Total 167 digital art director job vacancies in Customer Service category in Singapore

The Opportunity

• Adecco is partnering our client, one of the biggest Tech MNCs
• We are looking for a Digital Customer Experience Manager
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• 3+ years of relevant Community and digital content experience.
• Proficient in Microsoft Office and Excel.
• Highly experienced with analytics tools (Adobe Analytics, Google Analytics) and content publishing platforms preferred (Adobe Experience Manager).
• Experienced in Photoshop and/or other relevant image editing software. Experienced in Graphics/Video editing is an added advantage.
• Experienced in website optimization (SEO, UI/UX).
• Basic understanding of HTML, CSS and content management systems.
• Previous experience in content creation in the area of customer experience is a plus.
• Excellent communication skills, both written and oral.
• Attention to detail and a commitment to quality.

Job Description

• Responsible for conceptualizing, communicating, and executing a regional digital experience strategy from a CS perspective which will require close collaboration with other BUs
• Propose and lead initiatives to enhance customer digital self-help experience
• Oversight of Community Moderation for the region, engaging with the community moderators of each Subsidiary to ensure a healthy Community ecosystem, meeting key engagement metrics.
• Support web & mobile app FAQ contents management, including analysis and proposals to improve web support experience.
• Create and edit customer service-related content, including FAQs, help articles, support guides, and newsletters.
• Lead and collaborate with other departments such as Contact Centre, Service Operations, Marketing and Product teams in digital transformation initiatives to improve digital customer experience and support strategic commercial objectives
• Oversight of Business Profile, Community Moderation, and Members program
• Lead and implement Service Marketing strategies, including hands on approach to digital content creation (digital banners, videos, images), assets amplification, and digital content library maintenance
• Monitor and analyze content performance to identify areas for improvement, and stay up-to-date with industry trends and best practices in content creation and SEO.

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

About the role:

The Customer Success (CS) department is the backbone of everything Forter does, and as the Head of CS for APAC you’ll lead the team responsible for that region’s customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Forter places a great deal of faith in our CS team, who are responsible not only for customer satisfaction, but also renewals and expansion discovery. In this role you’ll lead a world class team, ensure the execution of our mission at the highest levels, build lasting relationships with client executives, solve complex business challenges, and expand the skills that will be the cornerstone of your career.

What you’ll be doing:

• Lead a world class team of roughly 5 CSMs in the APAC region, covering our customers in China, Australia, Japan and more
• Recruit and develop a high performing team, helping uplevel our CSMs to meet their company goals while preparing them for the next steps in their careers
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a role model and maximize the strengths of your team
• Own the gross and net revenue retention number for your team, building a strategic plan to retain and grow your book of business quarter after quarter
• Independently handle escalated client issues with urgency, providing guidance to the team while serving as an escalation point that can deescalate situations
• Lead the APAC team renewal strategies, partnering with cross-functional teams like Sales, Marketing, and Finance to proactively plan renewals well in advance
• Work closely with the GTM teams (Sales, Pre-Sales, etc.) to align on strategies, forecasting, account plans, and expansion opportunities
• Share key insights about Forter’s product and processes internally with our Product and leadership teams to help point the company roadmap in the right direction

Who are you?:

• 10+ years of CS experience working with large enterprises on software solutions
• 5+ years of management experience as a CS team manager or leader
• Experience in a SaaS startup serving customers that include those in mainland China. Fraud, payments, professional services, and eCommerce experience is a bonus
• Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
• Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
• Excellent communication skills especially at the C-level. Past experience working with senior C-level executives both internally and externally
• Experience building exceptionally strong relationships with x-functional leaders. Sharing a clear vision for your team as well as enlisting internal support for initiatives
• Ability to work in fast paced environment, be trusted to drive initiatives autonomously and gain buy in from a wide collection of stakeholders
• Ability to break down ambiguous and nuanced problems into concrete, manageable components and think through optimal solutions
• Openness to being hands on. Not afraid to roll your sleeves up and get in the weeds while solving complex operational problems

Benefits:

• Competitive salary and quarterly bonus plan
• Private health insurance, including vision and dental coverage
• Restricted Stock Units (RSU’s)
• Generous PTO policy
• Half day Fridays, every Friday
• Work from home allowance

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Duration: 12 months

Location: PLQ

Working hours: Mon - Fri (9am - 6pm)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2498

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Summary:

Tsao Foundation is a nonprofit organization dedicated to improving the quality of life for senior citizens in the community. Our mission is to empower older adults to lead active, healthy, and fulfilling lives as they age. We provide a wide range of services and programs aimed at enhancing the well-being of seniors and fostering a supportive and inclusive community.

The Deputy Director CSA is a hands-on leadership role responsible to develop and implement of strategies, fostering of partnerships and collaborations, and integration of community development programmes to aid Tsao Foundation’s mission and values.

Requirements:

Strategy Development and Implementation:

• Develop and implement strategies designed to support the well-being of older adults within the community. This may include initiatives to improve healthcare access, physical activity, mental health, social inclusion, and life-long learning opportunities.
• Exploring innovative, entrepreneurial solutions to enhance service delivery and financial sustainability for the programmes. This could be by exploring new funding opportunities, developing new business models, or creating partnerships with other stakeholders.

Partnership and Collaboration:

• Works with local and regional organisations to promote and develop programs and services for older adults. This includes fostering partnerships with government entities, healthcare providers, non-profit organisations, and other relevant stakeholders.
• Strengthen existing partnerships and establish new partnerships to reach and engage with a wider range of community networks.

Building Integrated Service Model (ISM):

• Identifying integration challenges, demonstrating outcomes from a cumulated service model of CSA, and finding the right technology to integrate the various components.

Research and Development Champion:

• Responsible for staying up to date with the latest research on ageing and incorporating relevant findings into their strategies and programs. Conducts regular assessments of the CSA's integrated programmes to determine their effectiveness and efficiency. This involves analysing program performance data, identifying areas for improvement, and implementing solutions to enhance program outcomes.

Community Outreach:

• Engage with the community, including older adults and their families, to understand their needs and preferences. Oversee campaigns to raise awareness about available resources and programs and gather feedback to inform future strategies.

Communication:

• Act as a representative of the organisation, liaising with the public, the media, and other organisations regarding CSA.

Budgeting and Resource Allocation:

• This role often includes the oversight of financial aspects of all programmes; including the preparation and management of budgets, fundraising, and ensuring the effective use of resources.

Requirements:

• Bachelor's degree in healthcare administration, business management, or related field; Master's degree preferred.
• Proven leadership experience in non-profit operations, preferably in the community care/ elder care sector.
• Strong passion and understanding of the community care/ eldercare regulations, clinical and industry best practices through international work.
• Excellent communication and interpersonal skills to interact effectively with staff, clients, and external stakeholders.
• Strategic thinker with the ability to translate vision and mission into actionable plans.
• Proficiency in financial management, budgeting, and resource allocation.
• Problem-solving skills with the ability to address challenges and drive strategies and initiative.
• Familiar with technology solutions and innovations in elder care services.
• Demonstrated commitment to diversity, equity, and inclusion in care delivery.

We sincerely regret that only shortlisted candidates will be notified.

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

Job Summary:

Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our client in the banking industry.

5.5 days per week

Responsibilities:

1. Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank) where suitable, for enhanced customers’ experience and journey.
2. Be familiar and proactively keeps up to date with latest banking products, processes, and services so as to be able to suggest alternate banking solutions for customers where fitting.
3. Assist in customers’ general enquiries and ensure service delivery standards at all times, including attending service huddles with branch team.
4. Assist customer with banking transactions using branch connect system (eg passbook update) or via Order taking.

Requirements:

• Customer centric
• Open to schedule as per assigned by supervisors during branch operation hour
• Willingness to be on your feet most of the time

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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Our client is a reputed insurance firm.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;

• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;

• Provide excellent customer service experience;

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

• Highlight any potential concerns/risks and proactively shares best risk management practices.

Skills/Requirement

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);

• 1 years’ experience in customer servicing role (Life Insurance);

• Meticulous and accurate;

• Produces superior quality of work and always meet objectives set;

• Proficient in customer servicing and possesses strong drive for service excellence;

• High level of integrity, takes accountability of work and good attitude over teamwork; and

• Takes initiative to improve current state of things and adaptable to embrace new changes

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Centre Principal/Director is responsible for ensuring the efficient operation of the school on a daily basis. Centre Principal/Director leads the team of teaching staff in promoting the programme and curriculum, and is responsible for ensuring optimal learning outcomes for children. Centre Principal/Director, as the head of the school, is at the forefront of the programme, actively advocating for optimal learning and meaningful 21st century pedagogies.

Centre Principal/Director is committed to presenting and maintaining the brand image of the school and the professional image of the staff. Centre Principal/Director is also responsible for building sustainable home-school partnership and collaborative relationships with parents, families, business and community partners.

Roles and responsibilities

1. Responsible for all aspects of the programme; operations, business, estate management, curriculum, office management and administration, staff management, training and development, event management, enrolment and marketing, advocacy and networking activities.
2. Curriculum leadership - leads and drives the curriculum, maintains the consistency and quality in curriculum standards and deliverables through monitoring of the quality of planning, teaching, evaluation and assessment. This also includes ensuring that resources in terms of physical furnishings, facilities, classroom environment and teaching materials are available to support the teaching and learning process.
3. Operation excellence - excellence and quality standards pertaining to children’s health, hygiene and safety practices, and ensuring that SOPs for administrative and recording pertaining to these operational functions are consistently delivered at an optimal level, and meet licensing standards.
4. Staff management and development - management of staff welfare, benefits and compensation, team building and bonding activities, continuous learning, training and development of all levels of staff.
5. Business continuity and enrolment - management of enrolment, budget and achievement of financial targets. Centre director actively promotes and markets the programme to support the continuous enrolment stability and growth.
6. Building customers relations by establishing customer-centric parent-school collaborations and partnerships that prioritize on building trust and confidence. Centre director takes on the role of a resource and parent liaison person in coordinating and maintaining ongoing parent communication and parent engagement.
7. Innovation and research - Supports innovation efforts and initiatives by supporting the piloting and review of new curriculum strategies, ideas and action research in the school.
8. Monitor outcomes - Closely monitors curriculum outcomes and the performance of children and teachers by managing the process of child assessment, tracking child outcomes and achievement of curriculum goals.
9. Networking and advocacy - serves as the Odyssey expert and resource person, promotes and advocates the brand through advocacy initiatives, school and community events as well as home-school partnership and parent education programmes.

Qualifications

• Must possess Advance Diploma in Early Childhood Education in Leadership Certificate and Degree in related field.
• Excellent communication skills - spoken and written
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures
• 10 years of early childhood experience; 3 years specifically in a management and leadership position
• Vice Principal are encouraged to apply

We are looking to hire a highly motivated, experienced, Senior Director to head the National Platform - Multi User Wafer Fab (MUWF).

Competencies

• Experienced in semiconductor, manufacturing fab ramp-up, management of semiconductor production fab
• At least 10-15 years of executive-level operational experience
• Strong initiative, self-driven, high creativity to develop and retain customers and industry partners.
• Ability to work as a team with various departments and stakeholders to achieve goals including providing guidance to encourage maximum performance and dedication.

Responsibilities:

• To be the face of the organization, responsible for giving the proper strategic direction and implementing a high-quality vision.
• To oversee all operations, functions, and activities of the MUWF as a national cleanroom facility.
• To ensure on-time, on-budget startup of the facility
• To liase with JTC and its appointed contractors and A*STAR support groups, and ensure good decisions are made
• To provide monthly and key milestone updates to A*STAR management and stakeholders on outfitting MUWF progress
• To develop the MUWF to meet its goals, increase partnership opportunities, accelerate translational research and drive economic outcomes
• To develop and implement strategies that help to achieve the facility’s mission and objectives
• To promote and facilitate the use of the facility for knowledge management, so as to accelerate research (aka “Central Kitchen”)
• To develop tailor-made processes to meet the requirements of R&D, industry partners and low-volume high-mix prototyping
• To manage effectively the operations and administrative affairs of the facility
• To make key decisions for operational activities and set strategic goals
• To oversee the facility’s financial and operational performance
• To implement sustainable 24/7 operations
• To ensure the facility is able to support the hosted research performers to do R&D, prototyping and (selectively) small volume production
• To assess and implement solutions for automating the facility
• To enable an appropriate level of data dashboards for our customers
• To be responsible for the selection of fab suppliers
• To be responsible for tool purchases, installation, qualification
• To create an environment conducive to intellectual and research growth
• To build and support a community of researchers to increase research opportunities
• To establish cross contamination avoidance rules
• To market and promote MUWF
• To market and promote MUWF to appropriate local and overseas companies, and attract them to take up space and collaborate with public sector research performers
• To manage space allocation to the hosted research performers from the public and private sector, including considerations of tenancy mix to reap synergies
• Manage stakeholders expectations and ensure partner satisfaction – grow and retain existing accounts by presenting new solutions and services to partners – farm existing partnerships.
• To secure funding for MUWF2

Job Responsibilities:

• Approaching in store shoppers to promote the app to them
• Guiding customers on how to use the app, ensuring that the customer knows how to use it
• Answering questions given by customers
• Troubleshooting technical issues

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

EA Personnel No: R18728082

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Duties

• 
  
• For creating meaningful and relevant experiences for end users by integrating products and services, the User Experience / Service Designer shall have relevant working experience in developing a wide range of design artifacts such as journey maps, user research analysis, service blueprint and roadmaps.

Other responsibilities include, but not limited to:

• Conduct user research, including interviews, surveys and usability testing, to gain insights and understand user behaviours, needs, opportunities and pain points.
• Develop user personas, journey maps, and other artifacts to communicate research findings.
• Design and facilitate design workshops with stakeholders to align on service design goals and co-create solutions.

Qualifications & Skills

• Minimum 1 year of experience in web and mobile application.
• Proven record of the Product UX designs.
• Experience establishing and analysing UX metrics.
• Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analysing results, and sharing insights with the Product team.
• Good in any of the designing tools (Sketch, Invision, Principle, Framer, Flinto, Figma, Azure, Illustrator, Adobe XD, Web, Androi, IOS)
• Familiar with agile development methodology and be able to collaborate with different stakeholders in the project to ensure the best user experience of the application.
• Strong communications and presentations skills with stakeholders at all levels.
• Candidates with more than 3 years experience will be considered for senior postition.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

• Responsibilities:

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc.).
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Able to take ownership of high severity issues and follow through to closure.
• Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units

• Mandatory Skills Description:

• 5+ years of relevant working experience
• Knowledge in Murex application, Simulation, pre-trade debugging, simulation, e-trade pad, GOM,PNL, PLVA, SQL, Unix Shell scripting, Linux
• Strong knowledge on Murex front office Module
• Good understanding on GOM module, trade lifecycle
• Able to handle front office booking issues
• Strong debugging knowledge pre-trade rules and debugging
• Able to write SQL code
• Strong knowledge on MSL, access rights, portfolio tree, e-trade pad, Simulation
• Have to work on simulation / PNL mismatch issues
• Able to support murex functional module independently.

• Nice-to-Have Skills Description:

• Working knowledge of the credit trading landscape is a big plus.

• Responsibilities:

• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc.).
• To collaborate with third party vendor/other support teams to provide a seamless support model for the business.
• Able to take ownership of high severity issues and follow through to closure.
• Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently across different Business and support units

• Mandatory Skills Description:

• 5+ years of relevant working experience
• Knowledge in Murex application, Simulation, pre-trade debugging, simulation, e-trade pad, GOM,PNL, PLVA, SQL, Unix Shell scripting, Linux
• Strong knowledge on Murex front office Module
• Good understanding on GOM module, trade lifecycle
• Able to handle front office booking issues
• Strong debugging knowledge pre-trade rules and debugging
• Able to write SQL code
• Strong knowledge on MSL, access rights, portfolio tree, e-trade pad, Simulation
• Have to work on simulation / PNL mismatch issues
• Able to support murex functional module independently.

• Nice-to-Have Skills Description:

• Working knowledge of the credit trading landscape is a big plus.

What You’ll Do:

1. Handles utilities related enquires and ensure prompt resolution to achieve customer satisfaction.
2. Provide appropriate solutions and alternatives in a timely manner to meet required service standards.
3. Handles payment arrangement requests from customers.
4. Other ad-hoc duties as and when assigned.

What You’ll Need:

1. Minimum 2 years of experience in contact centre or similar environment.
2. Possess excellent interpersonal, communication and customer service skills.
3. Able to work independently in a face-paced environment while being a cohesive team member.
4. Self-directed, able to multi-task, self-motivated and able to work under pressure.
5. Possess initiative to respond to customer’s needs with a commitment towards service excellence.
6. Proficient in MS Office applications.

What We'll Provide:

1. You will receive attractive remuneration for good performance
2. We have regular wellness programmes to promote healthy living
3. You will work in teams that thrive on collaboration for outstanding achievements

The Caffeine Experience will need a staff that can help us with the following :

Take Photogaphs of our food & beverage products

Take photogaphs of our team and events

Operating Photoshop to create the following :

1. menu,

2. promotions,

3. colleterals,

4. signs, etc.

To also know how to operate WIX and any webhosting platform to maintain and update our website.

Branch Customer Service Officer / Digital Ambassador

• Working hours: Depends on branch operating hours
• Location: Bukit Timah / Woodlands
• 5.5 working days per week
• Salary: $15/hr
• Duration: 12 months contract (renewable)

Job Description:

1. To comb queue and assist customers with transactions at Self Service banking machines (ATM/CAM)
2. To assist customers to complete forms
3. To assist customers with internet banking transactions using the Ipad
4. To assist customers to open accounts with Ipad
5. To assist customers to update & change passbooks
6. To perform other ad-hoc tasks as assigned

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Support Product Owners/Business Project Managers in the execution of Project workstreams, organise and facilitate requirements gathering workshops, mapping out of As-IS and To-Be processes, review/validate/prioritise user requirement/User Stories, support UAT and implementation, and provide post-implementation support.
• Elicit and analyse user’s requirements from various team and document the End-to-end business process flow, identifying gaps and address potential risk
• Collate and manage all the details regarding the application for the assigned business vertical– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with Tech BA and Developers/QA to estimate efforts and coordinating testing
• Actively partnering stakeholders and tech teams in the solutioning process to ensure that the business solutions being implemented are thought through with strategic view, standardization of processes, design for intelligent operations, data driven operating model with dashboard.
• Clear understanding of the scope of the project, the changes associated and support the Project Manager in impact assessment.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Manage UAT in terms of timeline, managing the tester’s test cases and testing result. May involve in testing as well.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.

Requirements

• Bachelor’s Degree or equivalent qualification with 5-10 years of experience with Business Analyst and/or processing in treasury products (both vanilla and structured derivatives)
• Relevant Treasury & Markets product or technical certificates, e.g. Certified Business Analyst or Agile product owner / scrum master etc.
• Experience/Technical skills relating to Data Analysis &/or emerging/new technologies will be an added advantage.
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements/process maps, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• A natural leader who displays integrity, humility, and responsibility, with excellent interpersonal relationship skill
• Detail oriented and able to connect the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathise and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Support Product Owners/Business Project Managers in the execution of Project workstreams, organise and facilitate requirements gathering workshops, mapping out of As-IS and To-Be processes, review/validate/prioritise user requirement/User Stories, support UAT and implementation, and provide post-implementation support.
• Elicit and analyse user’s requirements from various team and document the End-to-end business process flow, identifying gaps and address potential risk
• Collate and manage all the details regarding the application for the assigned business vertical– information could span from details of systems interfacing, content of the various data being posted, data held within the application etc.
• Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with Tech BA and Developers/QA to estimate efforts and coordinating testing
• Actively partnering stakeholders and tech teams in the solutioning process to ensure that the business solutions being implemented are thought through with strategic view, standardization of processes, design for intelligent operations, data driven operating model with dashboard.
• Clear understanding of the scope of the project, the changes associated and support the Project Manager in impact assessment.
• Assess and propose appropriate testing approach and sign off criteria to stakeholders and get concurrence.
• Manage UAT in terms of timeline, managing the tester’s test cases and testing result. May involve in testing as well.
• Prepare proper documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
• Support user community on business queries and guidance on better usage of the system on daily BAU activities.

Requirements

• Bachelor’s Degree or equivalent qualification with 5-10 years of experience with Business Analyst and/or processing in treasury products (both vanilla and structured derivatives)
• Relevant Treasury & Markets product or technical certificates, e.g. Certified Business Analyst or Agile product owner / scrum master etc.
• Experience/Technical skills relating to Data Analysis &/or emerging/new technologies will be an added advantage.
• Strong quantitative, analytical, problem solving and process/system architecture/data structure design skills
• Able to translate user requirements and analysis into technical requirements/process maps, and solution to meet objectives
• A self-starter and learner who takes the initiative to challenge the status quo
• A natural leader who displays integrity, humility, and responsibility, with excellent interpersonal relationship skill
• Detail oriented and able to connect the dots for bigger picture
• Good written and verbal communication skill, able to present and facilitate meetings & workshop
• Able to empathise and collaborate with stakeholders across functions and at all levels, enduring partnerships and teamwork
• Ability to thrive in a dynamic and rapid evolving environment
• Ability to multi-task, work independently and perform well under pressure
• Ability to look beyond individual issues to identify broader themes with wider-reaching impact

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

As a Customer Success Director you will join our department’s senior leadership team to own our entire book of business within APAC. You will manage multiple teams, taking ownership of their growth, development and achievement. You will take ultimate responsibility for your team’s book of business, building strong relationships with customers, minimizing and mitigating risks, along with successfully supporting growth opportunities to ensure your teams hit their KPIs.

WHAT YOU'LL DO

• Be a core member of the Customer Success Department’s Senior Leadership Team helping guide and shape the future of the department and contributing to the future of the wider business
• Manage multiple Customer Success teams - likely in more than one location - hiring, nurturing, performance managing, and supporting the development and satisfaction of your staff
• Hire and nurture new talent into our world-class Customer Success organization by building a pipeline of candidates, setting clear expectations, and managing performance
• Develop a cost efficient organisation that maintains our high standard of excellence when providing support to customers
• Create a culture of customer delight, partnering closely with Senior Sales and Services Leadership to foster alignment, delivering excellent customer experience and positive commercial outcomes
• You will be a public presence for Braze building executive relationships with customers, acting as a point of escalation across your book of business and representing Braze during public activations.
• Working with your managers and individual contributors you will be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion and advocacy.
• Identify opportunities for continuous improvement including evolving process, reporting, and materials
• Guide your team in managing their clients throughout their lifecycle, work with your team to understand customer's evolving business and technical goals for using Braze and continuously demonstrate value.
• Drive ongoing adoption, setting KPIs and success metrics for ROI
• Advocate customer business use-cases to product development
• Be a point of escalation for clients in your team’s portfolio
• Work closely with internal stakeholders at Braze to design and develop efficient processes and working practice

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

• 5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing
• 3+ years experience managing or mentoring staff
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc).
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
• You build strong positive relationships with clients and colleagues.
• You are known for being a team player.
• You have a high level of intellectual curiosity.
• You see opportunity and growth in learning more and continuously improving both processes and yourself.
• You have strong technical domain knowledge of two or more of the following: Mobile Development, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

Overview

In SMC and Digital Sales, we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC) and Digital Sales organization is on pace to be Microsoft's next $100 billion-dollar business - this is where you come in. As part of local subsidiaries or Digital Sales centers around the world, you will support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work cross-collaboratively while living our shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the SMC and Digital Sales organization and the value we deliver to our customers, partners, and one another, every day.

As a leader of the ASEAN Support Sales team, you will be leading a team of Specialized sales resources to provide and sell the best-in-class support offerings to our Mid-Market and Corporate customers, contributing to build the momentum for digital transformation for our customers and partners as well as Microsoft itself. The SMC Support Digital Specialist Lead will lead by example towards the specialized sales resources, drives new business throughout the area territories and works on building upsell and cross sell engines together with the area SMC teams and the Digital Sales units. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Sales Execution

• Acts as a thought leader across solution area to advise customers across business functions on digital transformation, drive robust deployment and create business value for customers by Identifying and facilitating removal of blockers to consumption by partnering with internal and external stakeholders

Scaling & Collaboration

• Leads the support sales orchestration in ASEAN, to proactively drive growth and market penetration by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners.

Technical Expertise

• Leverages and shares competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal.

Sales Excellence

• Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.
• Driving an accurate forecast across the subsidiaries and providing insights to stakeholders

Qualifications

Required/Minimum Qualifications (RQs/MQs)

• 6+ years of technology-related sales or account management experienceOR Bachelor's Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.
• OR equivalent experience

Additional or Preferred Qualifications (PQs)

• 3+ years of solution sales or consulting services sales experience
• 3+ years of support solution delivery experience
• Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute complex opportunities.
• Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills.
• Performer. A highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition.
• Collaborative. Work cohesively with members of the Microsoft sales & services field, Microsoft partners, and Microsoft corporate sales, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
• Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

As digital transformations reshape how we live, work, and interact, we are committed to staying at the forefront of this evolution.

Our Digital Channel Support team is vital in driving innovation by collaborating with key stakeholders to resolve customer issues, ensuring seamless digital experiences.

We are looking for a customer-focused, self-driven individual to enhance satisfaction by effectively addressing issues reported on our digital platforms.

Key Responsibilities:

• Manage daily digital customer issues to ensure customer satisfaction and a smooth experience across digital channels.
• Perform troubleshooting, log incident tickets, support investigations, and work with the tech team to ensure timely issue resolution.
• Support activities such as providing prompt customer communications and conducting user training.
• Offer post-implementation support, ensuring that all issues are escalated and resolved promptly.
• Coordinate with relevant teams to ensure timely customer resolutions and service recovery.

Job Duties & Responsibilities:

• Provide support for investigations, tracking, and monitoring customer issues escalated from frontline teams.
• Ensure timely resolution of reported issues, escalating critical matters to stakeholders as needed.
• Collaborate closely with front-office and technology teams to provide detailed customer issue information, facilitating swift investigations, impact assessments, resolutions, and root cause analysis (RCA).
• Initiate regular meetings with technology and product partners to review and follow up on all open production tickets related to digital channel services.
• Work with cross-functional technology and product teams to expedite the resolution of complex issues.
• Partner with journey owners to address and resolve gaps in the customer journey.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Are you a skilled and driven Marketing and Communications professional looking for an exciting opportunity? Knight Frank, the leading international property consultancy, is seeking a talented individual to join our in-house Asia Pacific marcoms team based at Ocean Financial Centre, Singapore.

About Knight Frank:

With a rich history dating back to 1896, Knight Frank has established itself as a global leader in the real estate industry. We provide expert agency and professional advice across the Commercial, Residential, and Rural sectors. Our extensive network spans over 400 offices in 48 countries, ensuring our clients receive unparalleled service and guidance.

Role Overview:

As a Global Service Line Marketing Director, you will play a crucial role in developing and executing comprehensive marketing strategies to position the Knight Frank Capital Markets team, promote our global flagship research reports, manage client communications, drive social media engagement, oversee regional events, support Public Relations initiatives, curate content, and lead the Capital Markets Marketing Committee. You will work closely with cross-functional teams to ensure effective project management, maintain content calendars, and drive the performance and overall success of marketing campaigns.

Responsibilities

• Research Marketing: Project manage global flagship research report campaigns, including maintaining research and content calendars, and overseeing the marketing and distribution of reports.
• Client Engagement: Develop and execute strategic marketing plans to drive brand positioning, client engagement and lead generation. Develop a framework to prioritise target accounts, create account-based marketing plans, and track progress against marketing and business development activities for regional and global business lines.
• Content Strategy and Creation: Develop content strategies and oversee the creation of engaging and compelling content for various marketing channels, including digital, social media, website, print, and multimedia platforms. Ensure consistent brand messaging and positioning across the network.
• Internal Communications: Develop and implement internal communication strategies to engage, disseminate key information, and align teams across the network. Manage internal communication channels, such as newsletters, Global Life contributions and quarterly town halls.
• Integrated Marketing Campaigns: Plan and execute integrated marketing campaigns, coordinating efforts across different channels, such as email and social media, to maximize their impact and effectiveness.
• Event Planning and Management: Plan and oversee the Capital Markets team events, including conferences, roundtables, and webinars. Coordinate logistics, manage budgets, and ensure events are successful in meeting pre-set objectives.
• Public Relations: Support the rollout of global Public Relations initiatives and drive Public Relations activities to enhance brand visibility of key stakeholders.
• Content: Curate global and regional content that can be utilized for client communications and broker-led communications.
• Team collaboration: Lead and inspire the Capital Market steering committee meetings, actively contributing, providing insights and making recommendations.
• Analytics and reporting: Monitor and analyse marketing campaign performance, KPIs, and ROI. Provide regular reports and insights to the management team, recommending improvements based on data-driven analysis.
• Stakeholder Communication: Build and maintain relationships with key stakeholders, including clients, partners, industry influencers, and vendors.
• Industry Monitoring: Stay updated with industry developments, market trends, and competitor activities to identify opportunities and develop proactive marketing strategies.

Requirements

• At least 8 years of relevant experience
• Strategic Thinker: Ability to think strategically and develop effective marketing plans to drive brand positioning, client engagement, and lead generation.
• Project Management Skills: Capable of managing global flagship research report campaigns, including maintaining research and content calendars, and overseeing the marketing and distribution of reports.
• Real Estate Knowledge and Genuine Interest: A strong understanding of the real estate industry and a genuine interest in the sector are advantageous. Your familiarity with real estate trends, terminologies, and market dynamics will enable you to create content that resonates with our clients and showcases our expertise.
• Strong Stakeholder Management Skills: Effective stakeholder management is crucial in this role. You should possess exceptional interpersonal and communication skills to collaborate seamlessly with internal teams, executives, and external stakeholders. Your ability to gather insights and incorporate them into content creation will contribute to consistent messaging and a cohesive brand voice.
• Positive and Growth Mindset: Demonstrates a consistently positive and embraces challenges as opportunities for learning and development. Maintains a can-do attitude that inspires and motivates others.

Job Summary:

Join a leading financial services group in Asia with a presence in 18 markets. As we continue to redefine banking, innovation, and customer experience, we're looking for dynamic individuals to join our client in the banking industry.

5.5 days per week

Responsibilities:

1. Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank) where suitable, for enhanced customers’ experience and journey.
2. Be familiar and proactively keeps up to date with latest banking products, processes, and services so as to be able to suggest alternate banking solutions for customers where fitting.
3. Assist in customers’ general enquiries and ensure service delivery standards at all times, including attending service huddles with branch team.
4. Assist customer with banking transactions using branch connect system (eg passbook update) or via Order taking.

Requirements:

• Customer centric
• Open to schedule as per assigned by supervisors during branch operation hour
• Willingness to be on your feet most of the time

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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About Us:
At Delcie's Desserts & Cakes, we are more than just a bakery—we are pioneers in crafting guilt-free, health-conscious desserts that cater to various dietary needs. As the first vegan and allergy-friendly bakery in Singapore, our mission is to bring joy to everyone, regardless of their dietary restrictions. We're looking for a passionate and driven individual to join our team and help us take our customer outreach to the next level.

Position Overview:
As a Customer & Digital Outreach Coordinator, you will be the primary point of contact for our customers, ensuring they have a delightful experience from inquiry to purchase. You will manage our communication channels, create engaging content, and help us expand our reach both locally and internationally.

Key Responsibilities:

• Manage and respond to customer inquiries via WhatsApp and email with prompt and professional communication.
• Plan and activate new customer engagement channels to enhance our outreach.
• Oversee all our existing online sales channels, including our website, and ensure they are optimized for customer satisfaction.
• Write compelling email marketing campaigns (EDMs) that resonate with our audience and drive engagement.
• Generate and nurture leads through targeted outreach strategies.
• Identify and develop new international channels to expand our global footprint.

Requirements:

• Proven experience in customer service, digital outreach, or a related field.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• Experience with email marketing platforms and e-commerce management is a plus.
• Passionate about healthy living, food, and customer experience.
• A proactive, can-do attitude and a knack for problem-solving.

Why Join Us?

• Training will be provided.
• Work from home opportunities with minimum once a week requirement to work in office.
• 5.5 days work week.
• Be part of a pioneering team in the health-conscious dessert industry.
• Opportunity to make a real impact on the lives of customers with dietary restrictions.
• Collaborative and supportive work environment.

How to Apply:

If you're passionate about building relationships and creating new programs, and you want to be part of a team that’s making a difference to build a healthier nation for our future generations, we’d love to hear from you!

Responsibilities:

· Assist in customers’ mobile plan

· Customer service

Requirements:

· Service-oriented, confident and have a passion for helping others

· Good communication and interpersonal skills

If you are interested in any of the positions, do kindly drop your most updated resume to

[email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599