The Allianz Emerging Talent Program is an intensive 18-month initiative designed to provide associates with a comprehensive immersion into the General Insurance industry. Throughout the program, associates will receive structured on-the-job training tailored to their assigned positions and engage in rotational assignments across various projects, tasks, and departments, facilitated by dedicated mentors for each rotation. Associates will also benefit from mentorship by senior leaders within the company. This multifaceted approach ensures that associates gain learning experiences and emerge from the program well-prepared to assume permanent roles within the company.
Our Opportunity:
As an Operations Associate focused on Claims, you will be expected to perform the several roles connected with the claims handling and administration process, such as loss assessment, coverage analysis, dealing with vendors and customers, both internal and external and performing portfolio data analysis for a proper claims management.
Key Responsibility Areas:
· Assess, evaluate and negotiate all Motor and Non-motor claims assigned and achieve settlement in a timely manner within the designated authority limit
· Handling of claim recoveries
· Liaison with service providers such as surveyors, investigators, lawyers, doctors and/or other relevant parties on claims matters
· Assist Manager / Head of Department in statistical reports, operational reports and recommendations on claims remedial steps (where applicable) on regular basis to Management
· Any other duties as and when deemed necessary
Capabilities and Qualifications:
Technical Skills
· Graduating students or fresh graduates (less than 2 years of work experience) with a university degree in a relevant field such as mathematics, statistics, actuarial science, or data science.
· Proficient on MS Office software and any other technology applications
· Effective communication, negotiation, customer service techniques/skills and interpersonal skills to be capable of dealing with all levels of clients, intermediaries, and external parties
· Experience on motor and/or non-motor claims handling is good to have, but not required
· Experience on data analysis and reporting is good to have, but not required
· Certificate in General Insurance (CGI) is good to have, but not required
General Skills
· Meticulous, analytical, problem solving and organized
· Open-minded, proactive, receptive to new ideas and cope well with changes and pressure
· Team Player who is willing to work in a dynamic environment and willing to help others
