Duties & Responsibilities:
- Administration of onboarding of clients to service.
- Scheduling of staff to clients based on needs and requests.
- Handling client inquiries about the service.
- Invoicing, tracking and ensuring prompt payment of service.
- Assist in handling client complaints.
- Home Care attendance, invoice, subsidy tracking (Household Means-Testing, Senior Mobility Fund, Medifund, etc.)
- Ensure efficient documentation and systematic filing of client information.
- Will report to the Home Care Manager.
- Work closely with Nursing Manager to ensure that the right care staff is assigned to the right client.
- Any other assigned adhoc tasks assigned by management team.
Requirements:
- Minimum GCE ‘O’ level.
- 5-Days work week. (Alternate Saturdays work.)
- Possess a pleasant personality and ability to provide high standard of customer service.
- Relevant experience in customer service will be advantageous.
- Ability to multitask and strong problem-solving skills.
- Possess a can-do attitude, meticulous with an eye for details, good interpersonal skills, independent and committed team player.
- Proficient in MS Office.
Benefits:
- Attractive base salary and incentives.
- Great opportunity for career development in a growing market.
- Coaching and training provided by a highly experienced team.
- Opportunity for growth in an expanding organisation.
- Highly flexible environment to brainstorm and implement ideas.
- 15 days annual leave.
