The Senior Assistant Manager (Business Development) supports the Head of Department and works with the NUHS Diagnostics service leads to oversee business development and routine operation of the unit by liaising with external and internal stakeholders. The incumbent will plan strategically to support extension of Diagnostics service support to primary healthcare entities (polyclinics, nursing homes and GPs).
Responsibilities:
- Assist HOD in development of initiatives and projects to plan for strategic business expansion opportunity and priorities.
- Participate in public and private business tenders, working with finance and service leads to draft business proposal, costing and optimal service delivery.
- Working closely with the leads of Diagnostics services, establish, implement and maintain appropriate policies, procedures and internal control for all specific activities within the business unit
- Review and organise management reports and collate statistics to track department’s Balanced Score Card (BSC), monitoring performance vs targets periodically.
- Maintain business unit’s websites (internet and intranet) by updating contents, collaterals and acting on feedbacks received to ensure service improvement
- Maintain business unit’s contracts with internal (e.g. NUP or entities within NUHS) and external clients (e.g. GP clinics)
- Working with the Leads of Diagnostics services, plan and prepare budgets that are consistent with business objective and goal.
- Champion communication and foster good relations with internal and external clients, including but not limited to informing changes that may affect workflow.
- To undertake any assignments or projects as assigned by the HOD.
Requirements:
- Degree in any discipline (Business Admin, Communication). Prior experience in healthcare industry will be an added advantage.
- Communication skills – able to articulate key messages appropriate to stakeholders, written& oral; able to employ various channels of communication to achieve desired outcomes
- Analytic Skills – able to identify root cause of variance to workplans and budgets and recommend action plans
- Negotiation skills – able to negotiate with stakeholders to achieve win-win arrangements.
- Collaborative – able to effectively engage, influence and interact with staff of all levels and functions; to garner buy-in from stakeholders and enable change
- Strategic thinking – able to see the big picture and vision success with sufficient clarity
- Multi-tasking – able to effectively handle multiple tasks/projects and operate in a complex environment, adapting to changing roles and priorities
- Financial acumen - strong financial and analytical skillset
- Others: Plan & facilitate meetings & workgroups; Project leadership, operations management & execution experience
- Proficient in Microsoft Office (Words, Excel & PowerPoint). Knowledge of MS Project,Access, Power BI such as Tableau will be an advantage.
