Working days: Mon - Fri (office hours)
Work location: Novena / Clarke Quay
Salary: $4,000 per month
Contract duration: Up to 1 year contract (subject to operations needs & individual performance)
Responsibilities:-
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Assess work performance of officers and identify areas that need improvement
- Monitor and provide project status report to management
- Supervise officers to conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
- Understand of the surveys and Singapore standards by successful completion of the training provided
- Ensure officers understand the survey objectives and procedures
- Ensure officers compile, record, input results and data from interview surveys into the system
- Conduct verification to ensure completeness and accuracy of data collected
- Ensure that the given KPI are being met based on the project timeline
- Identify and report problems in obtaining valid data
- Reach out to the respondent from selected establishment to participate and in digital survey data transmission
- Explain survey objectives and procedures to respondent on the confidential database to be extracted
- Establish and maintain relationship with respondents throughout the project period
- Organize workflow and ensure that officers understand their duties and delegated tasks
- Set goals for KPI and deadlines in ways to meet project timeline
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations; regarding any complaints or concerns
Requirements:
- At least 3-5 years experience in leadership role
- Prior experience in call center environment will be beneficial
- Able to work in a fast paced environment & achieved assigned targets/KPIs
- Well spoken & good communication skills
- Proficient in MS office, especially Excel
Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.https://go.persolkelly.com/job/apply/6947
Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)
