Job Description:
- Handle all customer service-related matters at the counter
- Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks
- Promote loyalty program and related activities
- Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required
- Support Marcom in promotional activities, events and loyalty program as required
- Administrative duties and any other ad-hoc duties as assigned
- Handle customer's enquiries & complaints
Requirement:
- Min GCE N Level qualification
- Min 1 year of working experience in relevant customer service role
- Proficient in MS Office Word, Excel and/or usage of CMS will be an added advantage
- Fluent in English
- Customer-oriented with good communication and interpersonal skills
- Able to work in fast paced environment and has passion for service excellence
- Able to work rotating shift, weekends & Public Holidays
- 5 days work
