Total 83 job vacancies by Agency For Integrated Care Pte. Ltd.

• Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
• Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
• Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
• Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
• Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
• Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
• Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
• Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required

Requirements

• A degree or equivalent in any field, from a recognised University
• Minimally 3-4 years of relevant working experience, preferably in similar capacity
• Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
• Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
• Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement

Responsibilities

• Develop and review strategic plans, proposals and policies to enhance and future-proof the Silver Generation Division (SGD)’s capabilities to support our seniors in the community
• Engaging stakeholders and partners from Ministries, Agencies, Corporate, Social Service Agencies and Grassroots to explore opportunities for collaboration and co-develop initiatives to benefit our seniors
• Develop and oversee the division’s annual work plans and Key Performance Indicators (KPIs)
• Plan for resources such as budget and manpower to support the capability building, projects and operations
• Perform data analytics on outreach data and generate insights to guide operational planning and development of new engagement strategies.
• Prepare proposals/presentations and communicate to senior management and stakeholders
• Support the development of communication plans in alignment to the strategic directions
• Coordinate and monitor the operationalisation of workplan items, and reporting of SGD’s KPIs and submissions from sub-units
• Drive innovative efforts and continuous improvements for the division

Requirements

• Degree in any discipline
• Prior experience on ops-policy planning and data analysis is preferred
• Possess project management, planning, coordination and facilitation skills
• Good in writing, presentations, data and numbers
• Curious, agile and willing to push the boundaries
• Able to work with ambiguity and multiple perspectives
• Possess good critical thinking and decision making skills
• Able to work in a fast-paced, dynamic work environment
• Willing to learn and do new things

Responsibilities

• Oversee and manage the day-to-day operations of the AIC Link counter and Referral Team, ensuring that all processes are executed efficiently and meet service quality standards.
• Establish Standard Operating Procedures (SOPs) for AIC Link and referral work processes.
• Ensure a high level of client satisfaction by managing the teams’ response to client inquiries, addressing escalated or challenging cases, and resolving public relations matters.
• Oversee service recovery efforts and thoroughly investigate, report, and respond to complaints.
• Work closely with other departments and stakeholders (including hospital, service providers and community care partners) to align operations with overall company strategy and objectives.
• Participate in outreach activities, roadshows, or publicity events as appropriate to educate stakeholders (including clients, families and caregivers) about the role of AIC, services, available schemes and grants.
• Track Key Performance Indicators (KPIs) to assess team performance and implement strategies to meet and exceed targets.
• Prepare and present regular reports on team performance, operational issues, and improvement initiatives to senior management.
• Responsible for managing the team, including training and competency development, performance management, team development, staff welfare, disciplinary actions and regular engagement with staff.
• Manager stations at hospital: Ensure the operations adhere to hospital standards e.g. infection control, JCI accreditation, Basic Cardiac Life Support (BCLS), fire drill, vaccinations, security protocol, Personal Data Protection Act (PDPA).

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the role.
• Minimum of 10 years of experience in healthcare and operations management, with at least 3 years in a managerial capacity.
• Knowledge of geriatrics, client assessment, community services and financial schemes and grants will be in advantage.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent problem-solving abilities and attention to detail.
• Strong interpersonal, communication and organizational skills
• Candidate with fewer years of experience may be considered for the Manager position.

Job Responsibilities:

• Lead and manage systems & data to support seniors' outreach and volunteers' operations, as well as to instill governance knowledge for all staff and upskill staff’s digitalisation skills.
• Collaborate with stakeholders to improve the work processes and operational efficiency.
• Work closely with stakeholders and IT vendors on business requirements to prioritise and plan system enhancements to support operations.
• Plan and strategise the digitalisation of training roadmap of staff in phases.
• Ensure governance control measures are in place for operational process and system enhancements.
• Review and ensure system documentation are in place [such as functional specifications, user acceptance testing (UAT)] and systems are built correctly to fulfil business needs.
• Implement change management activities to all staff on the enhanced processes and systems.
• Lead the Quarterly Systems Champs Meeting and facilitate System Champs briefings on the new system functionalities and to obtain ground inputs for future system enhancements.
• Key contact for data-related matters and to work closely with Data Protection Secretariat to clarify and finalise data requests prior to approval of request(s).
• Develop and establish internal processes in compliance with regulatory, security and data protection guidelines.

Job Requirements:

• Degree in any discipline with minimum 14 years of relevant experience with significant exposure to business process improvement and IT system enhancement work.
• Possess strong organisational skills including attention to detail and multi-tasking skills.
• Good project management skills to manage multiple projects concurrently and independently.
• Able to demonstrate understanding of lean management or design thinking and translate streamlined processes into user-friendly system requirements.
• Able to demonstrate good interpersonal skills in handling diverse situations and managing individual differences.
• Strong analytical, critical thinking and problem solving skills with the ability to adapt to complex and fast paced changes.

Note: Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.

The role of a Community Care Associate (CCA) or Senior Community Care Associate (SCCA) is to provide quality day-to-day daily living care for residents or clients in a nursing home or senior care centre, in line with the Community Care sector’s aims to provide Singapore’s elderly with a dignified life. A CCA and SCCA will be trained in cross-functional areas such as nursing and therapy, and will work closely with Clinical and Therapy teams to promote maintenance of resident’s independent living skills through holistic care and deploying cross-functional skills.

As a CCA or SCCA, you will provide seniors with:

Assisted daily living and support (personal hygiene, feeding, transfers)

Holistic care to support their psychosocial well-being by curating recreational programmes and activities, supervising and engaging seniors, and developing a supportive relationship with seniors and family members

Holistic care to support their physical and clinical well-being through mobility training and integrating maintenance rehabilitation activities into their daily routine, assisting to serve pre-packed medication and applying prescribed topical medication, performing basic wound care independently and administering subcutaneous insulin injections (for SCCAs only).

To be eligible, you must meet the following criteria:

1. Passionate and have a heart of care for our seniors
2. Exposure to healthcare setting advantageous
3. Candidates with more than 2 years of local healthcare experience will be considered for the SCCA position

Candidates having no experience are welcome to apply.

Successful applicants will be contacted by Community Care Organisations for prospective job offers in their organisations.

Actual salary offered will be dependent on experience and decided between the prospective employer and applicant.

Strategy, Research and Data Division (SRDD) leads in the forward and strategic planning of AIC using a data-driven and multi-disciplinary approach. We drive research and strategy with partners and stakeholders, towards the vision of fostering a vibrant care community that enables people to live well and age gracefully.

Within SRDD, the Strategic Planning team drives long-term planning and formulates an integrated and strategic view of programmes and enablement initiatives. We work closely with other AIC Divisions to sense-make emerging strategic issues impacting community care, translate insights and national policy into practical strategies and influence stakeholders for alignment. We also facilitate whole-of-AIC engagements with Ministry of Health for cross-cutting issues.

The Assistant Manager will conduct strategic planning initiatives to contribute towards the review, translation and communication of AIC’s strategy:

• Analyse and illuminate the impact of cross-cutting issues on ageing and community care
• Facilitate and staff discussions and workshops with AIC Divisions and other stakeholders for effective sense-making and co-creation of responses
• Develop and maintain frameworks to support prioritisation of initiatives and evaluation of study trips
• Assist with the implementation of impact measurement
• Support the development of content such as meeting materials for Chairman’s or CEO’s engagements and country scans.

Job Requirements:

• Recognised degree in any discipline
• Minimum of 2 years’ experience in strategic planning, policy or corporate development, or experience in the health or social care sector will be an advantage.
• Strong analytical, written and verbal communication skills
• Comfortable with numbers and analysing data to derive insights
• Good project management and stakeholder engagement skills
• Team player with good interpersonal skills
• Passion in serving the community care and public sector
• Proactive and conscientious self-starter who is able to work independently
• Strong willingness to learn
• Able to implement solutions in a complex environment

1. Stakeholder Engagement

• Establish strong rapport and close communications with Partners through an integrated Account Management approach
• Work with Partners to drive plans that support their aspirations and development and facilitate collaborations with relevant stakeholders (internal and external)
• Support Partners on operations-related matters, including implementation of services / initiatives, compliance with licensing and service requirements, and feedback management

2. Programme Management

• Support capacity development of Home Care and Centre-based services
• Support management of programme deliverables, track progress and ensure compliance to development of programmes and implementation timelines
• Assist with driving improvement in operational processes as well as delivery of care services

3. Sector Operations Administration

• Review data from progress reports and develop insights on trends in utilisation of programmes / services
• Assist Partners to source for funding and resources from relevant teams and agencies (including working with them to craft proposals, if necessary) to support growth plans
• Assist in other responsibilities arising from new developments in programmes / services

Job Requirements:

• Degree in any discipline
• Minimum 5 years of relevant healthcare experience
• Candidates with experience in project management and stakeholder engagement are preferred
• Competency in basic statistics and MS Office applications
• Possess strong interpersonal skills & ability to work with diverse groups of people
• Knowledge in geriatrics and community services
• Ability to work independently to help drive projects, with demonstrated adaptability and learning agility in a dynamic environment
• Strong organisational skills in communication, time management, analytics, critical thinking and problem-solving are necessary
• Ability to use local language and dialects would be an advantage

• Transforming, cleaning and integrating data to ensure its quality and usability for downstream analytics and reporting purposes.
• Conduct in-depth data analysis to deliver data-driven insights and ensuring the effective utilisation of data resources to support the organization's strategic decision-making processes.
• Work closely with strategic stakeholders and operational teams to ensure successful delivery of data analysis projects.
• Implementing established data analysis methodologies and best practices to improve the quality and efficiency of data analysis processes.
• Creation of visualizations and reports to effectively communicate insights derived from data analysis.
• Advocate for and contribute to the adoption of best practices in data engineering to ensure governance, quality, and security of data assets.
• Contribute to the development and implementation of processes to enhance the accuracy and reliability of data assets through data quality and metadata management.
• Assist to perform any other ad-hoc project and duties assigned by Director, Senior Assistant Director and/or Assistant Director.

Job Requirements:

• Degree in any discipline, preferably in the Healthcare industry with at least 2 – 5 years of related working experiences
• Experience in data analytics, including data wrangling, analysis, visualisation with strong knowledge in data structures and mining algorithms.
• Knowledge in statistical learning, machine learning and probabilistic models will be advantageous.
• Good communication skills, both written and verbal.
• Pro-active, quality conscious, attentive to details and results oriented.
• Good team player, able to work under pressure and deliver results under tight timelines.

The Healthy Ageing Department develops activities, in collaboration with partners, for robust and frail seniors in the community and Community Care sector to support frailty management and wellbeing in alignment with national healthcare directions.

Job Description

• Engage and collaborate with national partner agencies, internal and external stakeholders to research, plan, implement and evaluate evidence- and interest-informed initiatives for seniors in collaboration with the Community Care sector
• Review activity impact for iterative enhancements to better meet frailty and wellbeing needs for seniors, activities may include physical leisure (gardening), music, intergenerational projects, etc.
• Review enablers to support activity development and delivery (e.g., capability building of staff, volunteers, partner agencies, etc)
• Collaborate with internal and external stakeholders to maintain a list of senior-friendly activities on AIC’s activity platforms (e.g., Activity Repository)
• Curate and e-publish a monthly activity e-mailer for the Community Care sector
• Support in the following areas:Analyse information, data and ground insights to identify trends, needs and gaps and formulate strategies to support activity provision in the Community Care sector and community
  
  Forge and develop new strategic and sustained partnerships to advance the activity ecosystem for both robust and frail seniors
  Develop strategies and plans, in collaboration with internal and external stakeholders, on differentiated engagement approaches to better reach out to seniors, especially under-represented segments, to encourage activity awareness and participation at the Community Care sector and community

Job Requirements

• Degree in any discipline with at least 2-3 years of relevant experience
• Strong collaborative and partnership building skills
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
• Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
• Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
• Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
• Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required
• Only Singaporeans

• Oversee the operations of the Healthy Ageing Department together with other senior team members
• Identify and analyse key trends and developments, data and collaborations required to meet the department’s vision
• Plan and implement evidence/interest-based initiatives aimed at improving the quality of life of seniors (emphasis: frail seniors who use Community Care services or who are living at home). These include meaningful recreational activities such as the arts (visual arts, creative movement), physical leisure (gardening, taichi), music, inter-generational projects, etc
• Research, plan and implement evidence and interest-informed initiatives in collaboration with partners and the Community Care sector
• Develop and execute strategies to support Community Care service providers (e.g. Active Ageing Centres) in providing meaningful and evidence and interest-informed activities for their clients.
• Analyse information, data and ground insights to identify trends, needs and gaps, and formulate strategies to support activity provision by Community Care partners and service providers.
• Project manage and evaluate the outcomes and effectiveness of the initiatives
• Engage and manage internal and external stakeholders to gain buy-in and partnerships

Job Requirements

• Degree in any discipline with at least 8-10 years of programme management / at least 10 years of relevant experience and 3 years in a managerial capacity
• Strong in programme management and evaluation experience, preferably in healthcare, eldercare and/or social services
• Self-motivated, resourceful with good problem-solving skills and a high level of initiative
• Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
• Effective communicator (verbal, in writing) with good interpersonal skills and an interest to enhance care for seniors
• Responsible, independent and a good team player

As an Assistant Manager/Senior Executive, Sector Integration, you will be part of a team that is working to build an integrated and resilient care ecosystem that enables and empowers seniors to age in place. You will engage with key stakeholders and work on projects that will help promote connections and partnerships across different stakeholders in the social and health sector that will work together to support our seniors.

• Develop, implement, monitor and review enablers that will help build an integrated care ecosystem. These include funding administration, care model development, design and implementation of standardised processes and templates, and the design and monitoring of performance indicators and dashboards.
• Work with internal and external stakeholders including MOH, the Regional Health Systems, Primary Care and Community Care Providers to identify gaps and barriers to the building of an integrated care system
• Identify and systematise enablers and solutions that close gaps, overcome barriers and lead to better health and social outcomes for our clients
• Develop and implement rapid prototyping of solutions and evaluate its effectiveness in mitigating systems barriers to building of an integrated care ecosystem
• Support the development and rollout of IT enablers
• Work with stakeholders on programme review and evaluation
• Synthesize the learnings and experience for improvement in programme design and implementation
• Identify best-practices and implement platforms for cross sharing and learnings between providers
• Build close relationships with key stakeholders to encourage partnerships and collaborations that will help seniors age well in place.

Job Requirements:

• Recognised degree in any discipline with 2 years of work experience or entry level candidates with relevant skillsets are welcome to apply.
• Able to engage and work well with groups from diverse backgrounds
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical, problem-solving and communications skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• A good team player with strong interpersonal skills
• Relevant experience in community development and multi-agency work/healthcare industry will be an added advantage
• Experience in developing and maintaining networks and partnerships with stakeholders will be an added advantage

Job Description

• Oversee Grant Payable to ensure seamless payment to Grant recipients
• Oversee Accounts Payable and ensure timeliness and accuracy in invoice/ payment processing
• Review and ensure timeliness of month-end closing and reconciliation
• Manage outsourced Shared Service
• Implement IT systems as required
• Ensure all postings and workflows are in compliance to AIC Policies and Procedures
• Address and resolve queries from divisions and external parties
• Lead and manage new AP/ Grants project initiatives with design of sound control and governance framework
• Review and develop workflows, improve existing process and procedures for proper governance and efficiency
• Lead, coach and mentor team members
• Assist and support to provide required information and reports for audit activities
• Support ad-hoc projects or duties

Requirements

• Degree in business or accountancy or equivalent
• Minimum 8 years relevant work experience with 2 years in supervisory capacity
• Prior experience in handling accounts payable in large organization
• Good knowledge and understanding of systems’ process flow
• Experience in using ERP and/ or SAP is advantageous

• Partner Sector Divisions in the management of grants to ensure adequate governance and compliance with Grant Policy & Best Practices, from scheme design to closure
• Attend Sector Divisions’ enquiries relating to grant management processes
• Review processes and suggest improvements to strengthen grant governance and mitigate risks
• Partner Divisions in performing independent risk assessment and compliance function of existing and new programmes
• Review grant and governance policies to ensure they stay relevant in tandem with AIC's grant/operating landscape
• Develop and support generation of periodic Operational and Management reports
• Build capabilities of internal stakeholders and external partners through various initiatives
• Partner Divisions in audit process and monitor and validate action plans to closure and assist in audit related matters to ensure compliance with audit requirements​​​
• Manage ad hoc projects in risk management related matters or roles assigned

Job Requirements:

• Degree in Accountancy, Business Administration, Business Analytics or Statistics
• Relevant experience in audit and financial compliance
• Highly analytical and with good problem solving skill
• Good communication and interpersonal skills
• Resourceful, meticulous, open-minded and adaptable to changes and able to multi-task
• A team player who is able work independently
• Proficiency in MS Office
• Knowledge of data analytical tools such as RPA, IDEA Caseware, C-programming, Tableau and VBA will be an added advantage

As the programme manager in charge, you will play a key role in supporting and/or facilitating the implementation of national initiatives by the Ministry of Health (MOH) to keep Singaporeans healthy and to anchor effective chronic disease management in primary care. The role would require the incumbent to identify gaps, analyse information to find patterns and new opportunities, enhance existing service models and incorporating systems level structural changes needed so as to support a wider range of clients in the community.

Support the development of the programme:

• Apply structured methodology when working with the PCN team and stakeholders to analyse patterns, behaviour, systemic structures and deepen understanding of the challenges faced by PCNs.
• Through a structured approach, he/she will need to learn and/or understand concepts and match concepts to current state operating models, prioritise and recommend areas for change
• Have a strong overview of what these needs are by having e.g., an effective structure and process in that will tie in with the HealthierSG workstreams
• Able to propose, a coherent plan that can address PCNs' challenges by e.g., translating care models onto specific areas of need

Programme Evaluation

• Conduct evaluation and review of programme and projects. This includes conducting data analysis and research.
• Working with the Primary Care Leaders on the phases of change to the new model of care.
• Managing both the dependencies and the interfaces between projects that can span across different stakeholders in the primary care sector.
• Managing risks to the programme's successful outcomes including but not limited to grants processing, liaising with MOH and other AIC Divisions to ensure proper controls are put in place for fund administration.
• Initiating necessary actions and additional interventions whenever gaps in the programme are identified or where issues arise.
• Reporting the progress of the programme at regular intervals.

Job Requirements

• Degree holder in any discipline with minimum 7 years of relevant working experience (Experience in healthcare industry is a plus but not a must)Trained in systems thinking and experience in implementing and facilitating change would be an added advantage
• Possess strong organizational skills, critical thinking, apply an analytical and structured approach toward problem-solving
• Highly driven, self-motivated, resilient and tenacious
• Able to work in a fluid environment, has a flexible approach, able to thrive under pressure in a fast-paced, rapidly changing environment
• Experience with basic grant management and financial skills to oversee programme budget and evaluation

Job Description

• Supporting CISO and Team lead with engagement and supporting Com Care Sector on Cyber Security initiatives.
• Drive the HIB Compliance program and outreach to the Sector.
• Support CISO in managing Sector Cyber Security team.
• Support the Sector & Digitization team engagement with Sector on Cyber Security
• Drive the Cyber Essential+ certification & Trust Mark certification program

Requirements

• Degree in Information technology with at least 10 years of working experience in Cyber Security or IT
• Professional certification in CISM, CRISM, CGEIT will be an advantage
• Has relevant work experience in both vendor and end user environment
• Demonstrate competency to provide consultancy or advisory to internal or external customer
• Cyber Security Governance and Assurance Knowledge
• Good stakeholder management, IT/Cyber Risk Management
• Good understanding of Cyber Security best practices and standards (NIST, ISO27000, Cyber Kill Chain, MITRE)
• Successful candidate will be offered a 2-year contract

• Support the Chief Data Officer (CDO) / Data Protection Officer (DPO) in handling of data sharing request in accordance with AIC’s Data Sharing Framework
• To manage and ensure continued relevance and application of the AIC Information Management Policy across division’s processes
• To manage and review data protection compliance related aspects throughout the organisation, with an emphasis on compliance by AIC’s partners. (includes engaging and developing suitable data sharing agreements with partners, doing process reviews…etc)
• Support and manage internal divisions and AIC’s partners in their journey towards continued improvements for an enhanced governance process in managing classified information and personal identifiable data. Responsibilities include:Developing and executing a standardised approach for data governance compliance
  Conduct reviews and periodic audits to ensure continued adherence with Data Protection approaches
  Develop materials to support communication efforts and creation of awareness
  

Job Requirements:

• Degree (Information Science / Business Management)
• Minimally 5 years of experience handling information management and governance aspects
• Familiarity with the Government Instruction Manual (data management chapters) OR the Personal Data Protection Act (2012) and experienced in working within a Chief Data Officer (CDO) / Data Protection Officer (DPO) or similar would be beneficial
• Involvement in data management initiatives such as managing the collection, user and disposal of data through detailed Data Inventory Maps and processes to review data protection measures for the organization
• Process thinking; and Workflow approach would be beneficial
• Meticulous and conscientious
• Outgoing and works well in a team
• Good listener and quick to adapt

Programme manager in supporting national engagements and support partners on the development of Dementia-Friendly Communities under the Dementia-Friendly Singapore (DFSG) initiative.

• Support managers on Programme Management and Sector Development

1. Promote the DFSG/DFC movement among partners and stakeholders
2. Analyse and propose recommendations in the development and implementation of sustainable and effective programmes for partners/stakeholders to build community support networks for persons living with dementia and mental health conditions and their caregivers
3. Support the review and development of resources that empower partners to build DFCs (ie toolkits, e-learning modules and talks/workshops)
4. Assist in planning for national/community campaigns to raise national dementia awareness and de-stigmatisation
5. Support the planning and work with relevant healthcare and community care organisations to strengthen the flow of clients, information and care transitions to build an integrated dementia and mental healthcare ecosystem
6. Support managers in the development of annual work plans, budgeting and programme reviews to meet the set deliverables and outcomes
   

• Support managers on Stakeholder Engagement and Relationship Management

1. Influence partners/stakeholders to come on board DFSG initiative and implement dementia-friendly and community mental health initiatives
2. Advise on developing an implementation plan with community stakeholders and partners (grassThis role will act as the Programme manager in supporting national engagements and support partners on the development of Dementia-Friendly Communities under Dementia-Friendly Singapore (DFSG) initiative.

Support managers on Programme Management and Sector Development

• Promote the DFSG/DFC movement among partners and stakeholders
• Analyse and propose recommendations in the development and implementation of sustainable and effective programmes for partners/stakeholders to build community supportive networks for persons living with dementia and mental health conditions and their caregivers
• Support the review and development of resources that empower partners to build DFCs (ie toolkits, e-learning modules and talks/workshop)
• Assist to plan for national/community campaigns to raise national dementia awareness and de-stigmatisation
• Support the planning and work with relevant healthcare and community care organisations to strengthen the flow of clients, information and care transitions to build an integrated dementia and mental health care ecosystem
• Support managers in development of annual workplans, budgeting and programme review to meet the set deliverables and outcomes

Support managers on Stakeholder Engagement and Relationship Management.

• Influence partners/stakeholders to come on board DFSG initiative and implement dementia-friendly and community mental health initiatives:

1. Advise on developing an implementation plan with community stakeholders and partners (grassroots, faith-based groups, schools, healthcare providers, corporates, residents and government agencies etc.)
2. Assist to identify needs, build rapport and explore opportunities with strategic partners and sector leaders such as building, banking, transport, to forge collaborations on expand the reach of DFSG national efforts.
3. Promote and connect partners to embark on regional collaborations that advocate and empower partners in better meeting the dementia and mental health needs of clients and caregiversroots, healthcare providers, residents and government agencies etc)
4. Assist in identifying needs, building rapport and exploring opportunities with strategic partners and sector leaders, such as building, banking, and transport, to forge collaborations to expand the reach of DFSG national efforts
5. Promote and connect partners to embark on regional collaborations that advocate and empower partners in better meeting dementia and mental health needs of clients and caregivers

Job Requirements:

• Degree in any discipline in community outreach/ health promotion/ healthcare, preferred.
• Minimum of 2 years’ experience in community engagement/ healthcare/ mental health/ geriatric areas will be an advantage.
• Good stakeholders/ partners engagement and project management skills
• Good writing and presentation skills
• Competent in MS Office Word, Excel, and Powerpoint.
• Self-driven and passionate in making a difference to Singapore’s landscape on dementia and mental wellness.
• Able to work well with groups from diverse backgrounds
• Able to multi-task and possess strong analytical, problem solving and project management skills
• Proactive, able to think out of the box and able to function in a fast paced environment to meet key deadlines
• Good interpersonal and communication skills; proactive, responsible, good, team player, can work independently, able to manage change & ambiguity.

Job Description

• Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
• Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
• Engage client/caregiver in identifying client’s care needs and wishes, formulate care/service plans and linking client to service provision
• Assess and match relevant financial schemes and facilitate application to support client’s care expenses
• Solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
• Liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
• Participate in case discussion or client/family conference with relevant stakeholders
• Participate, collaborate and contribute to initiatives/projects/events
• Assist/contribute as subject matter expert for the continuous improvement to system, process and service
• Collate data, monitor trends of referrals and identify possible service gap
• Ensure proper documentation of all transactions into the IT system or/and case notes

Requirements

• Professional qualification in Nursing or Allied Health disciplines relevant to the job
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
• Knowledge in geriatrics, community services and financial schemes will be an advantage
• Proficient in Microsoft Office (Word, excel, powerpoint)
• Good problem solving skills and attention to detail
• Pro-active work attitude with good interpersonal, communication and organizational skills
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
• Keep abreast on the various clinical assessment tools, community services and schemes
• Able to work independently, multitask effectively under pressure and highly adaptable to changes
• Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
• Successful candidate may be required to carry out the above-mentioned duties in either AIC HQ or hospital setting

Client Engagement and Service Operations

• Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
• Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
• Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
• Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
• Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
• Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

• Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
• Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

• Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
• Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
• Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
• Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

• Degree in any discipline, healthcare, social work or counselling related field will be an advantage
• At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
• Passion in communication or outreach work on public policies
• Strong ability to mobilise people into action
• Good people and communication skills
• Dependable and good problem solving skills
• Ability to work in fast-paced and dynamic work environment
• Able to work after office hours when required
• Only Singaporeans

To support the National implementation of a standardised care assessment system and provide essential administrative assistance to ensure smooth operations.

Key Responsibilities

• Troubleshoot and resolve business IT related issues
• Assist in functional testing of IT system
• Create and maintain guides and documentation for IT processes
• Assist in implementation of interRAI as the national standardised care assessment tool in Singapore
• Collaborate with internal stakeholders and service providers to understand their needs/business requirements and actualise the care assessment framework
• Track progress and ensure compliance to timelines in project development and implementation
• Assist in establishing data governance policies, standards and processes in compliance to policies
• Assist with special projects and new initiatives
• Perform secretariat duties for relevant care assessment committees and workgroups
• Other ad hoc duties as required to support the care assessment team’s work

Job Requirements

• Recognised degree in any discipline with 2 years of work experience ​​​​​​
• Experience in health and/social care will be a plus
• Experience in implementing new programmes and change management will be a plus
• Excellent verbal and written communication skills
• Good interpersonal skills
• Ability to multitask or prioritize task effectively
• Proactive self-starter
• Proficient in Microsoft Office Suite (Word, Excel, Powerpoint, Outlook) and other office software)

• To conduct training and onsite support to the community care provider on the use of standardized care assessment for care planning and other purpose as per direction from Ministry of Health (MOH)
• Conduct training on the use of the appropriate InterRAI assessment tool
• Establish a working partnership with health care professionals across the care continuum to ensure that training is relevant and efficient
• Provide care assessment expertise to AIC for advisory, training and audit purposes, and be involved in the appeal process when appropriate.Effectively plan training needs for the interRAI care assessments suites for both internal and external partners
• Ensure care assessors are competent with care assessment and pre- determined the various methodology to ensure that care assessors are competent.​​​​​​
• Develop training and competency framework and review as needed
• Provide onsite support to the community care service providers during the implementation of the national care assessment. This involves helping the agencies onsite to conduct assessment and training, building capabilities and peer support the implementation process covering few sites at any time
• Provide support for onsite pilot studies in the conceptualization of programs in determining the appropriate care assessment tool for the sector
• Support the audit and accreditation framework and strategies to ensure quality assurance of assessments
• Contribute to the development of quality indicators working with other divisions in AIC and the community care sector
• Development of e learning system as enablers essential to the development of care assessment training platforms

Job Requirements

• Recognised Professional Degree or licensed in Nursing/Physiotherapy/Social work
• Minimum 5 years of work experience in related field
• Knowledge of healthcare sector
• Understand the various care assessment tools including interRAI
• Proficiency in service development and project management
• Ability to use local languages and dialects is an advantage
• Computer literacy with proficiency in MS Office applications

• Support strategic manpower compensation schemes
• Review and critically analyse policies and frameworks
• Support the design and development of implementation plans for sector manpower initiatives, such as that on compensation and benefits.
• Partner relevant stakeholders to ensure the smooth and timely implementation of the manpower initiatives
• Manage, collect, and perform data analysis on annual surveys to drive policy decisions
• Manage grant disbursements for various schemes ensuring timely and accurate payments.

Job Requirements:

• Degree in Human Resource, Business or other relevant disciplines
• Experience in compensation and benefits will be a value-add
• Meticulous and possess an excellent eye for detail
• Good written and interpersonal communication skills
• Possess the ability to work independently, self-driven, pro-active with a strong sense of responsibility
• Strong team player and a self-starter with the resilience to thrive in a highly dynamic organisation

The Quality & Training Team in Primary and Community Care Division supports the capability and capacity building of the PCN HQ care teams to strengthen team-based care approach. The Primary Care Networks (PCN) is setup for General Practitioners (GP) clinics to support holistic and team-based care. With the implementation of Healthier SG, the PCN HQ will continue to play an important role to ensure more effective chronic disease management.

As a member of the team, your key roles will include the following:

Administration

• Identify and develop training roadmaps for the PCN Care Teams (which includes Nurses, Primary Care Co-ordinators, Clinic Assistants, GPs)
• Anchor the development of standardised care delivery including establishing SOPs and competency framework to support the work of the PCN Care Teams.
• Involved in inter-agency workgroups to support primary care development and transformation.
• Co-create new models of care to support team-based care approach.
• Gather insights for development and implementation of new initiatives and support the administration of the existing primary care model, including but not limited to managing funding and monitoring of project KPIs
• Establish strong rapport with primary care team, service providers to strengthen the administration of the existing primary care model

Clinical Management

• Provide clinical supervision and implement framework to ensure patient safety and staff safety for care delivered by PCN HQ.
• Consolidate and share best clinical practices across the primary care landscape (including polyclinics, community nursing and private primary care) with both internal and external stakeholders
• Provide supervision to clinical team in Q&T team
• Motivates the care team and provide consultation and foster professional development through coaching and mentorship

Job Requirements:

• Bachelor degree Nursing and / or Master degree in any discipline (preferably but not limited to nursing, education, public health or health administration, etc)
• Prior experience in healthcare management or operations in primary care or hospital is desirable (> 6 years of experience in administrative function) and working with diverse group(s) of people in an organization / stakeholders
• Possess a high level of adaptability and learning agility in a dynamic environment
• Possess strong organizational skills in communication, time management, analytics and problem-solving, leadership and interpersonal skills

• Responsible for daily applications check and monthly grant disbursements for various national schemes to ensure timely and accurate payouts
• Detect data anomaly, manage system issues and follow up on resolution
• Ensure compliance and update of the Operational Framework and Implementation document to support a robust grant governance
• Manage budget and monitor funds movement of various national schemes
• Support internal and external audit compliances
• Support continuous processes and operation enhancement through digitalization
• Perform in-depth analysis of data for various business domains to drive business decisions

Job Requirements:

• Degree in Accountancy, Business or Statistics, with at least 1 year of relevant experience in finance and/or audit areas
• Committed, meticulous, team player with good communication skills
• High integrity, able to multi-task and work efficiently in a fast-paced environment
• Good in Microsoft Excel and comfortable with voluminous transactions