing and Information Services (ACIS) division of NIE oversees and supports the information communication technologies (ICT) needs of NIE. We invite applications for the position of ICT Support Engineer in the ACIS division. This is a 3-year contract position. Join us for an exciting career as we work towards transforming the education landscape in Singapore.

The ICT Support Engineer reports to the Unit Head, IT Service Delivery of the Service Management Department. His/her primary responsibility is to provide ICT support to NIE stakeholders, identify root causes, offer appropriate solutions, and escalate to suppliers if necessary. He/she will mainly focus on establishing the essential technical know-how, ensuring prompt resolution to equipment and service failure, and working closely with the service desk, engineers, end users and project managers to ensure proper operation and good end-user experience.

Job Responsibilities:

• Handle customers’ requests that include IT/AV-related issues/complaints and attend to their requests in a timely, pleasant, and professional manner.
• Provide technical support for IT/AV-related incidents via various customer touchpoints by performing technical analysis and carrying out both preventive and corrective maintenance.
• Provide IT/AV support for events, lessons, meetings, and video conferences, which may require working beyond office hours if necessary.
• Provide corrective and preventive maintenance for IT/AV Systems in NIE Learning Spaces (i.e. collaborative classrooms, tutorial rooms, lecture theatres, teaching rooms/labs and meeting rooms).
• Track and report assigned tasks completion and meeting SLA targets.
• Document IT/AV-related problems and resolution procedures in the Knowledge Base for future reference.
• Create and maintain technical documentation related to the configuration of IT/AV equipment and components.
• Collaborate with the cybersecurity team to perform regular assessment and mitigation on the endpoint’s security and integrity level, ensuring compliance with NIE IT security guidelines and national regulations.
• Participate in IT Business Continuity and Disaster Recovery programmes.
• Assist in the evaluation and procurement of IT/AV equipment and solutions. Ensure seamless end-to-end delivery of services and solutions to customers and stakeholders.
• Maintain centralised records/database of IT/AV assets.
• Carry out onsite physical asset verification, update of assets and report the findings for audit reconciliation.
• Undertake IT/AV-related initiatives/projects that drive greater efficiency and effectiveness of the division.
• Contribute to the continual service improvement of IT/AV services and processes by participating in ideation activities or project groups.

Requirements:

• Minimally a Diploma in Information & Communication Technology or equivalent.
• Preferably with 3 years of experience in ICT support with good customer service skills.
• Good interpersonal and communication, both written and oral, skills.
• Proactive, self-motivated, resilient, and work well under pressure.
• A good team player with creativity and resourcefulness.
• Keen on discovering and assessing new technology for productivity purposes.
• Result-oriented with a strong sense of accountability for accomplishing assignments within timelines.
• Works collaboratively with peers and technical team at various levels in the organisation.
• Good knowledge and skills in computer troubleshooting, network, applications, and operating systems support such as Microsoft Windows, Microsoft Office, Macintosh Operating system and/or mobile device configuration.
• Good working knowledge of audio/video equipment.
• Proficient in problem diagnostics and resolution, with the ability to work autonomously.
• Certification in IT Information Library (ITIL) Foundation and good experience with ITIL best practices is an advantage.

Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Req ID: R00014873

About Beca

Beca is one of the largest employee-owned professional services consultancies in the Asia-Pacific and has operated in over 70 countries. With over 3000 employees globally, we have the diversity of experience and expertise to tackle major projects. We have over 100 years’ experience in successful client relationships, technical excellence & delivering award-winning project solutions.

‘Creative people together transforming our world’ is our vision. It reflects our culture, our aspirations and our purpose - to make every day better. We create value through understanding and delivering successful solutions, exceptional service and our enduring relationships and use our skills and systems to empower innovation; helping our clients shape communities, optimise their assets and streamline their operations.

Our employee-ownership model remains key to our future. It underpins our commitment to building and sustaining long-term relationships with our clients, it helps drive our positive, purpose-driven and growth-oriented culture, it sets us apart from our competitors, and it gives meaning to our social contract.

While our experience has been 100 years in the making, it is the fresh talent we're nurturing, the innovative thinking we're developing and the connections that we're forging that get us most excited for the future.

We are currently recruiting for Technical Business Analyst to join the Singapore Office in a growing engineering consulting business.

About You

You’re a technical business analyst ideally with experience working with HR and Payroll systems. You will have the technical experience and credibility to understand the ‘big picture’ and break down processes into detail, enjoying the progression from complexity to simplicity. You’ll have experience working with developers and understanding complex data models.

You’re seeking a new role where you can indulge your passion for improvement, using leading-edge technology, software and technical solutions. Easily able to build relationships, you’re curious to understand needs, explore possibilities, positively challenge thinking and facilitate outcomes.

The role

This role will enable you to be part of a step change in our technology program, at an enterprise level for Beca. Within the team, you will initially be supporting the delivery of an HR and Payroll system implementation, helping deliver one of the technology platforms to enable Beca’s second century of growth. Once delivered you will be part of the team that continues to enhance features, improve business processes and train the system users.

As the bridge between teams, you’ll be connecting with business leaders and technical teams to understand their needs, with the technical and analytical curiosity to probe and understand the ‘so what’. With a best practice approach, you’ll be completing technical documentation to capture designs, interpreting data to make sense of data migration activities. You will be defining needs and articulating how technology and software solutions can improve business processes. You will have the skill and desire to help configure and support the system when the need arises.

Job Requirements

· Degree in Information Technology discipline.

· 5-6 years of relevant working experience.

· Solution focus, creating the technology plans and program sequences to deliver change.

· Experience with technical documentation and business process.

· Ability to engage with people, foster confidence and influence acceptance and embracing of change.

· Understanding of HR and Payroll systems, with the ability to help support or configure when needed.

· Passion for the potential of technology, and how it can improve the ways we work, now and into the future.

· Schedule driven and self-motivated.

· Perform any other ad-hoc duties as assigned.

Job Highlights

· Career Advancement

· Medical & Telecommunication Allowance

· AWS & Variable Bonus

Ready to make a move?

We offer a comprehensive career growth and professional development opportunities along with a supportive and caring work environment. If you enjoy working for an organization that values partnership, tenacity, enjoyment and cares for people and clients, then look no further than Beca.

If this sounds like the opportunity you have been waiting for, apply online now with your CV.

Please include the following information in your resume:

• Education background
• Work experiences
• Current and Expected salary
• Date of availability / Notice Period

The Beca Group of Companies is an Equal Opportunity Employer and all applications are kept strictly confidential.

• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support

In this role, you will contribute to project execution, deliver exceptional customer support, and ensure smooth Your technical expertise and customer-centric approach will be integral to our success.

Responsibilities:

IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.

• Collaborate in setting up the machine, configuring software,

• Performing UAT/SIT,Software user Training for customer and internal staff, Software Go live support

• Document IT projects comprehensively, outlining processes, configurations, and outcomes.

• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.

• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.

• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.

• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.

• Available to travel for support customer in Singapore & Malaysia

• A minimum of 3 years of hands-on experience in a similar position.

• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.

• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

• Effective communication skills to liaise with team members, customers, and vendors.

• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

Job Summary:

You will handle the IT helpdesk function , assisting users and also manage the servers to ensure it is always in good functional use . In addition, you will take care of the IT inventory and at times, be assigned to handle some IT projects under the guidance of you departmental head.

Pre-requisites:

• 3 years of IT Helpdesk ecxperience
• Diploma/Professional certificate in IT
• Patient and helpful personality
• Ability to multi-task

Responsible for carrying out maintenance works in a safe, efficient and timely manner in accordance with maintenance strategy, to meet planned schedule requirements.

Responsibilities:

· Attend to work orders allocated by Maintenance Engineers

· Analyse process parameters, alarms and information / drawings to diagnose and trouble shoot equipment problems

· Perform preventive maintenance to ensure that plant equipment and auxiliary systems continue to operate smoothly and efficiently

· Perform unit functional test for re-commissioning of overhaul units

· Lead in the repair or replacement defective or malfunctioning components of machinery and equipment

· Assess spare part requirements and raise purchases, record parts and materials used and review tender quotations

· Coordinate logistic arrangement for all maintenance activities

· Maintain a safe and orderly work area by practicing organised housekeeping

· Preparation of weekly activity reports

· Perform other duties as assigned by supervisors

Requirements:

· Diploma in Electrical / Electronics Engineering or equivalent

· Self-driven, with good working attitude and a good team player

Job Description

Supporting the Mechanical Maintenance team, you will be responsible for carrying out maintenance works in a safe, efficient and timely manner in accordance with maintenance strategy, to meet planned schedule requirements.

Responsibilities

· Perform preventive maintenance to ensure that plant equipment and auxiliary systems continue to operate smoothly and efficiently

· Perform repair or replacement of defective or malfunctioning components of machinery and equipment

· Assist with the monitoring of contractors involved in maintenance on site and maintain asset maintenance plans

· Attend to work orders allocated by Mechanical Engineers

· Perform other duties as assigned

Requirements:

· Diploma in Mechanical Engineering or equivalent

· Self-driven, with a good working attitude, and a good team player.

• Experience in Java (SpringBoot/Maven).
• Experience in SQL and PSQL Oracle database.
• Possess learning and collaborative mindset.
• Strong analytical and problem solving skills.

• Familiar with DevOps tools, CICD cycle, GitHub, and Jenkins.
• Experience in Linux environment.
• Experience in Python.

Job Description

• 5 Working Days: Monday to Friday: 8:30am to 6pm / 8:00am to 5:30pm / 9:00am to 6:30pm
• Location: Jurong East (walking distance from MRT)
• Work Life Balance

Job Responsibilities:

• Handle end-to-end work pass administration including but not limited application, renewal, issuance and cancellation of work passes for internal, external and outsourced workers timely.
• Maintain work pass administration record tracking and follow-up closely on all work pass transaction.
• Ensure the entire work pass Administration in compliance with MOM Rules & Regulations.
• Advise and monitor all pre-employment medical check-ups for new hires.
• Liaise with MOM and clients on workers or work pass matters.
• Troubleshoot and rectify application issues i.e.. rejected application.
• Daily Operations - arrange drivers for arrival of workers / medical check / courses, vaccination etc.

Additional requirements:

• Possess CEI (Basic) advantageous
• High level of initiative, meticulous and detailed oriented with strong organization skills
• Basic understanding of the prevailing MOM rules & regulations
• 1-2 years relevant experience

Manager, Technical Service Singapore

Volvo Bus Asia Pacific is one of the leading clusters within Volvo Bus Corporation (VBC) and has a proud history of profitability and growth. It is responsible for Bus vehicle and Service sales business, partnership with Volvo’s own and private importers, key customers and body build partners, and progress of the Volvo Buses total business within the region.

We are looking for a technically competent and passionate individual to join the Volvo Bus Singapore team as Manager, Technical Service Singapore.

Reporting to the Country Manager, Volvo Bus Singapore, the Technical Service Manager has the responsibility of providing technical and service support for Volvo products to our private dealer, institutional and fleet customers. The Manager will also guide and liaise with the Service Dealer to ensure customer satisfaction through delivery of prompt, customer-focused and high-quality technical solutions in a timely manner thus ensuring uptime of bus operations.

Technical Service:

· Provide hands-on technical solutions and support in a timely manner to all Volvo bus customers for Volvo product / buses operating in Singapore.

· Support with troubleshooting, technical requests and escalations and conduct field investigations.

· Train, upskill and provide technical support to Volvo’s private dealer in Singapore.

· Liaise with Volvo Headquarters and other technical teams for swift solutions on technical service issues affecting customer operations.

· Co-ordinate with the technical managers in APAC Central and Malaysia along with the Dealer Network in Singapore and Malaysia to ensure seamless cross border service support and minimized downtime for cross border private bus customers.

· Develop and maintain relationship with all stakeholders (for eg. Authority, PTO’s, Private dealer, key suppliers, and body building partners).

· Proactively monitor field service issues, including escalation of repeated failure, leading to submission of technical case which can lead to improved solutions (campaigns) to help improve product quality.

· Coordinate and manage stakeholders to ensure seamless delivery (Chassis inspection / Pre-Delivery Inspection / acceptance) of new vehicles to Singapore customers.

· Partake in scheduled monthly or quarterly technical service meetings with Public Bus Operators, Authority and Private Dealer.

· Perform connected-vehicle data analysis to enhance & broaden customer value proposition.

· People Management - Manage Volvo bus service personnel.

Monitor & Reporting:

· Warranty management – Analysis and review of claims & budget for Singapore.

· Monthly submission of top 5 quality and service meeting and required items to APAC APAC Central technical manager.

· Monitor new campaign releases and ensure campaigns are implemented on vehicles in a timely manner. Report campaign completion status to APAC Central technical manager.

· Other adhoc duties as requested by the Country Manager / APAC Central technical manager.

Service Systems support:

· Be the super user for select Volvo systems within the market.

Training:

· Deliver / Co-ordinate technical training to be provided to Public Transport Operators, dealer network and Singapore Bus Academy (SGBA) / Land Transport Authority (LTA) in conjunction with APAC Central technical manager & APAC Training Manager.

Requirements

· A technical service professional with 6 to 10 years’ experience in the bus / truck industry.

· Good service, workshop, and customer facing process knowledge.

· Strong hands-on problem-solving experience with in-depth technical and electrical knowledge.

· Customer-focused, excellent client communications skills to work and build relationships with key customers, new dealers, business partners and internal team.

· Ability to learn on the fly, work in a cross-functional, multi-cultural team and adapt to challenging environments.

· Proven ability to lead and coach people.

· Experienced in conducting training and develop training plans.

· Good verbal and written communication skills.

· Open to frequent local travel and occasional international travel.

Qualifications

· Bachelor’s Degree in Mechanical, Electrical or Technical Engineering or related qualifications

· Experience in working with technology and productivity tools including MS Office, Excel & PowerPoint

Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects

• Oversee the timely delivery of all projects, ensuring they remain within scope and within budget

• Allocate resource and ensure their availability

• Prepare a detailed project plan to track progress

• Monitor project performance with the helps of appropriate systems, tools and techniques

Position Overview: As the Technical Purchasing and supply chain Manager, you will play a crucial role in overseeing and optimizing the procurement process for technical and marine-related materials. You will be responsible for sourcing, negotiating, and managing relationships with suppliers to ensure the timely and cost-effective acquisition of goods and services required for our marine service and repair operations.

Responsibilities:

1. Strategic Sourcing:
   • Identify and evaluate potential suppliers for technical and marine-related materials.
   • Develop and implement effective sourcing strategies to ensure a reliable and cost-effective supply chain.
   • Maintaining and Managing complete database of the Procurement in all the related repair segment
2. Supplier Relationship Management:
   • Cultivate and maintain strong relationships with key suppliers.
   • Negotiate contracts, terms, and conditions to secure favorable agreements for the company.
   • Managing vendor registration process and inclusion
3. Material Procurement:
   • Coordinate the procurement of technical materials, spare parts, and equipment required for marine service and repair projects.
   • Monitor inventory levels and ensure timely replenishment to meet operational demands.
4. Cost Management:
   • Analyze market trends and pricing to make informed purchasing decisions.
   • Implement cost-saving initiatives without compromising quality or operational efficiency.
5. Quality Assurance:
   • Work closely with the operation team to ensure that purchased materials meet or exceed the required standards.
   • Implement processes for the inspection and testing of received goods.
6. Compliance, Documentation and reporting :
   • Ensure compliance with industry regulations and company policies.
   • Maintain accurate records of procurement activities, including contracts, purchase orders, and supplier performance evaluations.
   • Maintain and a submit official procurement report for all purchase and vendor related activities.
7. Team Collaboration:
   • Collaborate with other departments, such as Operations and Maintenance, to understand their technical requirements and align procurement activities accordingly.

Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility

• Organize and coordinate internal resources and third parties/vendors for the flawless execution of projects

• Oversee the timely delivery of all projects, ensuring they remain within scope and within budget

• Allocate resource and ensure their availability

• Prepare a detailed project plan to track progress

• Monitor project performance with the helps of appropriate systems, tools and techniques