The Oracle Cloud Infrastructure (OCI) Specialized Cloud Programs team plays a pivotal role in delivering large-scale cross-functional projects that impact our most strategic dedicated cloud customers!
As a Customer Delivery Manager Senior Principal Program Manager, you will be the single threaded owner collaborating with cross-functional partners to align customer priorities and driving end-to-end execution of complex region delivery projects.
The ideal candidate will be an extraordinarily strong communicator, both written and verbally, have a well-rounded customer engagement background, and come with a history of leading large-scale projects end-to-end.
Responsibilities
- Handle dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner
- Provide a single point of contact for customer leadership and project teams
- Own work-back schedules, generating communications and presentations, and planning and coordinating meetings
- Take large, complex projects and break them down into tasks, achievements, and deliverables
- Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity
- Anticipate bottlenecks, handle issues, and negotiate tradeoffs to balance business needs and technical constraints to support customer success
- Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership
- Provide executive status updates to stakeholders, both internally and externally, and call out issues as necessary
- Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success
Preferred Qualifications
- Eight (8+) or more years handling high visibility implementation projects and/or customer engagements
- We are looking for skilled problem-solver and strategic problem solver who takes ownership
- The ability to work autonomously, make high impact decisions, and judgement calls
- Excellent communication and interpersonal skills, with the ability to effectively be a great partner with customers at all levels
- Thrive in an innovative, ambiguous, and fast-paced environment
- PMP, PgMP, or equivalent project management certification is a plus
- Travel to customer site or local office up to ~20%
