Company Overview:
We are looking for an experienced professional to join our client as a Senior KYC Ops Specialist. This role involves leading the KYC Operations team in Singapore and taking full responsibility for all KYC-related functions, including onboarding. You will report directly to the Head of KYC Operations.
Responsibilities:
- Support the Bank’s growth strategy by working closely with key stakeholders across the organization.
- Develop and implement systems, processes, and staffing plans for KYC Operations to achieve the target operating model.
- Lead continuous improvement efforts in customer lifecycle management to maintain high and consistent service standards.
- Oversee KYC-related activities, ensuring alignment with OKRs, SLAs, and KPIs. Manage both local and offshore teams, providing guidance and training as needed.
- Advise internal stakeholders on regulations, requirements, and processes for new customer accounts and products in both existing and new markets, including KYC and regulatory classifications like FATCA/CRS.
Job Requirements:
- At least 7 years of experience in customer-facing KYC services, including relationship and project management.
- Deep knowledge of customer due diligence and product fulfillment, with the ability to implement effective controls throughout the customer lifecycle.
- Understanding of the evolving regulatory landscape, particularly in the financial services sector.
- Proven experience managing local and offshore teams, with a track record of meeting KPIs and SLAs.
EA Licence No: 11C5502 | EAP Registration No: R1549612
