Total 3,841 corporate affairs executive job vacancies in Customer Service category in Singapore

Contract period: 1 year

Basic salary: up to $4.5k per month

Location: Fairprice Hub, Joo Koon

Office hours 8.30am - 6pm, Mon - Fri. But do standby on weekends for operations.

Duties and Responsibilities

You are responsible for leading a team of customer service officers for FairPrice Group, to deliver efficient and consistent customer service experience, regardless of the channel customers choose to contact us. Supporting the businesses from grocery to food and membership, you will:

● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely

● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches

● Handle escalated feedback and provide appropriate solutions in a timely manner

● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges

● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals

● Establish individual and team goals and review team performance for continuous development

● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience

● Conduct performance appraisals and provide constructive feedback to direct reports

● Compile and analyse data for management reporting

Requirements

● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry

● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders

● Highly customer service-oriented, meticulous, and resourceful

● Strong analytical and problem-solving skills with the ability to work independently

● Strong leadership and adaptable to changes in a highly dynamic work environment

Salary: Basic $1,800 - $2,000 + $600 transport allowance (if possess own transport) + commission [Average around $100 - $900]
(Average Gross Salary $3,500)

Time: Monday - Friday (8.30am - 5.30pm)

Location: Tuas Avenue

Responsibilities:

• Sale of Service Contracts to Fleet/ Vehicle Owners.
• Maintain a pool of service contracts to form a base load to ensure stability of service revenue.
• Foster close-relationship with customers in their course of vehicle ownership for subsequent purchase.
• Keep up-to-date of all customers' feedback with reply to close case.
• Constantly educate customers with proper vehicle handling.
• Safeguard our product and brand image in vehicle maintainability.
• Weekly Sales Report (GGOB) on sales progress, challenges and prospects/forecasts to keep targets in check.
• Ability to explore new grounds/industries for new sales to meet new sales targets/KPI.
• Staying up-to-date on customer's payment progress will enable salesperson to educate/motivate regular on-time payments of customer in order to facilitate smooth transactions with their 30-days credit term.
• Offer/propose/quote maintenance agreements, adhoc quotations when complying with the standards of service centres.

Requirements:

• Customer Relationship Management (CRM) Tools.
• Product Presentation.
• Market & Product Knowledge.
• Time Management.
• Team Collaboration.
• Adaptability.
• Target Orientation.
• Resilience.
• Training, on-job training to familiarise dealer's/non-dealer's on In-house or aftermarket existing/new product/packages available in the market.
• Sales and Negotiation Skills.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

• Promote our School's courses and products
• Execution of Internal / External Marketing Campaign
• Administers policies and procedures relating to daily operations of the centres
• Provide admin support to ensure smooth running of the centres
• Adhoc duties
• Strong interest in customer service and relationship-building
• Must be able to work shift and during both weekends
• Must be fluent in spoken and written English
• Able to work under pressure and in a fast-paced environment
• Self-driven, energetic, and able to work well in a team
• Must be able to work shift and during both weekends
• Remuneration will be dependant on background and past experiece of applicant

Working Location: Tai Seng
Working Days:Monday- Friday 8am - 6pm

Duties and responsibilities:

• Provide L1/L2 support for office & stores infrastructure and retail application.
• Monitor daily operational IT problems and report to relevant party when necessary.
• Create and follow up tickets related to IT matters within business unit.
• Administration for email and D365 user
• Onboarding & offboarding new/ resigned staffs
• Involving D365 upgrade and deployment
• Ability to identify efficiently the cause of the reported incident.
• Maintain an Inventory of hardware/ software Licenses and keep it up to date with the changes take place as and when.
• Document IT support processes and procedures
• Provide support to e-Comm team on website and mobile app.
• Provide support to end user on reporting platform.
• To undertake any other related task/duty/assignment that may be given by the supervisors.

Requirement:

• Proficiency in MS Office Suite & SQL, PowerShell, batch scripting.
• Possess 1-3 years of experience in the D365 preferred and any POS applications.
• Familiar with service desk system.
• Experience in setting up new retail store is an advantage.
• Experience in the retail industry is an advantage.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

• Maintaining project reports.
• Maintaining all relevant expenditure for each project.
• Analysing project expenses and providing commentary.
• Report on project profitability to senior management.
• Work with multiples managers on headcount allocation & headcount cost allocation
• Work with the Project Management in preparing and processing project billings and revenue & cost projections
• Assist with day to day operations of the HR functions and duties
• Engage line managers in understanding their hiring needs, including job and task analysis to document job requirements and objectives
• Report on regular basis to stakeholders about candidate pipelining, talent mapping and effectiveness of recruitment plans

Qualifications:

• Highly analytical with strong attention to details
• Good with numbers
• Excellent oral and written communication skills
• Must be able to meet deadlines in a fast-paced quickly changing environment
• Proficient in MS Office

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Salary: Basic $2,600 - $3,300 + AWS + VB

Time: Mon - Fri (8.30am - 5.30pm) & alternate Sat (8.30am - 12.30pm)

Location: Pandan Loop

Responsibilities:

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle.
• Liaise with other teams to resolve requests/issues in a timely manner.
• Administer return processing & credit/debit price adjustment.
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc.).
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies.
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

Requirements:

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues.
• Min Diploma in Business Admin / Supply Chain.
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues.
• Experience of encouraging others to work to KPI’s/SLA’s.
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

Responsibilities:

• Handle customers’ queries (via telephone/email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first-level troubleshooting about the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customers in change management campaigns
• Suggest improvements arising from feedback or interaction with the customers
• Submit daily reports promptly

Requirements:

• Diploma and above
• Relevant experience in payroll processing and/or customer service is an advantage
• Meticulous
• Good interpersonal and communication skills
• Result oriented

Only Shortlisted candidates will be notified.

(EA Reg No: 20C0312)

You may submit your resume to [email protected] for immediate processing.

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Organise and prioritise own workload to ensure provision of quality services.

• Demonstrate an organised, effective, and timely approach to all tasks.

• Build and strengthen client relationships to achieve long-term partnerships.

• Develop a thorough understanding of our products and service offerings.

• Meet regularly with other team members to discuss progress.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

Responsibilities
You will be responsible for the Home’s community outreach and volunteer management program especially in the leading, planning, co-ordination, engagement, coaching, and expansion of these programs. You are also required to assist the Senior Social Worker in case management.

Volunteer Management
■Develop, promote and maintain a wide range of volunteer opportunities within the organization.
■Recruit, manage and deploy applicants for volunteer work.
■Provide ongoing support and guidance for volunteers.
■Organise and manage events which includes briefing of volunteers, logistics, coordination with corporations, school groups and individuals.
■Maintain BHID Facebook and upload current event photos, updates, articles on social media platform.

Social work
■ To assist the Senior Social Worker in case management.
■ Conduct home visits, provide assistance and advice for caregivers regarding various form of assistance available from government sector and VWOs.
■ Assess & prepare social reports for clients if needed.
■ Assist in administrative duties for Social Work Department e.g. Means Testing, MFEC, DDR etc.
■ Perform other administrative duties as assigned by the Senior Social Worker.

Technical Competencies:

■ Minimum Diploma (in any discipline)
■ Possess good communication skills, both written and oral
■ Effectively bilingual
■ At least 1 - 2 years of similar working experience
■ IT savvy and competent in social media platforms

Core Competencies:

■ Possesses a high sense of commitment to work with attention to detail.
■ Ability to work independently and as a member of a team.
■ Outgoing, energetic and self-motivated independent worker.

Preferred achievements / characteristics:

■ A positive and resilient personality.
■ Willing to learn and explore new things.

Responsibilities

• Handle customer enquiries via telephone calls, walk-in, facebook, corporate website, and emails.
• Handle and resolve customer complaints promptly and professionally.
• Consolidate customer feedbacks monthly and share with relevant departments promptly and accurately.
• Manage customer database for customer information, feedbacks, complaints and warranty cards.
• Verification of product defects from walk-in customers.
• Handle sales of spare parts for walk-in customers.
• Other ad-hoc duties as assigned.

Requirements

• Possess good interpersonal skills
• At least 2 years of relevant experience in customer service, preferebly in FMCG industry
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.

Call Centre Executive

Working Hour: Monday to Friday (9am – 6pm)
Salary range: $2,800 - $3,500 + AWS + VB
Location: Clarke Quay

Job Responsibilities:

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd || EA No: 14C7279

Ng Syu Ching (Ellis) || Reg No: R22107944

We are an e-commerce logistics company based in Toh Guan Road, Jurong. We are hiring a full-time customer service executive for Quick Delivery Team.

Job Responsibilities:

• Monitor daily jobs dispatch to drivers
• Work closely with relevant departments to ensure customers' enquiries are attended to
• Provide advisory to drivers or evaluate changes
• Coordinate between drivers, customers and partners
• Ensure exceptions are resolved
• Perform any ad-hoc duties

Requirements:

• Minimum 1 year in Coordination related work experience
• Able to start work in short notice
• Familiar with Singapore roads and locations
• Good interpersonal and communication skills
• This role is open to Singaporeans only

Remuneration:

• Basic Salary - $2000 (Probation) to $2300 (Confirmation)
• Shift Allowance - $8 per working day for eligible shift
• Attendance Incentive: $200 monthly for good attendance! (No lateness or absence)
• Performance Incentive: $100 monthly depending on performance appraisal
• Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
• E.g. a 2nd yr tenure employee receives $340/mth, a 1st yr tenure employee receives $170/mth on top of basic salary.
• Meal Allowance for overtime more than 2 hours on top of normal working hours - $10
• Overtime pay eligible

Working Hours: 5.5 days/week

You will be assigned to the following roster below.

• Monday to Friday: 11am to 8pm, Sunday: 8am to 12pm (Eligible Shift Allowance)

Please submit your updated resume through the Apply Now link.

Your job involves leading a team of customer service staff to ensure everyone gets great service, no matter how they contact us. You'll support different parts of our business, like groceries, food, and memberships. Here's what you'll do:

• Make sure everyone follows the rules and plans we've set for how we help customers. If there are problems, you'll find them quickly.
• Keep an eye on how well the outside customer service team is doing. We'll meet with them every month to talk about how they're doing and fix any problems customers or our branches have.
• Handle serious complaints and find the best solutions fast.
• Work with different teams inside and outside the company to solve problems and make things better.
• Make sure everyone in the team feels good about their work and helps them do their best to reach our goals.
• Set goals for each person and the team, and help them get better at their jobs.
• Work with the training team to find out what we need to learn more about and make our ways of working better so customers are happier.
• Evaluate how well each person is doing and help them get better.
• Collect and study information to tell the bosses how things are going.

Requirements:

• Degree in any discipline
• Minimum 5 years of experience in retail, e-commerce or customer service industry
• Preferably at least 3 years of supervisory role experience
• Working knowledge in systems such as SAP or Zendesk is an advantage

Other information:

• Contract period: 1 year
• Basic salary: up to $4.5k per month
• Location: Fairprice Hub, Joo Koon
• Office hours 8.30am - 6pm, Mon - Fri. But may need to standby on weekends for operations

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Our client is from the Retail Industry. They are looking for a IT Support Executive to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Collaborate with external vendors for maintenance and service coordination.
• Provide troubleshooting and support at levels 1 and 2 for both corporate and store users.
• Install, administer, and configure various systems, including desktops, laptops, and mobile devices.
• Assist in training, onboarding, and offboarding of staff.
• Ensure the firmware of devices such as laptops and desktops is kept up to date.
• Manage and maintain IT assets effectively.
• Develop, establish, and update Standard Operating Procedures (SOP) and documentation for IT-related tasks.
• Compile and generate departmental reports in Korean for the HQ IT team.
• Serve as the liaison between the Singapore IT team and HQ IT team to facilitate effective communication and execution of projects and assignments.
• Handle other ad-hoc duties as assigned.

Requirements:

• Min Diploma or bachelors’ degree in Information Technology or related discipline.
• Minimum 2 years of relevant experience in retail environment
• Strong in business level Korean & English language in order to liase with HQ IT Team in S Korea.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Responsibilities:

• Respond promptly and professionally to all customer inquiries through various communication channels.
• Record and document caller information, including name, organization, contact details, and specific inquiries, ensuring accuracy for follow-up purposes.
• Prepare invoices and contribute to the generation of monthly reports for consolidated billing.
• Ensure accuracy and completeness in financial documentation related to customer transactions.
• Assist the Customer Service Manager in ensuring the smooth daily operations within the team.
• Collaborate with internal departments to address and fulfil customer requirements effectively.
• Update and manage the customer database with accurate and current information.
• Coordinate with various departments, including logistics and operations, to fulfil customer requirements effectively.

Requirement:

• Minimum Diploma in business administration or equivalent
• At least 1 year of relevant experience in customer service / sales administrator role
• Good communication and interpersonal skills
• Able to work well in a team

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number:17C8690

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.