Duty & Responsibilities：
- Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
- Prepare beverage according to standardized recipes and customer preferences
- Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
- Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
- Prepare drinks by following the prescribed recipes and preparation techniques
- Ensure knowledge of menu and products
- Accurately process customer orders, handle cash and electronic payments
- Act in compliance to operational policies and procedures
- Communicate customer feedback to managers and recommend new menu items
- Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
- Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies, handling stock delivery upon arrival as needed and communicating inventory needs to management
- Handle daily administrative tasks related to outlet operations
Requirements：
- Responsible, highly motivated and proactive individual with regular and punctual attendance
- Prior working experience as a Barista or in a similar customer service role is preferred, however not mandatory but an added advantage. Training will be provided
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Basic math skills for processing payment and handling cash transactions
- Able to work and collaborate as a team to achieve outlet targets and to ensure smooth operational process
- Flexibility to work various shifts, work evening, weekends, and holidays as needed
