Total 6,440 assistant hr manager job vacancies in Customer Service category in Singapore

· Responsible for managing the overall reduction of student attrition at GIIS Singapore and other locations in Singapore.

· All Global Care Officers (GCOs) in Singapore will report to this role.

· Lead the realignment of the GCO team to proactively engage with parents and students, addressing concerns and resolving issues.

· Manage the timely resolution of incoming complaints through Zendesk, myGIIS, phone calls, and other channels, ensuring adherence to targeted response times.

· Analyze withdrawal applications to identify reasons for student withdrawals and implement strategies to retain students.

· Collaborate with Country Leadership, Heads of Schools, Senior Academicians, and Geo Department Heads to address endemic issues and reduce root causes of dissatisfaction and withdrawals.

· Evaluate academic performance and customer satisfaction data to recommend improvements in academics, operations, and customer service.

· Optimize the complaint management system to reduce turnaround times (TAT) and efficiently resolve issues.

· Shall be responsible for hiring and on-boarding GCOs for customer service that are voice, IT and email support for customer interface

· Responsible for training and development of team

· Will lead a full customer relationship structure of supervisors and GCOs reporting to them

· Responsible for input and output parameters like number of GCOs active, calls and tickets handled, output of GCOs

· Responsible for day to day and running and management of customer relationship centre – centralized and decentralized

· Responsible for logistics and management of customer relationship centre

· Will report functionally to Country Director.

· Will part of Geo Leadership Team and sit in TMM.

§ Leads the recruitment, selection, orientation, and training in the GCO team

§ Builds and manages high performing teams within the geography by providing leadership, role clarity, training and career development

· Minimum 10 years of experience in the BPO or Customer Service sector.

· Experience in the service industry is essential; exposure to the education sector would be an advantage.

· Proven track record of managing large teams, including sub-leads, with around 100 customer service agents.

· Prior experience with reputable organizations or BPO companies is preferred.

· Demonstrated expertise in managing large-scale sales or customer service operations.

· Strong analytical skills with a focus on problem-solving and process optimization

Working Days: 5.5 days

• On-site

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Scope:

1. Handling Phone Calls

2. Attending to walk-in (parents,students,vendors etc)

3. Filling, typing and printing

4. Maintain General Office Storeroom and inventory of office supplies, First aid supplies and maintain the sick bay.

5. Other ad hoc duties.

Requirements:

1. Minimum GCE ‘O’ Level

2. Minimum 2 years of experience in administration and receptionist in a school

3. Good communication and inter-personal skills

4. Good Team Player with initiative

5. Proficient in Microsoft Office such as Word and Excel

Working Arrangement:

· Mondays to Wednesdays: 8:00am to 5:00pm

· Thursdays: 8.00am to 4.30pm

· Fridays: 8:00am to 5:00pm

· Service not required on Saturdays, Sundays and gazetted public holidays

Contract Period: From 1 Jan 2025 to 31 Dec 2025 (option to extend till 2026)

Location: Punggol

Responsibilities:

• Work with the Customer Service Representative to solve the client’s security system problems in the earliest time.
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations and systems training.
• Maintain long-term relationships with clients.
• Increase customer satisfaction
• Renew the support & maintenance contract.
• Ensure quality of ICD services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Provide routine preventive maintenances.
• Handle daily trouble-shooting, follow up all open technical issues till the problems resolved.
• Take over all service issues from Project team after External Hand Over done.

Requirements:

• Minimum Diploma or above in Electronic, Computer, Automatization or Mechanical Engineering.
• Minimum 2 year of customer service working experience (security-related preferred) in a multinational environment.
• Experience in security system field with knowledge of Access Control, CCTV and Alarm System will be considered as a plus.
• Basic IT knowledge in hardware, network and database.
• Ability to work under pressure
• Strong analytical skill and problem-solving ability.
• Strong self-learning ability, work independently
• Customer-orientation
• Excellent communication and interpersonal skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Responsibilities:

• Make sure customer’s orders are processed promptly & accurately
• Make sure timely & accurate billing process
• Assist in issue shipping documents (e.g: Bills of Lading, Arrival Notice, Declare Import & Export Permit)
• Manage the receiving & processing functions following the warehouse operation
• Maintain and monitor inventory accuracy in WMS system

Requirements:

• At least 1 years of working experience as warehouse customer services
• Preferable experience in trucking and warehousing
• Experience with WMS and MS Office

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23114354 | EA License 16C7883

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Reporting to the Director, HOD of Eldercare (Active Ageing Centre), the Centre Manager (CM) is entrusted with the responsibility to lead in the strategic directions, manage the manpower and oversee the daily operations of the assigned Eldercare Centre to fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

A) Management Role

• Staff Management - Recruit, Manage, Deploy and Develop of Centre staff
• Management Reporting – Provide timely reports to Senior Management, including Management Committee members.

B) Strategic Planning

• Community Outreach - Develop Community Outreach Plan and educate seniors about Active Ageing Programme
• Relationship Management - Develop strategies for asset mapping, fortify existing relationships; identify new community partners, engage and build relationship to garner their support to serve the seniors.
• Volunteer Management - Overseee, recruit, train and develop Volunteer Management Plan

C) Centre Operations

• Key Performance Indicators – Maintain close monitoring of the given KPIs, implement measures to manage volunteers and seniors recruitment, retention and participation data at stipulated timeframe.
• Serving Seniors – Formulate customized guidelines to serve the needs of the seniors; take lead in handling challenging service users
• Community Outreach – Guided by the Master Community Outreach Plan, take lead in the implementation, review and evaluation of the plan.
• Relationship Management - Take lead in engaging community partners, build effective and sustainable partnerships with them to serve the needs of the seniors.
• Programmes and Activities - Lead in regular reviews, planning, implementation and evaluation of programmes.
• Recruitment of Members - Plan promotion and advertisement of AAC programme to seniors in designate blocks on a regular basis
• Volunteer Management - Identify suitable volunteer roles to engage clients or from external individuals to contribute in
• Financial Reporting - Adherence to planned budget, checks and controls and prepare reports in a timely manner,

D) Other Duties

• Any other responsibilities as assigned by Executive Director/HOD/SCM

Qualifications & Requirements:

• Degree or Diploma in the field of Social Sciences (i.e. Social Work/ Gerontology) preferred
• At least 2 years of experience in direct operational roles such as running a social service-related Centre (preferably in the area of Eldercare)
• Prior supervisory experience, with at least 2 staff reporting to him/ her
• Strong stakeholder management skills, able to develop and build relationship with wide variety of community partners
• Knowledge in financial management – adherence to allocated budget and ensure cost-effectiveness
• Strong administrative skills – good documentation and report writing
• Proficient in Microsoft (Word, Excel and Powerpoint)
• Enjoy working with seniors
• Good problem-solving skills
• Strong interpersonal skills, a team player, yet able to work independently.
• Strong communications skills, preferably bilingual.
• Dynamic, quick thinking, adaptable and responsive to change.
• Enthusiastic and self-motivated.

Job Summary:

The Centre Manager will oversee the overall management and development of a Community Wellness Hub and a Day Rehabilitation Centre. The role involves designing and implementing fitness and rehabilitation programs, managing resources, ensuring service quality, and promoting safety. Additionally, the Centre Manager will supervise staff and volunteers, collaborate with stakeholders, maintain compliance with regulatory standards, and focus on delivering client-centered care and operational excellence.

Principal Responsibilities and Duties:

Community Wellness Hub- Gym programme

• Develop the framework and course structure for fitness and functional training programs.
• Identify community needs and design programmes to address emerging requirements.
• Evaluate service gaps and devise strategies for service improvement.
• Establish policies and work processes to ensure efficient service delivery and safety for clients and staff.
• Ensure that staff involved in fitness and functional training are adequately trained and equipped.
• Support the Community Enablement Programme by organizing and conducting talks or activities.
• Train and manage volunteers to support program delivery.

Day Rehabilitation Centre (Therapist duties)

• Collaborate with clients and caregivers to assess and monitor treatment progress.
• Ensure accurate and timely documentation of clients' conditions in compliance with Ministry of Health (MOH) service requirements.
• Provide or facilitate caregiver training and evaluate program effectiveness by assessing improvements in care and caregiver coping strategies.
• Prescribe and train clients on the use of mobility aids.
• Adhere to the Allied Health Professional Guidelines and maintain professional conduct.

Centre Manager Duties

• Evaluate and improve existing workflows and processes for all centre-based services to enhance productivity.
• Engage internal and external stakeholders to introduce meaningful activities for client engagement.
• Organize and conduct professional development activities and projects, including training, quality improvement initiatives, and research.
• Facilitate clinical care plan discussions to ensure holistic care for clients.
• Conduct risk management assessments and implement risk mitigation plans to ensure workplace safety (including facilities and equipment).
• Supervise staff and ensure they meet performance standards.
• Ensure the centre is prepared for service audits and meets a 90% utilization rate.
• Manage transport vendors to ensure operational efficiency.
• Oversee resource management, including scheduling, budgeting, and attendance tracking.

Core Competencies and Attributes:

• Passionate and patient in serving the elderly.
• Strong planning, problem-solving, and performance management skills.
• Effective collaborator with individuals at all levels.
• Excellent communication skills with the ability to persuade and advocate effectively.
• Adaptable and quick learner, comfortable working in ambiguous situations.
• Team player with strong interpersonal skills.

To consistently deliver brand values, enhance customer experience, build loyalty, and drive growth. Personalize client services, stay updated on industry trends, support boutique management, oversee staff standards, promote long-term client relationships, create memorable experiences, communicate client feedback, design training programs, conduct evaluations, organize events, and manage event logistics

The Opportunity

• Permanent role
• Work location: Central
• Work hours: 44 hours a week / 5D a week (Available to work on weekend)

The Job

• As a Client Experience Manager, your primary responsibilities encompass ensuring consistent delivery of brand values to all clients.
• You will collaborate closely with the retail team to enhance customer experience, foster brand loyalty, and drive sustainable business growth.
• Involves regularly meeting with clients to understand and exceed their personalized needs, staying updated on industry trends, and supporting boutique management by bridging relationships between brand/commercial teams and boutique staff.
• you will oversee retail staff standards, manage food and beverage services at the boutique, to send client birthday gift and promote a client-centric mindset to build long-term relationships.
• Your role also includes working with the brand and sales teams to create unique experiences, managing client feedback, and developing training programs to enhance staff capabilities in client interaction and hospitality.
• You will further be involved in organizing and managing marketing events, product launches, and VIP gatherings, ensuring seamless event logistics and providing exceptional service to local and international VIP clients.

The Talent

• With experience preferably in luxury retail fashion, timepieces, and any relevant industry.
• Presentable, pleasant, and outgoing.
• Excellent customer service and interpersonal skills

Next Step

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Job Responsibilities:

• Develop strategies and roadmap to meet business goals and drive customer satisfaction, in alignment with organization's goal.
• Manage product roadmap and backlogs and ensure that vendor and IT partner(s) deliver products on time.
• Lead and oversee system enhancement/change requests from ideation to implementation
• Engage in vendor / contract management to ensure established SLAs are met and Contract & addendums are current and up-to-date.
• Provide data-driven evidence to highlight operational gaps and recommend resolutions to address gaps.
• Work with vendor, IT partners(s) and users to implement resolutions to close gaps.

Job Requirements:

• Bachelor’s degree in business, computer science or a related field
• Minimum 5 years working experience in Contact Centre and/or IT Product/Project Management
• Strong analytical and problem solving skills with data driven approach to decision making
• Proven track records of managing, launching or scaling digital products
• Experience with Agile development methodologies
• Good written and oral communication skills

We regret that only shortlisted candidates will be notified

Interested applicants kindly click on “apply now” or send your updated resume to [email protected]

Jayden Kua Jing Yu
Registration Number: R24144814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Roles & Responsibilities:

• Oversee daily operations for the centre
• Build and maintain strong relationships with parents and students
• Handle enquiries and centre visits for parents who are interested to join the centre
• Plan schedules for the teachers as well as class timetables.
• Manage student records and forms
• Oversee the safety and well-being of students in the Centre
• Support in teaching of classes and homework supervision
• Manage other ad-hoc duties as assigned by the cluster manager

Requirements:

• Minimum 2 years of relevant working experience
• Positive disposition with good communication and interpersonal skills
• Able to work independently and be a team leader
• Familiar with social media platforms and competent in Microsoft Office tools
• Familar with the primary school system.

Key Responsibilities and Accountabilities

• Initiate guest interaction and deliver tip top service
• Encourage and provide advice to guests on how to pose for photographs
• Process and compile the finished products for sale
• Handle cashiering duties
• Prepare the site for daily operations
• Ensure that individual and overall sales target is achieved

Requirements:

• Possess at least 1 year of experience as a frontline staff in any industry
• Must be able to work on weekends and public holidays
• Strong in communication and interpersonal skills
• Possess an approachable and positive attitude

Responsibilities:

• Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
• Attended customer complaints and technical enquiries; provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
• Ensure all documentation (e.g., technical reports) is up-to-date and in order; ensure timely and accurate update in the Service information system for effective follow-up and decision making.
• Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
• Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
• Conduct morning verification of jobs carried out for all Service Partners.
• Manage Service Partners and upkeep the service & technical standards for all teams at jobsites.
• Be available and standby for after office hours activation through phones or to sites.
• Perform risk assessment to minimize risk at job site.
• Ensure jobs are carried out complying to safety guideline from authority.
• Perform any other duties assigned by the superior.

Pre-requisites

• Minimum five (5) years’ experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years’ site experience in air-con related industry for Diploma holder in Mechanical Engineering
• Proven experience working as a Site Supervisor
• Good communication and written skills

Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3800 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of commercial cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering) with expertise in AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Minimum 1 year of experience in customer support and in repairing heavy industrial equipment.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Roles & Responsibilities:

Reporting to the Assistant Director of Nursing & Daycare Manager, you are responsible for the maintenance of a clean, orderly, and safe environment and the performance of patient care under the supervision of the Registered / Enrolled Nurse.

• Keep active measures to ensure the safety of patients under supervision of the Registered Nurse as required.
• Actively attend to the patients’ self-care needs including elimination, nail and oral hygiene maintenance.
• Assist with mobility needs of patients as well as transfer and mobilise the patient as required.
• Assist as van escort helping patients to and fro from the Hospice.
• Measure and record patient's weight, temperature and blood pressure as required.
• Look after the patient's dietary and feeding requirements, including taking meal order, serving meal and drinks, as well as assist with the feeding of patient if patient unable to do so.
• Be responsible for food pantry including the safe storing of food items, checking on stock level and ensuring the quality of food for safe consumption.
• Upholds standards in infection control by means of standard precautions, hand hygiene, proper waste disposal and isolation practices.
• Assist with administrative duties such as data entry and filing of documents etc.
• Assist with filing of documents.
• Report occurrences and patient observations to the Registered Nurse promptly.
• Maintain high standards of housekeeping and workplace organisation at all times.
• Maintain a high degree of confidentiality and discretion in matters involving patient care.
• Maintain a conducive and safe patient care environment.
• Undertake to keep oneself well informed of the updated industry guidelines and develop new skills that are necessary for the job.
• Perform any other duties as and when assigned by the Assistant Director of Nursing, Registered Nurse, or Day Care Manager.

Requirements:

• At least possess a GCE N Level or Certificate in Health Care Assistant or equivalent
• At least 2 years of working experience as a Patient Care Assistant.
• Daycare Work Scheme: Mon-Fri (Candidates must be comfortable to work on weekend or work beyond the official working if required)
• Daycare Working Hour: 8am-5pm
• Passion to serve
• Processes strong sense of responsibility for safety, patient, considerate and courteous towards patients
• Good interpersonal and communication skills.

Job Requirements

· Manage the daily operation of the centre

· Handle administrative duties

· Plan for manpower and logistics

· Oversee teacher duty roster and guide teachers in classroom management

· Attend to walk in enquiries and phone calls

· Manage a class of 20-25 primary school students

· Coach and guide primary school students on school homework, spellings and assessment worksheets

· Marking of assessment worksheets

· Prepare and conduct learning activities and lessons in creative and engaging formats

· Build a strong friendship with the parents and students and impact them positively

· Support on day-to-day centre activities/ ad hoc events and initiatives where necessary

· Communicate and update parents on children’s progress

· Maintain classroom discipline and ensure safety and security protocols are met at all times

· Maintain cleanliness of the classroom and centre

Other Details

· School Term Working Hours - Mon - Fri: 11am to 7.30pm

· During School Holidays Hours - Rotating Shifts (Morning / Afternoon)

· 10 mins walk from admiralty MRT

· Candidate who is keen to apply please send an updated resume to [email protected]

· Shortlisted applicants will be notified

Thank you for your interest.

Responsibilities

• Management of engine stand & MVP bag allocations
• Assist in the preparation of regularly scheduled reports
• Performing of administrative and clerical duties for Customer Business Department
• Ensure that Customer Business Excellence is delivered throughout the business.
• Perform other related duties as assigned

Requirement

• Possess minimally a Diploma, preferably in Engineering or Business Administration
• Experience in customer service will be a plus
• Proficient in MS Office applications & Office 365 platforms, experience in SAP will be advantageous
• Exhibit excellent communication and interpersonal skills with the ability to build relationships both internally and externally
• An excellent team member, proactive in managing issues and possess professionalism with a strong sense of responsibility in his/her work
• Show care about minute details and able to deliver work with a high level of accuracy
• Able to work independently in a fast-paced environment, as well as multi-tasking
• Highly motivated with a strong drive to succeed and exhibit a high level of integrity

Description - External

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Description

This position will be part of the Customer Credit Risk Management for Singapore. The incumbent will be responsible for the following:

• Own full accountability of end-to-end customer credit risk management for consumer
• Own risk outcomes and credit metrics
• Develop a thorough understanding of the expected and unexpected credit losses in the business and communicate them effectively to business leaders
• Focus on continuous improvement of credit risk management capabilities. Optimize integration and usage of capabilities and data such as credit bureau, financial statements, bank data etc. Continually explore and test new data sources.
• Ensure Risk Management capabilities are aligned with the business strategy and strategic growth initiatives, including launch of new business practices, products and services
• Monitor economic performance across all risk decisions and partner with the Centers of Excellence to identify improvement opportunities.
• Develop / Deploy capabilities that enhance profitable growth in partnership with Central teams
• Ensure complete understanding of and adherence to local laws & regulations
• Have deep understanding of evolving regulatory environment with direct and indirect impact on the business and risk management.
• Have deep understanding of macro-economic and business environment with direct and indirect impact on business and risk management.

Desired Skills:

• Relationship building / Communication skills:Proven experience or ability to build relationships with external and internal partners, compliance, technology, legal, credit operations and risk management colleagues to be able to lead through influence
  Ability to influence outcomes/funding/focus/strategy for a business
  
• Leadership/Organizational Awareness & Effectiveness:Proven ability to think and act at an enterprise level
  Proven ability to navigate and collaborate across different teams and organizations to get things done with a high sense of urgency
  Proven ability to assess internal/external factors and link together to develop appropriate business and risk management strategies and actions
  Proven ability to make quick but informed decisions without compromising quality
  
• Process/System knowledge:Have a working understanding of all risk systems to do account analysis and observe trends to identify areas of weakness, and direct credit action strategy.
  A breadth and depth of content knowledge about the product, risk processes and capabilities.
  Understands fully the economics of the business, how the business makes money, Net Loss Provision and the levers that can be used to affect the economic outcomes.
  

Qualifications

• 5+ years of experience in an analytical role
• Expert with Python, SQL, excel pivots
• Experience with Spark, GCP and AWS is preferred
• Advanced degree in Business, Finance, Statistics, Economics or Mathematics or equivalent experience in similar business is preferred
• Experience in using balance sheet, financial statement, bank statement in credit assessment is preferred
• CPA/CA or CFA a plus

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Job Description

• Oversees day-to-day operations and customer service department.
• Keep the pulse of customer satisfaction
• Manage account/customer expectations
• Process customer orders and routings.
• Coordinate freight shipments and transport arrangement
• Import/export permit declarations and customs clearance
• Prepare billing
• Perform other ad-hoc duties when assigned.

Job Qualification

• Possess at least GCE 'O' Level or equivalent.
• Preferred 2 Year(s) of working experience in the related field
• Required language(s): English, Mandarin
• Proficient in Microsoft Office applications
• Proficient in SG Custom import and export permit declaration

Primary Objective

• Develop and support strategic plan for Wealth Management to meet the business objectives and sales targets

• Manage and direct the development of Premier RMs and to grow market share of the Affluent & HNW target customer segments.

• Grow, manage and preserve clients’ wealth to ensure customers meet their financial objectives with tailored financial solutions

Key Resposiblities

Team Management

• Lead Wealth Management RMs in the growth, acquisition and retention of HNW clients

• Train and develop staff, monitor performance and appraise Wealth Management RMs against assigned targets

• Manage Wealth Management RMs to achieve stated sales levels by coaching and guiding them to achieve sales

targets

• Jointly manage the manpower and P/L of branch service and sales operations with branch manager

Business Development

• Develop, strengthen and execute business models and strategies of Retail Banking Wealth in the Emerging Affluent, Affluent & HNW customer segments

• Participate in sales and marketing activities for affluent and high net worth clients from onshore market

• Enhance the bank’s profile in Wealth Management and grow the assigned portfolio in terms of AUM and customer base while ensuring strong customer engagement

• Assume full management responsibility of Wealth Management RMs sales productivity and ensure effective cross selling of the bank’s products and services

• Oversee sales efforts including sales force coaching and participate in clients calls with RMs

• Drive sales productivity (new & cross selling) of Wealth Management products

• Strong follow up skills and initiatives to ensure all time sensitive transactions are executed in a timely and accurate fashion

• Good grasp of internal processes, procedures, documentation, fees and related terms and conditions of products and services offered by bank

• Achieve balanced scorecard, service, operational and regulatory standards set by the bank

Compliance and Regulations

• Apply knowledge of relevant laws and regulations to compliance requirements in carrying wealth advisory

activities for HNW clients

• Ensure sales are conducted in accordance with the internal and external regulatory requirements

Project Management

• Ad hoc project management

Requirements

-Bachelor Degree - Banking, Business Administration or Economics.

- CMFAS Certification

• Min 8 years banking experience preferably in leading a sales team

• Sound knowledge of banking products & services with particular emphasis on mobile platform sales acquisition

for secured and or unsecured loan products

• Good interpersonal skills with background in leadership & sales management

• Strong interpersonal, communication and analytical skills

• Ability to work independently and in a team are essential attributes

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Floor Manager ( & Service Crew)

- Consistently perform all service floor duties from greeting customers, taking orders, cashiering to housekeeping

- Maintain high service standards at all times, especially during busy periods

- Able to communicate with customers and various departments to deliver an excellent service experience

- Responsible for opening, operating and closing of shifts and perform daily operational tasks according to roster

- Able to perform all floor opening and closing duties, and service duties according to company's SOPs

- Well-equipped with knowledge of menu offerings and offer suggestions when guests make request or enquiry

- Confident in communications with colleagues across all departments and with customers

- Assist in ad hoc duties as and when job requires

Our Hopsital Client is seeking highly motivated individual to join them as Clinic Assistant / Patient Service Associate. Successful candidate will play a crucial role in providing exceptional frontline services, ensuring smooth clinic operations, and fostering positive patient interactions.