Total 1,940 account manager job vacancies in Customer Service category in Singapore

Are you interested to ensure that millions of children receive the latest LEGO® set? Join us in the Regional Supply Chain team to support those in Singapore, Malaysia, Korea and Travel Retail to get their hands on those sets!

Play a pivotal role in driving continuous Supply Chain improvements and enable world class partnerships with our customers on key goals.

Core Responsibilities

• The incumbent will drive continuous improvement to optimize the End to End Supply Chain till goods are received by our customers. The geographic scope is to serve our Korea and SMTR (SG-MY-Travel Retail) business units and will be based in Singapore.
• The role of a Customer Logistics Manager adds new value by improving overall service to customers, while balancing trade-offs/efficiencies on cash and cost. Key deliverables include:

a) to identify and deliver projects/initiatives in partnership with our customers that enable sales, improve service, cost, cash, and sustainability goals

b) to meet (or exceed) target service score versus annual Customer Pulse

c) to support new customer on-boarding including set up of logistics terms

• To build knowledge and provide visibility of the market retail landscape, customer requirements, including the critical metrics important to win our customers.
• To establish collaborative partnerships and strong collaborator management (internal and external) to drive value creation initiatives. The incumbent is expected to work independently liaising internally with Sales, Operations, and external customers in the market (and in the regional market group where appropriate).
• To drive regional supply chain projects/initiatives for Supply Chain Operations (SCO) that drives scale and efficiencies in serving our customers and different channels in APAC CN.

Play your part in our team succeeding!

• Customer Logistics supports the vision of Global Operations in making LEGO the supplier of choice for our customers. The role exists to ensure the operational backbone in the supply chain is connected to the true needs of our LEGO customers in the market and with that, enable supply chain capabilities to deliver the right service.
• We unlock value for the LEGO Group by improving satisfaction on LEGO’s service to customers. Customers in turn reward us with stronger partnership in delivering the LEOG Group's business growth eventually reaching more children to experience LEGO play.
• The toy industry and the retail landscape in general, is fast evolving with channel and customer requirements having seismic shifts fueled by the digital economy. LEGO is embracing these changes with a renewed channel strategy. With that, Customer Logistics play an important role in enabling supply chain solutions to support sales, improve service, cost, and cash.
• The role will have the opportunity to work broadly across multi-functional teams in the value chain, travel (as required), and be exposed to our global customer logistics network to share and re-apply best processes. The role opens up to opportunities for further career advancement within the supply chain organization.

Do you have what it takes?

• Validated experience working in CPG/ FMCG/Toy/Luxury/Sports & Apparel industry
• Demonstrates good understanding of E2E supply chain operations from factory to customer shelves
• Proven track-record in proactively driving outcomes, team collaboration, communicating effectively with collaborators, and influencing skills
• Demonstrated examples in leading continuous improvement projects, good knowledge on logistics cost drivers, and experienced in managing trade-offs within the value chain
• Experienced in project management and exposed to managing a diverse set of collaborator groups
• Ability to work with a remote functional team and ability to thrive in a diverse, multi-cultural organization sitting across different geographies, cultures, and time zones
• Ability to navigate ambiguity and take judgment calls
• Proficiency in Korean language will be needed in the role to support the KR business
• Previous working experience in Toy industry or functional experience working for Sales, Customer Service, and/or Customer Development work
• Previous experience using SAP and other advanced features/tools from Microsoft like power BI
• Experience in Agile project management methodology will be valuable
• Multi-lingual skills (English, Japanese, Korean, Chinese) will be a big plus
• Relocation support is not offered for this role

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Apply online at our LEGO Careers Portal at: https://www.lego.com/en-sg/careers/job/customer-logistics-manager-e696bbdbfec41000ebf23bc240ff0000

The Service Management team is a crucial component of the Visa Payments Limited’s support model tasked with maintaining and developing robust and lasting relationship with our Key Accounts. As their client’s advocate, Service Managers understand their client’s business/business processes in detail and use the tools at their disposal to remove obstacles, deliver improvements and enhance the experience of being an Visa Payments Limited customer, ensuring their service needs are met and agreed service levels achieved.

You will be assigned a number of APAC Platinum clients to manage directly as their Service Manager.  You will take a holistic look at service across all Visa Payments Limited functions/platforms, measure and review service performance and either through direct or collaborative action, deliver improvements.

You will work with your account management counterpart to maintain and grow the service and commercial relationship.

What we expect of you, day to day.

• You will be the Subject Matter Expert (SME) on how your assigned clients use Visa Payments Limited
• You will promote a culture of service excellence and ‘best in class’ through leading by example
• You will streamline processes to improve efficiency, automation and scalability
• You will keep abreast of forthcoming system changes, releases, route changes, client launches, documentation changes and support your client through transitions
• You will be your client’s advocate within Visa Payments Limited and sponsor / champion product and service change
• You will be available to your clients as an escalation point (during business hours) should BAU processes fail to deliver the expected results
• You will host regular service reviews with your clients & monitor service performance and any applicable SLAs
• You will manage a continuous Service Improvement Register for each of your accounts
• You will perform deep dive analysis and identify opportunities to optimise your client’s use of the service and promote service best practice both internally and to your clients
• On a rota basis, assume the role of Major Incident Manager in line with the Incident Management policy (training will be provided)
• You will produce and maintain a suite of service documentation and reports
• You will build a strong and collaborative relationship with your Account Management counterpart

Childcare Centre Manager

Location 1: Punggol Field

Location 2: Sembawang

Salary : $4,000 -$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• Min 2 years in teaching position certified as L2 by ECDA

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Write Edge Customer Support Manager (SCM)

As a Customer Support Manager at Write Edge, you will play a pivotal role in overseeing and optimizing the performance of our customer support, operations teams, and ground operations within the education industry. You are expected to excel in delivering exceptional student experiences and providing leadership to multiple teams. This is a hands-on role, and you will be required to be physically present at the centres.

Responsibilities:

Team Leadership and Strategic Planning:

• Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.
• Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.

Performance Management:

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.

Process Optimisation:

• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.

Cross-Functional Collaboration:

• Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.

Ground Operations:

• Manage branch coverage to ensure effective operations across multiple locations.
• Address and manage staff complaints, registration, withdrawal matters
• Handle staff enquiries, complaints and escalations
• Train and manage new staff in both customer support and ground operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct online open houses on weekends to promote education services.
• Track and manage budgets related to both customer support and ground operations.
• Oversee and coordinate various projects related to customer support, operations, and ground operations.

Skills:

• Exceptional analytical and problem-solving skills.
• Strong cross-functional collaboration abilities.
• Effective communication and presentation skills.
• Leadership and strategic thinking.
• Strong vendor negotiation and management skills.

Attributes:

• Strategic thinker with a keen eye for detail.
• Data-driven and analytical mindset.
• Influential communicator and team player.
• Adaptive and open to change.
• Results-oriented and customer-focused.
• Passion for taking ownership of projects in the education industry.
• Proactive in identifying and implementing solutions to challenges.

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Location: 35 Rochester Dr, #02-15, Singapore 138639

Benefits:

• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Important: Please contact Esther via Whatsapp at 8284 3135

Only short-listed candidates will be contacted for an interview.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

About the job: We are currently seeking a skilled Service Manager to join our Singaporean team. As a Service Manager, you will assist the company with all after sales service matters including but not limited to telephone technical support, fault finding, machine repairs, warranty claims and spare parts processing.

Responsibilities:

1. Lead and manage product distribution and training throughout Pre delivery, Service, Parts, Warranty & aftermarket support.

2. Market analysis, Marketing strategies, Product development & pricing for the parts and service business.

3. Provide feedback and technical guidance to the Dingli Service Team on design and performance improvements that are required for the Singapore and Asia Pacific markets on a monthly basis. 

4. Provide details of the work carried out, parts used, time and mileage of van, with any comments appropriate to Dingli while repairing machines.

5. Build relationships with the key service personnel at each customer.

6. Develop and maintain product safety programs throughout the Asia Pacific region.

7. Drive projects for continuous improvement and streamline existing processes in the Asia Pacific region.

8. Develop budgets, manage P&L responsibilities, forecast revenue, COS and Expenses, monthly progress forecasting and planning.

9. Provide operational leadership for product sales and service team within the Asia Pacific region.

10. Human Resource Management including Goal alignment, workforce planning, performance management, retention strategies and conflict resolution.

11. Provide technical support, training and build a strong service team.

1. College degree in engineer or equivalent.

2. At least 3 years experience as a service manager or similar role in the mechanical or equivalent industry.

3. Knowledge of equipment rental companies in Singapore will be an advantage.

4. A valid driver's license and willingness to travel.

5. Knowledge of aerial work platforms or material handling equipment.

6. Ability to work under pressure and manage multiple priorities.

7. Strong problem-solving skills.

8. Fluent written and spoken English.

9. Current permanent work rights with no restriction in Singapore.

10. Strong leadership,excellent communication and management skills.

Hello, let us introduce ourselves!

We are watchTowr, a VC-backed cyber security startup helping organisations continuously discover vulnerabilities in their Internet-facing attack surface. Cyber security veterans and technical experts, we are obsessed with building cybersecurity technology to help prevent breaches.

With experience informed by years of simulating sophisticated cyber attacks against some of the world's largest organisations, our mission is to enable organisations to continuously understand how an attacker would successfully compromise their business - with cutting-edge Attack Surface Management and Continuous Automated Red Teaming technology.

The watchTowr Platform was named within Gartner’s Emerging Tech Impact report in 2023, and is utilised by Fortune 500 and other large enterprises globally. Our research is well-known and respected across the cybersecurity industry, and can be found in various news outlets - while fuelling the watchTowr Platform.

We are a young, high-energy and high-performing team delivering world-class technology to help our clients prevent breaches. We are in a high and aggressive growth phase of our journey, and are excited to continue adding colleagues to join our phorce of nature.

Our vision for offensive security is continuous.

But what’s the role?

We are looking for Delivery Manager to support the continued success and delivery of the watchTowr Platform to clients, playing a key liaison role with clients.

A successful Delivery Manager is brilliant at building relationships, and is excited to grow rapidly with the business, being given responsibility and autonomy, but also exposure to some of the smartest people in the industry.

Sounds great – what will I do?

• Supporting the initial engagement with prospective clients to demonstrate what we do, and why we’re the best at it
• Scoping sessions with new clients to get under the skin of their security culture and advise them on how we can support real cultural and behavioural change
• Host insight sessions with clients to share new functionality, threat intelligence, industry trends, and best practices
• End-to-end management of each stage of Proof of Concept exercises, and longer term commercial engagements
• Ensuring each engagement runs smoothly and to schedule
• Coordinating and managing the internal teams involved in the delivery process, ensuring they are in alignment with client objectives
• Pro-actively identifying and troubleshooting delivery issues
• Providing a single, highly-responsive point of contact for clients
• Analysing data strategically to ensure we’re offering the clients a useful and insightful perspective
• Refining and improving existing delivery processes to ensure the best outcomes for our clients

Sounds perfect to me, what specifics are you looking for?

• A successful Delivery Manager is brilliant at building relationships, can balance many different activities at once, and demonstrate professionalism in a client-facing setting.
• You have experience building great relationships with multiple clients and helping them to realise their goals, perhaps in an Account Management, Events Management, or Project Management role.
• An interest in cyber security is essential but experience in the industry is not.
• Excellent interpersonal skills, and the ability to build strong and effective relationships both with clients and internal teams
• Strong organisational skills
• Experience working in a client-facing role
• Ability to analyse and extract genuine insight from data
• Positive, professional, and ‘can do’ attitude, with the desire to exceed client expectations
• Excellent written, oral and presentation skills
• Good general IT skills: proficient in MS Office products (Excel, Word, Outlook, PowerPoint)
• Desire to work pro-actively and flexibly in a rapidly changing environment, often with tight deadlines

What’s in it for me?

• Meaningful mission - the work we do materially prevents our clients from being breached.
• Competitive compensation - we believe that hard work, skills and ambition should be fairly compensated.
• Meaningful role in a company - You will be a key and early contributor to a fast-growing cyber security business that helps protect some of the world's largest enterprises.
• Endless opportunities – we are in a high-growth phase of our journey, and plan to promote from within as we scale.
• Work with cyber security experts – we are solving cutting-edge industry-wide cyber security challenges with some of the world’s most advanced organisations.

Summary & Benefits:

• 5 Days Work Week
• Well established student care brand
• Located at Holland Village

Job Responsibilities:

• Supervising and mentoring of staff.
• Oversee daily operations to ensure smooth running of the Centre
• Achieving enrolment targets, programme planning, curriculum development and implementation of health and safety procedures
• Building rapport with parents and stakeholders through active networking.
• Overseeing the maintenance and improvement of school facilities, ensuring a safe and conducive environment.
• Reporting to management on student enrolment, operational expenses, manpower and training.
• Ensuring compliance with the school policies, regulations, and standards.
• Overseeing administrative tasks such as Finance, GIRO Report, etc.
• Any other ad-hoc duties as assigned.

Requirements :

• Min. Diploma.
• Relevant certificates and supervisory experience in a student care setting will be an added advantage.
• Excellent work ethics and integrity
• Good communication, written and interpersonal skills
• Adaptable and good team player

Interested candidates please send your updated resume to [email protected] or whatsapp 89223320

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Preschool Centre Manager

Location: Punggol
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Centre Manager (Tuition Centre)

Job Highlights

• Training Opportunities
• Off on Public Holidays

• Working Location: 1 Marine Parade Central Parkway Centre #06-07 Singapore 449408
• Working day and time: according to the student's class time,two days off per week.
• Salary: $4000- $5000

Job Description

• In charge of the performance / Sales performances of all centres.
• To lead and manage supervisors to achieve the target set for their respective outlet. This includes guiding the supervisors in running their teams at the centre to provide worthy service to our customers.
• To lead by example as a leader, living and spreading the Core Values, Ethos and Competencies championed by the organization.
• Recruiting, training and grooming of supervisors.
• Managing the performance of those under your charge in an effective and efficient
• Devising strategies and tactics for supervisors and the teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally by the centre team.
• Monitoring results of your plans and revise your strategies and methods accordingly.
• Regular reporting of centre performance.
• Duties associated with your role as a manager.

Requirements:

• Qualification: Must have at least a degree-qualified from a good university
• Worked in the tuition or enrichment industry in Singapore for 5 years minimally.
• At least 3 years in a hands-on, senior leadership position in a tuition or enrichment company, managing multiple outlets with a proven track record.
• Excellent communication and management skills

• Responsible for overall customer service function in Asia.
• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.
• Develop CS management performance metrics to manage and lead the day-to-day Customer Service
• responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.
• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment and customer satisfaction needed for business success.
• Regular engagement with Global Customer Service to maintain Global-Regional alignment.
• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.
• Subject matter expert for all current and future systems and processes used in the Order-To-Cash (OTC) and Master Data (MD) environment in APAC.
• Tracks key performance metrics, customer service performance data, and generates improvement opportunities.
• To drive process improvements using data analytics and influence improvements across the organization.
• Preparing and presenting monthly, quarterly, and annual reports of operations.
• Create a common framework and set of protocols for how we manage customers to support Sales.
• Responsible for Customer Service Team's actions to resolve any customer claims or complaints, including processing customer returns or credit notes and follow up with logistics / quality for resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field
• At least 8-10 years of relevant managerial working experience in a Manufacturing environment
• Knowledge of customer service, trade incoterms and customs procedures
• Knowledge of ERP system
• English -Excellent verbal and written communication skills
• Good Interpersonal, Communication, analytical and management skills
• A good team player and positive attitude
• Willing to take new challenges and make a difference.
• Willing to travel within Asia Pacific

Job ID: DSGT/008

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09, Plus Building, Singapore 049705

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

PRODUCT AREA

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

As a Customer Engineering Manager, you'll lead a team of Customer Engineers who engage with business prospects and channel partners to understand and assess customer requirements, prepare and present demonstrations of Google Cloud technologies, and address and overcome technical objections that arise throughout the business process. You will lead efforts to drive solution innovation, working across the organization to identify the assets and tools to drive customer adoption. You'll also be responsible for investing in the team’s development and success, building a high performing, effective, and collaborative team.

Qualifications

JOB RESPONSIBILITIES

• Lead, inspire, and grow a team of Customer Engineers across the region who engage with prospects, providing technical discovery and solutions recommendations while working in partnership with customers. Manage and motivate a diverse collection of engineering professionals.
• Contribute to building a business that promotes exceptional growth and maintain motivation to work effectively in a highly dynamic environment.
• Engage directly with prospects regarding architecture discussions and best practices.
• Work cross-functionally with our Product, Support, Engineering, and Sales teams. Make presentations to represent the capabilities and services of Google Cloud.
• Hire, coach, and drive a team to work towards strategic goals, while prioritizing the delivery of an outstanding customer experience.

MINIMUM QUALIFICATIONS

• 15 years of technology related sales experience, with at least 5 years in a CE managerial capacity.
• Experience working with IaaS, PaaS, Big Data, SaaS, public cloud, or related industry and technical concepts.
• Experience developing strategy to lead Sales Engineering teams to meet business objectives.

PREFERRED QUALIFICATIONS

• Experience creating repeatable processes at scale in a pre-sales engineering organization.
• Knowledge of solution architecture.
• Ability to inspire and grow teams to their full potential in a business environment, while working across cross-functional teams to achieve common business objectives.
• Ability to present to both technical and non-technical audiences, engaging C-Level stakeholders in business and technology transformation.
• Excellent business acumen with distinctive problem-solving and investigative skills.

Service Delivery Manager

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Working days: Mon-Fri | Office Hour

Location: Woodlands

Job Responsibilities:

• To carry out preventive or corrective maintenance of the scientific equipment

• To install and commission the equipment

• To perform troubleshooting and repair on the equipment, board level, component level.

• To be able to troubleshoot vacuum systems

Job Requirements:

• At least a Diploma or Advanced/Higher/Graduate Diploma in Engineering (Electrical/Electronics) or equivalent

• Min. 10 years in scientific equipment and troubleshooting

• Candidate must be responsible, enthusiastic and enjoy meeting new challenges

• Candidate must be able to work independently and under pressure conditions

• Candidate will be required to work overtime, on standby and on call on weekends or Public Holidays when the needs arise

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

As a Service Manager at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By understanding the customers' requirements, you would then be able to find the most suitable match and drive our business success by converting these interactions into sales for our company.

Responsibilities

• Find prospects and leads, and understand our service offerings;
• Provide quality customer service to customers, and perform service recovery when needed;
• Understand the needs, and explain how we can align with their needs;
• Facilitate the selection & interview of Migrant Domestic Workers;
• Administrative and training duties in connection with the placement of Migrant Domestic Workers;
• Ensure that all the necessary documents are processed with the Ministry of Manpower;
• Travel to customers' location to follow up on leads;
• Any other ad-hoc duties as may be assigned from time to time.

Requirements

• Certificate of Employment Intermediaries (CEI) is a distinct advantage;
• Applicants without CEI may also apply; Applicant without CEI must be comfortable with taking the course + exam
• Minimally O-Levels;
• At least 2 years' working experience in customer service field;
• Team player and able to work independently;
• Good time management skills;
• Great interpersonal and communication skills;
• Willing to work on Weekends / Public Holidays (off days based on duty roster).

Office Locations

• Jurong East (5 minutes walking distance from Jurong East MRT station)
• Tampines East (5 minutes walking distance from Tampines East MRT station)
• Toa Payoh (10 minutes walking distance from Braddell MRT station)
• Yishun (5 min walking distance from Yishun MRT station)

Remuneration

• Basic Salary $2,500 - $3,500 (subject to experience and CEI) + Commission

Privacy Policy Notice

• We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
• By submitting any application or resume to us, you will be deemed to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining and disclosing your personal information in relation to your potential employment with us.
• Please note that should you not consent and provide us with the relevant personal data to fulfil the ‘Purposes’ of collection, use and disclosure of your personal data by the company (including associated companies under the Advancer Group), it may hinder our ability to continue to interact with you. We may not be able to make a decision on your recruitment and employment or comply with the law and therefore, we may not be able to make an offer of employment.
• You may refer and access our website for more information.

Information:

Rotating shift, 24 hours 7 days on-call duty

Responsibilities:

✅Lead and direct Service and Maintenance Team's activities

✅Plan and supervise activities to ensure daily operation and appropriate maintenance service

✅Select and coordinate subcontractor activities including procurement and outsourcing services

✅Manage and monitor technical & administrative records and documents

✅Respond to calls for service support and emergencies 24/7

✅Communicate and collaborate with the customer, internal departments & vendors

✅Perform test, inspection, adjustment and troubleshooting of PBT equipment

✅Comply regulatory standards; i.e applicable laws, radiation safety regulations and internal policies

✅Adopt new technology, products and processes in daily operations

✅Develop a complete working knowledge of Proton Beam Therapy

Requirements:

• Diploma/Degree in Engineering discipline
• Min 5 years as Site Manager & experience leading a team
• Computer literacy & able to converse in Japanese on technical level with Japan HQ
• Know to use DVM, oscilloscope, micrometers etc.
• Able to work at high height and to lift 20kg in a radiational environment.
• Background in QA & Maintenance in industrial plants, medical devices or nuclear power equipment
• Familiarity with working in area of high-voltage, radiation and electromagnetic
• Knowledge in Mechanical, electrical and control system
• Capable to perform testing, inspection and maintenance of the system

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

EA License Number: 19C9998

Workstone Pte Ltd

Position Available :

- Branch Manager ( In-Charge One Outlet)

- Group Manager ( In-Charge Minimum Two Outlet)

- Operation Manager ( In-Charge All Outlet)

Your may request your preference salary ..

Why Join Us?

WE'RE GROWING FAST AND OUR AMBITION IS HUGE WITH A MODERN FLEXIBLE MINDSET AND A GET-IT-DONE ATTIDUE !

- Walking distance to MRT

- Performance Bonus

- KPI Bonus

- Commission

- High Pay Above Market Rate

- 6-8 Off day Per Month

- Great Career Prospect & Development

- Word Of Mouth

Job Description ;

- Plan and implement sales and activities in order to meet the outlet's KPI for retention growth and profitability, and to contribute to the executive management of the company.

- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer and satisfaction.

- Main point : Sales , Manpower , Customers and Operation Goes Smooth .

Requirement ;

- Min 5 years working relevant experience

- Self driven

- Proven document / report

- Pay slip for reference

Outlet's Located

- Century Square @ Tampines

- City Gate @ Beach Road

- Harbourfront Centre

- Novena / Raffles / Orchard

Our client, a leading bank in Asia, is currently seeking a dedicated Client Service Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem-solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Info:

• Working Days: 5 days/week
• Working Hours: 10:30pm - 8am
• Location: Central

Job Description:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

Benefits Summary

· Basic up to $6500 + Variable Bonus

· Annual leave: 16 – 21 days

· Comprehensive medical insurance

· Mon to Fri 8.30am - 5.30pm

· Boon Lay

Job Description

· Leading a team of Service Sales Engineers to achieve department orders and sales target.

· Serve and maintain key customer accounts, always respond to them promptly.

· Developing & building long term customer relationships.

· Actively identify potential opportunities & develop solutions with existing & new customers.

· Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.

· Develop the training plan for sales team to improve their capability to serve the customers.

· Engage the sales team to be motivated and building up their capability.

· Working with other departments to package the solutions for customers.

· Any other responsibilities as deemed appropriate and relevant.

Job Requirements

· Degree in Mechanical/ Electrical Engineering or its equivalent.

· At least 5 years in HVAC or Service Sales field.

· Leadership experience and ability to manage a team.

· Resolves the issue among the team and put in effort in employee engagement.

· Customer driven with excellent communication & interpersonal skills.

· Able to work under stress and tight timeline.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

1007

Spark Education Group is a fast-growing global online education company specializing in interactive live-instruction with small-group classes for kids. Our mission is to "spark passion for learning, ignite lifelong growth". Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, GGV Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.

Spark Education Group's portfolio includes:

• VISPARK, featuring Spark Math (offering a math curriculum combining Singapore Math with Common Core State Standards), and Spark Chinese (Chinese language learning curriculum)
• Huohua Siwei (a Chinese-language online learning service)
• Allschool (online marketplace connecting teachers and learners)
• ClassPod (education platform enabling interactive live-instruction for small-group classes)

The Centre Manager plays a crucial role in the overall operation and success of the enrichment centre. The role involves overseeing all aspects of the centre's activities, staff management, student engagement, and maintaining a positive learning environment.

Key Responsibilities:

1. Leadership and Staff Management:

· Supervise and lead a team of teachers, customer service executives, and course consultants.

· Set clear performance expectations and provide regular feedback and coaching to ensure a high-performing team.

· Manage staff schedules, ensuring adequate coverage during operational hours.

2. Student Engagement and Success:

· Maintain a high standard of student satisfaction and success.

· Monitor and assess student progress and provide guidance on academic and personal development.

· Handle student inquiries and concerns, ensuring a positive learning experience.

3. Operational Management:

· Oversee the daily operations of the centre, including scheduling of classes, events, and facility maintenance.

· Ensure compliance with relevant laws, regulations, and safety standards in Singapore.

· Manage inventory and supplies efficiently.

4. Marketing and Business Development:

· Collaborate with the marketing team to create and implement strategies to attract new students and retain existing ones.

· Promote the centre's programmes through local outreach and community engagement.

5. Financial Management:

· Develop and manage the centre's budget, including revenue and expense forecasting.

· Monitor financial performance, and take appropriate actions to achieve profitability targets.

6. Parent and Stakeholder Relations

· Foster strong relationships with parents and guardians through effective communication.

· Address parent concerns and feedback promptly and professionally.

7. Curriculum and Programme Enhancement:

· Continuously evaluate and improve the curriculum and programs to meet educational standards and market demands.

· Collaborate with teachers and curriculum developers to ensure teaching methods align with learning objectives.

8. Reporting and Documentation:

· Maintain accurate records of student enrolment, attendance, and financial transactions.

· Prepare regular reports for senior management on centre performance and KPIs.

Qualifications Required:

· Bachelor's degree in Education, Business Management, or a related field (Master's degree preferred).

· Proven experience in educational management, ideally within an enrichment or educational centre.

· Strong leadership and interpersonal skills.

· Excellent communication, both written and verbal.

· Knowledge of local education regulations and trends.

· Financial acumen and budget management experience.

· Proficiency in MS Office.

· Adherence to ethical and professional standards.

About the Company

Our Client is a leader in location analytics and geospatial solutions, serving customers across industries.

Responsibilities

We’re looking for a tech-savvy, customer-focused Customer Success Manager to be a trusted advisor to customers and drive digital transformation through the adoption of the company’s technologies.

• Develop strong business relationships with client decision makers and stakeholders;
• Understand clients’ digital strategies and how company’s products can help achieve clients’ objectives;
• Identify ways to solve pain points and challenges with company’s technologies;
• Optimise clients’ return on investment in digital transformation projects;
• Coordinate resources including technology roadmaps to support clients’ transformation;
• Facilitate and coordinate training for clients and connect them with subject matter experts;
• Ensure customer success through close communication and by overcoming any obstacles and facilitating smooth implementation and adoption of company’s technology.

Requirements

• Degree in Information Technology, Information Systems Engineering, or any relevant discipline;
• At least 5 years of relevant experience in a technology or software company;
• Experience in software application development projects and development methodologies would be an advantage;
• Project management or account management skills would be an advantage;
• Analytical skills, with the ability to understand complex business problems;
• Ability to work independently and collaborate effectively in cross-functional teams;
• High levels of professionalism and strong client relationship management skills;
• Ability to work well under pressure and willingness to travel to clients’ office when necessary.

Employment Details

• This is a permanent role;
• Learning & development opportunities.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

Job Info:

• Monday - Friday 8.30am - 5.30pm
• Boon Lay
• $5000 - $6000 + Transport Allowance + VB

Job Description:

• Leading a team of Service Sales Engineers to achieve department orders and sales target.
• Serve and maintain key customer accounts, always respond to them promptly.
• Developing & building long term customer relationships.
• Actively identify potential opportunities & develop solutions with existing & new customers.
• Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.
• Develop the training plan for sales team to improve their capability to serve the customers.
• Engage the sales team to be motivated and building up their capability.
• Working with other departments to package the solutions for customers.
• Any other responsibilities as deemed appropriate and relevant.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

Requirements:

• Degree in Mechanical/ Electrical Engineering or its equivalent.
• At least 5 years in HVAC or Service Sales field.
• Leadership experience and ability to manage a team.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Felcia Ang Zhi Yun | EA Personnel No.: R22109905

JD1007