Total 10,872 customer experience manager job vacancies in Customer Service category in Singapore

Company Name: Laguna National Golf Resort Club

Job Position: Senior Customer Service Assistant - Driving Range

JOB RESPONSIBILITIES

• Provide a high level of customer service and assist in members' and guests’ inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

JOB REQUIREMENT

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

*Only shortlisted candidates will be notified.

• Assist and attend to customers’ enquiries/ complaints with patience and professional manner through walk-in, phone calls, online portal and emails etc.
• Generate catering orders and quotation.
• Cooperate and liaise with other departments for any necessary arrangement/ issues regarding catering orders.
• Provide support and assistance to team members when necessary.

Key Responsibilities:

• Management of the Service Department: Responsible for overseeing all aspects of the Service Department's operations, focusing on business growth and profitability improvement. Tasks include handling service calls, scheduling resources, maintaining staffing levels, generating sales revenue, ensuring suitable margins, and managing stock and equipment controls. Coordination with production staff is also crucial.
• Management of Staff in Service Department: Direct supervision and management of the service team, ensuring efficiency, productivity, and adherence to company standards.
• Development and Management of Service Customer Base: Build and maintain relationships with customers, ensuring their needs are met and promoting ongoing service contracts.
• Management of Debt Collection: Oversight of debt collection efforts related to service department customers, ensuring timely payments and resolving any outstanding issues.
• Assist in Developing Preventative Maintenance Business: Support the General Manager in expanding the Preventative Maintenance business segment, aiming for specific growth targets.
• Technical Advice to Customers: Provide informed and accurate technical advice to potential customers regarding servicing of the company’s products.
• Quotation Preparation: Promptly prepare quotations for supply, repair, or installation of products as requested by potential customers.
• Coordination of Service Requests: Inform service clients about the schedule of their service requests, coordinating effectively between service crews and customers to ensure timely and cost-effective delivery of services and products.
• Occupational Health and Safety: Assist in maintaining occupational health and safety standards for employees and subcontractors.
• Quality Standards: Ensure overall quality standards for service work performed, maintaining high levels of customer satisfaction.
• Collaboration and Objective Alignment: Work closely with Directors, General Manager, and Senior Managers of affiliated companies to achieve common business objectives and explore growth opportunities.
• Production Paperwork Detailing: Assist in detailing production paperwork to ensure accurate manufacture of the company’s door products as required by clients.
• Dispute Resolution: Effectively negotiate and resolve disputes related to customers, suppliers, or other parties as they arise during business operations.
• Invoicing and Documentation: Prepare paperwork for invoicing related to serviced products, ensuring timely processing and mailing before the end of each month.
• Incident Reporting: Alert Directors about any incidents or matters (e.g., product liability, public liability, workers' compensation, disputes) that may impact the company or require attention.
• Compliance: Adhere to company policies and procedures at all times.

Skills & Experience:

• Excellent knowledge of company products and services to meet customer requirements effectively.
• Proficiency in computer use, including Microsoft Office suite.
• Strong time management skills with the ability to work efficiently to meet deadlines.
• Effective communication skills and ability to build strong relationships.
• Well-developed organizational skills with a focus on coordinating paperwork and reporting requirements.
• Efficient problem-solving abilities and assertiveness coupled with a positive attitude.

This role demands a proactive and organized individual capable of overseeing diverse responsibilities within the Service Department, from operational management and customer relations to financial oversight and compliance with company policies.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
2. Expected Salary:
3. Availability:
4. Reason for leaving your current job:

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)

• Location: Central & West
• Salary: $2400 -$2700
• Duration: 1 year contract (Extendable)
• Mon- Fri 8.30am to 6.00pm

Responsibilities

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements

• Diploma in Business Management or relevant discipline
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Job Description

• Industry/ Organization Type: Rental & Sales/ Construction Equipment
• Position Title: Customer Service Officer
• Working Location: Paya Lebar
• Working Hours: 5.25 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alt Sat (8 am-12 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer inquiries via phone, email, walk-in, and live chat with professionalism and empathy.
• Provide accurate details about our products, services, and rental terms.
• Quickly resolve customer issues to ensure satisfaction and loyalty.
• Efficiently handle equipment rental bookings, changes, and cancellations.
• Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where appropriate.
• Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
• Stay updated on promotions, deals, and new products/services to inform customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Work with logistics and maintenance teams to ensure equipment availability and readiness.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to improve business operations.

APPLY NOW!!!

• Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
• Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Ability to work in a fast-paced environment.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67376 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Maintains confidentiality of the Bank’s customers and data.

• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Department standards to ensure calls handle accuracy and operational effectiveness

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

• Uses technology and system tools as directed and within established guidelines.

• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Youth Work Associate

Working location: Near to Buangkok mrt
Working hours: Shift work (2 shifts, 8 hours/shift); 8:30am – 4:30pm // 2:30pm – 10:30pm
Salary: $2600 - $2900

Youth Work Associate will be working with the youths staying in an institutional facility, which focus on community rehabilitation.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions.
• Ensure safety and security of premises, include perform body & property check, carry out security patrols, dormitory checks, and conduct urine test (when necessary)
• Manage and provide care for the daily living needs of the residents in the Hostel.
• Plan and conduct engagement activities in educational and recreational programmes for the residents
• Able to develop positive relationship with the residents.
• Facilitate proactive and restorative circles (attain competence)
• Involve in admission process.
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• Diploma with 2 years working experiences.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Resolves CSO and customer issues

• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.

• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.

• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.

• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.

• Conducts monitoring and coaching sessions

• Provides on-the-job training and mentoring.

• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.

• Involve in Department project

Job Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre

• Good People Management skills

• Great communication skills

• Adhere to Bank Policy and ensure SLA are met

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Well-Established Environmental Solutions Company
• Salary Package: Basic $2,800 + Incentives + AWS
• Working Days & Hours: 5 Days Work Week - 8am to 5pm
• Working Location: West Region
• Company Transport provided along Jurong East and Woodlands

Job Responsibilities:

• To attend to customers' inquiries, providing and recording necessary information.
• To assist with preparation of invoices, billings and reports.
• To perform data entry and documentation duties to maintain accurate data.
• To work with various departments, ensure smooth daily operational in the team.
• Other duties as assigned.

Job Requirements:

• Diploma with 1 years of relevant working experience.
• Customer service and detail oriented.

Interested applicant are welcome to apply online with updated Resume/CV via Apply Now button.

.: Only shortlisted candidate will be notified :.

Kong Min Wei, Brian

EA Personnel No: R23113861

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Corporate Services (Level 1)

• Handle workstation management through Masterisation, preparation, remote access token, hardware issues and patching.
• Manage the corporate applications such as HCL, SAP B1, Citadel, Postfiles, TIXEO, Part Portail, video conferencing, secure IP Phone and LAN systems.
• Establish VPN connections for satellite sites and enforce Group IT security directives
• Conduct IT induction training for new joiners such as user charter and periodic trainings for user support
• Implement and verify IT measures for securing classified documents, industrial and commercial information
• Provide IT support for expatriates and visitors’ laptop and secure smartphones.

Local Services (Level 1, 2 and 3)

• Conduct system tests, monitor performance, and resolve issues.
• Develop and monitor service-level objectives and improve user satisfaction.
• Install and test software and hardware for users
• Conduct studies for new solutions and ensure system integration.
• Prepare reports on incidents, classify and escalate issues, and provide post-incident support.
• Participate in budget preparation and manage support expenses like mobile plans, copier machines, and internet services.

Requirements:

• Professional Certification or Bachelor Degree in Computer Science, IT or a related field
• Minimum 3 to 5 years’ experience in IT operations
• Proficient in managing and troubleshooting servers, PCs, printers, and other IT infrastructure equipment
• Knowledge of Fortinet, inventory management, remote desktop, and Windows server maintainence and troubleshooting
• Experience in HCL lotus note a plus
• Good interpersonal skills with the ability to communicate effectively with all stakeholders
• Good organisational skills with the ability to multi-task
• Ability to work independently, manage priorities and meet deadlines
• Ability to adapt to changing technologies and environments

Here at iDevice Repair Centre, we specialize in laptop repairs, providing affordable and reliable services to ensure our customers' devices are running smoothly. We pride ourselves on our commitment to customer satisfaction and technical excellence. Join our team and be part of a company that values teamwork, continuous growth and learning.

We are seeking a motivated and friendly Customer Service Specialist to join our team. The successful candidate will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities:

• Respond to customer inquiries via phone, email, and in person
• Provide information about our services, pricing, and repair processes
• Handle customer complaints and provide appropriate solutions
• Process service orders and manage repair tickets
• Coordinate with the technical team to ensure timely updates on repair status
• Maintain accurate customer records and documentation
• Follow up with customers to ensure their satisfaction
• Assist in administrative tasks as needed

Qualifications

• Strong communication and interpersonal skills
• Strong work ethic and reliability. Positive attitude and willingness to learn more about computer hardware
• Ability to handle challenging situations with professionalism and patience
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks simultaneously
• Basic knowledge of laptop hardware and software is a plus (not mandatory)

Benefits:

• Opportunities for professional development and growth
• Performance bonuses
• Friendly and supportive work environment
• Health / medical insurance

• Experience in Customer service
• Call and Email Support
• Improving Business Strategies
• Knowledge in Banking

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Contract (Yearly renewable)

Key Responsibilities

• Making & receiving customer inquiry calls
• Handling customer complaints and Responding to customer reviews
• Collecting & analyzing customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Able to answer a high volume of calls or emails daily

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibilities

- Oversee the day-to-day operations of Concierge Counter
- Attend to customer enquiries & feedback
- Manage gift voucher sale and reimbursement
- Support the mall's marketing activities and perform general admin duties
- Provide administrative and logistical support to Marcom such as (i) Manage and administer lucky draws, gift redemption for promotional campaigns (ii) Monitor inventory and logistics of premiums and equipment
- Be mall ambassadors by providing exemplary customer service
- All other matters relating to Customer Service and Concierge Counter
- Undertake ad hoc projects and responsibilities that may be assigned from time to time

Requirements
- At least 1 to 2 years relevant experience in customer service, preferably from hotel and/or airline industry
- Proficient in MS Office suite, especially Microsoft Excel
- Pleasant disposition with outstanding communication, problem solving and negotiation skills
- Ability to multi task with high level of initiatives
- Team player with ability to work independently
- Strong service orientation and possess inclination and ability to handle children, elderly and people with special needs
- Able to work rotating shifts, on weekends and public holidays. (5 day work week) AM shift - 9.30am to 7pm; PM shift - 12.45pm to 10.15pm
- First aid and AED training an added advantage

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.

Salary: up to $9000

Working Days & Hours: Mon-Fri Office Hours

Location: Buona Vista

Job Description:

i. Perform monthly portfolio performance and compliance monitoring, which includes financial market surveillance, liaising with fund managers and trustee for reports, checking for compliance of investment guidelines, detecting and investigating any compliance breaches.

ii. Check the accuracy of the financial statements and journal entries prepared by the Financial Control & Reporting team.

iii. Prepare monthly returns analysis reports.

iv. Prepare quarterly investment monitoring report for the IC.

v. Lead the liaising with auditors for internal audits and audit of Group’s annual financial statements; this includes preparing financial schedules required by auditors.

vi. Supervise Assistant Manager (CT – Investments), who will support and assist with the retrieval of relevant information from Bloomberg, bank portal and external fund managers and preparation of relevant spreadsheets and charts.

i. Perform annual review for approved bond issuers, including company profile and financial ratios.

ii. Prepare annual credit review report for the IC.

iii. Supervise Assistant Manager (CT – Investments), who will support and assist with the retrieval of relevant information from annual reports, credit rating agencies and Bloomberg, and the preparation of relevant spreadsheets and charts.

i. Liaise with banks to source for the availability of bonds and check bond prices and yields.

ii. Ensure compliance with investment guidelines.

iii. Ensure that trades are input correctly into the Treasury Management System (“TMS”) and SAP.

i. Supervise the processing of treasury intercompany loan advances and redemptions.

ii. Act as the verifier and checker for treasury intercompany loan transactions input in the TMS.

iii. Check monthly treasury intercompany loan register and monthly statements prepared by Manager and/or Senior Executive.

i. Supervise the processing of treasury investment transactions.

ii. Act as the verifier and checker for treasury investment transactions input in the TMS.

iii. Review related documents required for settling transactions.

iv. Check the accuracy of the financial statements and journal entries prepared by the Financial Control & Reporting team.

i. In the absence of Director (CT), act as the verifier and checker for daily Singapore Dollar cash pooling operations and in-house cash transactions input in the TMS.

ii. Act as the checker for reconciliation of SAP Treasury In-House Cash (end of day processing run) and external bank statements, and daily In-House cash operations and uploading of bank transfer transactions in SAP.

i. On-board and engage Group entities on long-term fund placements.

i. Assist Director (CT) in preparing IC and Board papers and presentation slides.

ii. Manage new projects or initiatives to improve treasury and investment management of the Group.

iii. Liaise with bank and financial institution counterparties on required KYC and legal and business documentation.

Job Requirements: Min Degree in Accountancy or similar w min 7 years of full-time work experience in auditing, accounting, fund management, banking and finance or treasury operations, preferably in public sector

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Roles & Responsibilities

• Reporting to the Regional Manager; you will work closely with the Korean Headquarters in getting current product information and status of projects and communicate to customers.
• You will handle the pre-sales & post sales communication with customers to get regular forecast.
• Handle PO & Logistics arrangement to fulfil customer's requirement
• Willing to help out in ad-hoc admin work like office administration, facilities management, purchasing etc.

Requirements

• Prior experience in a sales coordination / customer service role would be beneficial.
• Ability to foster a strong relationship with potential & current customers.
• Opportunity to venture into a Sales role if incumbent is interested to explore a more customer fronting role.
• Ability to communicate in Korean language in order to liaise with headquarters back in Korea is advantegeous.

Interested applicants, kindly forward a copy of your updated resume in WORD Document to [email protected] stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254

EA Personnel Registration No: R1879665

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Responsibilities:

• Build and maintain good rapport with customers through understanding their requirements and needs.
• Answering the telephone/ emails and manage customer's inquiries
• Work with operations team to fulfil client request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• In charge of the counter to ensure Drivers/ Hauliers are attended to
• Documentation and data entry
• Additional functions mandated by Management.

Requirements:

• Minimum ‘O’ Levels
• Advantage with Logistics experience
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Company Transport provided

Job Highlights:

• 12 months RENEWABLE/CONVERTIBLE contract
• Up to $4,000/month + 1-month bonus
• 18 days of annual leave entitlement
• Gul (Transport provided at CCK, Jurong East, Boon Lay)

Job Responsibilities:

• Process customers' sales order via SAP system.
• Monitor sales order status and coordinate with internal stakeholder to ensure a smooth delivery to client in a timely manner.
• Handle export shipments for intercompany and overseas customers.
• Prepare the shipping document for local and export shipment.
• Support in investigations of internal / external complains to identify root cause and provide solutions.
• Ensure hazardous substance license from local customers are valid and adhere to the regulation set by NEA and SPF.
• Ad-hoc duties assigned by supervisor.

Job Requirements:

• Minimum Diploma in Business Admin or equivalent
• Minimum 2 years of customer service and team management experience or similar function

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446

EA License No: 16C8261

Konigle's AI system is a web designer and developer with digital marketing skills, enabling anyone anywhere to chat with it to design, build and manage websites, perform digital marketing and more. We also share insights, case studies and tactics to make money profitably online. Our content is read by growth-minded entrepreneurs in 90+ countries.

We are expanding our team to help our customers succeed better with Konigle.

Why you should join us?

1. We are a small and fast growing company with a product that is already used in over 90 countries. You have an infinite opportunity to grow with us.
2. We believe in iterations backed by data. You will have lot of room to experiment.
3. We pay competitively and provide great mentorship.

What will be your core responsibility?
Your work will help drive more customers to use Konigle to make money online profitably. Your day to day work will involve :

1. Answering Customer Queries.
2. Identify recurring queries and help automate responses to them, write help articles and suggest product improvements to improve the product.
3. Write help articles and guides on how to use Konigle for our Help Portal
4. For select customers, provide 1:1 onboarding/ demos to identify product use cases.
5. Help analyse data to identify gaps in customer websites and help fix them.
6. Communicate effectively with both our internal team and customers to understand customer needs, maximize retention and growth, and communicate learnings.

Who are we looking for?

1. Someone who is empathetic, curious, and believes their work can make a difference.
2. Exceptional written and oral skills in English language.
3. Deep empathy to help less technical savvy folks adopt technology.
4. Having an understanding of SEO and websites is a plus.
5. Experience creating tutorials, how tos and guides would be awesome.
6. A citizen or Permanent Resident of Singapore.

Come join us on our journey to help anyone anywhere make money online profitably.