Service delivery
Scope- Primary support is for Global Heads within WRB Group Risk and their direct report leads located at the site. The person in this role will also serve as back-up for the Executive Assistant to the WRB Chief Risk Officer; as well as, provide direct support when the WRB CRO is working in the site.
Calendar management
· Actively manage service recipient’s calendar including and not limited to drafting meeting responses on behalf of managers, scheduling appointments and setting reminders
· Manage any appointment/scheduling conflicts understanding priorities
· Work closely with stakeholders and ensure that all meetings/appointment details are updated in the service recipient’s calendar, accurately and timely
· Mark leaves, working from home, public holidays as per locations and travel itineraries on the calendar for the principals and their direct reports, where appropriate
Meeting/Event management
· Prepare and coordinates meetings including publishing agenda and recording minutes/actions accurately
· Coordinate weekly huddle and track actions if requested (follow-up to ensure closure of outstanding actions)
· Where required, pre-book meeting facilities (rooms or communication software such as video or audio-conferencing facilities)
· If participants include external parties for physical meeting appointments, ensure there is a local support to meet-and-greet visitors and abide by local protocols
· Actively participate in all staff engagement activities organised by team members and assist in coordinating activities to make an event successful.
Travel & Expenses management
· Plan travel itineraries appropriately to ensure sufficient buffer for touch-down and departure for traveller
· Ensure travel-related documents are prepared ahead (including VISA/immigration requirements, etc). Travel options with adherence to company policies
· Be available to support anytime during travel to assist in last minute requests, if any
· Check for traveller’s preferences (such as room type, bed type, smoking/non-smoking needs, dietary restrictions, allergies, etc) and make arrangements accordingly
· Prior to travel, ensure detailed agenda is provided to traveller, including landmarks, contact persons and references ahead of traveller’s itinerary.
· Review and validate any travel and expenses claims submitted for approval. Collect all relevant receipts from service recipients or requester
· Check bills are as per the Group’s Travel & Expenses or related financial guidelines
· Scan and file all records in softcopy, whilst ensuring details of expenses are recorded in order
· Enter details in the system with correct code and descriptions; submit for approval and follow-up till completion (approval), providing clarifications as required to claims approver (or approver’s delegate)
· Proactively guide service recipients or requester about limits as per Bank’s travel and expense policies, before expenses are incurred
· Ensure adherence to budget plans, as required
Administrative activities
· Provide office support for service recipients but not limited to ensuring adequate supplies of business cards, arranging software, hardware, stationeries, tools and corporate devices and accessories, etc
· Manage filing of hard/softcopies of documents, coordinate the flow of paperwork and apply necessary data restrictions (confidentiality) and access controls
· Provides management information system reports as required
· Create/amend presentation decks in line with the Group’s style requirements
· Create/manage distribution list (apply security mode)
· Raise appropriate service requests (SRM) for technology-related services
· SharePoint administration (including file management, access, and technical issues)
· Creating content and update the team's internal website (Bridge page) such as uploading articles, feature writings, proofreading, and formatting
· Undertake adhoc assignments or mini projects – project manage appropriately to ensure deliverables are as per target timeline, with regular progress updates provided to stakeholders or accountable executive
Group Risk Team Site Support
· Act as property floor coordinator for the WRB Risk Group team in SG/CBP, managing access and updating seating plans as necessary
· Coordinate floor and seating moves, from time to time, as directed with respect to the WRB Risk Group team in SG/CBP
· Coordinate the WRB Risk Group team annual BCP filings (for those located in SG/CBP
Third-party supplier and/or vendor management
· Ensure vendor details are entered in the system along with securing approvals
· Raise eProcurement (vendor invoices) and ensure payment are submitted in a timely manner
Recruitment and onboarding/exit support
· Work closely with Talent Acquisition (TA) to coordinate arrangements – raise job requisition (JR), compile resumes, arrange interviews, update progress tracker and finalise/close JR with TA
· Arrange recruitment huddle with hiring managers for screening, progress updates and finalisation, in the frequency requested by the service recipient
· Facilitate any onboarding/exit arrangements as needed including, but not limited to building access, hardware/laptop needs, mobile phone set up
· Understand the Bank’s and Company’s procedure and rules, around the recruitment and/or onboarding for Non-Employed Workers.
Project/change management
· Manage and protect business as usual (BAU) capability during the Change Process
· Provide subject matter expert advice, guidance, and support to the project managers on managing change
· Review new business requirements and provide solutions where required
Regulatory and Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
· Lead the right environment to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Other Responsibilities
· Embed Here for Good and Group’s brand and values in team
· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
· Act as property floor coordinator for the WRB Risk Group team in the site including access mgmt, coordination of floor moves and seating arrangement. in SG/CBP, managing access and updating seating plans as necessary. Coordinate team annual BCP filings (for those located in SG/CBP
Our Ideal Candidate
· 5+ years of relevant work experience as an Executive Assistant, Personal Secretary or Administrative Assistant in an international firm preferred Risk - Business Partnering working senior executives
· Logical, organised, reactive, detail orientated and able to concurrently address multiple priorities
· High integrity and ability to deal with confidential information
· Demonstrates ingenuity and creativity to find solutions to complete tasks. Has the foresight to think ahead to next logical step.
· Bachelor’s Degree / Graduates from a recognized university.
· Any secretarial course / certification will be an added advantage.
Role Specific Technical Competencies
· Good Microsoft Outlook, PowerPoint, Word & Excel skills
· Experience in managing travel & expense plans and associated platforms
· Experience with using Trello, Mural or OneNote a plus
· Reliable, self-motivated, intuitive, and proactive
· Possess a positive, flexible and collegiate approach with the ability to contribute to the team
· Ability to build effective relationships at all levels, demonstrating confidence in dealing with senior staff across the Group
· Proactive and strong administrator and organiser, with excellent attention to detail
· Ability to work with minimal direction and successfully manage unexpected change
· Able to flex approach to meet the different approaches to each Manager’s requirements and preferences
· Excellent verbal and written communication and people skills
· Ability to prioritise workload and manage deadlines. Adaptable to last minute and developing events whilst still maintaining composure
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
