Total 724 command center analyst job vacancies in Customer Service category in Singapore

Interested applicants can send your resume to [email protected] and allow consultants to match you with our clients. No charges will be incurred by candidates for any service rendered.

Roles & Responsibilities:

• Be the Subject Matter Expert in managing Red Hat JBoss, IBM WebSphere, and IBM MQ.
• Perform Ad-hoc root cause analysis and problem resolution.
• Research and recommend innovative and automated approaches for System administration tasks.
• Create and modify scripts to automate tasks using Shell programming.
• Actively involved in disaster recovery plan.
• Execute service and change requests from users.
• Manage, coordinate, and implement software upgrades, security patches, hot fixes on servers.
• Participant and perform assistance in regular compliance and/or audit related activities.
• Perform regular security monitoring to identify any possible intrusions.
• Remediate VA scan vulnerabilities, perform security assessments and harden system for continual improvements.
• Interface and collaborate with cross functional teams to facilitate system enhancement.
• Prepare written documentation and operating procedures for system enhancement.
• Maintain best practices in managing systems and services across all environments.

Requirements:

• Tertiary education (Degree or Diploma) in relevant field is preferred.
• Min 3 years of proven experience as a Middleware engineer, with a focus on Red Hat JBoss, IBM WebSphere, and IBM MQ.
• Strong understanding of application server concepts and technologies.
• Proficiency in installing, configuring, and administering Red Hat JBoss and IBM WebSphere application servers.
• Knowledge of IBM MQ messaging middleware, including queue managers, channels, and message queuing protocols.
• Familiarity with enterprise application architectures and deployment methodologies.
• Experience in troubleshooting and resolving middleware-related issues in a production environment.
• Strong scripting and automation skills (e.g., Shell, Python, or PowerShell).
• Solid understanding of networking concepts and protocols.
• Excellent problem-solving and analytical skills, strong communication and collaboration skills.
• Certifications in Red Hat JBoss, IBM WebSphere, or IBM MQ preferred.

Irene Koo
IT&T Recruiter

BGC Group Pte. Ltd., Singapore
EA License No.: 05C3053

Customer Data Specialist (Data Analyst/ SAP/ PowerBI)

Duration: 12 Months Contract (Renewable / Convertible)

Location: Changi Business Park

Hybrid work mode

Salary : Up to $4500 depending on experience

Our client is an American technology and semiconductor company that primarily supplied programmable logic devices. The company is known for inventing the first commercially viable field-programmable gate array and creating the first fabless manufacturing model.

Job Purpose

• Looking for a self-motivated, customer service-oriented person to be part of company’s Global Customer Master Team.

Responsibilities:

• Performing Customer Data Management
• Drive process improvements and system efficiency enhancements
• Being an active part of,Processing Customer Data within SAP - MDG following set standards and procedures and within established Service Level Agreements (SLAs)
  Troubleshooting, and resolving any discrepancies in Customer Master information between source systems and the Hub
  Actively engaging with Cross Functional Business, and IT teams to resolve Customer Data Management issues
  Generating Reports and Quality Metrics
  

Requirements:

• 1 year of experience in managing cross-functional internal customers, with specific experience in utilizing various information management tools
• Analytical skills with ability to learn new technical and non technical processes
• Experiences using SAP
• Working knowledge of PowerBI, Tableau, or RPA
• Research or Data Management experience
• Diploma/Degree in Business Administration/Statistics or any discipline

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

· Minimum of 2+ years of experience in supporting or developing application.

· Should possess a strong background in IT support, excellent problem-solving skills, and a proactive attitude.

· Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

· Understand concepts of IT Production environment and deployment process

· Possesses strong analytical, logical and problem solving skills

Role: Customer Service , Call Center

Permanent, Banking Client

Work location: Tampines

Work hours: 5 days work week, may include a Sat, depending on schedule.

Work timings: 8 am to 8pm ( 8am to 5pm, 10am to 8pm)

Job Responsibilities

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Maintains confidentiality of the Bank’s customers and data.

• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

Job Requirements

• Degree/ Diploma in any discipline.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

• Degree/ Diploma in any discipline.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.

Interested candidates, kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities

• Primary responsibility of the candidate will be to provide L1/L2 technical support for all applications used by wealth management technology including Avaloq, Marginman and many others
• Manage day to day production issues including daily health checks of all applications and processes
• Working closely with various stake holders like business users, development staffs and infrastructure teams. Prioritize, mitigate or resolve issues and/or minimize outages
• Responsible for availability, incident, problem and capacity management for all applications in scope
• Maintain high performance and availability of production environment including ensuing batch monitoring during late shifts
• Monitor critical components of the system and troubleshoot problem areas
• Liaise with users to ensure production incidents are resolved on a timely basis and that remedial actions are taken. Manage and keep track of production issues, follow up incident post mortem to mitigate root cause
• Work closely with regional IT teams (cross IT BUs) to maintain effective up-stream & down-stream processing
• Implement continuous process improvements including but not limited to Policies and procedures and production monitoring
• Participate in business continuity planning and exercises
• Participate/support in regional and/or global projects

Job Requirements

• University graduate in Information Technology
• Minimum 7 years of experience in application support
• Must have experience in banking environment/ financial institution with the understanding in FX/MM/Equity/Derivatives and associated front to back operational workflow
• ITIL v3 or similar qualifications with Java, Oracle, Unix/Linux, Sybase technologies
• Able to work with sense of urgency under multiple deadlines, can organize and deliver with minimal supervision
• Excellent analytical and problem solving skills; Willing to learn and able to adapt to different technologies
• Self-motivated, responsible and reliable team player

Essential technical skills:

• Experienced in both banking / financial services supporting large applications
• Hands on experience in Unix/Linux, Oracle/Sybase, Java technologies, Avaloq and Marginman
• Experience in production support including managing incident & problem management
• Experienced in supporting Wealth Management system/Order Management system/ Execution Management System
• Experience in disaster recovery planning and test execution

Preferred:

• Completed Avaloq Certification training
• Knowledge of market data and financial models will be advantage
• Practical understanding of FIX protocol
• Understanding on cloud operations, micro services, python/perl and excel skill
• Communicates well & across all levels.

Would love to get in touch with you for a confidential discussion if:

• This sounds like something you'd like to explore
• Know a friend who is looking out for a career move

Do note that these roles are only open to candidates currently residing in Singapore. Please reach out to me at [email protected] with your latest CV for a confidential discussion.

Have A Great Week!

Registration ID No. R1984348

EA License number: 07C3924

Company Registration No. 200609504D

Call Center Agent

Job Description:

• Japan MNC
• Basic up to $2300 + shift allowance + Flexi Benefits
• Shift Pattern - 8.30am - 8.30pm / 8.30pm - 8.30am, 12 hr rotating shift ( 4 days work per week )
• Annual Leave - 14 days +1 day each year, max 25 days
• Jurong East

Job Responsible:

• To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
• To monitor and respond to alarm signals within service level targets.
• To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
• To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
• To adhere to plan work schedule & be available for overtime during emergencies in short notice.

Requirement:

• Able to perform rotating 12hours shift work, 4 days a week
• 1 years' experience in fast-paced Call Center environment
• With basic computer knowledge may apply.

For consideration, kindly submit your CV to [email protected]

**Only shortlisted candidate would be notified**

LIM SIANG FAN R2199045

MTC Consulting Pte Ltd| EA Lic. No: 15C7752

Key Responsibilities:

• Book FX trades into wealth management and global market systems
• Notify Front Office and Operations of new FX trades booked
• Manage life cycle events for FX Accumulators/Structures: generate fixing notifications, notify Front Office of fixing outcomes, book fixing outcome to systems (Kondor+, Marginman)
• Generate and upload Money Market rates to systems (BVE, Cortex FX)
• Generate and export Fixed Income Pricing to Access Database for FO recommendation
• Ensure all FX trades are booked, FO notified of FX products knocked out, update team checklist

To succeed in this FX Trade Support Analyst role, you will need to have the ability to work as a team player and knowledge of FX markets and products (especially Options and Accumulators).

Key Requirements:

• Experience with Kondor+, Marginman, Soho Front Office, MS Access, VBA)
• Familiarity with product workflow including market settlement
• Strong communication skills
• Problem-solving skills

This is a leading global top tier financial institution, and it is progressively expanding and growing its business on a global scale. This organisation offers employees the opportunity to enhance their experience across the business function and across multiple business lines. This organisation offers exceptional job opportunities for growth and career development with the right ethos and practices which makes it a great place to work.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting FX Trade Support Analyst job.

Apply today or contact me to learn more.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

Job Description

• Serves as the single point of contact (SPOC) in coordinating and leading the incident management till the incident is resolved.
• Leads a team of Command Centre Operations engineers, comprising of appointed contractors that may be resided locally and overseas in supporting network, security operations, servers and systems operations.
• Leads the Command Centre team in monitoring the system dashboards and events, and responds to alerts and potential issues.
• Performs regular review in keeping the escalation matrix, contact list, routine checklist, and Standard Operating Procedures (SOP) up-to-date.
• Ensure the Command Centre team fulfils the assigned tasks according to SOP and complete the routine checklist for shift handover.

Requirements

• At least 5 years of IT experience with at least 2 years as a Command Centre Lead.
• At least 2 years of Incident Management experience.
• Certified in CompTIA Server+ or equivalent.
• Preferably certified in CompTIA Network+ or equivalent; and minimally ITIL v3 Foundation Certification.

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders

Key Job Purpose :

• Project Management of systemisation solution including the workflow study for standard and customise solution regardless of Business Unit.
• Create the procedures and tools for Affiliates and Business Partners to support the Systemisation and workflow study from pre-sales till project closure.

Job Responsibilities:

• Creating template and documentation related to Project Management for Systemisation.
• Creating template and survey form needed for workflow study
• Leading and training member as a Project Manager for project.
• Govern and manage all projects with Risk taken care off
• Supporting Sales in systemisation project by conducting workflow and presenting the draft solution to customers.
• Conduct training for Workflow / project management
• Any other matter as request by team leader

Job Requirements:

• Diploma or Degree or equivalent in Biomedical science / IVD Information Technology
• 2 – 3 years working experience in IVD market
• Microsoft office, good communication skills.
• Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
• Prefer to have experience in handling of Hematology, Coagulation, Urinalysis products before.
• Travel requirements: 30% or less
• Customer focused
• Work location: Eunos
• Working hours: Monday to Friday (9am to 5:45pm)

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Requirements:

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Permanent, 5days, Paya Lebar

Product:

Heating, ventilation, air conditioning (Hvac)solution for data center

Our client

MNC in air conditioning and humidification system solution serving high tech industry

Years in business: > 50 yrs worldwide

Area of business: Global

Job scope

- Carry out Hands on service, maintenance, commissioning, troubleshooting, repair of data center Aircon/Hvac/ CRAC (computer room aircon)

Documentation of service reports in a timely manner.

- person in the service office.

- Supervise subcontractors

- Mentor junior technician.

- Adhere to safety sop

Requirements:

- Min Nitec Building Services, Electrical or Mechanical Engineering

- Min 2 years’ experience in the M&E industry

Added advantage:

Data center aircon servicing

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Job Description :

Operational IT Support Analyst (Incident and Ticketing)

Require Skills:

• 2+ years of relevant IT experience, preferably into Operational domain
• Tracking of eMemo/Contract activities- must have experience.
• Onboarding / Off-boarding process - must have experience.
• Recent Track Incident and Problem ticket is a must.
• Raise a case with Supplier and follow-up for tech support
• Raise a Remedy request for control-m changes
• Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document
• Track the invoices and payment
• Liaise with procurement for vendor contract renewal
• Communicate with business for Disaster Recovery (DR) activity
• Track CAPEX and OPEX (Capital & Operational Expenditure)
• Setup of meetings, capture minutes, follow ups with teams as required
• All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team
• Domain- Banking
• Work location : Alexandra Road, SG

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

The Role

Charles Taylor InsureTech is looking for a Group IT Service Delivery Analyst to provide timely and efficient 2nd and 3rd Level support to the organisation’s user community across the APAC region. The Group IT Support Analyst should have extensive experience administrating common services including Windows 10, Office 365, Intune device management, Active Directory, deploying SCCM builds, Time Management and documentation duties required to help the team maintain the Service Delivery Support operation within the defined processes and framework. The ideal candidate will have a strong technical background with outstanding troubleshooting skills, possess excellent communication skills, and be a self-starter who delivers solutions in high pressure situations.

Key Responsibilities

· Respond to assigned requests for IT support and services (including incidents, and service requests) in a timely, polite, and efficient fashion, adhering to the defined SLA timeframes.

· Analyse and resolve assigned 2nd/3rd line support calls at the London offices, other regional offices (nationally and globally), and for remote users. Work with other relevant support workgroups (Infrastructure, Application Support, etc.) to resolve/fulfil incidents, requests, and problems.

· Log and track the status of assigned requests for IT support and services, ensuring regular customer updates.

· Provision and deploy new equipment and applications to individuals and groups, following the appropriate processes and ensuring compliance with licensing requirements.

· Provide technical solutions to IT and business requests/requirements, engaging with Business stakeholders where appropriate.

· Provide the relevant equipment and support for meetings as required by the business Follow the defined department ITIL processes and procedures, and wider company standards, policies, and procedures; providing feedback on processes where improvement opportunities are identified.

· Maintain the hardware CMDB to ensure accuracy.

· Perform proactive maintenance on supported systems, ensuring supported offices are visited for IT maintenance on the agreed schedule.

· Provide regular updates to customers, and to the Service Delivery Managers Manager, on progress with items, escalating issues where a technical or management escalation is required.

· Build positive relationships with users to enhance the level of service provided.

· Positively contribute ideas and feedback to help the team grow and improve; participate actively in team meetings and other activities as required.

· Contribute to project activity, completing assigned tasks as necessary to the designated timescales.

· Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

· Ad Hoc duties: Your key accountabilities will include such other duties and tasks as allocated, at the discretion of management, and that are within your capabilities and the scope of your role.

Required Skills

· Experience with Active Directory, Azure and Office365 administration (user and group management, adding objects to the domain, etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, smartphones & tablets, printers, and other peripherals.

· Mandatory current experience with Windows 10 & 11 installation, support, and troubleshooting.

· Experience in building/imaging software for deploying corporate standard images to standard desktop hardware using SCCM or Intune.

· iPhone configuration, support, and user assistance, including mobile device management solutions such as Intune.

· Understanding of Service Management concepts. ITIL foundation qualified (preferred)

· Ability to work independently and as part of a team. Ability to prioritise own workload and meet agreed deadlines.

· Ability to communicate effectively at all levels.

· Exposure to common applications i.e. Microsoft Office 2016 & Outlook and other Microsoft Applications

· Knowledge of Active Directory administration (user and group management, adding objects to the domain,etc.)

· Hardware installation and troubleshooting, including laptops, desktops, telephones, mobile telephony, printers, and other peripherals.

· Experience of common build and imaging software for deploying corporate standard images to standard desktop hardware

· iPhone configuration, support, and user assistance, including secure mail applications such as Intune.

· Experience in IT Service management logging systems; ideally Service Now or similar.

· Several years Desktop Support experience

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Admin/Operational Support Analyst

• 2 + years of IT Admin Operational relevant experience
• Raising of eMemo/Contract activities - must have experience
• Staff Onboarding/Off-boarding process - must have experience
• Hands-on understanding / experience in Microsoft product is require (MS Excel (Vlookup / Hlookup), Outlook, Word) - must have experience
• Streamline, clean up, create proper hierarchy for document repository.
• Tracker and chaser deliverables and To-Dos
• Liaise with Service Recovery Test Center of Excellence (STSS) / Finance
• Support in SDM and related documentation activities
• Communicating and following up admin support for Control-M scheduled maintenance related activities
• Report generation / inputs for broader reporting for pillar based on data pulled from various resources
• Admin support, coordination, governance activities for production pillar
• Data clean up, highlighting quality issues based on checklist and correction as per guidelines-
• Setup of meetings, capture minutes, follow ups with teams as required.
• All other non-technical tasks that can be performed within Service Recovery to support the Service Recovery team

Responsibilities:

• Provision in Microsoft Office, knowing how to use Microsoft Excel to tabulate data for data analysis, reporting, Powerpoint to compile and generate slides for presentation.
• Able to multitask without compromising of work quality ie. Multiple onboarding / offboarding on the same day.
• Preferably having experience working in Financial Industry, with prior knowledge of how Financial Institution works.

Domain : Banking

Location: Macpherson
Duration: 7 months contract
Working hours: 830am to 6pm (M-F)

Responsibilities:

1. Monitor and analyze customer feedback from various channels.
2. Identify patterns, trends, and issues in the feedback data, and provide actionable insights to the development team to enhance the app’s UX
3. Work closely with the development, design, and product teams to prioritize and address customer feedback effectively.
4. Lead the daily “Customer Insight” sessions, proactively raising incident tickets and reporting bugs to the technical team.
5. Develop and maintain comprehensive reports and dashboards to track customer feedback and App improvements.
6. Collaborate with cross-functional teams to ensure a seamless customer experience and efficient resolution of issues.
7. Stay updated with industry trends and best practices to continuously improve customer feedback analysis and reporting processes.

Job Requirements:

1. Minimum diploma in a relevant field, such as Computer Science, Information Technology, or Business Administration.
2. Proficient in data analysis and visualization tools, such as Excel and Adobe Analytic

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc
Recruiter (R23113787)
EA License No. 99C4599

Working Days/Hours (depend on assignment):

5-day work week shift work, required to work on weekends

8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to handle Chinese speaking customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.