Salary Range: $3,200 - $4,200
5 days a week, 44 hrs per week
Rotating shifts: Morning, afternoon and night (including Sat and Sun)
Job Description:
- Responsible for directing, monitoring, and supervising the daily activities at the Front Office including reception, cashier, telephone, reservation, and baggage services as well as other operational departments of the Hotel, including the business center
- Ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel
- Assist in guest check-ins and check-outs
- Answer guests' enquiries and handle complaints in a courteous and professional manner
- Assists and ensures that the accomodation of the VIPs are arranged properly before their arrival
- Check the Logbook and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints
- Monitor housekeeping discrepancy reports and take corrective actions when necessary. Handle security-related matters
- Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies. Maintain the cash float amount according to expected occupancy.
- In charge of the planning, organizing and conducting on-the-job training
- Conduct spot checks on outlets in the absence of the Outlet Manager
- Monitor room inventory closely and collaborate with Sales to optimize revenue and occupancy from group allotments
