Total 3,443 environmental officer job vacancies in Customer Service category in Singapore

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

Inbound Call Centre Officer ( 6 months contract,$2,500 per month)

5 days a week ( Monday - Sunday) 830am – 5:30pm / 1230pm – 930pm

Location:Clarke Quay

Job Description

• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879511 (Serena Ho)

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Responsibilities:

• To attend to customers’ phone enquiries and calls deployment.
• To provide service reservations.
• To coordinate breakdown site services for customers.
• To answer live chat queries.
• To make outbound calls to remind customers for car servicing and surveys pertaining to after sales services.
• To update customers’ particulars in the system.
• To process online payment.
• To perform other ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE ’O’ level or equivalent.
• Service-oriented mindset.
• Team player with good discipline and positive attitude.
• Equipped with administrative experience will be an added advantage.

By submitting your resume / application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidate will be notified.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• In charge of bin in process
• In charge of export process
• In charge of closing of work orders and invoicing to customer
• Maintain SOP/Work Instruction for customer service process
• Track and trace inventory movement
• Data processing and reporting related to operation decision
• Monitor Export process and make arrangement for warehouse export overtime for shipment when needed
• Answer any customer query
• Coordinate with inter department for KPI
• Coordinate with Transport department for containers trucking for export activites.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays

Job Description & Requirements

• Assist the operations of the Pass Office to prepare and administer the application/replacement of all Client's Identification Card
• Handle administrative duties such as but not limited to report generation, email response, appointments etc.
• Respond to email within 1 working day
• Manually override the system if faulty
• Any other duties as directed by the Client
• Salary will be commensurate with experience
• Working arrangement Monday to Friday (8.00 am to 6 pm)
• Working Location- Yio Chu Kang MRT (Serangoon North)
• Those who prefer to cover extra locations such as Yio Chu Kang, Orchard and Tanjung Pagar will have an added advantage. Extra allowances are paid for it.
• Mandarin Speaking will be an added advantage
• Immediately available

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders

• Review of operation data to submit mileage claims via LTA system in a timely and accurate manner
• Liaise with relevant parties within the company for information required for mileage claims
• Any other ad-hoc duties assigned by Execs that are related to mileage claims

Requirements:

• Minimum Diploma in any discipline
• Able to manage, drive and thrive in a performance-oriented environment
• Ability to work well with others in a collaborative environment
• Ability to think ahead and anticipate possible barriers
• Self-motivated to carry project to its end
• Demonstrate the ability to follow through on commitments
• Willingness to be open, to learn, and take on new responsibilities
• Good written and verbal communications skills
• Proficient in Microsoft Office (i.e. Words, Excel)

Role: Shift based

Industry: Banking

Job Requirements:

• Interact with internal & external customers to answer customers queries.
• Using basic computer applications and tools.
• Experience in customer-facing roles (front or backend).

Job Role and Responsibilities:

• Responding to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services..
• Assist Operations in managing customer requests and transactional follow-ups.
• On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Description

General Duties:

· The Personnel is to support students who require highly-individualised, targeted and intensive intervention and support. The Personnel will:

o Engage and check in with high needs/at risk students in timely and regular conversations.

o Be required to do home visit.

o be a positive role model/ significant adult to the high needs/at risk students.

o Be required to work with parents of high needs/at risk students.

o Organize programmes for high needs/at risk students.

· The Personnel is to support high needs/at risk students in 5 areas:

o Academic support (low progress learners).

o Social emotional (self-harm, trauma, mental health).

o Behaviour/ Attendance (irregular attendance, long-term absentees).

o Social skills (peer relation issue).

o Vulnerable (lack of adult role models).

· The Personnel is to support students daily on after school engagement programme (Gear-up Programme). The Personnel will:

o Be responsible in the daily operation of Gear-up room.

o Work with members of Student Development Team (SDT) and/or Youth Worker (if any) on after school engagement programme (Gear-up Programme) to engage students meaningful.

· The Personnel is to manage the updating of case summary notes of students engaged and compilation of cases. The Personnel will:

o Update the cases under his/her charge via case summary note.

o Ensure all engagement details are recorded in the case summary and email to members of SDT and school leaders.

o Promptly update or highlight to Year Heads if there is/are any self-harm or suicide ideation case or any cases that required immediate attention.

o Ensure the safe-keeping and confidentiality of such records and details.

· Be required to sign the ‘UNDERTAKING TO SAFEGUARD OFFICIAL INFORMATION’ document.

· The Personnel is to work with members of Student Development Team to assist Year Heads, Assistant Year Heads, HOD CCE, HOD SM and SH SM and members of the Student Development Team to oversee and complete assigned work related to support high needs and at risk students. The Personnel will:

o Assist the Year Heads to liaise with external organisations, such as Family Service Centres, Community Centres, etc, in matters relating to dealing with high need and at-risk students.

o Not make decisions on behalf of Year Heads but will forward the report, invitation or information to the Year Heads for further action.

Others Duties:

· Any other ad-hoc duties assigned by the school

Requirements

· Minimum GCE ‘A’ Level from a local junior college, diploma from a local polytechnic, or degree in any field.

· Ability to provide academic support (English and/or Math) for students aged 12 to 17 years old

· Ability to connect with students aged 12 to 17 years old.

· Ability to engage students aged 12 to 17 years old.

· Good interpersonal, planning, analytical and negotiation skills.

· Ability to multitask, work independently and in a team.

· Proficient with word processing and spreadsheet.

· Minimum of 1 year experience in working with students aged 12 to 17 years old.

Working hours

· Mondays to Thursdays: 7.30am to 5.30pm, inclusive of 1hr lunch break.

· Fridays: 7.30 am to 4.00 pm, inclusive of 1hr lunch break.

· Service not required on Saturdays, Sundays and gazetted public holidays.

Working locations

· (School environment)

Additional info:

· Contract Period: From 1 March 2024 to 30 November 2024

· With option to extend (Discretion)

· This is an outsource role

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Fadhilah at [email protected] / Nadiah at [email protected] | 64941546

All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.

Nadiah Nasir

EA License No. 93C4403

EA Regn. No. R1547667

- 6 months (renewable based on performance and business needs)

- 3 times a week, 12 hours/week (Mondays – Fridays, 4 hours week (tentatively 10am to 2pm)

- Hybrid

- $18/hour

Roles and Responsibilities:

• Monitor and respond quickly and effectively to requests related to the website received from members and volunteers

• Respond to member and volunteer website queries and problems by phone and email

• Create step-by-step website “how to” training materials with screenshots for volunteers

• Provide assistance and support for incoming issues related to using the website and publishing content to the website, e.g., uploading website content, uploading homepage banner, etc.

• Document internal procedures

• Train incoming volunteers on website functions (as required)

• Ask educated questions and listen to members and volunteers to determine the root cause of issues

• Work through the problem-solving process with members and volunteers, empowering them to do the same in the future

• Run diagnostic tests to replicate and (if possible) resolve problems

• Collect feedback to determine patterns and issues such that they can be resolved and/ or FAQs can be provided

• Document and report significant and recurring issues to third-party IT support provider

• Act as a liaison point for all website and IT-related matters (e.g., defect fixes, enhancements and upgrades) with members and volunteers, and third-party IT support provider

• Work with third-party IT support provider to test website defect fixes, enhancements and upgrades.

• Work with third-party IT support provider to project manage upcoming enhancements to the website and system

• Assist with management of fixed assets, e.g. laptops

• General administrative duties, as and when required.

Period:

• 6 months (renewable based on performance and business needs)

Location:

• Hybrid

Working Hours:

• 3 times a week, 12 hours/week (Mondays – Fridays, 4 hours week (tentatively 10am to 2pm)

Salary:

• $18/hour

Requirements:

• Excellent English proficiency

• Tech savvy and comfortable working in a digital environment.

• Analytical skills

• Problem solver

• Self-motivated and a good team player

• Customer service focus and patience

• Clear communicator, written and verbal

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No:R23116572)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House

Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Duties and Responsibilities:

• Handle customer’s enquiries and bookings of service (Hotline, Email and Face to Face)
• Handle corporate customer matters (Credit Facility/VSIR System)
• Handle refunds and complaints
• Any other administrative work assigned by superior

Requirements:

• Minimum ‘O’ Level qualification
• Minimum 2 years of relevant experience in customer service
• Good communication: administrative and interpersonal skills
• Customer-oriented and a team player
• Proficient in Microsoft Excel and Word

This is a 12 months contract assigned to our clients

Work Location: Suntec

Salary Range : $2,500-$3,000

Shift Work Schedule

1. Comfortable with rotational shift and night shift

2. 44 hours per week (5.5 days of work)

3. Mon-Sun (including public holiday)

Job Description

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email

and webchat

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and

concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions

with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Required

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

5. Fast paced environment (can handle 50 calls per day)

We are looking for mature mid-career individuals (aged 40 and above) who are exploring mid-career skills conversion and switch to new jobs to gain meaningful industry-relevant skills and experience.

You will be responsible for:

1. Following up with our existing customers on their training needs and send brochure and proposal for them to consider
2. Provide excellent customer service by addressing customers and prospects inquiries and feedback
3. Designing EDM for each workshop to send information to clients in the region
4. Assist in designing and producing in-house promotional materials.
5. Maintain up-to-date files and records.
6. Handle daily general administration tasks and support service operations.

Qualification & Requirement

- mature mid-career individuals (aged 40 and above) Singaporean and Pr

- minimum O level qualification

- Familiar with Microsoft Office

- Pleasant personality with good interpersonal and communication skills.

Interested applicants are invited to send their resumes with recent photos to [email protected].

All applicants will be notified of the outcome of their application.

• Working Location: Tanjong Pagar (Maxwell Road)
• Hourly Rate: $11.50 per hour
• Able to commit immediately till end February 2024 (Subject to extension)
• Mon - Fri Office Hours (Not required to work on weekends and PH)

Responsibilities:

• Render assistance to customers on their enquiries on schemes and services of the company
• NO SALES INVOLVED
• Training will be provided

Requirements:

• GCE ”O” Level and above
• Preferably with Customer Service experience in the service industry
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills

Interested candidates, please forward a copy of your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified

SINGAPOREANS ONLY

• No experience required.
• Basic English required
• Medical and Group Health Insurance
• Joining bonus during the 4th and 7th month of service

Are you passionate about airports and enjoy engaging with individuals from diverse backgrounds? We are looking for enthusiastic individuals who share our love for the aviation industry and are excited about helping passengers.

Responsibilities:

• Welcome and help customers politely.
• Give information about products or services.
• Listen and assist with questions or issues.
• Help with orders and returns.
• Keep the workspace clean.
• Follow company rules.
• Work well with the team.

Requirements:

• A genuine interest in airports, aviation, and the travel industry.
• Strong interpersonal and communication skills.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Customer-focused attitude and a willingness to go the extra mile.
• Adaptability and a positive attitude in a fast-paced airport environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

​Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).

Customer Care Officer (Shift hours/ Location Raffles Place)

Job Responsibilities

· Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.

· Key Roles & Responsibilities

· Provide quality customer service to customers either by telephone or electronically

· Respond and follow up promptly to customer enquiries

· Handle and resolve complex cases to ensure customer satisfaction

· Handle customer service hotline and provide first level of support.

· Obtain and evaluate all relevant information to handle enquiries and complaints

· Follow Standard Operating Procedures closely.

· Work as a team and ensure that the contact centre service level is met.

· Any other tasks assigned.

Job Requirements:

· Candidate must possess minimum 'N' levels

· Customer-oriented with good interpersonal and communication skills

· Highly adaptable to a fast-paced and dynamic environment

· Pleasant disposition and personality

· A team player

· Candidates with experience in customer service or contact centre will have an added advantage

· Fresh graduates with a passion in customer service are welcome to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Our esteemed client, a recently established travel agency, is actively seeking a dynamic and highly motivated individual to join their team as a Customer Service Agent.

Customer Engagement:

• Engage with customers via various channels, including phone, email, and live chat.
• Provide detailed information on travel destinations, itineraries, and related services.

Booking and Reservation Management:

• Handle travel reservations efficiently, ensuring accuracy and completeness.
• Liaise with airlines, hotels, and other service providers to secure bookings.

Issue Resolution and Customer Satisfaction:

• Address customer concerns and complaints promptly and professionally.
• Collaborate with internal teams to achieve swift issue resolution and maintain high customer satisfaction.

Sales and Service Enhancement:

• Identify opportunities to promote additional services or upgrades to enhance the overall travel experience.
• Strive to meet or exceed sales targets for ancillary services.

Documentation and Record Keeping:

• Maintain accurate and comprehensive records of customer interactions and transactions.
• Ensure all necessary documentation is complete for each reservation.

Adherence to Policies and Regulations:

• Stay informed about industry regulations, company policies, and best practices.
• Ensure strict compliance with all relevant travel regulations and guidelines.

Qualifications:

• Preferably a diploma or equivalent; in travel and tourism .
• Proven experience in customer service, with a preference for candidates with background in the travel industry.
• Good verbal and written communication skills.
• Strong problem-solving abilities with acute attention to detail.

Interested candidate may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

This is a 12 months contract assigned to our clients

Work Location: Suntec

Salary Range : $2,500-$3,000

Shift Work Schedule

1. Comfortable with rotational shift and night shift

2. 44 hours per week (5.5 days of work)

3. Mon-Sun (including public holiday)

Job Description

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email

and webchat

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and

concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions

with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Required

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

5. Fast paced environment (can handle 50 calls per day)

Job Description

• Industry/ Organization Type: Transportation and storage
• Position Title: Customer Service Officer
• Working Location: Tanjong Penjuru
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.00 pm)
• Salary Package: Basic salary up to $3000 + OT + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• In charge of bin in process
• In charge of export process
• In charge of closing work orders and invoicing customer
• Maintain SOP/Work Instruction for customer service process
• Track and trace inventory movement
• Data processing and reporting related to operation decision
• Monitor Export process and make arrangement for warehouse export overtime for shipment when needed
• Answer any customer query
• Coordinate with inter-department for KPI
• Coordinate with Transport department for containers trucking for export activities.

APPLY NOW!!!

• Diploma in Logistics / Supply Chain Management or equivalent
• SAP & WMS knowledge is a plus
• Preferably with 1 year and above of relevant working experience
• Proficient in Microsoft Office

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66042 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781