We are seeking a dedicated Junior IT Executive to join our Client's service desk team. In this role you will be the first point of contact providing Level 1 technical support and troubleshooting assistance.
Duties & Responsibilities:
- Manage the day-to-day operations of Global Service Desk team by providing phone, email, and MS Team chat support in line with the agreed Service Level Agreements
- Serve as the Service-Desk liaison to major business-impacting initiatives
- Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality
- Respond to calls which will include problem identification, escalation and resolution of hardware and software problems. Work with vendors for problem resolution.
- Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents
- Excellent troubleshooting skills and hands-on experience with various operating systems.
- Responsible for monitoring system performance, IT system operations and storage utilization
- Manages user accounts and assets and assigns and updates security permissions on the network according to security policy.
- Manages and keeps track all IT asset inventory
- May include some travel to client offices within Singapore.
Interested candidates please share your resume at [email protected]
DAPL IT Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
