HCSA Community Services is a charitable organisation with the Institute of a Public Character (IPC) status and a member of the National Council of Social Service. As a family of dedicated staff, volunteer teams, and corporate and community partners, we continue to give a future and a hope to the vulnerable in society.
HCSA is certified as a Great Place to Work ®. At HCSA, our commitment to being a Great Place to Work® is not just a label; it's a reflection of the vibrant and supportive culture we have nurtured together. Within our organisation, everyone is not just a part of a team; they are valued contributors to a workplace built on respect, fairness, and mutual support. Our leaders are known for their credibility, a result of our unwavering dedication to open dialogue and integrity.
At the heart of HCSA's existence is a profound purpose – to give a future and hope for the vulnerable among us. Building and sustaining this culture is a critical part of achieving our mission. We invite you to embark on a rewarding journey where your skills, ideas, and passion will contribute to making a difference in the lives of those in need.
GENERAL SUMMARY
The Manager, Administration and Operations is to ensure smooth day-to-day operations of the Single Room Shared Facilities (SRSF) project, ensuring safety and security of the house with a user-centric perspective. This role oversees all administrative, residential and operational aspects of the programme.
This role oversees all administrative, residential and operational aspects of the programme including supervision of staff, workmen and any other personnel deployed directly or indirectly through HCSA for the execution of Services at Site, attending to, addressing and reporting feedback, issues, conflict or grievances of the Authorised Tenants/Authorised Occupiers.
ROLES & RESPONSIBILITIES
Oversee day to day safety and security functions
1. Supervise staff, workmen and any other personnel deployed directly or indirectly through HCSA for the execution of Services at Site
2. Supervise handling day to day general queries from the residents and visitors of SRSF
3. Plan, implement, supervise and review security access control systems; address potential and actual security issues through recommendation, implementation and review of action plans
4. Plan, supervise and review the implementation of emergency response and crisis management plans
5. Oversee the implementation of supervision, room inspection and oversight of Authorised Tenants/Authorised Occupiers to ensure their safety and overall well-being
6. Develop, review and oversee the enforcement of facility rules, management of disciplinary issues and incidents
7. Ensure proper documentation and timely submission of reports
8. Ensure compliance with Risk Management Plan, Pandemic Plan and Emergency Response Plan, conduct regular reviews and make recommendations for adjustment when necessary
9. Manage communication amongst HCSA staff, sub-contractors and Housing Development Board-appointed (HDB) Facilities Management Company
Maintenance of SRSF
1. Oversee all housekeeping and maintenance related matters, including key press, store, stock take, room and facility inspection, cleaning of common areas and refuse collection as well as coordinating with internal stakeholders and external contractors and vendors for necessary maintenance repairs
2. Oversee regular maintenance check and shelter inspection are conducted to maintain effective operation, cleanliness and hygiene of facility
3. Oversee regular facility inspection and security check to maintain effective operation, safety and security of the facility in the night
User-centric Service Delivery
1. Oversee the provision of residential support related to facility operations as assigned (administrative and operational)
2. Admission support – Assist in the admission and orientation of new SRSF residents
3. Promote neighbourliness – Provide guidance, support and mediation, working collaboratively with other teams, to uplift the residents to achieve stability, self-reliance and social mobility
4. Programme support – Assist in logistical matters for effective functioning of facility and activities facilitation
5. Ensure proper handover and follow-up from night security guards (HDB Facilities Management)
6. Ensure effective and efficient utilisation of facilities including common activities rooms/areas, kitchens, and other recreation rooms
7. Attend to feedback and report on their status to HDB
IT Support
1. Oversee IT support in operation and administrative work for the effective functioning of shelter
Staff Management
1. Responsible for manpower resource planning and allocation for the Residential (operational) team
2. Guide, train and supervise staff in executing of roles and responsibilities
3. Oversee performance management for the operations team to achieve Key Purpose Indicators
4. Manage disciplinary and human resource related issues with guidance from PCO (HR) and ensuring compliance to policy and legislation
5. Advocate for diversity and an inclusive organizational culture
Stakeholder relationships
1. Collaborate with other teams in fulfilling global objectives of the programme
2. Manage communications and feedback from stakeholders and team members
Others
1. Any other duties assigned by supervisor from time to time
QUALIFICATIONS
Education And Experience
1. Minimum Bachelor Degree in social sciences, business or management and/or diploma or certificate level qualification in social work, counseling or psychology
2. Minimum 8 years’ relevant working experience with at least 5 years in management / leadership positions
3. Good organization and planning skills
4. May be required to work on weekends or at night should there be unforeseen circumstances
5. Knowledge of relevant social issues such as homelessness and poverty preferred
6. Demonstrate proficiency in digital tools for data visualisation, data analysis, report-writing and presentation
Other Requirements
1. Able to work flexible hours
2. Able to take initiative to identify areas of responsibilities
3. Sense of safety and emergency
4. Good interpersonal and communication skill
5. Effective and strong team player
6. Knowledge of correctional and addictions work preferred
Salary commensurate with experience.
Venue of Work: Yio Chu Kang
