Total 19,531 customer service manager job vacancies in Customer Service category in Singapore

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Coordinator / Executive
• Working Location: Tuas
• Working Hours: Monday – Friday, 8 am – 5.30 pm
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle customer inquiries via email and phone calls.
• Generate quotations and process purchase orders.
• Provide accurate information on products and services to customers.
• Generate sales from customer queries.
• Resolve any customer complaints and issues.
• Answer questions related to the company's products.
• Plan and allocate adequate manpower for assigned jobs.
• Manage purchasing matters as per customer queries.
• Work closely with Service Engineers on job-related tasks.
• Perform other ad-hoc duties assigned by management.

APPLY NOW!!!

• ITE/Diploma in Business, Engineering, or a related field.
• No experience required.
• Good communication skills and customer service orientation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68252 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Technician (Printer)
• Working Location: Aljunied
• Working Hours: 5 days (3 days in Singapore, 2 days in Johor) (8.30am – 6.00pm)
• Salary Package: Basic $2,100 + AWS
• Duration: Permanent

Key Responsibilities

• Provide on-site technical support and maintenance for printers, ensuring they operate efficiently and effectively.
• Perform troubleshooting, diagnostics, and repairs on various printer models.
• Conduct routine maintenance and servicing to prevent equipment breakdowns.
• Install and set up new printers and related equipment at customer sites.
• Provide technical training and support to customers on the proper use and maintenance of printers.
• Maintain accurate service records, including details of repairs, parts used, and customer interactions.
• Coordinate with the technical support team to resolve complex issues and ensure customer satisfaction.
• Travel between Singapore and Johor to provide service coverage as required.
• Ensure compliance with safety guidelines and maintain a clean and organized work environment.
• Stay updated with the latest printer technologies and industry trends.

APPLY NOW!!!

• GCE O-Level or higher.
• 1 year of experience in servicing and repairing printers or similar equipment is advantageous.
• Strong technical skills with the ability to diagnose and fix hardware issues.
• Good understanding of printer mechanics and electronics.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to travel between Singapore and Johor as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67174 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Manufacturing / Construction
• Position Title: Service Technician
• Working Location: Senoko
• Working Hours: 5 days (Monday to Friday, 8.30 AM – 6 PM)
• Salary Package: Basic Salary up to $2,300 + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Diagnose, repair, and maintain machinery and equipment used in the manufacturing and construction processes.
• Perform regular scheduled maintenance and service checks to ensure optimal equipment function.
• Respond promptly to service calls and provide technical support to resolve issues on-site.
• Liaise with the parts department to manage inventory and order necessary components.
• Adhere to all safety guidelines and regulations, and use protective equipment when on the site.
• Stay updated on industry advancements, integrating new techniques into servicing procedures.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum NITEC in Electrical Engineering / Mechanical Engineering or equivalent
• Has 1 year of working experience in the relevant industry
• Proficiency in AutoCAD is an added advantage

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67098 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Restaurant / F&B Retail
• Position Title: Service Crew / Kitchen Helper
• Working Location: Chinatown Point
• Working Hours: 6 days (11.00 am – 10.00 pm)
• Salary Package: Up to $3,000 (Including OT + Allowance + Incentive)
• Duration: Permanent Role

Key Responsibilities

• Greet and attend to walk-ins
• Manage queues
• Take orders in POS system, serve customers, and clear tables
• Provide excellent F&B service to guests
• Respond promptly to customer inquiries
• Maintain a high level of customer service
• Maintain a high level of cleanliness throughout the restaurant
• Assist in checking and restocking inventory as needed
• Assist chefs and cooks in preparing ingredients

APPLY NOW!!!

• Candidates without relevant experience are welcome to apply. Training will be provided.
• Prior working experience in the F&B industry is an added advantage.
• Comfortable with working on shift rotation.
• Staff meals are included.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67116 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Description

• Industry/ Organization Type: Rental & Sales/ Construction Equipment
• Position Title: Customer Success Executive
• Working Location: Paya Lebar
• Working Hours: 5.25 days, Mon-Fri (8 am-5 pm/9 am-6 pm), Alt Sat (8 am-12 pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer inquiries via phone, email, walk-in, and live chat with professionalism and empathy.
• Provide accurate details about our products, services, and rental terms.
• Quickly resolve customer issues to ensure satisfaction and loyalty.
• Efficiently handle equipment rental bookings, changes, and cancellations.
• Identify sales opportunities during customer interactions by understanding their needs and suggesting suitable rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where appropriate.
• Meet and exceed monthly sales targets by turning inquiries into sales and rental agreements.
• Stay updated on promotions, deals, and new products/services to inform customers.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Work with logistics and maintenance teams to ensure equipment availability and readiness.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to improve business operations.

APPLY NOW!!!

• Minimum Diploma holder, additional certificates in Customer Service, Sales, or related fields are a plus.
• Familiarity with sales software/ CRM tools, or with knowledge in equipment rental industry is an added advantage.
• Excellent communication and interpersonal skills, with the ability to engage and persuade customers.
• Ability to work in a fast-paced environment.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #67376 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Career Progression
• Attractive Salary Packages with high bonuses!
• Good working environment
• Office Hours

Job Description

• Ensure clinic’s operational and procedural area readiness
• Assist with registration, discharge, appointment bookings, cashiering and any other enquiries
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties
• Other duties assigned

Job Requirements

• Minimum GCE "N/O" Level
• Proficient in computer skills
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to:

[email protected]

We regret that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Job Description

• Industry/ Organization Type: German MNC Precision Engineering Company
• Position Title: Service Technician x 2 pax
• Working Location: West – Tuas (Nearest MRT: Gul Circle) / Company transport provided at CCK/ Lakeside MRT
• Working Hours: 5 days (Monday to Friday: 8.30 am to 5.30 pm)
• Salary Package: Up to SGD SGD2500 + Allowances + AWS+ Variable Bonus (Good company benefits)
• Duration: Permanent

Key Responsibilities

• Adhere to prevailing Company SOPs including service KPIs
• Carry out indoor and outdoor service jobs (repair, troubleshooting, inspection, modification, warranty checks)
• Disassemble canceled units for stock return

APPLY NOW!!!

• Min. O level or ITE in Engineering
• Min. 1 year of working experience in repair work required
• Willing to be on standby for ad-hoc service activation after office hours with OT pay
• Must be willing to travel to client sites, with transport reimbursement provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67598 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

• 3 mins walk from Ubi MRT
• Career Progression
• Dynamic working environment
• Attractive salary package!!

This role requires a combination of sales skills, management abilities, and knowledge of the automotive industry.

Job Description:

The Car Sales Manager is responsible for managing the car sales department, ensuring profitability, and achieving sales targets. This role involves developing sales strategies, training and motivating the sales team, and maintaining customer satisfaction.

Key Responsibilities

• Train, and manage the sales team
• Set sales targets and provide ongoing coaching and support to the team
• Conduct regular performance reviews and implement improvement plans
• Customer Relationship Management
• Financial Management
• Marketing and Promotions
• Compliance and Reporting
• Other duties assigned

Job Requirements

• Proven experience in automotive sales, preferably in a management role with 3 years of experience.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data and develop effective sales strategies.
• Strong understanding of the automotive market and customer preferences.

Interested candidate can send in your resume in Microsoft Words, along with a picture of yourself to :

[email protected]

We regret that only shortlisted candidates will be notified.

Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Responsibilities

You will be reporting to Sales Manager and required to undertake such duties as may be assign to you in the proper performance of your employment.

Customer Services

• Acts as window and interface with customer on all issues, and provide top level of customer service to all customers
• Liaise with customers on quotation status, progression of projects, and delivery schedules
• Escalate issues impacting customers on time delivery performances
• Maintain communication record of interaction with the customers in an orderly manner
• Coordinate with the internal departments to find solutions and resolve matters

Sales Admin

• Maintain customers and supplier relationship
• Fully assist Sales Manager for all oversea and local customers
• Follow up to PO documentation once quotation is issued.
• Provide strategic leadership and overall sales and service direction and consistency to enhance productivity, quality and customer service
• Identify, develop and implement progressive and standardized methods of continuous improvement
• Define and maintain standards of performance
• Develop, communicate and implement mid and longterm goals and production plans for areas of responsibilities to ensure continued excellence, including appropriate contingency and risk planning
• Monitor and control expenditures and external/internal labour costs to operate within approved budget guidelines. Identify variances and potential corrective actions.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the company's Code of Business Conduct.

Requirements:

• At least 2 years of relevant experience
• Good working knowledge of Microsoft Word and Excel
• Able to work well independently and as a team
• Able to communicate well across all levels

Others:

• Mon to Thur 8am 5.30pm
• Fri 8am 5pm
• Alternate Sat 8am 12noon

Job Description:

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

Service Crew
Address : Craig Rd, Singapore 089692, will be shifting to Raffles Hotel in Dec 2024.
Working Day : Mon to Sun (2 off days)
Working Time: Split shift (one week 44 hours), work after 12am will have a company transport send directly to home.
Salary: $2800 onwards (depends on experiences)
Industry: Spanish Restaurant

Responsibilities:

• Take and schedule reservations.
• Greet and coordinate the seating of guests taking of orders Serving of Food and Beverages.
• Clearing dishes from table.
• Participate in monthly physical stock take of the Restaurant

Requirements:

• Minimum 2 years of relevant experience.
• Able to work in Split shift.
• Able to start work immediately or within short notice.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Join Our Team as a Customer Service Admin!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every interaction counts? If so, we have an exciting opportunity for you!

Our Company:

• Beauty Industry
• 5 Days, 10am - 7pm (Off on Tuesday and Wednesday)
• Jurong
• Basic Up $2500 + AWS

Job Responsibilities:

• Handle customer inquiries promptly and professionally.
• Schedule and manage customer appointments efficiently.
• Provide exceptional service and support to ensure customer satisfaction.
• Collaborate with team members to resolve customer issues and escalate when necessary.
• Maintain accurate records of customer interactions and transactions.
• Handle inventory and order processing.

Requirements:

• Minimum 1 year customer service and admin experience.
• Proficiency in MS Office and Excel

If you're ready to join our dynamic team and make a difference in the lives of our customers, please submit your resume to [email protected].

We look forward to hearing from you!

Responsibilities:

Quotations and Order Processing: Handle and process large volume of quotations and sales orders within the stipulated target time (including verifying and rectifying of part number errors on the orders)

Enquiries Management: Respond to enquiries from customers via phone, email and web chat in a prompt, courteous and professional manner

Claims Management: Process claims that arise from shipment delays, defective items, wrong pricing, etc

Communications: Collaborate with internal and external stakeholders to resolve any issues that may arise with regards to customers’ orders (including requesting of lead time changes to suppliers)

General: Encouraging customers to order online through the e-commerce store

Requirements:

· Minimum GCE “O” Level Qualification

· Minimum 1 year of experience in order processing and handling of customer’s enquiries

· Positive work attitude, self-driven, independent, team player with strong customer service mindset

· Good communication and interpersonal skills

· Detailed-oriented with a strong focus on accuracy

· Able to multi-task and work under pressure

· Adaptable to a fast-paced working environment with a sense of urgency

· Proficient in Microsoft Office (Powerpoint, Excel, Word and Outlook)

· Immediate availability will be an added advantage

Working hours:
Monday to Friday: 9:00am to 6:00pm
*Rotational Saturday/PH: 9:00am to 3:00pm (paid Duty allowance on Sat/PH)

PanCare Medical introduces its forthcoming transitional care facility in East Area, catering to stable patients awaiting nursing home placement. Our central goal is to establish a nurturing temporary sanctuary for the elderly, fostering a sense of belonging and respect.

Our commitment extends to our devoted staff's well-being. We ensure optimal staffing and manageable workloads, prioritizing work-life equilibrium. Our vision is to cultivate a compassionate environment, empowering nurses and healthcare assistants to provide exceptional care to this esteemed population.

At our core, we offer a meticulously tailored program for seniors, guided by geriatricians, therapists, and social workers. We're equally dedicated to fostering strong family connections during this pivotal life phase. Join us in a role that exudes purpose and significance.

Job Highlight

• Great career opportunity & progression
• Positive Working Environment

Roles and Responsibilities

• Provide frontline customer service
• Greet and assist patients, family, and visitors in a kind and helpful manner
• Organize and plan patient appointments effectively, working with the medical team to streamline schedules
• Register new patients accurately, collect vital information, and keep patient records up to date in the electronic system
• Verify insurance information and confirm details with patients
• Answer phone calls, handle enquiries, and direct calls to the relevant personnel
• Email correspondence is a MUST.
• Process medical insurance claims, ensuring proper documentation submission and timely reimbursement
• Assist in the collection of payments from patients, explaining financial responsibilities and payment options when necessary
• Handle administrative tasks, including filing, data entry, and maintaining organized records
• Assist medical staff with the coordination of patient care
• Foster effective communication and collaboration among departments to ensure seamless coordination of patient care and administrative processes
• Update medical staff of any patient arrivals, cancellations, or other significant information that may affect daily operations
• Maintain strict adherence to medical standards, ensuring that patient privacy is protected and that all paperwork is handled safely and appropriately
• Perform other duties as assigned by the Management

Requirements

• Minimum 2 years experience in healthcare setting
• Minimum N/O level
• Attention to detail and accuracy in handling administrative tasks
• Ability to work in a team and in a fast pace environment
• Ability to work on rotating shifts, weekends and public holidays when needed
• Location: Upper Changi Road North

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business.

Job Responsibilities

• Order Processing: Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction
• E-commerce Operation Support: Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• Fulfill Customer’s Orders & Customisation Request
• Customer Service: Assist with the retail floor on days when the shop is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Inventory Management: Assist in unboxing of new stocks, engage in stock-take and tagging of the new product
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team.
• Simple computer knowledge (Instagram, MS Office, Google Softwares, Excel) is required
• Crystals knowledge not necessary but will be beneficial
• Training will be provided
• Must be able to work min 3 Saturdays (12-6pm) & most public holidays
• Able to commit a min of 10 shifts per month (min 4-hours shifts) with min 3 months commitment.

Job Description: Customer Service cum Admin Assistant

Position: Customer Service cum Admin Assistant

Salary Range: $1,800 - $2,600

Responsibilities:

• Schedule appointments for installations at customers' homes.
• Achieve targets set for arranging appointments.
• Plan, set, and arrange routes by region/area for weekly installation and servicing schedules.
• Attend to customer inquiries and complaints, ensuring closure of all cases.
• Send out reminders and confirmations to customers regarding installation and servicing.
• Perform ad hoc administrative tasks as assigned by the General Manager.
• Provide basic solutions to customers over phone calls to rectify issues. If the issue cannot be resolved over the phone, arrange for a technician to visit and resolve the case, ensuring closure.
• Encourage customers to leave positive reviews on our purchase and social platforms.

Requirements:

• Strong organizational and planning skills.
• Excellent communication and customer service skills.
• Ability to handle and resolve customer complaints effectively.
• Proficiency in using scheduling and administrative software.
• Ability to work independently and as part of a team.
• Positive attitude and proactive approach to problem-solving.
• "O" Level and above or equivalent

Our Client

Well establish Bank.

Highlights

• Competitive salary and attractive benefits
• Supportive team culture and work environment
• Excellent career progression

Job Responsibilities

• Respond to enquiry on social media/ incoming call/ email.
• Ensure high professional service provided to customer.
• Resolve customer’s complaint/ problem in professional matter.
• Ensure group compliance & control standards are strictly followed.

Job Requirements

• Diploma/ degree holder
• 3-5 years of working experiences as customer service. Working experiences in bank is highly advantageous.
• Good and professional communication skills in English.

Interested Applicants, please click on Apply NOW or email your latest cv to joey.chan(at)paradigmrecruitment.com.sg.

We regret to inform you that only shortlisted applicants will be contacted.

EA Reg No: R22110985

EA License No: 21C0434

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

• Position : Customer Service Manager (Sea Freight)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours)
• Salary (commensurate with experience): Up to $7500 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Responsibilities

• Manage and facilitate sea export, sea import, warehousing, trucking activities, and resolve operational issues.
• Lead and supervise the Ocean operation team to ensure high levels of customer satisfaction.
• Implement process improvements to enhance operational efficiency and service quality.
• Develop and maintain relationships with shipping lines, port operators, and other key stakeholders.
• Negotiate pricing, services, and terms with approved vendors and co-loaders to maximize monthly Ocean GP.
• Monitor pre-alert documents from origin offices or sales support (sea import only).
• Ensure compliance with customs requirements, import and export procedures, and all international trade and shipping regulations.
• Track and monitor vessel arrivals/departures and update customers about any deviations.
• Participate in existing and new RFQ or any bidding projects as needed.
• Source rates from service providers as per sales/customer inquiries.
• Coordinate with business partners on sales leads from origin or destination.
• Handle customer inquiries timely and effectively, providing comprehensive solutions for their shipment needs.
• Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements.
• Support Ocean Business Development and Trade Lane Management.
• Prepare invoices for customers and verify subcontractor invoices.
• Ensure compliance with customer Standard Operating Procedures (SOP).
• Prepare and update SOPs for internal use.
• Prepare reports for customers and analyses on department performance for upper management.
• Execute all other ad-hoc instructions from the Managing Director.

Requirements:

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 8 years experience in sea operations within the freight forwarding industry.
• Strong understanding of sea export, sea import, warehousing, and trucking operations.
• In-depth knowledge of customs requirements, import and export procedures, and international trade regulations.
• Proficiency in tracking and monitoring vessel movements.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Our client, a well-known MNC company is looking for candidates for the Customer Service Associate position.

Responsibilities: -

• Process quotations, purchase orders and sales orders
• Manage Customer Consignment Programs
• Responsible for On-time deliveries for Both Internal Customers (Engineers) & External Customers. Work closely with customers, vendors and engineers to ensure On-time deliveries to meet customers’ requirements
• Manage, negotiate & monitor on-time deliveries to customers
• Maintain stocks inventory & manage stocks movement.
• Update Customer Price Books
• Maintain an effective filing system of documentations
• Attending to enquiries from customers and business partners
• Build and maintain a good customer relationship

Requirements:

• Diploma holder with at least 1 year of relevant working experience
• Oracle or SAP system experience will be an added advantage
• Proficient in Microsoft Office Application
• Strong communication and good interpersonal skills
• A meticulous, organized and resourceful team player
• Able to work independently with minimal supervision

We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd | EA License No.: 01C4394 | RCB No. 200007268E
Registration No.: R22107792 (Yong Boon Sam)

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• 5 days, MNC,Central
• $2500 -$2900, AWS,bonus, overtime
• Medical/dental benefits
• Fast-paced environment

Responsibilities:

• Prepare quotations and process purchase orders from customers
• Provide high level telephone, email and web chat support to our customers
• Process claims arising from shipment delays, defective items, wrong pricing, etc.
• Rectify part number errors, request lead time changes to suppliers
• Liaise with stakeholders on customers’ orders
• Encourage customer to order through e-commerce store

Requirements:

• Minimum GCE “O” Level Qualification
• Minimum 1 year of experience in order processing and handling of customer’s enquiries
• Possess a service-oriented mindset with excellent customer service skills
• Good communication and interpersonal skills
• Able to work independently with minimal supervision and is a good team player
• Able to work under pressure
• Meticulous and organized
• Able to multi-task and work in a fast-paced environment
• Proficient in MS Office (especially in Microsoft Excel)
• Immediate availability will be an added advantage

Interested applicants, please send your resume to [email protected]

Our client is a leading bank in Asia and they are recruiting for Customer Service Executives for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716