- Management and support of daily End Users IT requests/issues on business application and Workflow systems
- Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors
- Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).
- Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory
- Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems
- Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.
- • Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.
- Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.
- Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.
- Perform impact analysis arising from business change requests.
- Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.
- Testing and debugging systems to ensure that they meet functional and performance requirements.
- Providing training and support to end-users and IT staff on the use and maintenance of systems.
- Ensuring that systems comply with relevant laws, regulations, and standards.
- Providing technical guidance and mentoring to junior system analysts
- Perform any other duties as directed by Section Head and Management
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