Responsibilities:
- Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our guests.
- Establish a professional communication and provide tip-top hospitality services to our guests, including managing check-ins / check-outs, enquiries and maintenance requests.
- Conduct room viewings for guests who request for a room change, and follow-up with the necessary proper documentations in our property management system.
- Roll out housekeeping rosters and coordinate in-room / external maintenance work with contractors.
- Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming and landscaping works.
- Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised.
- Ensure compliance of Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations.
- Provide support for community events held within the property.
Requirements:
- Minimum Diploma in Hospitality or relevant field.
- At least 2 year(s) of experience in student hostel / serviced office operations management.
- Experience in property / facilities management or front desk would be advantageous.
- Good team player with interpersonal, analytical, presentation skills.
- Service-orientated with pleasant disposition.
- Experience in using MS Office.
- Candidates who is able to start work immediately or on short notice would be preferred.
