about the company:
Our client is a global MNC and a leader of industry within the retail space. With decades of constant innovation, growth and expansion, they have become a global brand with a presence in more than 50 countries today. Internationally recognised as a leading brand in the consumer industry, they pride themselves in delivering the highest quality of products whilst remaining dedicated to sustainability.
about the role:
We are seeking a CRM Executive for a 12-month contract during the roll-out stage of the CRM program and continue to support local markets to enhance CRM programs across the region. You should have at least 2 years of CRM experience, and it's advantageous to have experience with Salesforce Marketing Cloud, Loyalty Cloud and Service Cloud. Your day-to-day tasks will include report extraction, analytics, data coordination, and communication with various teams, and testing.
- Coordinate with different teams to set up project , gather required data and ensure smooth data flow.
- Assist with Salesforce Marketing Cloud and Service Cloud functionalities, if applicable.
- Conduct User Acceptance Testing (UAT) for the Salesforce CRM program during the roll-out stage.
- Support end-users with Salesforce related clouds inquiries and issues.
- Extract reports and perform data analytics to support decision-making.
skills and experience:
- 2 years of work experience in CRM support or related roles in retail B2C industry.
- Familiarity with CRM strategy and execution, including Loyalty program, automated personalized communications to customers, UAT testing, report extraction
- Experience with Salesforce Marketing Cloud and Service Cloud is a plus.
- Hands on experience of Marketing Cloud.
- If you are a self-motivated individual with experience in retail B2C CRM support and a desire to contribute to a successful roll-out of our Salesforce products, we encourage you to apply.
To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)
