Key Responsibilities: • System Administration: o Manage and monitor SAP ECC systems, including system health checks, user administration, and authorization management.
o Perform regular SAP system maintenance tasks such as system refreshes, kernel upgrades, patch management, and transport management.
• System Performance and Tuning:
o Monitor system performance, analyze system logs, and perform performance tuning to optimize SAP ECC system performance. o Troubleshoot and resolve issues related to SAP ECC systems, databases, and underlying infrastructure.
• System Support:
o Provide day-to-day technical support and resolve incidents within defined SLAs.
o Collaborate with the AMS team to handle service requests, change requests, and problem management.
o Coordinate with vendors, hardware teams, and other IT departments to resolve complex technical issues.
• Backup and Recovery:
Implement and manage SAP ECC backup and recovery strategies, ensuring data integrity and system availability.
o Conduct regular system backups and disaster recovery drills to ensure readiness for any unexpected outages.
• System Upgrades and Migrations:
o Participate in system upgrades, migrations, and patch management activities.
o Provide support during SAP projects including system installations, configuration, and go-live support.
• Documentation and Reporting:
o Maintain up-to-date documentation for SAP ECC systems, processes, and procedures.
o Generate and analyze system performance reports, providing recommendations for improvements.
Qualifications:
• Education:
o Bachelor’s degree in Computer Science, Information Technology, or related field. •
Experience:
o 5+ years of experience in SAP Basis administration within an AMS or support environment.
o Strong experience with SAP ECC systems.
o Experience in managing SAP landscapes in on-premise environments is a plus.
• Technical Skills:
o Proficient in SAP Basis administration, including system installation, configuration, and maintenance.
o Deep understanding of SAP ECC architecture and components.
o Strong knowledge of operating systems (Linux, Windows) and databases (Oracle, MSSQL).
o Familiarity with SAP Solution Manager for system monitoring and management.
o Experience with backup and recovery tools and disaster recovery processes.