As a B.P.de Silva Retail Executive, you are responsible for delivering a great client experience, building our brand one customer at a time and ultimately driving our business through sales.
You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.
The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is above all, committed.
Key responsibilities include but are not limited to:
Customer Service and Sales:
● Being a brand ambassador reflecting the company core values
● Ensuring the very best levels of customer service.
● Selling, directing and driving sales.
● Offering a personal shopping and styling experience to our clients.
● Delivering the monthly and seasonal sales targets and working closely with the team to do so.
● Ensuring that customers are added to the Database.
● Maintaining a Customer book of key customers and VIP’s.
● Leading by example when it comes to follow-up and clienteling.
● Managing after sales-service of client’s
Be Team Player/Buddy
● Demonstrate a high degree of maturity and integrity.
● Lead by example and model behavior that reflects the company's core values.
● Manage conflict professionally and take ownership for your part in the team dynamic.
● Share weekly sales report and insights with the team
● Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Stock Management:
● Working closely with the Operations team to ensure healthy stock levels
● Keeping stock replenished and stock rooms tidy.
● Conducting regular stocktakes.
The Ideal Candidate
● A highly motivated and competent individual able to converse confidently at all levels both internally and externally with staff and clientele.
● Passion for People, Design, Jewellery and Gemstones with at least 3 years of relevant experience
● Comfortable working in a fast-paced retail environment.
● Attractive commission
