We are looking for a dedicated Officer - Customer Service to join our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.
RESPONSIBILITIES:
• Ensure after-sales support to customers by providing high quality level of customer service (e.g, receive and respond to customer queries, attend to customer needs, replenish refreshment supply)
• Using in-house system to update all booking appointment of servicing and repairs
• Process job order and ensure effective flow of information from customers to workshop and vice versa
• You are to respond promptly and direct customer requests and issues to the designated resource, follow up on customer interactions
• Maintain record of all security passes to ensure rightful collection of serviced car
• You are entrusted to handle cashiering duties, manage and keep proper records of daily payments received
• You will provide assistance and work together with your teammates to improve the customer experience level
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