Total 3,922 assistant manager job vacancies in Customer Service category in Singapore

Roles & Responsibilities:

Reporting to the Assistant Director of Nursing & Daycare Manager, you are responsible for the maintenance of a clean, orderly, and safe environment and the performance of patient care under the supervision of the Registered / Enrolled Nurse.

• Keep active measures to ensure the safety of patients under supervision of the Registered Nurse as required.
• Actively attend to the patients’ self-care needs including elimination, nail and oral hygiene maintenance.
• Assist with mobility needs of patients as well as transfer and mobilise the patient as required.
• Assist as van escort helping patients to and fro from the Hospice.
• Measure and record patient's weight, temperature and blood pressure as required.
• Look after the patient's dietary and feeding requirements, including taking meal order, serving meal and drinks, as well as assist with the feeding of patient if patient unable to do so.
• Be responsible for food pantry including the safe storing of food items, checking on stock level and ensuring the quality of food for safe consumption.
• Upholds standards in infection control by means of standard precautions, hand hygiene, proper waste disposal and isolation practices.
• Assist with administrative duties such as data entry and filing of documents etc.
• Assist with filing of documents.
• Report occurrences and patient observations to the Registered Nurse promptly.
• Maintain high standards of housekeeping and workplace organisation at all times.
• Maintain a high degree of confidentiality and discretion in matters involving patient care.
• Maintain a conducive and safe patient care environment.
• Undertake to keep oneself well informed of the updated industry guidelines and develop new skills that are necessary for the job.
• Perform any other duties as and when assigned by the Assistant Director of Nursing, Registered Nurse, or Day Care Manager.

Requirements:

• At least possess a GCE N Level or Certificate in Health Care Assistant or equivalent
• At least 2 years of working experience as a Patient Care Assistant.
• Daycare Work Scheme: Mon-Fri (Candidates must be comfortable to work on weekend or work beyond the official working if required)
• Daycare Working Hour: 8am-5pm
• Passion to serve
• Processes strong sense of responsibility for safety, patient, considerate and courteous towards patients
• Good interpersonal and communication skills.

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

• Performing administrative duties related to logistics, inventory management, and arrangement of diamonds.
• Updating and maintaining Excel spreadsheets.
• Carrying out ad hoc assignments as directed by the team leader.
• Executing general office duties to support day-to-day operations.
• Handling laser engraving tasks, with training provided by us.
• Assisting in-store operations, including client servicing for repairs and collections.
• Conducting quality checks on jewelry to ensure proper setting and polishing.
• Inspecting diamond melees for quality assurance.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

As Reefer Care Manager, you are responsible for overall end-to-end operational delivery of PIL reefer service to ensure safe, reliable and efficient carriage of reefer cargo.

Job Responsibilities:

• Develop and implement end-to-end reefer handling process
• Coordinate with commercial, trade, operations, equipment, claims and other related shareholders to ensure reliability of reefer product
• Reefer monitoring on land and vessel, including special commodity hyper-care, CA, CT, pharma, etc.
• Resolve reefer malfunction and other exceptions, incl. manage 24/7 emergency technical hotline for reefer malfunction
• Manage outsourced reefer service partners (long term to migrate to SSC)
• Manage reefer ship kit and accessories deployment
• Technical support to commercial, claims, trades, etc.
• Support the monitoring of reefer related cost in the network
• Manage reefer care team (Shared Services Centre)
• Lead stakeholders in reefer handling process

Job Requisitions:

• Tertiary education in science, engineering preferable.
• Preferably with at least 10 years’ experience in reefer equipment operations, maintenance, engineering and post-harvest cargo handling.
• Expert in reefer handling process like:Reefer container preparation, CA, CT, Pharma, etc.
  Reefer monitoring, on land and on board
  Reefer machinery operations
  Reefer data analysis
  
• End-to-end shipping and intermodal operations
• Telematics technologies and application
• Post-harvest cargo knowledge

Are you passionate about advocating for customers and helping them achieve the highest levels of resilience? Are you calm under pressure and able to juggle many moving parts? Are you able to use data insights to look around corners, uncovering and mitigating threats to our customers’ experience? Can you act as a change agent, influencing support strategies, advocating for customers and challenging technical leaders? AWS Enterprise Support is hiring passionate, results-orientated, quality-driven Customer Health Manager who will proactively help Korea, ASEAN and ANZ customers and account teams achieve and maintain operational health.

As the Customer Health Manager, you will design and deliver programs locally that can scale to improve our customers operational health globally. You will bring together disparate information sets to form a holistic view of the customers health (including resiliency) and experience. You will establish “Customer Health Reviews“ where leaders can inspect aggregated customer health data and make informed decisions on where to prioritise AWS investment or perform technical deep dives. You will define and deliver against metrics and KPIs for continuous improvement, and act as a change agent.

You will own the problem resolution mechanism for Korea, ASEAN and ANZ, which provides visibility to AWS leadership about issues that have a negative impact for key customers. Through the prolem resolution mechanism you will facilitate complex technical problem management, as opposed to incident management. An "incident" is a currently impacting usage issue, or temporary service defect. "Complex technical problem management" is when a customer is unable to find a satisfactory solution working with support for a service issue, including where the issue becomes a subsequent loss of trust in the service.

The right candidate is passionate about executing and driving mission-critical programs. You will earn trust through high-quality, timely communications with stakeholders and customers of all levels. You will bring experience delivering global programs for operational/engineering organizations in large, multi-national, preferably tech, companies. Strong judgement and a demonstrated ability to influence without explicit authority are key to success.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top
of AWS services.

Key job responsibilities
* Building a single view of our customers operational health that allow leaders to make informed decisions on where to prioritise investment
* Establishing new mechanisms for inspecting customer health
* Advocating for customers internally and representing their voice
* Driving our most critical escalation process during service disruption
· Prioritize, manage and own emerging and developing key customer risks/issues from start to finish
· Drive down mean time to engagement and communication for all key customer issues
· Analyze data trends on key customer issues to identify potential issues
· Work closely with others to identify opportunities for improvement
* Providing crisp and timely communication on developing issues to relevant internal and external customers
* Working with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
· Convey complex problems in easy to digest terms for all stakeholders
· Collaborating with key stakeholders around documentation and processes regarding recurring issues
* Building a broad understanding of AWS architecture and service inter-dependencies
* Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention
* Other duties as required by the organization, including occasional out of hours support

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

• 7+ years of technical engineering experience
• 7+ years of design/implementation/operations/consulting with distributed applications experience

Preferred qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience in a 24x7 operational services or support environment

Join a dynamic professional dry-cleaning & laundry company!

If you are passionate about meeting people, enthusiastic with a pleasing personality, we want YOU!

Your key responsibilities include:

• Managing and engaging our clients.
• Building up our customer base.
• Assist with taking orders/bookings for our services.
• Handling sales enquiries over the phone or via email.
• Handle, process and manage quotations and invoicing.
• Handle customer enquiries and complaints.
• Manage the customer service team.
• Actively support operations in meeting client needs and requests.
• Provide excellent customer service to meet the needs of the clients.
• Work closely with operations team to ensure smooth running of the business.

Requirements:

• Only Singaporeans/PR need apply
• Good command of English, Mandarin speaking is a bonus (as need to speak with Mandarin client speaking)
• Good communication skills
• Good leadership skills
• Pleasant, enthusiastic and engaging
• Polite and patient
• PC literate, comfortable with MS Office
• Good with the various social media platforms

Job benefits:

• Attractive salary package
• Sales incentives
• Medical & insurance benefits
• Annual & medical leaves
• Career growth development

Working hours:

• 5 days + alternate Saturdays
• Off on Sundays and Public Holidays

Requirements

Physically Fit

Good Team Player

Passion to work with the elderly

Able to work on weekends (rotational basis)

Able to work on public holidays

Job Description

Delivery meals to frail home bound elderly clients

Accompany and assist elderly for medical appointments

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

The Customer Success team are trusted advisers to our customers with a core focus on helping customers realize value with their LinkedIn solutions. LinkedIn Talent Solutions empowers HR teams globally to hire, nurture and grow their talent teams by connecting our intelligence of the world of work and professionals to companies’ hiring and learning goals.  
As a people manager, you will oversee a dynamic group of high-performing Customer Success Managers (CSM) dedicated to delivering exceptional post-sale implementation and advisory services for hiring clients across Southeast Asia. You will play a crucial role in executing our strategy to enhance customer engagement and drive the adoption of LinkedIn Talent Solutions.

Your responsibilities will include leading and mentoring your team to ensure effective implementation and advisory services, maximizing client satisfaction and value realization from LinkedIn Talent Solutions. You will develop and execute strategies that drive customer engagement and the adoption of our offerings through consulting and educational services. Close collaboration with sales and internal stakeholders, including product teams, project managers, and service delivery teams, will be essential to align customer needs with our solutions.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

Responsibilities:

• Lead a team of CSMs in delivering post-sale advisory and consultative services to our talent solutions customers.
• Hire and develop individual contributors and design programs to develop and transform our team's talent and vision.
• Demonstrate leading with diversity, inclusion and belonging for self, teams, and stakeholders in an action-oriented manner.
• Provide the team with thought leadership, coaching, and constructive feedback through meaningful 1:1s, performance appraisals.
• Build and maintain a strong team through both external hiring and internal talent/skill development.
• Partner closely with sales leaders in prioritizing key initiatives to maximize customer success and support business goals.
• Drive key customer engagements and becomes a go-to leader for executive customer conversations.
• Utilize LinkedIn, client, and other data to derive insights and use these to ensure that team goals related to implementation, account improvement, and new product rollouts are tracked and achieved.
• Effectively communicate initiative's impact to key stakeholders

Basic Qualifications:

• 8+ years of overall experience in Customer Success, Account Manager, Consulting Manager, or similar role within the SaaS space along with People Management within a similar region

Preferred Qualifications:

• Experience in the SAAS/HR industry is preferred.
• Excellent organization, project management, and time management skills
• Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
• Is well versed with basic principles of diversity, inclusion and allyship and is keen to be a lifelong learner in this area.
• Self-starter and purpose-driven, thriving in a fast-paced and demanding environment.
• Strong ability to derive insight from data and build actionable strategies based on analysis.
• Excellent consulting, discovery, listening, and communication skills, demonstrated by the ability to establish working relationships at all levels at the client side, including C-level.
• Excellent verbal and written communication skills.
• Demonstrates creativity and innovation in approaching problems and can rally teams behind solving complex problems and managing key projects to move the business forward.
• Excellent analytical, problem-solving, and decision-making skills, applied with a solution-focused attitude.

Suggested Skills:

• Talent Management
• Problem Solving
• Cross Functional Collaboration
• Stakeholder Management
• Strategic Thinking

Customer Service Manager, Up $7K

Duration: 1 Year Renewable Contract

Working Hours: Mon - Fri: 9.00AM to 6.00PM

Work Location: Central

Responsibilities:

• Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices.
• Manage a team to achieve operational objectives through workforce planning, setting Key Performance Indicators (KPIs), execution, and contingencies.
• Provie strategic plans to synergize mailboxes and escalation management to attain timely and professional deliveries with articulacy.
• Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence throughout inbound and outbound workforce.
• Align objectives and setting expectations with Stakeholders on realistic Service Levels versus email volume, timeframe, and other correlating factors.
• Handle internal and external escalations via investigations, incident reporting, findings and providing de-escalation solutions.
• Perform service recovery calls/emails as needed for de-escalation.
• Determining call quality and standards via call audits and calibrations.
• Evaluate and improve current email templates for continuous improvement.
• Ensure team is fully utilized during lull period by initiatives to support continuous productivity.
• Timely reporting to management team and stakeholders
• Conduct coaching and mentoring to the team to improve knowledge, skills and attitudes.
• Conduct year-end appraisals and identifying talents for retention and recognition with Talent Management team.
• Perform other adhoc duties as assigned.

Requirements:

• Possess a degree in related fields.
• Equipped with at least 5 to 7 years in quality service experience with 2 years of managerial expertise.
• Call centers, statistical and/or large data processing background will be advantageous.
• Proficient in MS Word, Excel, and PowerPoint due to intensities of reporting and communication plans.
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9831

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Work Location: Hougang

Working Hours: 7:15am to 4.30pm, inclusive of 45 minutes lunch break

Contract Period: 2 Jan 2025 to 31 Dec 2025

Job Description

· Counter Service to manage stakeholders’ needs

o Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner. This also includes assisting students according to the school’s guidelines such as issuing graduation certificates and other documents.

o Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.

o Handle incoming calls professionally and ensure they are answered within 3 rings.

o Issue stationery and loan items and provide guidance to users on the appropriate forms to use.

o Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment.

o Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.

o Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

· Students’ Support

o Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.

o Handle the latecomers by updating the latecoming details at the google form, issuing latecomer’s slip, daily updating of students’ attendance and notifying OM on students issued with Corrective Work Order.

o Manage parents’ appointments for key personnel during Parents-Teachers Meetings.

o Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

· Other Administrative Support

o Provide administrative support for fund raising events.

o Maintain the orderliness and cleanliness of reception counter.

o Handle adhoc duties and projects assigned by the School.

Job Requirement

o Candidate should possess strong communication and active listening skills, a pleasant, friendly and mature disposition and the ability to thrive in a fast-paced environment.

o Candidates must possess at least a GCE N Level Certificate

o Candidate should preferably have 2 years of experience in frontline customer service.

o Knowledge of MS word and MS Excel will be an advantage.

EA: 22C1322

EAP: R24124011

Location

• East

Job Overview:

The Account Manager (Import) will oversee customer service and operations for all international air import freight activities, ensuring compliance with industry and government standards. This onsite role includes managing the entire freight movement process, from origin to customs clearance, with a strong focus on import procedures and transportation logistics.

Responsibilities:

• Coordinate the collection and delivery of freight for international air imports.
• Manage operational, routing, and customer service responsibilities for assigned shipments.
• Identify solutions for customers based on rates and service, using preferred truckers and vendors.
• Coordinate with shippers, consignees, and air carriers to facilitate smooth shipment flows.
• Prepare and complete all necessary import documentation to ensure regulatory compliance.
• Enter import shipment details accurately into the system.
• Review and process documents, liaising with origin offices for clarification as needed.
• Build and maintain positive relationships with customers and vendors.
• Offer classification recommendations to customers upon approval.
• Address customer inquiries on shipment status, import milestones, and charges within company guidelines.
• Escalate complex customer issues to management when necessary.
• Handle billing and invoicing for shipments.
• Perform additional duties as assigned.

Requirements:

• Diploma or Degree in a logistics, shipping, supply chain or any relevant field.
• Knowledge of air freight operations (permit declaration experience is a plus).
• Strong problem-solving and analytical abilities; proficiency in Microsoft Office.
• Candidates should possess knowledge of international air import operations, including regulatory compliance, and be willing to address occasional after-hours situations.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Job Scope:

• Provide immediate response to client’s enquiries and concerns over the phone
• Resolve client dissatisfactions by initiating a thorough investigation of complaint, evaluates findings, and responds quickly to clients
• Resolve discrepancies in reports by consulting with other staff
• Assess problem resolution for future applicability and forward to appropriate quality assurance individual.
• Pursue referenced test result to satisfy client needs and requests
• Print, prepare and distribute patient reports for delivery
• Perform data entry role when scheduled/assigned
• Assist with other database building activities when necessary

Requirements:

• Min GCE N/O/A Levels or Nitec in any fields
• Able to commit for 4 months
• Comfortable to work in lab setting

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working day: 5.5 days work week
Working Hour: Monday to Friday (9am – 5pm), Saturday (9am – 12.30pm)
Salary range: $2000 - $3,000
Location: Mt Elizabeth Hospital, Orchard

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

• Singapore Based (Tanjong Pagar)
• 5 Days (Based on Roster)
• Salary: $3,000-$3,500
• 2 years of relevant experience; Assist the Front Office Manager and Assistant Front Office Manager.
• Career Progression Opportunities

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into logbook for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description

. Provide hands-on site installation, validation,commissioning and maintenance of electrical equipment

(AC UPS,DC UPS , Batteries, Switchgear and BMS)

. Provide on-site training to the customers

. Develop Service technical documentation

. Create and maintain service information in the company database

. Timely and professionally handle field service calls and issues arising from the field service visits

. Timely complete and submit all required paperwork

. Communicate with the customers to ensure satisfaction and implement any necessary corrective actions

Job Requirements

. Minimum ITE/Diploma or Degree in Engineering ( E&E,Electrical Power)

. Proficient in AutoCAD (Electrical Drawing) and programming will be an advantage

. Proficient in Microsoft Office

. Fresh graduates are welcome to apply ( on the job training will be provided)

Roles & Responsibilities

• Carry out ELV or security systems such as IP CCTV, Intercom, Access Control, IP PBX, Public Address system & etc for maintenance for residential condominiums, and commercial & industrial buildings.

• To diagnose & troubleshoot faults in the system and resolve these technical issues.

• Attend to clients’ queries on any operational & maintenance-related matters.

• Maintain good relationships with customers.

Requirements and skills

• ITE/Diploma in Electronics/Electrical or IT-related discipline.

• Min. 2 years of working experience in the security line (CCTV/Intercom/Access Control), and able to commission the system.

• Possesses knowledge of Network and basic IP systems.

• Strong understanding of cable checking and troubleshooting techniques.

• Experience in setting up and managing IP PBX systems is a plus.

• Computer literate with good knowledge in using Microsoft Office applications (Excel, Word).

• Good communication skills.

• Self-motivated, service-oriented, passionate, and responsible.

• Self-discipline and willingness to work staggered.

• Fast learner, independent, and can work under pressure.

• Class 3 Driving License Required.

• 5.5 workdays/week.

Job Description

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

As the Service Delivery Manager, you will be responsible for ensuring seamless service delivery while building and maintaining strong client relationships and ensuring the business delivers a high-quality customer experience. Your focus will need to include service delivery management, customer success, as well as internal and external relationship management ensuring client SLAs are met, satisfaction levels are high, opportunities for growth are realised and contract renewals are achieved

Role and Responsibilities

The Service Delivery and Manager main areas of focus are provided below as a guide:

Service Delivery Management:

· Build strong relationships across the business to maintain high levels of customer satisfaction.

· Owner of the escalation process the Service Delivery and Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.

· Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.

· Challenge and assist the Operations Team in pursuit of high quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated teams and systems.

· Arrange, drive and direct internal and customer service review meetings covering performance, service improvements, quality and processes.

· Manage the SIP process for all customers ensuring it is kept up to date and all parties understand their obligations.

· Champion service and support in projects and developing a strong understanding of all projects ensuring service impact is minimised and agreed across all teams.

· Responsible to understanding and ensuring all customer’s service management statements of work are fulfilled as per the contractual obligations.

· Ensure all contractual obligations are being met and keep appropriate records.

· Ensuring all customer manuals (OSMs etc) are kept up to date by the Operations team.

The Knowledge, Experience and Qualifications required

· ITIL qualified.

· Excellent customer facing/customer service skills.

· Excellent written and verbal communication skills.

· Customer Centric, experience of working with multiple customers.

· Chairing and reporting service reviews for clients.

· Delivering against Service Level Agreements, customer commitments and Service Improvement Programmes.

· Service Management or Support in a diverse environment of incident management, escalation procedures and related disciplines.

· Transitioning of projects in and out of service teams.

· Experience managing Service Delivery across the end user support services (Service Desk, Infrastructure, Networking etc).

· Experienced Service Management professional.

· Experience of managing 3rd parties and 3rd party delivered services.

· Able to work under pressure and meet deadlines.

· Able to demonstrate a high degree of flexibility including out of hours working.

· Excellent organisational skills.

· Able to manage sensitive and sometimes confidential information.

· Self-motivation and able to take responsibility.

· Able to manage and prioritise and tasks and time efficiently.

Customer Success Management:

· Work with the Service Design team to help define and implement customer success strategies, ensuring customer retention and satisfaction, and advocacy.

· Create and manage customer success plans tailored to individual client needs and goals.

· Monitor client health scores and proactively address potential issues working with the relevant teams to ensure speedy resolution.

Client Relationship Management:

· Be an ambassador for Panoptics, working across the client base to provide effective communication on IT matters and build relationships to ensure effective dialogue.

· Maintain regular client contact outside of formal reviews, managing escalations and expectations particularly when they are unrealistic and/or challenging.

· Identify and capitalise on opportunities for up-selling and cross-selling additional services bringing in the relevant teams and/or colleagues to assist or to handover to.

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: SAP Service Delivery Manager

Job Description: SAP Service Delivery Manager is responsible for overseeing the delivery of SAP services to clients, ensuring high levels of customer satisfaction, and managing the performance of the service delivery team. This role involves coordinating with various stakeholders, managing budgets, and ensuring that service delivery processes are efficient and effective.



Pre-requisites requirement:

• Must have experience in managing SAP ERP AMS projects.
• Must be equipped with any SAP modules (with certifications) and deep knowledge in any modules, e.g. FICO, HCM, SD, MM, WM, PP, EWM, etc.
• Must have experience in supporting pre-sales. Able to engage and manage customer independently
• Must have experience in S/4HANA support
• Logical and structured thinking
• Motivated to learn new technology
• Cloud experience

Responsibilities:

• Oversee the delivery of SAP services, ensuring they meet client requirements and are delivered on time and within budget.
• Act as the primary point of contact for clients, addressing any issues or concerns and ensuring a high level of customer satisfaction.
• Lead and manage a team of service delivery coordinators, process analysts, technical leaders, and engineers.
• Track and report on service delivery performance, using key performance indicators (KPIs) to identify areas for improvement.
• Identify and resolve any issues that may impact service delivery, working closely with technical teams to implement solutions.
• Manage the budget for service delivery, ensuring that all services are delivered cost-effectively.
• Implement best practices and continuous improvement initiatives to enhance service delivery processes.

Requirements:

• Must have more than 10 years of relevant experience in any SAP modules with 4 years as a Service Delivery Manager
• Strong background in any modules, e.g. FICO, HR, SD, MM, WM, PP, EWM, etc.
• Has experience in S/4HANA or cloud implementation
• Motivated to learn new technology
• Working in tight deadlines and short notice is very common
• Readiness to learn and deliver additional modules

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

Location: Jurong East

Responsibilities

• Participate in project or Maintenance Systems’ meetings and propose improvements
• Evaluate potential problems and technical hitches and work with engineers for solutions
• Supervise current projects / Maintenance Systems and manage team members
• Manage project-related paperwork such as System extension, Tech-Refresh and obsolescence replacement
• Work closely with backend support /external Service Partners to facilitate project Maintenance Systems’ fulfilment and compliance
• Generate and analyse Monthly Report and present to end customers
• Involve in System transition from Project to Maintenance phase
• Ensure an proper hand-over from Delivery Day 1 to the Maintenance teams
• Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA
• Manage project funding to ensure sufficient funding throughout project period

Requirements

• Experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• Min 2 years of team management experience
• Min 4 years of relevant IT experience

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Work location: Jurong East

Responsibilities:

• Maintain good cooperation with colleagues in service departments across the organization.
• Management of Service engineers, with assistance from service coordinator.
• Team player, collaborate with the resource team in the organization.
• Working Environment and Safety representative.
• Maintain good cooperation with colleagues in service departments across the organization.
• Ensure our FSE's are having the right training before they are sent on assignments.
• Hiring qualified Service engineers for the FS team.
• Heading the coordination of engineers in Asia & Pacific.
• Keep skills matrix up to date Bi-Weekly/Monthly.
• Ensure the pool of Service engineers are covering all types of competences according to the skills matrix and historical data from planner system.
• Ensure correct coordination of FSE's across the globe to ensure we utilize the people closest to their home country.
• Ensure all Service engineers adhere to the Safety & Health booklet
• Appreciation interviews 2 times a year per employee.
• Ensure Service engineers fill out Risk Assessment on each job assignment.
• Participate in courses
• Coordinate calibration of SE special tools.
• Arrange service day for SG service department, beginning of each year.

Requirements:

• Education & Qualification: Technical bachelor’s degree or experience from similar job position.

Desired Skills:

• Strong team player who manages to get people working together across functions and locations.
• Willing to learn.
• Responsible and trustworthy towards customers and colleagues.
• Responsible individual and ability to manage multiple priorities and tasks in a dynamic environment.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

As we continue to expand and drive innovation, we are seeking a dynamic and experienced Support Manager to join our team in Singapore and oversee the support operations for our in-house digital products. As the Support Manager, you will be responsible for timely and effective resolution of customer issues and delivering exceptional customer service. The ideal candidate should have a deep understanding of digital products and applications, strong leadership skills, and a passion for customer satisfaction.

Job Description

Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Operation Support: Oversee and manage the support operations, ensuring efficient and effective resolution of customer issues and providing exceptional support to our in-house product.

• Ensure timely and accurate responses to customer inquiries and issues, maintaining a high level of customer satisfaction.
• Collaborate with cross-functional teams to identify root causes of issues and drive continuous improvement in product quality and development processes.
• Develop and implement strategies to optimize the support processes, including ticket management, issue resolution, and customer communication.
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of the support operations, identify areas for improvement, and implement corrective actions as needed.
• Collaborate with the product management team to provide customer feedback and insights for product roadmap planning and enhancement prioritization.
• Develop and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to enable the support team to efficiently address customer inquiries.
• Stay up-to-date with industry trends and best practices in digital product support, customer service, and user experience.

Quality Assurance: Oversee QA/QC activities to ensure the highest quality and reliability of our in-house product.

• Develop and execute comprehensive test plans, test cases, and test scripts to ensure the quality and functionality of our in-house product.
• Collaborate with product owners, designers, and developers to understand software requirements, user stories, and acceptance criteria.
• Verify backlog items to ensure accurate implementation and alignment with customer requirements and expectations.
• Conduct User Acceptance Testing (UAT) for new product features and enhancements, collaborating with the development team to ensure functional requirements are met, and providing feedback on usability and potential issues.
• Provide regular updates on UAT progress, backlog verification status, and documentation efforts to relevant stakeholders.
• Ensure accurate and up-to-date documentation of UAT scenarios, test cases, and results.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: 1-2 years' experience in the IT industry is preferred.
3. Communication: Excellent communication skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
5. Attitude: You're organized, meticulous, and always approach tasks with a positive attitude.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

Responsibilities

• Assist the Customer Service Department on all shipping data entry and documentation
• Co-ordinate with carriers/freight forwarders on bookings and collection of cargo
• Liaise with external customers on all shipment-related activities
• Perform booking and process documentation as well as co-ordinate with various internal departments on shipping activities

Requirement

• Minimum ‘N’ or ‘O’ Level
• Good communication and interpersonal skills
• Good working attitude, willing to learn, meticulous
• Able to work under a fast paced environment
• Good knowledge of shipping and minimum working 1-2 years related working experience an advantage
• Able to start immediately or within short notice preferred

Please ensure you have submitted the additional information in the form below: https://forms.afizan.com/index.php/962926?lang=en

Position:

Receptionist cum Administrative Assistant (Permanent)

Multiple Locations:

Hougang Ave 8, Ang Mo Kio St 13, Tampines Avenue 9

Working Hours:

7:00 am to 4:30 pm or 7:30 am to 5:00 pm or 8:00 am to 5:30 pm

Expected Interview Date: Within 2 weeks from today

Packages:

• Salary Range: $2,000 to $2,800, depending on experience
• Annual Leave: 12 days per year
• Sick Leave: 14 days per year
• Medical Insurance

Responsibilities:

• Perform front desk duties by professionally attending to the needs of walk-in customers, including parents, visitors, partners, teachers, staff, and students.
• Assist students according to school guidelines, such as issuing graduation certificates and other documents.
• Accept goods on behalf of staff and coordinate with them to confirm receipt.
• Handle incoming calls professionally, ensuring they are answered within three rings, and manage call-related tasks such as recording messages and directing calls.
• Issue stationery and loan items, providing guidance on the appropriate forms to use.
• Notify the General Office when stationery and first aid supplies in the Sick Bay require replenishment.
• Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for those needing to leave school early.
• Manage lost and found items, ensuring they are promptly recorded, labelled, and organised.
• Handle administrative duties such as data entry and verifying the completeness of submitted forms and documents, including MOE FAS application forms and leave application forms.
• Manage latecomers by updating their details in the Google form, issuing latecomer slips, updating daily attendance records, and notifying the Office Manager about students issued with Corrective Work Orders.
• Schedule parents' appointments with key personnel during Parents-Teachers Meetings.
• Support the Discipline Master in safeguarding Ezlink cards and mobile phones for latecomers or students.
• Provide administrative assistance for fundraising events and maintain orderliness and cleanliness at the reception counter.
• Undertake ad hoc duties and projects assigned by the school, including handling calls, walk-in enquiries, deliveries, school mail, and parcel dispatches.
• Attend to unwell pupils in the General Office (GO) and ensure compliance with the school’s early dismissal procedures.
• Coordinate with the teacher in charge to update weekly school activities in the GO.
• Pack and prepare materials for distribution to all classes.
• Compile basic information and statistics using MS Office and file and distribute school correspondence and materials.
• Provide logistical support for ad hoc staff requests, including preparation of school materials and facility bookings.
• Collate student data while administering applications for financial assistance and other support schemes.
• Provide administrative support during major school events, such as Primary 1 orientation.
• Perform any other duties as assigned by the school.

Requirements:

• Applicants must be Singapore Citizens, Singapore Permanent Residents, or possess an ICA-issued Long-Term Visit Pass (LTVP/LTVP+).
• Candidates should hold at least a GCE N Level Certificate, with a preference for a GCE ‘O’ Level or an equivalent qualification, including passes in English and Mathematics or relevant WSQ certificates.
• Ideally, candidates should have a minimum of two years of experience in frontline customer service.
• A minimum of three years of experience in administrative support is required.
• Relevant experience in similar roles, preferably within a school environment, is advantageous.
• Proficiency in the Microsoft Office suite, including Word, Excel, and PowerPoint, is essential.
• Strong communication and active listening skills are necessary.
• Excellent interpersonal skills, with the ability to engage effectively with students, parents, and stakeholders.
• Ability to thrive in a fast-paced environment while handling inquiries professionally and courteously.
• A collaborative attitude with strong teamwork skills and a high level of initiative is important.
• A strong customer service orientation is required.
• Capability to multitask and manage time effectively.
• Ability to address basic issues independently.
• Basic knowledge of First Aid is preferred.