Duties and Responsibilities:
- Manage the residents and enhance overall service experience of residents
- Proactively engage with the residents & advisors to address their unmet needs and (dis)satisfaction level
- Attend to feedback, complaints and services requested by the residents and follow up with contractors / internal technical team to resolve the issues that were raised
- Conduct callback with the resident to ensure issues are well-resolved before closing the case
- Assist in crisis management and visit affected residents and provide updates accordingly
- Solve, propose and make decisions at operation level
- Enhance overall service experience
- Manage and monitor arrears cases
- Conduct home visits to remind residents for arrears payment and identify financial hardship cases
- Any adhoc duties as assigned by the supervisor
Requirements:
- Candidate should preferably hold a Diploma in Hospitality Management Course
- Those without relevant diploma qualification but with relevant work experience will be considered too
- Possesses a strong customer-oriented mindset
- Possesses strong communication skills with ability to effectively engage with residents
- Ability to identify issues, think critically, and offer solutions quickly and efficiently
- Ability to work well with others, share information, and contribute to a positive work environment
