Responsibilities
- Respond professionally to all customer calls
- Log all enquiry, feedback and complaint cases promptly
- Escalate, monitor and follow-up proactively with customers to ensure closure
- Communicate and coordinate with teammates on outstanding cases
Requirements
- GCE 'O' Level or above or other equivalent certifications
- 1 year of customer service experience either front line or call center environment environment
- Able to work at least 2 weekdays + 1 weekend
- Work hours: Earliest shift from 7.30am, latest end 8pm (Flexible hours) OR 4pm to 11pm (Weekdays), 8am to 3pm (every Saturday)
- 3 months contract (renewable)
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
