Job Description

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

The ideal Senior Technical Consultant demonstrates thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants (Developers) deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

YOUR IMPACT: Responsibilities

• Become a highly certified and recognized Salesforce expert
• Help clients consistently meet/exceed goals and metrics
• Contribute to customer success through front and backend solution development and release management
• Deliver high client satisfaction (CSAT)
• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
• Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.
• Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
• Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.

MINIMUM QUALIFICATIONS

• Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
• Experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
• Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.
• Experience with Waterfall and/or Agile implementation methodologies.
• Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Polished speaker with the ability to evangelize best practices at various levels within a large organization.
• A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
• Travel to client site (average of 50%), but maybe higher or lower based on the client engagement.
• Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.
• Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:
  Salesforce Certified Administrator
  Salesforce Certified Sales Cloud Consultant
  Salesforce Certified Service Cloud Consultant
  Salesforce Certified Advanced Administrator
  Salesforce Certified Marketing Cloud Administrator

Leadership Qualities

• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
• THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
• TRUST: Trust the company’s core values
• ADAPTABLE: Excels in high levels of uncertainty and change

Our client is a Global MNC, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Admin to be part of their team for ongoing transformation projects. They are located in the Central – easily accessible.

Responsibilities:

1. Process Purchase Orders & Prepare invoices
2. Follow up on customers complaints and overdue payments
3. Perform data entry, filling, scanning
4. Providing after sales service

Requirements:

• Min Diploma in Business administration or Supply Chain
• Min 2 years of relevant experience in Sales Admin
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

As the first contact point for internal customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. In addition, you will ensure that software, licenses and operations comply with TÜV SÜD Standards.

Key Responsibilities:

· Provide support, troubleshoot and resolve IT problems encountered by users: network, PC Client, systems, applications, printers, hardware and other services as necessary

· Attend to helpdesk calls, voice mails and emails and provide onsite support to users located at various locations i.e. Tuas

· Assist to standardize and enforce Software & licenses, ensuing compliance with TÜV SÜD Standard software and Clients

· Establish and review computer operation processes and procedures. Perform computer operations that include access control, data backup, security patches, anti-virus, system upgrade

· Maintain and enforce corporate IT policies on access control, email, internet access, anti-virus and security

· Liaise with computer suppliers on the maintenance and the purchase of computer software and hardware and ensure that they comply with TÜV SÜD Standards

· Coordinate and manage servicing, repair and disposal of PCs

· Support Teams Meeting, WebEx, Video conferencing & Audio conferencing

· Other IT-related duties as assigned

Key Requirements:

· Minimum ITE / Diploma in Information Technology or other relevant fields with at least 2 years of experience in helpdesk support or related roles

· Possess knowledge and experience in the following areas:

• Microsoft Active Directory, DNS, DHCP
• Microsoft Window 11, Office 365 suite and SharePoint etc
• Anti-virus, Forticlient VPN, Remote access, Service Desk ticketing system

· Capable of providing VVIP support

· Good analytical, interpersonal, communication and problem solving skills

· A proactive team player but with the ability to work independently in challenging projects and timelines

The Developer envisions, designs, implements, tests, and rolls out platforms to host applications, systems, programs and database protocols in support of end users’ needs. He/She contributes to the definition of requirement and design specifications. He defines innovative approaches to platform development and integration of security aspects. He develops prototypes, creates software tools for test and automation, and evaluates latest best practices. He conducts quality assurance of platforms. He develops Application Programming Interfaces (APIs) to allow flexible and scalable interactions across applications, systems, programs and databases. He designs creative solutions for complex problems.

He applies structured thinking to develop solutions and is creative and innovative in designing new and improved platforms and approaches. He is a strong team player, who communicates effectively with others and guides junior members in the team.

Identify requirements

• Determine requirement and design specifications
• Plan full platform development lifecycle from idea conception through release and maintenance
• Recommend approaches that balance security, stability, and performance needs
• Provide technical guidance on proposed solutions and alternatives

Design platforms /platform features

• Prototype new platform solutions and/or new features for existing platforms
• Perform platform capacity planning and demand forecasting
• Perform code reviews
• Implement best practices of service-oriented architecture
• Participate in the quality assurance process
• Implement data protection strategies, including user authorisation and access management

Implement platforms /platform features

• Implement platforms / platform features
• Test platforms to ensure best possible user experiences
• Review resilience/disaster testing results
• Define security best practices for the platform
• Integrate third party software
• Configure platform performance monitoring tools

Optimise platforms

• Identify potential areas for platform improvement
• Make architecture changes to platform to scale for growth
• Optimise backend features and code logic to meet requirements for new products and initiatives
• Implement best practices and frameworks in platform development
• Automate common tasks to improve systems and processes
• Establish automated test frameworks

Maintain Platforms

• Prepare platform maintenance plans including timelines and resources needed
• Set up disaster recovery solutions
• Resolve platform failure incidents
• Conduct root cause analysis
• Develop technical and operational standards, procedures, technical documentation and metrics
• Help establish best platform engineering practices

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.

• OEM - vendors for hardware replacement ( DELL / HP )

• Shop floor specific software basic trouble shooting.

• Manage vendor site visit for Hardware issues.

• Hardware provision for customer end users

• Help users with email activation, first time login in laptops and configure profile.

• OS Installation / Software installation for Desktop / Laptops

• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends

• Also handle VIP End Users.

• Asset Management

• L1 Network and Server troubleshooting skills

Technical Provisioning Engineer

 

Working Hours: Mon to Fri, 9am to 6pm (weekends & PH on standby)

Mobile Allowance provided

Transport Allowance provided

Responsibilities: 

• Coordinate with customers and third-party providers to ensure that services are delivered on time. 
• Ensure that servics are correctly provisioned and delivered according to the customer’s technical requirement. 
• Conduct thorough service testing before handing over the circuit to the customer. 
• Troubleshoot service provisioning issues should they arise during service activation. 
• Collaborate with the NOC and Engineering team to resolve provisioning issues.  Responsible for handling configuration requests from internal teams. 
• Configure network devices such as routers, switches and firewalls.
• Document testing results and provisioning details.

Requirements: 

• Diploma in Computer Science, Information Technology, Engineering or a related field 
• A minimum of 1 year of experience in a related field is preferred. 
• Possesses an interest in Internet Technologies (e.g., routing, switching, and general network infrastructure) and technologies associated with the ISP market. 
• Strong analytical and problem-solving skills, with a flair for addressing technical and operational challenges. 
• Prior experience in an ISP environment would be advantageous. 
• Possession of professional certifications such as CCNP would be advantageous.

John Koh Yong Chong

EA Licence Number: 23C2060

Registration ID is R1110099

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Responsibilities

• Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
• Provides L2 support and troubleshoot production incidents and critical system interfaces through the Payment System.
• Assist the Incident Manager in identifying and implementing preventive and detective measures for applications, including root cause analysis.
• Aid the IT Planner in achieving project objectives and execute production transitions for new system launches and system change requests.
• Recommend system improvements based on identified process gaps.
• Develop and document implementation, integration, and standardization processes in accordance with established standards.
• Identify and suggest processes suitable for automation and implementation.
• Lead and coordinate projects, providing analytical support and conducting requirement analysis for system enhancement, fixes, and emergency application changes deployment.
• Promptly highlight and escalate risk issues to relevant parties.
• Participate in system restoration exercises for Disaster Recovery.
• Coordinate regular issue resolution meetings with developers/vendors.
• Perform other duties as and when assigned.

Requirements

• Hold a Diploma/Bachelor’s degree in Computer Science or Information Technology.
• Possess a minimum of 4 years of experience in Application or System Support, preferably within a bank or financial institution.
• Have hands-on experience supporting Payment systems.
• Experience in an Enterprise Application support environment involving interaction with multiple functions (developers, infrastructure, service desk, and business users).
• Possess functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, and customer eAdvices.
• Have technical knowledge of applications hosted on both Windows and LINUX, capable of performing database queries (SQL Server, ORACLE), and managing application services under Windows and LINUX environments.
• Demonstrate proficiency in scripting (e.g., DOS, Shell Scripting).
• Exhibit self-motivation and a strong work ethic to ensure high-quality work delivered in a timely manner.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24166

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Your role

We are looking a Sales Support to provide service and maintain good customers relationship with existing accounts.

What Will You Do

• Selling of aviation cleaning chemicals.
• To manage and maintain relationship with Principal Account.
• To provide service and maintain good customers’ relationship with existing accounts.
• To manage in-direct sales channel and resellers.
• To open new accounts and explore new business opportunities.
• To handle customer’s enquiries and requirements.
• To perform pricing analysis and Inventory management.
• To deliver presentation at customer site.
• To prepare weekly and monthly submission of sales report and sales plan.
• To perform sales collection and credit payment.
• To perform other ad-hoc duties as assigned by the management.

What Do We Need

• At least a Diploma in Sales & Marketing or equivalent.
• At least 2 years of corporate sales experience in Aviation Industry.
• Possess Class 3 driving license with own vehicle.
• Preferably have experience in cleaning chemicals for aircraft usage.
• Proficient in Microsoft Excel (Pivot Table, Formulas) and Microsoft PowerPoint.
• Able to travel overseas for business trip (APAC Region).
• Good interpersonal and communication skills.

Salary Range: $ 2500 - $ 2800
Working time: Monday to Friday, 8am - 5pm // 9am - 6pm
Working location: Ang Mo Kio

Job Description

• Analyze sales data and calculate monthly commissions for staffs, ensuring accurate and prompt payment
• Develop and maintain spreadsheets, databases, and POS software to support business operations
• Organize and maintain filing systems to ensure easy access and retrieval of important documents
• Provide administrative and operational assistance to the team
• Other duties as assigned by immediate superior

Requirement

• Proficiency in MS excel
• Minimum 1 year of experience in the related fields

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Benefits:

Salary: Basic up $3200

Working Location: Pandan Crescent (Clementi)

Working hours: Mon to Fri (8.30am - 5.30pm)

Permanent position

With bonus, medical benefits, annual leave, and other benefits

Duties:

• Assisting Sales personnel to service customers
• Managing inventory
• Placing and fulfilling orders
• Receiving and shipping inventory
• Performing local sales calls and deliveries
• Provide assistance to customers.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Lee Hao Quan

Registration Number: R23118786

MCI CAREER SERVICES PTE LTD

EA License No: 06C2859

The Opportunity

• Opportunity to work in well-known MNC, Resume Booster!
• Working Hours: Monday - Friday, 10am – 7pm (Mondays & Fridays WFH)
• Location: Central / One-North
• Duration: 1 Year (renewable subjected to performance)
• Salary: $1,800 monthly

The Requirement:

• Able to work independently with minimal supervision.
• Able to commit for at least 1 year.
• Proficient in MS Office and Google Workspace.
• Knowledge of Salesforce is a plus!

Job Description:

• Verification of opportunities and ensuring that all documentations (e.g.: licenses, menus) are valid for smooth merchant onboarding.
• Handles day-to-day operations for the Sales team through various tasks (e.g.: report generation, pipeline management, onboarding, slides).
• Coordinate with relevant stakeholders in relation to onboarding and contracting processes.
• Handles tickets and channel escalations and assigning them to the relevant stakeholders within SLA.
• Ad-hoc administrative tasks as assigned by team lead.

Next Step

• Prepare your updated resume, click "apply" or send to [email protected]
• *Only shortlisted candidates will be contacted.

Our comprehensive range of offshore marine solutions is designed to meet our customers' evolving needs in the oil and gas, and renewables sectors. We are committed to sustainability and ensure ESG compliance in our operations.

Crew Management

• To undertake the role of a catalyst Assistant Crewing Manager to plan and execute the crewing requirements to support the larger business and operational requirements to be fulfilled by the vessels under their charge.
• To contribute to Project Kick Off Meetings, develop crewing matrixes to support the business/project requirements.

Change Management

• To develop the implementation plans for the new crewing initiatives, including the phasing, communications and training sub-plans to support a sustainable roll out of the changes.
• Automatic SEA contract generation via COMPAS.
• Seafarer e-performance appraisal via COMPAS.
• Adoption of Recruitment Module to enable crew self-service for data/information entry and uploading into COMPAS.
• To review and propose enhancements to Crewing Procedures to further enhance seafarers’ user experience.

Projects:

• Policies and Guidelines to enable crew self-service for travel arrangements via COMPAS.
• Exploration of additional means to enhance engagement outreach with Seafarers.
• To lead and deliver a topical presentation during Sea Staff Seminar Or any other approved KMG-level projects/initiative.

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.

An opportunity has arisen for a Technical Delivery Manager to join our company. You will manage and be responsible for the development, quality and timely delivery of projects. You are adept at managing teams, providing strong leadership and steering members towards meeting critical project delivery milestones. If you enjoy building strong teams with a focus on delivery efficiency and quality, this is a great opportunity for you to be involved in a key area of strategic importance.

Key Responsibilities

• Responsible for each project phase of requirement validation, technical design, development, testing, launch and maintenance.
• Plan, manage and be accountable for implementation timeline, from inception to delivery and launch.
• Establish objectives and schedule project milestones toward full project implementation.
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements and delivers high quality services to our clients.
• Provide input to functional design and architecture, track and resolve escalated technical issues during build and test phases.
• Monitor progress, highlight issues encountered, flag potential roadblocks early, mitigate risks and manage issues appropriately.
• Stay on top of delivery efficiency and unblock any impediments for the technical delivery for the team
• Responsible for the leadership and management, including education, mentoring, coaching and leading of teams, particularly technical team leaders and technical specialists, to promote a culture of service innovation and delivery.
• Manage resource utilisation and project costs to ensure profitability, ensure that financial impact is considered at each stage and adhere to financial guidelines
• Initiate and implement best practices and processes to drive innovation, improve productivity and efficiency.
• Coordinate multiple workstreams and reconcile the dependencies among them.
• Ensure that deliverables are to agreed configuration, methodology and quality standards.
• Responsible for project documentation, including but not limited to technical and system requirements.
• Function effectively as the single-point interface between delivery team and internal/external stakeholders, interface with client and manage expectations
• Coach, motivate and drive the delivery team with technical leadership and vision.

Prerequisites

• Minimum 10 years software industry experience
• Strong in-depth understanding of and experience in full SDLC and Agile standards and policies, solution architecture and design.
• Experience and knowledge of the latest Java tech stack.
• Substantial expertise in full stack development technologies, tools, design solutioning and familiarity with Agile methodologies.
• Good understanding of responsive web and have done at least 3 excellent responsive solutions with mobile-to-desktop approach from a single codebase.
• Experienced in developing performance-optimized solutions for mobile devices in
  native or hybrid technologies
• A good ideology for managing maintainable, scalable and cross-browser code across large sites.
• Extensive background in developing and delivering complex projects with clear
  delivery management objectives throughout the lifecycle.
• Project planning, progress monitoring and milestone control skills.
• Possess strong experience in mobilising a delivery team, scoping and planning activities, transitions from workstream into delivery, and following through the full product lifecycle
• Excellent verbal and written communication skills.
• Strong leadership and client management skills with good organisational ability.
• Ability to perform in a multi-faceted role with strong technical knowledge and awareness of emergent trends.
• Highly effective communication ability to lead and facilitate discussions across all tiers, including functions like architecture, technical specialists, business analysis, team leaders, client management
  

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun and a fast paced culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences, and mentor-mentee program
• Plenty of snacks (healthy and indulgent), catered lunches, beverages

Get in touch

Please visit www.aleph-labs.com or drop us an email at [email protected].

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

Responsibilities:

• Perform customers’ orders processing and arrange for shipment
• Providing sales support, pricing support as well as assisting in sales campaigns to maximize sales profitability
• Maintain good customer relationships, including going for customer visit if necessary
• Prepare weekly sales reports and managing monthly orders and sales
• Conduct market trend analysis and competitors analysis for market competitiveness
• Review on competitors’ sales operations, strategies, and proposal for improvement measures
• Responsible for invoice/ billing matters and payment follow-up
• Perform other ad hoc duties as assigned.

Requirements:

• Bachelor’s Degree or Diploma in any related discipline.
• At least 1 - 3 years of sales support or inside sales experience
• Willingness to travel if required.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilties:

• Monitor IT networks, server systems and commercial clouds.

• Single point of contact with customers/users, resolver groups, third party service providers and other departments

• Answer hotline calls and respond to e-mails within agreed timescales and SLAs

• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales

• Maintain documentation and comprehensive records of issues and problems

Requirements:

• Diploma/Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication

• Strong teamwork and communication skills

• Excellent customer service skills

• Prior experience in Network Operations Centre (NOC) environment preferred

*12 hour rotating shift work, shift allowances will be provided.*

Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg

Tempserv Pte Ltd

License No: 06C3745

Attention: Wee Wan Qi / EA Personnel No: R22109446

Our client is a Global MNC, one of the leading players in the Manufacturing sector. Due to business needs, they are now recruiting a Sales Admin to be part of their team for ongoing transformation projects. They are located in the Central – easily accessible.

Responsibilities:

1. Process Purchase Orders & Prepare invoices
2. Follow up on customers complaints and overdue payments
3. Perform data entry, filling, scanning
4. Providing after sales service

Requirements:

• Min Diploma in Business administration or Supply Chain
• Min 2 years of relevant experience in Sales Admin
• Proficient in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Our client looking for a Sales Support Executive (3 months to 1 year contract) to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Handling incoming inquiries and collecting relevant caller information for follow-up by sales personnel.
• Assisting in the creation of proposals based on information provided by the Sales and Marketing team.
• Generating invoices and preparing monthly reports for consolidated billing purposes.
• Managing and organizing the filing system and software for waste information management.
• Supporting the Customer Service Manager in ensuring smooth daily operations within the team.
• Collaborating with the Customer Service Manager and Sales Director on matters related to customer care, market intelligence, and marketing communications.
• Updating the customer database with current and potential customer information.
• Coordinating with various departments, including logistics and operations, to meet customer requirements.
• Performing administrative tasks such as updating engineers' schedules, providing project details, and processing expenses.
• Ensuring clear communication between engineers and the Service Manager, preparing service quotations, and managing documentation.

Requirements:

• Proficiency in MS Office.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

• Ensure all the BAU support queries from business are handled on priority and within agreed SLA.

• Ensure application stability issues are well taken care off.

• Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.

• Ensure Preventive and detective measures of the applications are identified and implemented.

• Support the resolution of incidents and problems within team.

• Proactive event monitoring and ensuring alerts are well handled.

• Require 24X7 availability for managing the incidents and critical batch support.

• Automate processes and remove Toils.

• Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures

• Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.

• Experience in managing Mission critical applications running on Mainframe Environment

• Experience in Incident Management, Change Management, Problem Management.

• Very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL

• Experience in supporting CORE BANKING applications are plus

• Along with Mainframe technologies, any experience in Java, Unix, REST API is advantageous.

• Good level of command over production Infra; performance monitoring using tools Like OMEGAMON

• SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.

• Good experience in running automation and improvements experience.

Our client is from Frieght Forwarding industry. They are looking for a After Sales Support Executive to assist their team for the next phase of their business. They are located in East.

Duties:

• Serve as the main liaison for customer inquiries, ensuring proactive management of accounts.
• Cultivate and strengthen customer relationships while fostering collaboration across departments.
• Support in the preparation of bids, contributing to successful customer interactions.
• Provide insights to enhance revenue strategies aligned with existing business models.
• Collaborate with global accounts, participating in operational reviews and assessing KPIs.
• Offer troubleshooting assistance to the global operations team as needed.
• Promptly escalate and address customer issues within designated timelines.
• Work closely with sales, customer service, billing, and operations teams.
• Update and uphold Standard Operating Procedures (SOPs) and share best practices.
• Assist in vendor identification to optimize costs and streamline operations.

Requirements:

• Min Diploma in any relevant field.
• Min 2 years of working experience in Frieght Forwarding industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

• Responsible for creating HTML and PDF versions of MCU software user’s manual using document generation tools.
• Must be able to use version control tools like git.
• Must have some knowledge of code documentation tools like Doxygen or Java Docs.
• Must be able to use Markdown as well as HTML, XML, and CSS. Should be able to manage and maintain document conversion tools based on Python.

• Responsible for creating HTML and PDF versions of MCU software user’s manual using document generation tools.
• Must be able to use version control tools like git.
• Must have some knowledge of code documentation tools like Doxygen or Java Docs.
• Must be able to use Markdown as well as HTML, XML, and CSS. Should be able to manage and maintain document conversion tools based on Python.

Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to provide global support for their mission critical banking systems

• Providing Application support to a few mission critical application
• Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues.
• Performing root cause analysis
• Ensuring timefly resolution especially for high severity incidents to business users
• Providing updates on problems / issues reported
• Ensuring processes are followed
• Working with level 3 support and development team for unresolved issues

Requirements :

• Minimum 6+ years of experience working in supporting mission critical high volume applications
• Strong troubleshooting, analytical and problem solving skills
• Experience working in banking industry is a must
• Able to work under pressure
• Good knowledge in ITIL
• Min 4 years of experience working with Unix/Linux , Windows
• Experinece in support Java application is a plus
• Good expeience working with RDBMS
• Experience working with middleware such as weblogic, websphere
• Experience with with Batch scheduling tools is a plus
• Good communication skills

Interested candidates please email your latest resume to [email protected]

Job Summary

Supervise construction & architecture related works, maintain building quality control and ensure works are carried out in accordance to specification, drawings, instruction etc.

Supervision of the construction of the structural works under the Building Control Act and to render all assistance as may be required by the consultant.

Familiar with PPVC Construction would be advantage

To carry out all duties required of a RTO under the BCA regulation

Technical Skills & Competencies

Well-versed in Local (Singapore) Regulatory Requirements i.e Approved Document, Accessibility Code, FSSD requirement

Well-versed in Technical Detailing and Drawing

Project Management

Construction Technology

Other Skills & Competencies

Leadership, Decision Making, Teamwork, Communication, Interpersonal Skills

Job Role Requirements

Min. 2-3 years' local (Singapore) experience as a C&S/Architectural RTO

Possess a valid RTO certificate

Experience in HDB BTO projects

Registered with IES/ACES

Good command of Autocad/IT Knowledge

Able to work independently and positive work attitude

Ability to follow up tasks & meet dateline pressure

Sense of responsibility

Job Responsibilities and Duties

• Speaking with clients over the phone and online.
• Understanding client needs and objectives.
• Addressing enquiries and resolving concerns efficiently and proactively.
• Processing client orders or complaints.
• Building client relationships.
• Documenting calls and filing written reports.
• Reporting to a group manager and working with the team to achieve targets.
• Attending meetings and training programs.
• Prepare monthly reports such as

1. Stock balance reports and billing reports for 3PL & 4PL clients
2. Sample report for Inter-company
3. Warehouse utilisation report (Migrant to Power BI)
4. Secondary assembly services billing for Inter-company

• Support in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities (3PL & 4PL).
• Review 3PL, 4PL, inter-company W&D agreements and assist in preparing agreements.
• Attend to other ad-hoc duties as assigned.

Job Requirements

• Have obtained at least a GCE 'O' or 'N' Level.
• Preferable with at least 1 year of call centre experience in any industry
• Proficient in Microsoft Excel
• Power BI and Business Central will be added advantage.
• High-level written and verbal communication skills.

Job Description

Technically competent in Oracle EBS Core HR, Self Service HR, Absence Management, Approval Management Engine, Talent Management and Compensation Modules

Technically competent in Unix/Linux, Oracle PL/SQL, WebLogic, Java J2EE, Oracle SSO Roles/Responsibilities

Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.

Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.

Fine tune applications and systems for high performance and higher volume throughput

Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.

Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.

Respond on time to the queries raised by various business units. Confidential S/N Role Team/ Competency Core Skillsets High Level Job Scope Job Description

Provide timely updates regarding production status and progress of issue resolution.

Perform impact analysis of enhancements/projects that will impact supported systems.

Participate in Disaster Recovery and Business Continuity exercises.

Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.

Have a quality mind-set with prevention attitude to attain zero defects

Able to support SIT/UAT/PROD/DR deployment, with DevOps

Able to support relevant software/platform/database upgrade for the systems.