Working Location: Jurong / Tuas (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm /830am-530pm
Salary Range: $2,800-$3,200

Job Description

• Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
• Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• Ability to work in a project-based environment requiring flexibility and teamwork.
• Performs other duties as assigned.

Minimum Qualifications and Skills

• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• 2-3 Years working experience in relevant field
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Willing to work off-hours and weekends when required for projects or emergency support.
• 2-3 years’ experience in Windows Desktop support.

In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Responsibilities:

• Perform on-site installation, commission, maintenance, troubleshoot, and repair of customer’s semiconductor manufacturing equipment.
• Provide training to customers on the use and maintenance of the equipment.
• Coordinate and communicate the status of assigned jobs to internal and external stakeholders.
• Prepare field service reports on customer support activity and supports the preparation of quotation (services, parts, upgrade and retrofit packages and etc).
• Support pre-sales activities.
• Promote maintenance contract, machine enhancements and value-added services.

Requirements:

• At least a NITEC, diploma, degree or related certification in engineering.
• At least 2 years of relevant working experience with semiconductor or PCB assembly equipment.
• Experience with front-end wafer fab or semiconductor back-end packaging manufacturing equipment. Knowledge of tape lamination, tape removal, wafer mounting, wafer grinding, wafer dicing, wafer inspection or chemical processing systems would added advantage.
• Ability to travel overseas on short notice.
• Opportunities for overseas training.
• Good interpersonal, communication, and negotiation skills in understanding customer needs.
• Shows initiative and is a lifelong learner.
• Can work independently and yet is a strong team player.

Key Responsibilities

1. Will prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements
2. Will drive project deliverables and task details by through the use reports, tracking charts and, checklists.
3. Aligns the activities of resources internal to the business unit to achieve on-time and within budget performance objectives for the project.
4. Monitors, and reports to the business unit on project's cost performance.
5. Will participate on intra business unit design teams to complete projects. Will contribute to the team's technical development in the pursuit of the team's project goals.
6. Will research causes to project obstacles and assist in implementing solutions for resolution.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Responsibilities

- Attend to sales enquiries, generate quotations, and provide after sales support

- Service and maintain existing customer accounts

- Process orders from multiple online sales platforms

- Generate sales leads and cross-selling thru cold calling and emailing.

- Provide sales and administrative support to the team

Requirements

· Excellent interpersonal and presentation skills

· High level of commitment and responsibility

· “N” or "O" Levels / Nitec / Diploma / Degree

· Knowledge in MS Office Applications

Other Information

· Industry: Washroom & Hygiene

· Location in Ang Mo Kio

. Working hours: Mon-Fri 8:30am to 6pm

Interested candidates please apply with a detailed CV stating contact information, current & expected salary, availability date to [email protected]

Salary will be depending on experience.

• Permanent role
• Well-established global organisation in the energy, oil and gas

About Our Client

We are partnering with a well-established organisation in the oil and gas industry, headquartered in Singapore with presence of offices in Europe.

Job Description

• Ensuring all daily BAU issues are resolved on a timely manner or escalated to the relevant team for resolution for the ETRM systems
• Supporting the Project Manager in all upcoming new projects by taking part in entire project life cycle, ranging from requirements gathering, functional design and user acceptance testing
• To drive regular discussion without ETRM vendors for issue resolution, prioritization of change request and release planning
• To involve in regular meetings with business users to understand new requirement and change request and drive them to completion

The Successful Applicant

• At least 5 years of working experience in the ETRM or related industry
• Strong understanding with SQL databases, VBA and Python scripts
• Good knowledge with Risk Management System, and front to back business process in a commodity trading firm or a financial institution

What's on Offer

• Permanent role
• Well-established global organisation in the energy; oil and gas industry
• Attractive remuneration and benefits package

Benefits:

• 5 Working Days: Monday to Friday: 8:30am to 6pm / 8:00am to 5:30pm / 9:00am to 6:30pm
• Location: Jurong East (walking distance from MRT)
• Work Life Balance

Job Responsibilities:

• Handle end-to-end work pass administration including but not limited application, renewal, issuance and cancellation of work passes for internal, external and outsourced workers timely.
• Maintain work pass administration record tracking and follow-up closely on all work pass transaction.
• Ensure the entire work pass Administration in compliance with MOM Rules & Regulations.
• Advise and monitor all pre-employment medical check-ups for new hires.
• Liaise with MOM and clients on workers or work pass matters.
• Troubleshoot and rectify application issues i.e.. rejected application.
• Daily Operations - arrange drivers for arrival of workers / medical check / courses, vaccination etc.

Additional requirements:

• Possess CEI (Basic) advantageous
• High level of initiative, meticulous and detailed oriented with strong organization skills
• Basic understanding of the prevailing MOM rules & regulations
• 1-2 years relevant experience

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

​

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all works including all civil and architectural works, plumbing, sanitary, drainage, irrigation and sewer system, commuters facilities, road works, trial trenches and utilities diversion etc.
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems systems and gantry crane and submit evaluation report endorsed by a PE
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works associated to micro-tunneling and mining, Flyover works, sewer diversion (including shaft construction and pipe-jacking operations.

Requirements:

• Diploma or Degree in Civil and Structural Engineering
• At least 4 years’ of experience, of which 3 years experience in either geotechnical works or airport construction.
• Possess a valid RTO cert by IES Singapore

What you’ll be doing:

• OutSystems infrastructures on premise or on private clouds.
• Troubleshoot operating systems network and database related issues.
• Define the enterprise architecture to maximize OutSystems capabilities.
• Ensure OutSystems best practices for architecture performance and security.
• Manage applications lifecycle and deployment.
• Support on premise or on private clouds hosted running on Linux and Windows OutSystems, MySQL, MSSQL Server and similar technologies.
• Play a critical tech lead role in managing the operations of the environments and ensures this is done in accordance with established procedures and best practices.
• Implement monitor refresh and perform disaster prevention and recovery tasks on all supported applications.

What you’ll need:

• Any qualification in Computer Engineering and or any relevant qualification
• At least 5 years of relevant technical knowledge and experience in the administrating OutSystems 10 (and above) and integration with REST APIs.
• Minimum 3 years of working experience in supporting and managing Windows Servers, Linux Server, MySQL and MSSQLin current or past employment.
• Strong in governing system hygiene (Compliance factors).
• Adequate knowledge of web related technologies (Web applications, Web Services, Service Oriented Architectures and API) and of network/web related protocols.
• Strong analytical skills with ability to assimilate information quickly.
• Excellent communication (oral and written) skills and ability to influence to gain consensus from multiple stakeholders when required.
• Strong team player and interpersonal skills.

Benefits:

• AL: 15 days
• Medical Benefit
• 1 month performance bonus upon completion of a full year of services

Interested applicants: kindly submit your resume to [email protected]

Job Responsibilities:

Application Remediation -

1. Monitor the health/performance of applications to identify and address potential issues.

2. Conduct regular system checks and maintenance tasks to ensure optimal functionality.

3. Provide prompt and effective support to end-users, addressing inquiries, troubleshooting issues, and offering solutions.

4. Collaborate with users to understand and document their needs, ensuring a positive user experience.

5. Investigate and diagnose software issues, working closely with development teams to resolve complex technical problems.

6. Document and communicate solutions to recurring problems to minimize future occurrences.

7. Maintain comprehensive documentation of application configurations and support processes.

8. Create user guides and knowledge base articles to empower users to resolve common issues independently.

9. Work closely with cross-functional teams to ensure effective communication and collaboration.

10. Participate in the testing and deployment of new software releases.

Job Requirements:

• Application Support, Troubleshooting and Patching
• Degree or Diploma in IT/Computing with experience in managing applications and products to ensure day to day operations.

Saghana Sithara | Registration Number: R1550224

Customer Service |Sales Support | Quotation | Ubi

• Working hours : Monday - Friday (8.30am to 6pm) / Alternative Sat : 8.30am to 1pm
• Salary: $2000 to $2300
• Location: Near to Ubi MRT (Focus One)

Job Responsibilities:

• Answer Customers enquiries from phone calls, email.
• Issue invoice
• Arrange deliveries
• Quotations
• Part time cashiering duties

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Career Highlights:

• Good career advancement opportunities
• Competitive compensation benefits
• Company’s transport available.

Job Description:

• Provide technical support for JD Edwards EnterpriseOne applications, troubleshooting issues and ensuring system availability and performance.
• Collaborate with cross-functional teams to analyze, configure, and implement system enhancements and upgrades.
• Conduct regular system maintenance, including patching, updates, and monitoring system health.
• Offer end-user training and create documentation to facilitate efficient use of JDE applications.
• Respond promptly to user queries, identifying root causes and implementing solutions in a timely manner.
• Participate in the development and execution of test plans for system changes and enhancements.
• Maintain compliance with security standards, ensuring data integrity and confidentiality within the JDE environment.
• Proactively identify opportunities to streamline processes and optimize system performance.

Job Requirements:

• BSc Computer science or similar
• At least 3 years of working experience in providing applications/system support for JD Edwards.
• Working hours: 5 days (Mon-Fri: 8am to 5.30pm)

• Provide 7 x 24 operational support for all production practices including weekends and holidays for:
• Basis IT troubleshooting knowledge on both Window and Mac machine.
• Update and maintain good working knowledge of DWP platform and other associated system and processes.
• Help in documenting BAU support processes
• Assist Property team in managing Video Conferencing rooms room
• Support DWP CSAT
• Provide technical expertise to facilitate investigation of complex technical issues.
• Possesses strong understanding of technical in DWP systems to identify and resolve issues in a timely fashion.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Able to lead in terms of technology and conceptualize, propose design and architectural evolution, along with operational model.
• Contributing to development of high quality fully tested source code complying with deadlines, schedule and coding standards.
• Liaise with business analysts for clarification and understanding of requirements.
• Provide deployment and change management of the solution/platform
• Develop tests strategy in coordination with project manager / Business Analysts
• Provide technical assistance during user acceptance test
• Support applications in production - analyze and resolve issues as they arise as well as propose optimizations for future.
• Monitor the results and quality of the different software solutions and projects implemented in the organisation

Job Qualification

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

The successful candidate will definitely have:

• At least 12 years of software development experience
• At least 8 years’ experience working with Java
• Strong knowledge on various design patterns
• A strong understanding of recent Java language features, such as lambdas, streams, and futures
• Good knowledge of algorithms and data structures, with strong fundamentals in complexity analysis
• Strong ability to analyze code – understand execution flow & debug even without access to a debugger
• Experience with Maven, Git, writing and maintaining integration tests
• Strong familiarity with Linux and bash
• Good knowledge of SQL or an SQL-inspired dialect such as HQL
• Experience in cloud native architecture.

An ideal candidate will also have expertise in some or all of the following:

• JupyterLab, JupyterHub, Jupter notebook, Mercury ecosystem
• Gitlab, Jenkins and Ansible with exposure to devops culture
• Jira or a similar issue-tracking system
• Python
• AWS cloud architecture

Additionally, knowledge of the following would be helpful although it is not required:

• Web development fundamentals (HTML, Javascript, typescript, jQuery, ReactJS, etc)
• Docker/Kubernetes, Microservices
• ElasticSearch
• Understanding or interest in finance & financial markets, particularly interest rate derivatives in their many forms (Forwards, Futures, Swaps, Swaptions, etc)

Besides having greater development experience than an intermediate or junior developer, a technical lead will be expected to make sometimes complex architectural decisions that balance difficult trade-offs, and defend those decisions to management and clients within the bank; he or she will be expected to take a leadership role in the team, mentoring less experienced colleagues and helping them progress.

All candidates, but particularly seniors, will be held to high a standard when it comes to communication, both oral and written. You should have good expository style, be able to explain yourself clearly and concisely, especially when the subject is technical and complex. It goes without saying that your English must be extremely fluent.

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

Benefits Summary:

• Semiconductor company located in Ang Mo Kio
• Basic up to $8,000 + AWS + VB
• Mondays to Friday

Responsibilities:

• Lead a team of design engineers in the design and development of semiconductor equipment from module to machine conceptualization
• Carries out CIP programs to extend product life cycle, enhance product competitiveness, improve gross margins and lower COO
• Reliability and feasibility tests
• Support Technical Sales in specs review, costing and product evaluation
• Resolve all technical field issues within the Product family
• Responsible for product performance on site.

Additional Information:

• At least a good Bachelor’s degree in a Mechanical Engineering discipline, with a working knowledge on fundamental hardware and software design applications
• Strong technical background in semiconductor related equipment development involving ultra-high precision, high speed mechanisms
• Possess good technical drawing skills using either ProE/SolidWorks/Solid Edge.
• Good knowledge in semiconductor packaging and assembly processes
• Excellent systematic problem-solving ability using DFMEA or other tools
• Experienced as a Technical leader with good project management skills and able to leverage on group dynamics to achieve breakthrough and results

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search. You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

Working Hours: Monday to Friday [9.00am-6.15pm]

Location: Suntec Tower 3

Requirements:

• 2-3 years of relevant experience

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalisation.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

VSolutions Pte Ltd, a leading solutions provider for the media and broadcast industries has been engaging and delivering successful seamless workflow solutions to many satisfied clients in Singapore and beyond. We provide Point products sales, Postproduction System Solutions, Digital broadcast and Media Asset Management Solutions. We are looking for suitable candidates to join our team and explore the interesting world of digital media.

We are looking for an experienced and well-organized Sales & Admin individual to provide the necessary support to the field sales & service team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation, and information. The goal is to facilitate the team’s activities to maximize their performance and the solid and long-lasting development of the company.

Position : Sales Support Executive

- Generating leads: Responsible for identifying potential customers and building a list of leads to contact.

-Assisting in sales & service proposal and follow-ups not limited to quotations, sales order and follow up Proforma Invoice and other sales related documents to ensure the flow of processing smoothly.

- Assisting in sales and marketing activities when needed as coordinating company events/Exhibition/Conference/Seminar.

- Providing administrative support: Responsible for providing support to the sales & service team, such as scheduling meetings, coordinating RMA, and preparing reports.

- Tracking customer interactions: The individual will be responsible for keeping track of customer interactions in a customer relationship management (CRM) system via Zoho CRM inclusive of entering and maintaining sales data.

- Providing support to the management, inclusive general office management, ad hoc duties and support as required.

Requirements

• Proven experience in sales experience as a sales coordinator or in other administrative positions will be considered a plus.
• Familiarity with Microsoft Office Suite is a must and CRM systems advantages.Well-organized and responsible with an aptitude in problem-solving.
• Have excellent communication and organizational skills, as well as experience in sales or customer service.
• Willing to learn and excellent in handling multi-tasking jobs.
• A team player with high level of dedication.

Qualifications

• O/A Level or Diploma in any relevant discipline or relevant field certification in sales, marketing or customer service will be an asset.

Benefits:

- 5 days working

- Friendly working environment

- Attractive remuneration and benefits

- Work life balance

If you possess the above qualities, we would like to know you better, please send us resume, qualification certificate indicating available commencement date and expected salary. We regret that only short-listed candidates will be notified.

Website : www.vsolutions.tv

Job Description

• Coordinate with Operations and Client to ensure quality service delivery.
• Maintain stock and inventory.
• Implement maintenance schedules for tools and equipment.
• Facilitate effective work processes.
• Assist in resolving existing contract conflicts.
• Support Operations team to perform administrative duties include data entry, prepare report, maintaining and compiling records and org chart etc.
• Assist on arranging worker’s accommodation and liaising with agent.
• Monitoring & updating attendance of employees' records and maintaining a proper filing system.
• Office administrative duties including courier, provide clerical support on daily operation, including filing, scanning, photocopying, etc.

Job Requirement

• Min 2 year in Operations / Clerical Administrative
• Good knowledge of Microsoft Word, Excel and PowerPoint
• Able to multi-task and have initiative to respond to various situations
• Class 3 License

As a Software Developer, you will be a key player in designing, implementing, and maintaining software solutions that facilitate the analysis and interpretation of scientific data. This role offers a unique opportunity to contribute to the development of cutting-edge tools and applications that empower our stakeholders in their pursuit of groundbreaking discoveries.

Key Responsibilities:

• Scientific Platform development: Design, develop, and maintain a platform for research using HPC and artificial intelligence (AI) technologies.
• Workflow development: Implement software systems, tools, and algorithms with relevant databases and develop workflows that support the analysis, visualization, and interpretation of large and complex scientific data sets. Organize workshops and tutorials to facilitate uptake of these workflows by NSCC users.
• Partnerships: Develop and maintain partnerships with academic, research, government, and industry partners, to ensure the successful integration of HPC and AI technologies into their research and development activities.
• Upskilling: Stay up-to-date with the latest developments in HPC and AI technologies, and identify new and innovative ways to leverage these technologies to support scientific research.
• Collaboration: Collaborate with scientists, engineers, and other stakeholders to identify and solve complex technical challenges, and to design and implement innovative solutions.
• Planning: Contribute to the development and implementation of project plans, schedules, and budgets, ensuring that resources are allocated effectively and efficiently to meet the needs of the organization.
• Reporting: Communicate findings through presentations, and reports for NSCC as well as stakeholders/collaborators.
• Quality assurance: Ensure compliance with relevant regulations, policies, and best practices, and implement measures to protect the confidentiality, integrity, and availability of HPC and AI systems and data.

Qualifications:

• Bachelor"s/Master"s/PhD degree in Data Science, Computer Science, or a related field.
• Proven experience in Singularity or similar workflow design, development, and optimization.
• Proficiency in relevant programming languages (e.g. SQL, BASH, C/C++, Fortran, Javascript, Python).
• Experience with Linux development environment and toolchains (e.g. GCC, Clang, Intel compilers).
• Experience with server-based and high-performance computing.
• Familiarity with bioinformatics tools and resources, and an understanding of biological data types and formats.
• Familiarity with Linux command line, system administration, scripting, and software tools.
• Familiarity with performance and memory profiling tools, and debugging tools.
• Familiarity with software version control process and tools (e.g. git, github, gitlab).
• Strong problem-solving skills and the ability to work collaboratively in a dynamic team environment.

Your Role

An Application Support Engineer is an IT professional who provides technical support regarding a spectrum of software used within a specific business sector. Application Support Engineers are responsible for database management, while others put more emphasis on the programming end of an application.

What Will You Do

• Support Business Manager, Team Lead and sales team in various activities to ensure timely delivery/closure on business critical issues according to customer expectation.
• Level 1 and 2 support on software functionality and IT related issue
• Writing of Software/business Requirements Specifications/ Cases/user manual, test cases and test plan documents
• Perform SIT/QA/UAT testing
• Setup/create test data for users to do UAT
• Service request fulfilment
• Create and maintain support tickets
• Handle application query, issue and service request
• Support with system testing and deployment
• Assist with the goal of meeting performance and usage requirements
• Perform maintenance, troubleshooting, bug fixes and provide solutions
• Monitor the systems to ensure availability to users in a secure and controlled manner
• Conduct system backups, optimization, initiation of recovery procedures

What Do We Want

• Diploma in Computing, Computer Science or Computer Engineering or Equivalent
• At least 2 years software support application
• Ability to write Software/business Requirements Specifications
• Ability to write Use Cases/user manual, test cases and test plan documents
• Ability to investigate issues reported, reproduce issue and determine cause

Benefits Summary:

• Semiconductor Industry
• Basic up to $8,000 + AWS + VB
• Mondays to Friday
• Ang Mo Kio

Responsibilities:

• Lead a team of design engineers in the design and development of semiconductor equipment from module to machine conceptualization
• Carries out CIP programs to extend product life cycle, enhance product competitiveness, improve gross margins and lower COO
• Reliability and feasibility tests
• Support Technical Sales in specs review, costing and product evaluation
• Resolve all technical field issues within the Product family
• Responsible for product performance on site.

Additional Information:

• At least a good Bachelor’s degree in a Mechanical Engineering discipline, with a working knowledge on fundamental hardware and software design applications
• Strong technical background in semiconductor related equipment development involving ultra-high precision, high speed mechanisms
• Possess good technical drawing skills using either ProE/SolidWorks/Solid Edge.
• Good knowledge in semiconductor packaging and assembly processes
• Excellent systematic problem-solving ability using DFMEA or other tools
• Experienced as a Technical leader with good project management skills and able to leverage on group dynamics to achieve breakthrough and results

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search. You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lee Wai Yin Eunice | EA Personnel No.: R23116005

358

Our client designs, builds and markets its semiconductor manufacturing equipment used in the production of integrated circuits which are widely used in industries such as consumer electronics, IT and communications, automotive, aerospace, healthcare and others. Its core capabilities are in providing high-end vision inspection and ultra-precision handling solutions for die-sorting, vision inspection and laser marking requirements. They are currently hiring for a Technical Manager and will like to invite interested candidates to send your detailed resume to [email protected]

Technical Manager

MAIN DUTIES AND RESPONSIBILITIES:

• Lead a team of design engineers in the design and development of semiconductor equipment from module to machine conceptualization
• Carries out CIP programs to extend product life cycle, enhance product competitiveness, improve gross margins and lower COO
• Reliability and feasibility tests
• Support Technical Sales in specs review, costing and product evaluation
• Resolve all technical field issues within the Product family
• Responsible for product performance on site.

EDUCATION AND EXPERIENCE

• At least a good Bachelor’s degree in a Mechanical Engineering discipline, with a working knowledge on fundamental hardware and software design applications
• Strong technical background in semiconductor related equipment development involving ultra-high precision, high speed mechanisms
• Possess good technical drawing skills using either ProE/SolidWorks/Solid Edge.
• Good knowledge in semiconductor packaging and assembly processes
• Excellent systematic problem-solving ability using DFMEA or other tools
• Experienced as a Technical leader with good project management skills and able to leverage on group dynamics to achieve breakthrough and results

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead and will be part of INDIA Delivery Center.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Qualifications

Education

• Associate's Degree
• 4 - 7 Years of Experience

Technical Support Engineer
Responsibilities:
1. Ensure the stability of the video cloud products. Monitor the quality of online video services. Ensure that online incidents are solved completely, and understand every key point in the process of problem solving
2. Have a general understanding of our services and related systems. Being capable of setting standards to improve the efficiency of problem handling and reduce the probability of accidents happening greatly
3. Summarize the pain points in the use of the system periodically, and give suggestions to improve the service efficiency of the system
4. Document the summarized experience to form a knowledge base to facilitate knowledge sharing within the team.
5. Understand the system architecture deeply, and implement the data-indicator-and technical- driven product development. Propose a technical plan to the responsible system, and enable the implementation of the plan.
6. Analyze and summarize the technical issues and processing procedures, and propose effective suggestions and improvement schemes
7. Communicate with customers and product managers in an efficient way, and promote R&D work to meet what customer needs. Be capable of controlling the overall progress, quality and risks of the project

Requirement:
1. 3 to 8 years of technical support related working experience.
2. Bachelor’s degree or equivalent in the Computer Science, Computer Engineering or
Information Technology.
3. Candidates will be handling customers are based out of Mainland China.
4. Excellent communication, relationship building skills and comfortable managing multiple products, projects and customers.
5. Familiarity with video\audio related protocols, networking protocols(http,https,tcp,udp .etc) and CDN technology is a plus.
6. Strong problem solving and analytical skills
7. Familiarity with build/deployment/runtime tools e.g. Maven, Git, CocoapodsTechnical Support Engineer