What if you can safeguard the future of all technologies?

Today, most of the systems are connected, automated, and remotely monitored/controlled. Be it Industrial or commercial, automation with connectivity has a huge impact on evolving sectors including HealthTech, Industry 4.0, Satellite, Defense/Military, 5G, and Smart cities. These are prone to cyberattacks due to various limitations in computation, bandwidth, and advances in Quantum computing.

Microsec (www.usec.io) is a fast-growing Singapore based company that has built an enterprise cybersecurity platform that protects against such attacks by facilitating mathematical and computationally optimized encryption algorithms supporting Post-Quantum Cryptography with Machine Learning. To protect from Zero-day attacks, the platform also enables a Machine-learning/AI-based Anomaly detection system that can run on the smallest microcontrollers to the largest supercomputers. An incredible team of various scientists and engineers from across the world has joined the incredible journey to build this technology. The team is looking for its next rockstar candidates to take the company to the next level and safeguard the future of all technologies.

MicroSec is looking for a Technical Product Manager to manage the product roadmap, features, and delivery of its IoT Security Suite. Successful applicants will be responsible for managing an awesome team of scientists and developers while further developing MicroSec’s IoT cybersecurity products.

What you’ll do

• Lead the team in the development of the software product against the roadmap via Scrum planning, development, and execution
• Write the functional issues/requirements, down to the API level
• Do hands-on work on reviewing the code and solution developed by the team
• Come up with system and solution architecture and assist developers in realizing those in an optimized form
• Work cross-function with software systems and technologies utilizing embedded, backend, cloud, python, UI/UX, cybersecurity, etc.
• Test the developed solution end-to-end, including deployment, update, and patch
• Create user flow, product sheet, specification sheets, etc.
• Perform code and design reviews.
• Undertake project scoping, time management, planning, and execution.
• Manage day-to-day operational aspects of the project timeline and scope.
• Prepare and gather project requirements and product backlog.
• Work with engineering teams to prioritize development and ensure that high-quality product is shipped on time
• Assisting user acceptance testing and quality assurance
• Assisting in pre-sales related work including preparation of proposals, decks and RFP
• Enforce project standards with both internal and external resources.
• To prepare, review, and amend technical documentation.
• To review customer requirements and tender specifications for identifying product gaps and planning with the team
• Identify, scope, and implement processes and systems to continuously improve product and service quality as well as operational effectiveness and efficiency
• Perform other duties and responsibilities as assigned.

Who you are

• Must have at least 5 years of experience in Python development and Linux environment
• Must have at least 4 years of experience in writing Machine-learning codes
• Must have at least 1 year of experience in developing solutions for embedded systems
• Must have at least 1 year of experience in managing a technical team involved in Cybersecurity and Machine Learning
• Strong experience and knowledge of Linux, On-prem infrastructure & Cloud technologies. Must be able to perform or manage minor changes and bug fixes to the existing codebase internally or with external vendors.
• University degree in Engineering/Computer Science or an equivalent field.
• Must have a strong understanding of Cybersecurity and Computer networks
• Must have strong experience with Gitlab, Epics, and Issue management
• Must have hands-on skills in code review and design of system/solution architecture
• Must have basic DevOps skills to run basic services like Docker etc to test out the services
• Knowledge of IoT is a plus
• Should have experience in setting up infrastructure, routers/switches, and management of on-prem servers
• Good knowledge of Agile and/or other project management methods or certification is a plus
• Excellent written and oral communication skills; able to communicate in all forms across the company; strong presentation skills.

You'll join a Global Internet MNC and have the opportunity to work on regional positions and learn talent mapping.

Responsibilities

• Manage pipelines via channels such as sourcing, screening and referrals to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team (Recruiters, Coordinators, other Sourcers) & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Prequalify potential candidates to determine their qualifications.
• Own interview scheduling process and communicate logistics to both candidates and hiring teams.
• Manage candidate communication throughout the recruitment process and providing feedback.

Minimum Qualifications

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline.
• At least 1 year experience in performing talent sourcing in a high-volume environment (via search firm or in-house recruiting environment).
• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space.
• Excellent interpersonal skills with the ability to build rapport with stakeholders and communicate effectively across all levels of the organization.
• Ability to contribute in a fast-paced environment and prioritize multiple tasks.

Responsibilities

• Lead and manage a small team of developers to deliver the modules to develop web-based application systems
• To perform requirement analysis and oversee the implementation of architectures of the project scope.
• Participate in the design and development of web applications based on Ecquaria’s product (J2EE-based)
• To conduct unit testing using automated unit test frameworks and identify and address possible risk by conducting mitigation action planning.
• Conducting configuration of your own work or from the team and assess the technical impact of multiple technologies/strategies.
• Using coding standards and best practices to ensure quality.
• Contribute as a team member to operational, integration, or application architecture requirements, design, implementation, or on-going operations deliverables.

Requirements

• Candidate must possess at least a Diploma/Degree in Computer Science/Information Technology or equivalent.
• At least 2 years of relevant experience in JAVA/J2EE Technologies.
• At least 2 years of experience writing code using languages such as (but not limited to) J2EE, Java, PL/SQL.
• Some team leading experience.
• Must have Hands-on experience with Java Struts, Spring, and Hibernate enterprise frameworks.
• Worked with Version Control Systems like SVN (Subversion), GIT.
• Minimum experience of 3 or more full SDLC for web application projects.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your resume.

EA License No.: 13C6305

Reg No: R1770654

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Possessing in-depth knowledge of automation technologies, systems, and their applications.
• Collaborating with the sales team to provide technical expertise, develop sales proposals, and conduct product demonstrations.
• Delivering compelling technical presentations to customers, engineers, and other stakeholders.
• Analyzing sales data, preparing sales forecasts, and providing insights to sales management.
• Providing technical training to the sales team and customers.

Requirements:

• Min Nitec / Diploma in Engineering, preferably construction related.
• At least 2 year(s) of working experience in the related field.
• Self Confidence, strong analytical mind, able to communicate with various professionals and different site personnels.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Salary: $8,000 to $11,000
• Location: Alexandra Point / Fujairah Branch Office (Rotation travel)
• Working hours: 5 days, 9.30am to 5.30pm

The company owns and manages a fleet of coastal tankers and barges operating in Singapore, Malaysia and in the South East Asia region. We are seeking for qualified candidates to take up the challenges of Technical Superintendent based in Singapore and on rotation shift in Fujairah.

Responsibilities:

• Maintain vessels to the requirement of Classification Society, Flag state, Port State, Oil majors and state regulations that the vessels are plying.
• Execute planned maintenance system and ensure compliance.
• Approve and monitor repairs, prepare purchase order and works order.
• Prepare dry-docking / repair specifications and monitor work progress.
• Maintain vessel allocated budget and meet operational standard as required by Owners.
• Carry out internal audits, risk assessment, incident investigation and closing out report.
• Attend to all inspections by Class Society, Flag State, Port State, Underwriters and Oil Majors.
• Liaise with Terminal Representative, Charterers, Agents, Operators and Fujairah Freezone Official.
• At the Fujairah branch office, to be the first point of contact for vessel matters.
• Assist Crew Department in coordinating crew matters.

Requirements:

• COC Class 1 or 2 holders with sailing experience on product tankers
• Minimum 3 to 5 years’ experience ashore as a Technical Superintendent in tanker companies
• Experience in handling Foreign going vessel
• Must be willing to travel abroad (Fujairah) on a rotational basis
• Familiar with Oil Majors vetting’s and inspections requirements

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee (Ashley) Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• To assist and support the Marine / Systems Superintendent to ensure the effective management and ongoing development of company IT facilities and software
• To provide remote and onsite support and maintenance to vessel IT equipment and networks.
• Administration of IT Infrastructure, including Cloud Servers and network, in conjunction with Third-Party Service Providers.
• To monitor and maintain vessel IT infrastructure and advise management accordingly when upgrades are required.
• To liaise with the Commercial Manager to gain and maintain Cyber Security certification and administer hardware insurance policies.

Requirements:

• Min Diploma or Bachelor's degree in Information Technology, Computer Science, or equivalent.
• Minimum of 3 years of experience in IT support, preferably in the maritime or shipping industry.
• Proficiency in network management, server administration, cybersecurity, and satellite communication systems.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical personnel.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume.

Email Address: [email protected]

EA License No: 13C6305

Reg. No.: R1770654

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
• Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

• Good knowledge of Windows OS, AD, Office 365
• 2-3 years of relevant working experience, preferably from SI environment
• Strong problem solving skills and positive attitude
• Good coordination and communication skills with internal and external customers
• Able to work independently with minimum supervision
• Excellent customer management skills
• Entry level candidates are welcomed to apply

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

This role will be providing first level IT technical support on this critical public facing system and needs to be up 24x7x7. The focus of your role will be to follow documented processes to achieve high resolution rates within defined service levels (99.95% availability and 100% response and resolution SLA). We are looking for someone who is passionate about providing their customers with a high level of service and support.

Job Description

Build a cohesive 24x7 team and manage people effectively which includes :

• Recruit, train and support service desk representatives and technicians
• Coach & develop the team by monitoring team members' training & knowledge. (including Onboarding, training, knowledgebase, etc)
• Perform bi-annual assessment ensure high team's performance
• Review shift handover checklist and stay on top of team daily activities.
• Set the direction of the team with thorough understanding of the strategic vision for the service desk
• Align the team with written processes and standards to ensure operational consistency
• Encourage collaboration & engagement, promote no blame culture & transparency. This to ensure the team stays on top & informed
• Constantly review, plan and prioritise the short-term goals of the team to achieve the vision set. Eg: KPI: Service Desk Entry Error < 10% or 1st call resolution target or training service desk to be able to do early detection.

Ensure the team delivers excellence customer service (timely and accurately) hence reduce incidents & improved resolution time.

• Delivery, with the full ownership and responsibility of, the 24 hour service desk operations, to agreed SLA performance levels.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are successfully resolved. Recommends changes to policies and procedure to streamline operations & set customer service standards.
• Oversees follow ups with customers to ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure the team support & coordinate with Support teams (both internal & external) in incident/problem investigation and resolution to satisfy customer queries.
• Train the team to identify incident trends in order to elevate incidents in accordance with standard operating procedures. (Actively monitor incident & alert trending, always escalate timely and accurately.)
• Make sure the team contribute and submit knowledge request if found lacking in the knowledgebase.
• Communicate with executives and business stakeholders to ensure

Actively initiate and explore opportunities for improving support processes, productivity, reliability and stability and performance of systems and operations

• Provide customer feedback to the appropriate internal teams for better product/system improvement.
• Proactively logs, tracks, analyzes and evaluates inquiry/problem reports and makes recommendations to
• avoid or reduce incident recurrence.
• increase first call resolution.
• Improved problem resolution time
• Provide detailed best practice Service Desk reporting & dashboard to include Operational Performance, Continual Service Improvement and Trend analysis. (Trend analysis skill is mandatory)

Requirements

• Degree in Computing / IT discipline
  • Proficient level of Data analysis skill (Power BI preferred)
  • Experience with ITIL methodology (Certification in ITILv4 preferred)
  • Experience with call tracking / ticket management system dashboard & reporting (ServiceNow Certification preferred)
  • Experience of working in complex, high pressured environments within a 24-hour service structure
• Experience with automation and scripting
• Customer-service oriented with strong problem-solving attitude
  • Solid technical background with an ability to give instructions to a non-technical audience.
  • Strong leadership skills to coach and mentor
  • Strong interpersonal skills for interacting with team members and clients.
  • May need to do emergency cover – 12-hr shift including PH and Weekends.
  • Must be Singaporean as candidate due to nature of the job and would need to pass the client's security clearance
  • Fully Vaccinated

Responsibilities:

Develop and manage a rolling schedule in coordination with various stakeholders.

• Troubleshoot mill issues, engage in discussions to identify problems, and brainstorm potential solutions.
• Monitor performance indicators, consolidate data accurately, identify discrepancies, and propose and implement solutions as needed.
• Conduct month-end closing activities, ensuring that the inventory of raw materials and finished goods aligns with monthly production figures
• Adhere to ISO standards, including ISO 45001, ISO 50001, ISO 9001, and other relevant product standards.
• Ensure the availability of spare parts and maintain a healthy inventory to support uninterrupted production.
• Oversee and maintain SOPs and TRA to ensure compliance with safety and operational standards.

Requirements:

• At least Nitec or Diploma in Electrical Engineering.
• Inexperience candidates or at least 1 year of experience in the construction field are welcomed to apply.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R24120636

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Join Us as a Head of our Robot Support Team at LionsBot: Be a Pioneer in the Robotic Revolution!

Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe!

At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on!

Responsibilities:

• Responsible for the management and construction of the global after-sales service network outside Singapore
• Build the service support teams across Europe, Asia and USA to support our partners with quick on-site support to resolve major issues and important trails and demonstrations
• Lead the international Robot Support Team (RST) team to carry out the training on product repair, maintenance, technical upgrade and software version iteration for all LionsBot products to the partners
• Lead the team to collect after-sales problems, suggestions to improve products, customer satisfaction assessment, etc., to give feedback to the R&D department for product updates and future iterations.
• Managing the schedule and deployment of RST engineers to customer sites globally for after-sales support
• Responsible for the establishment of training and deployment SOPs for RST engineers and customers’ technicians
• Collaborate with sales team to devise suitable strategies for robot trials at potential customer sites globally

Requirements

• Bachelor's degree in Engineering, Robotics, or a related field
• 5+ years of experience in robotics service, maintenance, or a similar role
• Strong leadership and project management skills
• Technical proficiency in robotic systems and troubleshooting
• Excellent problem-solving and communication skills
• Able to work in a fast-paced environment

Sales Support Executive

Kaki Bukit

Mon to Fri 9am to 630pm

Basic up to $3000 + VB

Responsibilities:

· Manage day-to-day sales operation

· Sales Order Processing: Quotation, Sales Order, Purchases Order, Delivery Order, Invoicing

· Professionally handle high volume of inquires and assist to provide effective solution for customers’ issues

· Provide excellent support and customer-service

· Proactively sourcing for new sales opportunities through inbound lead follow-up

· Connect with key customer contacts (external) as needed

· Coordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on schedule

· Liaise with internal teams such as Finance, Procurement, Logistics and Marketing

· Assist in preparation & submission of relevant reports and documents

Requirements:

· Diploma in Business or related field

· At least 1-2 Year(s) of working experience in related field

· Exposure to computer hardware/ software/ maintenance contract is preferred

· Able to multi-task and able to work smart

· Proficient in MS Office

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

Responsibilities:

1. Responsible for establishing and maintaining the engineering standards of Power supply, Electrical safety, Generator and UPS, to guide the URS, construction and acceptance standards in companies.
2. Review the relevant URS and SOP in projects and companies, to ensure the management process in different sites integrated into WuXi Biologics standard.
3. Be proficient in the latest version in local and international of the relevant rules & regulations, the technology in the industries, ensure that the equipment systems meet the basic requirements, and seek the latest and optimal solutions in companies.
4. Identify from Quality & EHS and control the critical process and parameter of the equipment systems, take participate in the investigation of critical deviations and evaluation of major changes in companies.
5. Participate in the design and execution of the upgrade or expansion projects in companies.
6. Participate in the capability evaluation and operation review to the existing equipment systems in companies.
7. Responsible for relevant EHS audit, energy management and energy saving projects in companies.
8. Responsible for Project BU packages and interface management, site installation supervision, commissioning and start up management.
9. Fully in compliance with requirements of WuXi Biologics EHS, compliance, Quality, policies, SOPs.
10. Other ad hoc tasks as required by department and company.

Requirements:

1. Over 8 years working experience in relevant industry
2. Professional experience in design or project management
3. Self-initiative, independent and goal-oriented way of working
4. Familiar with office software, AUTOCAD and others necessary software, a certain level of English.
5. Bachelor degree or above in engineering, major in electrical, automation or related.
6. Good cooperation and communication skills, and willing to travel for short-term business trips both domestically and internationally.
7. Expert from design Institute engineering company, or chief engineer of pharmaceutical company and equipment manufacturer.

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Technical Specialist be part of their Technical Team for ongoing transformation projects.

Duties of Technical Specialist:

• Act as the main contact for tenancy and leasing matters.
• Oversee M&E works, BMS, telecommunications, lifts, and security systems.
• Liaise with authorities and handle audits.
• Manage drawings and minor improvement/A&A works.
• Ensure vendors follow the PPM schedule.
• Address safety issues, crisis management, and SOPs.
• Handle progress reports, quotations, and approvals.
• Escort contractors and manage duty phone hotline.
• Update systems for LinkFM, OMS, and fault cases.
• Assist with project management, including site supervision and checking materials.

Requirements:

• DIploma / Degree in related field
• Relevant experience with Commercial Buildings
• Comfortable with Staggered Shifts

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About us

Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.

At SCC we believe that:

· Utilizing our individual strengths as neighbours makes anything possible.

· We have the potential to develop into a network of people who support one another.

· In times of need, we help others by giving back to them, and we receive in return.

· This community can serve as a setting for self-help, encouragement, and mutual support.

Our Approach

Adopting an all-encompassing strategy, we utilize the community to stimulate reciprocal assistance via social ties and inclusivity, with the objective of enabling low-income and susceptible households and realizing the complete potential of the upcoming generation for revolutionary transformation.

What are we looking out for?

As an I.T Support Executive, the ideal candidate shall assist in Management and team operations providing administrative support, including basic IT support for current and new drives and initiatives.

The ideal candidate shall support and work closely with the Administration Manager to ensure the smooth operations of the organisation and in general administration.

About the role of IT Support Executive

· We are built on strong values and ethics and are seeking like-minded candidates to join the team where tech meets heart, and every troubleshooting session is a step towards helping those in need. Reporting to: Admin & Operations Manager and Deputy Director and support following aspects of scope:

Technical Support / Maintenance and Monitoring / User Support and Training / System Administration / Project Support / Problem-Solving and Troubleshooting / Collaboration and Coordination

Responsibilities:

· Day-to-day IT helpdesk support, hardware setups, etc. Server Administration and Network / Firewall / VPN / Synology maintenance.

· Manage and configure POS and ERP system settings. Support and manage store opening projects across multiple regions.

· Liaise with HQ IT for all group initiatives, protocols and systems implementation.

· Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal team.

· Facilitate and set-up AVS/video conferencing before for general meetings.

· Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.

· Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.

· Manage software licenses, ensuring that it is up-to-date and timely renewals & streamline and maintain IT-related contracts with clear SLAs.

· Ensure and safeguard proper management of data through migration/backup missions.

· Collaborate on projects, adding inputs and contributing to the success of implementation.

· Ensure that IT-related policies are current, and organised, concurrently be updated on new developments in IT sector.

· Any other ad-hoc duties as assigned by Admin & Operations Manager.

Requirements:

· Degree/Diploma in Computer Science, Computer, Information Technology, Electronics Engineering, or equivalent or related studies with 3 to 5 years working experience or more. Minimally at least 2 years of IT experience. (Fresh Graduates are welcome to apply.)

· Good experience in Windows, Networking and Firewall administration, maintenance and technical support. Experience with hardware and system network, including conferencing applications and Audio/Video equipment, and proficiency with Microsoft 365 & Windows applications.

· Experience in configuring and troubleshooting network connectivity issues and good communications with all levels of team and problem-solving skills.

· Ability to articulate complex technical concepts in simple language.

· Team player and be independent in executing work-related jobs. Occasional travelling might be required.

· Demonstrated written communication skills to create useful support logs/reports. Good analytical and problem-solving skills to troubleshoot and diagnose issues.

· Strong in project and time management skills to provide updates and fixes within a promised time frame. Ability to work independently with a proactive skills, strong ability to multitask.

· Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.

· Will be an added advantage to possess Tech Certifications (CompTIA A+, MS365 Admin).

We provide:

• Career development opportunities
• Flexible working hours
• AWS / Bonuses
• Health insurance
• Wellness programmes and many more…

Interested candidates are invited to send their resumes with current and expected salary information.

Only shortlisted candidates will be notified. We thank all applicants for their interest.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection use, and/or disclosure of personal data by SCCFSC to carry out its nature of business in compliance with the relevant provisions of the Personal Data Protection Act 2012 © 2024 South Central Community Family Service Centre Privacy Policy.

Job Responsibilities

• Provide administrative support in performing data entry of sales orders into system.
• Manage incoming phone calls and identity customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customer accounts.
• Manage and address any customer complaints or an issue that with product or service by providing appropriate solutions and alternatives.
• Work closely with business development team, in ensuring that the sales orders are placed, and products are delivered to customers on time.
• Coordinate closely with warehouse for delivery arrangements.
• Ensure that movement of goods from HQ are sufficient and accurate.
• Generate reports for management.
• Perform any other duties assigned from time to time.

Job Requirements

• Proven customer support experiences are preferred.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Customer orientation and ability to handle different situation.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Working Days: Monday to Friday, 8.30am to 6.00pm
• Location: Alexandra Technopark

• Desktop support such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support in end-user environment.

Requirements:

• Diploma in Computer Science or equivalent
• At least 2 years of experience in troubleshooting Windows 7 & above

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Perform administrative duties for staff and supervisors, and handle telephone and walk-in enquiries / requests on events etc
• Responsible for general office tasks such as printing, filing, distributing, documenting notes and etc
• Adhoc tasks assigned by Admin Manager

Requirements:

• Able to commit for a period of one-year (2025)
• Relevant work experience in general administration and proficient in MS Office

❗❗Apply Now❗❗

WhatsApp: https://wa.me/6569089602

Foong Sue Lee (Sophia)
Registration Number: R24119357

Email: [email protected]

EA License No: 18C9027

We are working with a leading firm and as part of their continued growth, Charterhouse has been engaged to search for a L2 Cloud Support to join their Singapore team.

Job responsibilities:

• Develop, coordinate, and administer AWS Infrastructure
• Automate Deployments
• Troubleshoot containers (EKS, ECS, ECR), and support tasks
• Maintain, manage, and monitor Cloud Infrastructure and resolve IT Infrastructure issues.
• Work with technical team to ensure technical support is provided within SLA

Job Requirements:

To qualify, individuals must possess:

• Bachelor’s Degree
• Min. 5 years in related field
• MUST HAVE:
  1. Experienced in AWS operations and support
  2. AWS Certification – Solution Architect Associate
  3. Strong knowledge in Network Zoning, Routing, Network Resiliency, Load Balancing, Firewall, VPNs

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion.

EA License No: 16S8066

Registration No: R1980894

Only successful candidates will be notified.

Responsibilities:

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Requirement:

• Diploma or equivalent professional education in Information Technology or related
• At least 1 years of related working experience

To apply, please visit www.gmprecruit.com and search for Job Reference:24786

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Description:

• Ensure the integrity and readiness of production systems managed by the Digital Platform System team.
• Provide Level 2 support and troubleshooting for production incidents and critical system interfaces through Workflow and Automation systems.
• Assist the Incident Manager in implementing preventive and detective measures, and conduct root cause analysis for applications.
• Aid the IT Planner in achieving project objectives, including production transitions for new system launches and system change requests.
• Suggest improvements for systems based on identified process gaps.
• Develop and standardize processes, including implementation, integration, and documentation, according to established standards.
• Identify and recommend suitable processes for automation and implementation.
• Lead and coordinate projects, offering analytical support and conducting requirement analysis for system enhancements, fixes, and emergency application changes.
• Timely escalate risk issues to relevant parties.
• Participate in disaster recovery exercises for system restoration.
• Organize regular meetings with developers for issue resolution.
• Perform additional duties as assigned.

Requirements:

• Diploma or Degree in Computer Science or Information Technology.
• At least 4 years of experience in Application or System Support, preferably within a bank or financial institution.
• Hands-on experience with Workflow and Automation systems.
• Experience in an Enterprise Application support environment, interacting with multiple functions (developers, infrastructure, service desk) and business users.
• Functional knowledge of Digitalization systems (e.g., Customer Onboarding, Funding Charges, Data Management).
• Technical expertise with applications hosted on both Windows and Linux, including database queries (SQL Server, ORACLE) and managing application services under Windows Services and Linux application services.
• Proficiency in scripting languages (e.g., DOS, UNIX, VBA).
• Self-motivated and driven to ensure high-quality work in a timely manner.
• Collaborative team player with strong interpersonal skills.
• Strong sense of accountability and ownership of results.
• Sound judgment in problem-solving and decision-making.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24669

To learn more about this opportunity, please contact Gia Grace at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Responsibilities

• Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification, and escalation.

• Support on desktops, notebooks, printers, scanners, hardware components.

• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.

• Installation of Apple IPad software’s and deployment.

• Generate reports and submission of daily/weekly updates.

• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.

• Printer Maintenance.

Requirements

• Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.

• Prefer minimum 3 years experience.

• Hardware Skill – Desktop, Laptop, Printer and Scanner

• Windows OS (Must know Windows 10) & Mac OS (added advantage)

• Microsoft Office

Licence no: 12C6060

Location: Singapore Client Office (On-Site)

Salary: 50,000 - 62,000 SGD, annually + 10% performance bonus

THIS POSITION REQUIRES YOU TO BE IN OFFICE Monday - Friday.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experience, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the People Experience team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Responsibilities:

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Nice to have:

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Our client is a leading power generation company in Singapore. Due to their current expansion plan, they are looking for a Technical Officer to join their team, with the aim of further developing the current high-performing team.

Key Responsibilities:

• Inspect and maintain electrical equipment in the Desalination Plant.
• Troubleshoot and resolve electrical issues.
• Supervise contractors and ensure quality work.
• Administer maintenance-related paperwork.

Requirements:

• Diploma in Electrical Engineering.
• Knowledge of electrical systems.
• Strong attention to detail and safety.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang