Main Duties and Responsibilities
Our Guest Relations Officers play a pivotal role in upholding Banyan Tree’s unparalleled standards of service and excellence. As our brand ambassadors, they will deliver our signature service to our guests, ensuring their stay is memorable, comfortable and exquisite.
Key Responsibilities
- Guest Service Excellence: Ensure an exceptional experience for our guests by being one of the first points of contact for them. They will welcome guests upon arrival and provide a seamless check-in and check-out experience. Our Guest Relations Officers will assist in addressing guests’ inquiries in a prompt and professional manner
- Concierge Services: As part of the role, our Guest Relations Officers will seek to understand our guests’ needs and offer them recommendations regarding dining, entertainment, transportation, and other guest needs. They will also advice on the various offerings in the Resort and the attractions.
- Operations: Manage guest profiles, process payments, and handle various administrative tasks related to guest services. Prepare and maintain accurate records and reports as needed.
Job Requirements
- Minimum of 3-5 years of experience in a similar capacity in a property of similar standing.
- Professional Certificate/NiTEC in Hospitality Management, or a related field
- Exceptional communication and interpersonal skills with the ability to engage effectively with guests.
- Strong problem-solving abilities and attention to detail.
