What’s the job?
To support and coordinate among Rooms Division – Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel. Your duties and responsibilities include but not limited to the following:
Your day-to-day
FINANCIAL RETURNS
· To run morning reports, these include: Housekeeping Room Status Report; VIP Report; Out-of-Order Report; Arrivals; Housekeeper’s report.
· Prepares daily room assignments (maid’s report) for morning shift room attendant.
· Reviews message books for special requests or instructions.
GUEST EXPERIENCE
· Key work order for Engineering to follow up with the maintenance job.
· Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
· Manages the room attendant audit portal
· Update registration cards in Front Office
· Update meal list in Front Office
· Coordinate with Kitchen to prepare meal for PSHN
· Assist GSL to prepare key for guest arrival
· Following up with Guest request by coordinating with both Engineering and Housekeeping departments
PEOPLE
· Issues keys according to floor assignments.
· Answers phone and logs all messages.
· Responds to any requests from guests.
· Informs supervisors of any special guest needs.
· Coordinates the make-up or rush rooms with Front Desk.
· Prepares and monitors room status reports for possible discrepancies.
· Transmits messages from guests to Housekeeping personnel, laundry department, F& B-room service, front office and engineering.
· Ensures all calls pertaining to the next day’s operation, such as personnel calling in sick, are logged in message book and keep Assistant Housekeeper and Executive Housekeeper informed.
RESPONSIBLE BUSINESS
· Record and manage all Lost and Found items.
· Coordinates the return of all lost and found items.
· Prepares the next day’s schedule based on the house count.
· Calls in extra personnel when necessary.
· Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave.
· Checks whether all keys are in respective place
· Coordinate with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering).
· Prepare vendors’ invoices to submit to Finance Department
· Assist in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
· Assist in documenting audit files
· Raise purchase orders