Key Responsibility Areas:
1) IT Focused Initiatives Roll-out & Workplace Management
· Implementation of new Global initiatives for the workplace through a Project Management methodology
· Management of WPSM, our internal service desk – SLA
· Assess the required change management. Plan and roll-out the relevant change management plan
· Manage the accesses management of the company across the different business applications in a proactive and also reactive manner
2) Governance
· Ensure the appropriate IT governance in order to implement new Technology solutions including the preparation of the Architect Review Board (Permit to Build and Permit to operate)
· Prepare the supporting Quarterly ITSB, present and minute the ITSB
· Prepare the Quarterly GITD and ensure timely sign-off
· Ensure Pro-active & Strong Reactive Access Management of users
3) IT Budget and Expense management
· Drive the planning of the IT budget and forecast as part of the Yearly Strategic and planning cycle (anything related to IT)
· Ensure timely follow-up of the IT spend and prepare regular reviews
4) Vendor Management
· Ensure monitoring of the provider’s performance with respect to fulfilment of SLAs
· Monitor service supply with respect to service level agreements
· Responsible for overseeing the relationship to the Service Provider and the contractual framework complexity.
5) Risk & Compliance Management
· Management of Operational, Compliance and Legal risks, especially those related to regulatory discipline (MAS TRM, PDPC) and enforcement in addition to risks which may result in increasing Group reputational risk exposure, must be systematically monitored, adequately risk assessed and addressed, findings fully remediated, and properly reported to the BD and to the respective Group centre
· Manage both local toxicity and forward-looking toxicity assets
· Plan and execute the remediation action plan
· Single point of contact for internal and external audit. Ensure that all audit points are closed in the appropriate timeframe
6) IT Service Continuity Management
· Lead the IT Incident Management Process ensuring effective resolutions for P1/P2 incidents
· Maintain clear understanding of business continuity requirements (RTO/RPO, etc)
· Facilitate routine gap analysis between service requirements and service delivery
· Ensure alignment on requirements, capabilities, SLAs and priorities across business stakeholders
· Establish and maintain IT recovery documents
Capabilities and Qualifications:
Technical Skills
· Bachelor's Degree
· Minimum 5 years of strong experience in project management for small to medium sized projects with competing priority and disparate resourcing
· Budget and expense management experience
· Good knowledge of General & Life insurance, products and processes.
· Change Management Experience
· Good knowledge of Infrastructure concepts required to deal with infrastructure services providers
· Working knowledge with tools such as Jira and Confluence
General Skills
· Solid negotiation skills and ability to influence stakeholders
· Excellent interpersonal skills and ability to lead through others including advocacy and assertiveness with a global mindset
· Strong focus on collaboration, team building and customer services and collaborative leadership excellence with strong senior stakeholder management capabilities
· Ability to clearly communicate at all levels of the organization, including executive management.
