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Customer Experience Manager (West) – Call Center

Job Description Supervising the daily operations of the customer service team Create and maintain customer profiles, and identify the key qualification criteria for the customer service team Manage and streamline the lead qualification process Conduct customer satisfaction surveys Establish a reliable customer loyalty program Continual...

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Call Center Customer Experience Manager (West)

Singapore / Aventir Group Pte. Ltd.

Job Description: Lead and oversee the daily operations of a dynamic customer service team, ensuring exceptional service delivery. Develop and maintain comprehensive customer profiles, identifying key criteria to enhance team performance. Streamline and optimize the lead qualification process for greater efficiency and effectiveness. Design...

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Call Centre Manager (Luxury Brand)

Singapore / Alwayshired Pte. Ltd.

Details: Salary: Up to $7,000/month with Variable Bonus Industry: Automotive Location: Redhill Overview We are seeking an innovative and strategic Call Centre Manager to lead customer experience initiatives and maintain exceptional retail standards. This role is pivotal in enhancing customer satisfaction, managing the Customer Experience C...

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Call Centre Manager (Automotive Industry)

Singapore / Alwayshired Pte. Ltd.

Details: Salary: Up to $7,000/month with Variable Bonus Industry: Automotive Location: Redhill Overview We are seeking an innovative and strategic Call Centre Manager to lead customer experience initiatives and maintain exceptional retail standards. This role is pivotal in enhancing customer satisfaction, managing the Customer Experience C...

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Golf Center Operations Manager

Singapore / Pgsg Pte. Ltd.

Are you looking for a dynamic, growth-oriented company with ample opportunities for career advancement and professional development? GOLFTEC Singapore might be the perfect fit for you! We are seeking a highly motivated and experienced Center Operations Manager to join our team. About Us GOLFTEC is the world leader in golf instruction, with million...

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Call Centre Manager (Govt Sector, 1 year renewable)

Singapore / Persolkelly Singapore Pte. Ltd.

Job Responsibilities: Lead a team of Customer Experience Officers to achieve KPI Respond to survey enquiries via inbound calls and emails Conduct survey interviews via outbound calls Reach out to the respondents to assist them to complete the survey Organize workflow and ensure that officers understand their duties and delegated tasks...

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Centre Manager (Enrichment center - English language and Writing classes) - 4248

Singapore / The Supreme Hr Advisory Pte. Ltd.

Singapore Based (Bukit Timah) 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM) Diploma or degree in any discipline; Min. 3 years experience in the industry. Management experience preferred. Career Progression Opportunities Job Description: The firm specialises in English language and Writing classes for primary and secondary leve...

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Center Administrative Manager & Part Time Teacher

Singapore / Han Hua Mandarin Centre Pte. Ltd.

Han Hua Mandarin Centre is Toa Payoh's leading destination for primary and secondary level students looking to rediscover the joy of learning Chinese Mandarin. We are committed to each and every of our student, with small class sizes and a supportive working environment. We are seeking a highly driven individual, with or without experience, but wh...

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Call Centre Manager

Singapore / Trichokare Pte. Ltd.

The Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Responsibilities · Lead a team of contact centre agents to hit the team’s KPIs · Prepare statistics and reports · Ensure the operational efficiency of Contact Centre · Appointment and turn-up mana...

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Call Quality Manager (Central)

Singapore / Persolkelly Singapore Pte. Ltd.

• Manage a team to achieve operational objectives • Provide strategic plans to synergize mailboxes and escalation management • Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence • Handle internal and external escalations via investigations, incident reporting, findings and providing de-es...

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Call Centre Quality Manager

Singapore / Persolkelly Singapore Pte. Ltd.

• Manage a team to achieve operational objectives • Provide strategic plans to synergize mailboxes and escalation management • Plays a pivotal role to work with the various survey managers to drive quality standards and service excellence • Handle internal and external escalations via investigations, incident reporting, findings and providing de-es...

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(FIXED $4,000) Call Centre Team Leader

Singapore / Persolkelly Singapore Pte. Ltd.

Survey Experience Supervisor /Team Leader (Establishment) Salary: S$4,000 Work duration: till Dec 2024 (Renewable depending on performance and project) Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week. **Usually Office hours due to targeted audience is Establishment Work location: Clarke Q...

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Call Centre Supervisor/Customer Service Executive ( Leader / Supervisor experience )

Singapore / Recruitflash Pte. Ltd.

Job Purpose: Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be responsible for assessing their call quality and providing feedback to attain maximum customers’ satisfaction. Your goal is to achieve excellent performance from your team that will bring sustainable business growth. Job Description:  Assist in t...

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Call Centre Supervisor/Customer Service Executive ( Leader / Supervisor experience )

Singapore / Recruitflash Pte. Ltd.

Job Purpose: Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be responsible for assessing their call quality and providing feedback to attain maximum customers’ satisfaction. Your goal is to achieve excellent performance from your team that will bring sustainable business growth. Job Description:  Assist in t...

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Call Centre Quality Manager (1 Year Contract)

Singapore / Persolkelly Singapore Pte. Ltd.

Call Centre Quality Manager wanted! Duration : 1-year contract Work location : Clarke Quay area (work in office) Salary : $6,000 – $7,000 Responsibilities Reports to the Project Director supporting in attaining holistic Service Levels for various assigned matrices. Manage a team to achieve operational obje...

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Assistant Center Head

Singapore / Playfacto @ Serangoon Central Pte. Ltd.

We are looking for an Assistant Center Head for our new PlayFACTO school at Serangoon Central! Roles and responsibilities Oversee the daily operation of the center. Guide, support and assist the teaching team towards the betterment of our students. Ensure the safety and wellbeing of our students. Liaise with parents and guardians regardin...

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Call Centre Team Leader

Singapore / Connect Centre Pte. Ltd.

Responsibilities: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Handle the recruitment, training, and development of the agents Provide administrative support in the Call Centre Cover the Team Managers' duties and shift where necessary Any other ad-hoc tasks that may be assigned...

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Assistant Center Manager

Singapore / Playfacto@khatib Pte. Ltd.

Student Care Centre seeks Happy Positive Centre Heads! Come and JOIN US at our HAPPY SCHOOL! Job Description Roles and Responsibility • Responsible for the daily running of a Student Care Centre, including programme planning, curriculum development and implementing health & safety procedures. • Staff supervision and mentoring • Active network a...

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Call Centre Supervisor/Customer Service Executive ( Leader / Supervisor experience )

Singapore / Recruitflash Pte. Ltd.

Job Purpose: Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be responsible for assessing their call quality and providing feedback to attain maximum customers’ satisfaction. Your goal is to achieve excellent performance from your team that will bring sustainable business growth. Job Description:  Assist in t...

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Call Centre Supervisor/Customer Service Executive ( Leader / Supervisor experience )

Singapore / Recruitflash Pte. Ltd.

Job Purpose: Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be responsible for assessing their call quality and providing feedback to attain maximum customers’ satisfaction. Your goal is to achieve excellent performance from your team that will bring sustainable business growth. Job Description:  Assist in t...

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*NEW* Call Centre and Customer Service Manager ($6,000 to $6,500) #NJA

Singapore / Recruit Express Pte Ltd

The Job: Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction. Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed Responsible for surveys and handling of the responses Investigate root causes of custom...

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Center Manager (Education Sector)

Singapore / Manpower Staffing Services (singapore) Pte Ltd

Job Responsibilities: Leading centre's team to achieve centre's sales target. Ensuring the centre operate adhere to SOP to deliver exceptional quality services. Building and managing relationships with customers and ensuring customers' needs are met. Establishing open communication, coaching and mentoring the team members, resolve conflict...

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Call Centre Supervisor/Customer Service Executive ( Leader / Supervisor experience )

Singapore / Recruitflash Pte. Ltd.

Job Purpose: Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be responsible for assessing their call quality and providing feedback to attain maximum customers’ satisfaction. Your goal is to achieve excellent performance from your team that will bring sustainable business growth. Job Description:  Assist in t...

Full-time

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Call Centre Supervisor/Customer Service Executive ( Leader / Supervisor experience )

Singapore / Recruitflash Pte. Ltd.

Job Purpose: Competent Call Centre Executive to train, manage and lead Call Centre Agents. You will be responsible for assessing their call quality and providing feedback to attain maximum customers’ satisfaction. Your goal is to achieve excellent performance from your team that will bring sustainable business growth. Job Description:  Assist in t...

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*NEW* Call Centre and Customer Service Manager ($6,000 to $8,000) #NJA

Singapore / Recruit Express Pte Ltd

The Job: Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction. Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed Responsible for surveys and handling of the responses Investigate root causes of custome...

Full-time

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Total 61 Manager call center job vacancies in Customer Service Category in Singapore