Total 30 failure analysis engineer job vacancies in Customer Service category in Toa Payoh

Responsibilities:

· Pre and post technical support to customer on vision

· Provide technical support to customer

· Provide on-site service

· Evaluate and qualify knew products

Requirements:

· Degree or Diploma in Electrical / Optics Engineer

· 3 to 5 years of experience on machine vision application

· Good understanding on camera / lens / optical

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

MR portfolio

• Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
• Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
• Use company property with care to ensure optimal results with minimal operational costs
• Keep abreast of new technologies likely to affect PH range of products
• Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
• Accuracy of service records with particular attention to test & inspection results
• Adopting appropriate ESD control while servicing PH equipment
• Usage of appropriate electronic measurement equipment in calibration controlled cycle
• Responsible for reporting identified device safety issues according to applicable PH quality standard policy
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

To succeed in this role, you’ll need a customer-first attitude and the following

• Diploma/Degree in Biomedical or Electronics Engineering or equivalent
• At least 3 years of working experience in service or engineering roles, preferably in the medical device industry
• Good troubleshooting skills
• Good communication and interpersonal skills

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Expect more. Connect more. Be more at Diebold Nixdorf.

Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Attend field service ticket assigned by helpdesk, working on the ticket with status update, interrupt the ticket whenever necessary, close ticket when done with resolution. Follow up with interrupt tickets. Maintain a good manner for parts handling, for return & disposal.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

RESPONSIBILITIES

· Gains familiarity with Field Service Technician practices and procedures.

· With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.

· Performs hardware repairs on a component level.

· Cleans and adjusts mechanical components.

· Configures and installs applicable software.

· Preventive Maintenance: Performs routine checks according to documented procedures.

· Refills consumables as directed.

· IMAC/R: Installs, moves, adds, changes and removes hardware and software products.

· Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.

· Participates in regular hardware and software trainings (on the job, classroom and web based).

· Participates in the implementation of measures to achieve agreed KPIs.

· Assists with special projects as assigned.

QUALIFICATIONS

• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Basic Mandarin language skill required due to operational needs.
• Exceptional customer service skills are needed.
• Ability to organize and inventory truck stock parts and tools.
• Sense of urgency, organizational skills, professional presence and work in team environment.
• Ability to pass MVR, background and drug test where required.

ABOUT US

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Function Summary

To provide reactive preventive maintenance, installation, commissioning and validation service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration testing and validation of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.

Requirements

• Candidates with ITE and/or Diploma in Mechanical or Electrical Engineering, Biomed Engineering, or equivalent medical device related educational background are welcome to apply.
• New or more than 1 year of hands-on related experience in medical equipment installation and maintenance.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Fluent in both verbal and written English.
• Perform all other duties assigned by the Company/ and or Manager.

Roles & Responsibilities

• Carry out ELV or security systems such as IP CCTV, Intercom, Access Control, IP PBX, Public Address system & etc for maintenance for residential condominiums, and commercial & industrial buildings.

• To diagnose & troubleshoot faults in the system and resolve these technical issues.

• Attend to clients’ queries on any operational & maintenance-related matters.

• Maintain good relationships with customers.

Requirements and skills

• ITE/Diploma in Electronics/Electrical or IT-related discipline.

• Min. 2 years of working experience in the security line (CCTV/Intercom/Access Control), and able to commission the system.

• Possesses knowledge of Network and basic IP systems.

• Strong understanding of cable checking and troubleshooting techniques.

• Experience in setting up and managing IP PBX systems is a plus.

• Computer literate with good knowledge in using Microsoft Office applications (Excel, Word).

• Good communication skills.

• Self-motivated, service-oriented, passionate, and responsible.

• Self-discipline and willingness to work staggered.

• Fast learner, independent, and can work under pressure.

• Class 3 Driving License Required.

• 5.5 workdays/week.

Our company, a Multi-National Aesthetic Brand is looking for a field service engineer as we are expanding further. In this role, you would be working on-site at customer locations to troubleshoot, maintain and repair Lasers and Medical equipment. After some on-the-job training, you would get to put your technical, mechanical and electrical skills to use every day in new and challenging situations while you interact with a wide variety of people, machines and settings.

Job Responsibilities

• System commissioning and installation.
• Adhoc servicing and preventive maintenance.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Update and maintain assigned machines per manufacturer specifications.
• Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options.
• Must be willing to travel.

Skills & Qualifications required

• Diploma in Electronics, Mechatronics or related and higher preferred;
• Experience with lasers will be an advantage;
• Ability to work productively with minimal supervision;
• Good communication and customer service skills.

Overview:

The Infrastructure Engineer is responsible for IT system infrastructure design and implementation projects for Japanese bank customers.

Responsibilities

· Responsible for the design, installation & configuration, testing and other customer support in IT system implementation projects, mainly with Microsoft Windows and Linux environment to the specifications of client’s requirements

· Understanding the customers’ system architecture and design

· Perform on-site and remote support for OS / middleware / network troubleshooting

· Perform regular maintenance to maintain the infrastructure including mission critical systems

· Manage project documentations (e.g. architecture design, parameter design, test spec plan/result, operation procedure manual etc) for new IT system implementation & its change.

· Any other ad-hoc duties as required or assigned

Requirements:

Have good experience as administrator

· Bachelor Degree in Information Technology/Information Systems/Computer Science, Business IT or its equivalent

· At least 3 years of working experience in Windows/Linux server environments.

· Good understanding and work experience on ITSM standards, processes, guidelines and provide the best practices.

· Experience in middleware software configuration design & installation in any mission critical system implementation projects or strong will to expand the capability for system designing area

· Experience in Installing, configuring, troubleshooting and testing in Operating systems.

· Knowledge in Windows / Linux clustering setup and troubleshooting.

· Knowledge in Storage system, network system (TCP/IP, load balancer and firewall)

· Knowledge in Enterprise backup systems (eg. Arcserve)

· Scripting experience (e.g. Powershell/VBS/Python/Shell) for BAU tasks automation

· Good-to-have skills:

- Linux and Middleware (IBM MQ / Connect:Direct / Veritas cluster ) experience

- Job management software and system monitoring software knowledge

- VMware knowledge is added advantage

- SQL / Oracle database implementation

· Good Analytical and problem-solving skills

· Proactive personality, Team player/contributor

· Strong verbal, written communication skills

· Strong willingness to learn new technology and skills

· Prior working experience in the Japanese Company is an advantage

To provide reactive preventive maintenance, installation, commisioning and validation service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities:

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration testing and validation of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.

Requirements:

• Candidates with ITE and/or Diploma in Mechanical or Electrical Engineering, Biomed Engineering, or equivalent medical device related educational background are welcome to apply.
• New or more than 1 year of hands-on related experience in medical equipment installation and maintenance.
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Fluent in both verbal and written English
• Perform all other duties assigned by the Company/ and or Manager

Only Singaporean needs to apply.

Reporting to Ops Lead, acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.

Job Scope:

Technical Support & Troubleshooting:

Provide timely and accurate support for hardware and software issues on client laptops. Diagnose, troubleshoot, and resolve laptop-related problems such as operating system malfunctions, application crashes, connectivity issues, and peripheral device problems. Escalate unresolved issues to higher-level support when necessary.

Laptop Configuration & Setup:

Install, configure, and upgrade software, drivers, and essential tools on laptops.

Manage user accounts and permissions according to company policies. Ensure all laptops are regularly updated with the latest security patches and antivirus updates.

Issue Resolution & Ticket Management:

Respond to user-reported issues via email, phone, or helpdesk system.

Track and manage support requests using a ticketing system, ensuring prompt resolution of issues within agreed SLAs. Document issue resolution steps and provide feedback to users.

Inventory Management & Asset Tracking:

Maintain accurate records of laptop inventories, including software licenses and hardware components. Coordinate laptop replacements and upgrades when required, managing the lifecycle of company-issued devices.

Skillset Requirements:

• Proficiency in Windows OS (Windows 10/11) and basic knowledge of MacOS.
• AWS Administration proficiency.
• Expertise in installing, configuring, and maintaining common software and applications (e.g., Microsoft Office 365, collaboration tools, antivirus software).
• Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
• Experience with Wi-Fi connectivity troubleshooting and VPN configuration for remote access.
• Antivirus software deployment and management.
• Min 1-2 Years Exp.

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Service Engineer (Power System) to make an impact!

What will you do?

• To perform field service (customer site service) activities involving the installation supervision, commissioning, maintaining, modification, onsite training, system upgrade and repair of complex Schneider MV, LV and transformer projects.
• Responsible for a region or subgroup of field services.
• Performs installation supervision and commissioning of Schneider products including day to day service of the same
• Performs maintenance for Schneider equipment
• Train customers on equipment operation and maintenance of Schneider products.
• Represents Schneider dealing with customer concerns.
• Responsible for identifying and reporting failure modes encountered when in the field. Also responsible for determining the cause of these failures.
• Solve Site problems at customers site and provides reports on these issues.
• Providing 24hrs telephone support for customers.
• Acquisition of Customer Service products.
• Support internal for spare parts warranty, preparation, and assembly.
  Improve on site report and process.

What qualifications will make you successful for this role?

• Diploma/ITE in Electrical / Electronic engineering
• Computer literacy and fluent in spoken English.
• 2-3 yrs exp. With electrical contractor, Oil & Gas sector, Power Generation, Petrochemical technical experience is an added advantage.
• Willing to travel up to 80% within in Singapore.

What's in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• On-site gym

…and more!

We are looking forward to welcoming you in our team!

- Location: Kaki Bukit, walking distance from MRT

- Experience in technical Hands On M&E

- Salary: Up to $4,000

- Interested applicants, kindly email me at: [email protected]

Responsibilities:

• To perform calibration, engineering assessment, preventive maintenance, corrective maintenance, troubleshooting, on-site installation and commissionin
• To provide quotation for repair parts replacement work
• Assist on customers technical inquiries

Requirement:

Diploma in Electrical Engineering

Responsibilities

- To attend service fault call, troubleshooting and rectification work at customers’ premises.

- To co-ordinate with the customer and sub-contractor for ad-hoc service works.

- To carry out periodic maintenance servicing.

- To provide technical support including installation, testing and commissioning.

- To provide standby after-office hours.

- Able to work independently.

- Able to travel for overseas jobs.

- Able to work in Construction Site.

Qualification Requirements

- ITE Nitec and above / Technical certification or Diploma in Building Services / Security / Electronics Engineering / Electrical Engineering / Related working experience.

- Basic technical knowledge on ELV, Networking and Security Systems (Public Address (PA), CCTV and Card Access) will be an advantage.

- Applicants with experience in Bosch Public Address System, Integrated BIS, Video Management System & Stentofon Intercom will be an advantage.

- Preferred with Class 3 driving licence.

(Fresh graduates (Bachelor, Masters & PhD) in Mechanical Engineering, Electrical Engineering and Material Science are welcome to apply.)

Job Summary

You will be an integral part of the Field Service team providing quality repair and maintenance of wafer fabrication equipment. Your responsibilities include installation / relocation of equipment at customers’ sites, analytical troubleshooting of technical problems, on-site maintenance of equipment and attending to equipment abnormalities. You will professionally represent the company to the customer and act as a first line of escalation for the customers.

Job Responsibilities

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems.
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions.
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. Liaise and co-ordinate with customers in relation to short-term defect work.
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems.
• Carry out Tier 2 process qualification work.
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports.
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified.
• Develop good customer relations during installation and execution of service contracts.
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for.
• Ensure safe working condition at work site.
• Any other duties as assigned by the Immediate Supervisor.

Job Requirements

• Engineering Degree (Mechanical / Electrical & Electronics Engineering or equivalent).
• Able to work in Fab environment and perform work swing shift (Tues – Sat and/or Wed – Sun) and standby duties.
• Self-starter who can work independently and has a deep desire to learn and grow with the Company.
• Able to perform rostered 24/7 on call standby duty for a week.
• Strong interpersonal and communication skills.
• Able to actively engage customers on technical solutions.

UEN: 201508072D

EA License: 22S1099

Personnel Registration Number: R22107983

Industry/ Organization Type: IT / Software

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed. • Provide timely communication on issues status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware. • Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

For interested applicant, click 'apply'

EA Reg no: R1328476

EA License No: 16C8443EA

Personnel Name: Melody

EA Personnel No: R2095899

Job Responsibilities:

• Provide daily technical support for system security, network (LAN, VPN, WAN) Firewall, Anti-virus, Servers, Network Attach Storage, Level 1 Network / System / Security Management and Backup
• Liaise and work closely with vendor on clinic management system migration and data verification with the Doctors and end users.
• Liaise and work closely with vendor regarding system integration with Power BI / internal system
• Support and work closely with imaging vendors to support clinic’s imaging modalities
• Level 1 onsite / remote trouble-shooting and support including setup of end user computing device
• Participate in dispatch, phone and incident support user-administration and IT hardware asset management
• Provide administration and Level 1 support for clinical applications
• Monitor and manage IT help-desk tickets, log, track and execute issue to completion
• Liaise with vendors for quotations & support escalation matters
• Assist in new clinic setup, clinic relocation or clinic closure
• Provide IT field support to end users, mainly to clinics' system support or 1st level application system support to multiple sites in Singapore (Clinic Management System, Workstation, Mobile Devices, Printer / Label Printer / Scanners, Wireless Access Point, Digital Phone)
• Support the organization’s IT infrastructure ensuring it operate in an optimum and secure manner
• System administration and backup operation for Windows operating system equipment and anti-virus software
• Ensure all critical systems are up to date with their latest patches / firmware
• Maintain proper and updated configurations and documentations on the network and system landscape
• Participate in technology evaluation and provide recommendation
• Work closely with users, vendors to test and deliver system enhancements or mini-projects to ensure quality and on-time delivery
• Assist in application implementations, roll outs & deployments
• Convey and coordinate with business user, vendor and IT resources

Requirement:

• Diploma in IT or related field and minimum of two (2) years related experience
• Strong technical knowledge of hardware and software
• Domain knowledge in Healthcare Industry (Advantage)
• Good analytical, interpersonal and problem-solving skills with strong end-to-end communication and troubleshooting skills. Team player to be able to work in a lean IT environment.
• Candidates with minimum of three (3) years of IT administration experience would be considered

Salary: Basic $3,500 - $4,500 + transport allowance (if drive) + VB

Time: Monday - Friday (8.30am to 5.30pm)

Location: Boon Lay Way

Responsibilities:

• Manage a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts.
• Identify potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers.
• Identify potential opportunities with existing and new customers and update customers on Service Valued Added Offering.
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships.
• Resolve customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepare and reviews contract terms and conditions.
• Present the proposal to the customer.

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience.
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints, to read and to comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.
• Willing to learn new options/offerings and upgrade their skillset to better serve customers.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253

Lon Kei Hin | EA Personnel No.: R23116368

Key responsibilities:

• Be the voice of the customer for quality and any other post-sale technical issue within Micron factories;
• Handle customer factory audit requirement
• Provide technical or operational quality issue resolution support to customers
• Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction
• Ensure customer requirements are reflected in processes, procedures & standards
• Drive quality-related proactive and reactive communication
• Track, update & close all customer action items (AI) on time
• Work closely with the customer to resolve their key care-about
• Lead for quality scorecard tracking and improvements
• Run, schedule and lead quality engagements
• Communicate/track and close customer quality processes requirements
• Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements
• Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences

CQE Performance & Behavior Expectations

• Demonstrates leadership, pro-activeness, assertiveness and accountability
• Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success
• Team leadership- influencing, relationship building, customer focus, efficiency, and self- development
• Strong interpersonal skills at different levels including executives
• The ability and able to travel when required; travel required (about 10%)

Preferred:

• Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals
• Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA,
• SSD production troubleshooting and failure analysis experience
• Good project management
• Customer facing experience and SSD production process experience are preferred
• A high degree of shown self-initiative and ability to think and act independently
• Excellent English verbal, written communication skills, and presentation skills
• Outstanding multi-tasking and problem-solving skills
• Work under tight timeframes, prioritize exciting activities and strive for results is a must
• Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements
• Optimally interact with a wide range of personalities and handle conflicts in priorities

Job Description:

Provide ad-hoc IT maintenance support/Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Be the first point of contact to customer calls on IT related problems. Involve in deployment of new hardware and/or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that may be assigned by reporting manager.

Responsibilities:

•Required skill(s): Microsoft O/S (XP, Vista, Win7, 2000, 2003, 2008), Desktop/Workstation, Server support in end user environment.

•Possesses good interpersonal, analytical and problem solving skills

•Must be highly-customer focused and diligent towards customer related service issues

•Must be Self-motivated and committed

•Able to work in a team, is meticulous and has experience in interaction with customers and vendors

• Design and implement cross-platform APIs for Enterprise SSD validation and characterization.
• Develop and integrate the APIs of new test equipment/tools for test automation.
• Define, plan and execute a test automation strategy, to contribute to the on-going development of in-house automation frameworks/tools.
• Collaborate with cross-functional teams to implement robust test designs based on new feature or customer requirements.
• Troubleshoot SSD and software integration issues, implement systematic approaches to reproduce and root cause the problem.
• Constantly evaluate, refine and enhance validation approaches to drive better coverage and shift-left the detection of failures from customer to internal test framework.
• Identify automation opportunities and implement solutions to improve test scalability and efficiency.
• Maintain good documentation on the test methodologies, workflows and results to ensure future traceability and reference.
• Solid experience in object-oriented programming concepts; Python preferred.
• Ability to communicate complex design patterns through UML documentation.
• Working experience in Windows or Linux stack/kernel/driver is highly desired.
• Good hands-on experience in operating systems API such as process controls, memory management and device driver interactions would be beneficial.
• Excellent knowledge of system storage and the relationship to the platform peripherals: CPU, memory, PCIe, drivers, OS, firmware is a plus.
• Ability to analyze problems, diagnose to root cause, and apply corrective actions.
• Experience with Agile product development processes and project management.
• Strong communication, facilitation, negotiation and teamwork skills across sites & time zones.
• Flexibility and the ability to adapt to a dynamic, rapidly changing environment with shifting demands.

Job Description:

Provide ad-hoc IT maintenance support/Helpdesk, troubleshooting, monitoring, and resolving desktop PC and printer issues on customer site. Be the first point of contact to customer calls on IT related problems. Involve in deployment of new hardware and/or software for multiple users and locations. Perform installation and troubleshooting of IT hardware & software in a large and fast paced user environment. Standby Duties may be required. Open to working in customer premises. Ad-hoc duties that may be assigned by reporting manager.

Responsibilities:

•Required skill(s): Microsoft O/S (XP, Vista, Win7, 2000, 2003, 2008), Desktop/Workstation, Server support in end user environment.

•Possesses good interpersonal, analytical and problem solving skills

•Must be highly-customer focused and diligent towards customer related service issues

•Must be Self-motivated and committed

•Able to work in a team, is meticulous and has experience in interaction with customers and vendors

• Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience.
• At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
• Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
• Managing system in cloud environments in accordance with the project requirement and system support role.
• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
• Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage.

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

You will be responsible for complying with company Environmental Health and Safety policies and procedures and ensure the safety of the field employees and users.

Responsibilties

• To help assist with this, you will be required to perform audits and equipment surveys to validate quality and adherence to customer expectations.
• You are responsible for ensuring that your operations meets targets relevant financial and operational key performance targets.
• Manage a pool of technician to run day to day call back and maintenance operation of the assigned portfolio
• Responsible for driving team and individual KPIs as set by the business for both operation and financial impacts.
• You will need to maintain and promote effective team orientated and collaborative working relationships internally and externally.
• You will be responsible for facilitating training or coaching of your mechanics
• Planning, scheduling, and Execution of routine servicing of units under your portfolio. Ensure the performance and availability of the units are as per the required standard
• Address any customer concerns in a timely manner, including communication to the customer and drive closure of the issue
• Plan and execute repair works to up keep the performance of the equipment to meet customer deliverables
• Encourage a customer centric and engaged team culture
• Support the Sales team with repair or upgrade proposal by conducting site visits and providing site information
• You will be required to create a team environment between yourself, field mechanics, and Sales
• You are responsible for ensuring all Company Vehicles, Tools, Equipment and materials are correctly maintained in a safe working order and that proper safeguards against damage or theft are maintained.

• At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
• Knowledge/Experience in Asset Disposal Processes
• At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
• Knowledge of Desktop Services security and access standards and practices
• Basic understating of networking and server technologies
• Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications
• Good communication skills and strong analytical skills

Interested candidates, please send over your resume to [email protected]

• Diploma in Information Technology or Computer science or any computer related subject.
• At least 1 year of relevant experience.
• Good knowledge in PC hardware, LAN and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision and a team player.
• Shift duty and weekend support are required when needed.
• Good communication and Interpersonal Skills.

• Diploma in Information Technology or Computer Science or any computer-related subject.
• At least 1 year of relevant experience.
• Good knowledge in PC hardware, LAN and Windows OS.
• Resourceful and able to resolve problems independently using online and offline resources.
• Well organized, proactive and self-directed.
• Able to perform with minimal supervision and a team player.
• Shift duty and weekend support are required when needed.
• Good communication and Interpersonal Skills.

Morning shift duty Once per week, ( 6 am to 2 pm).

Weekend support for system upgrade / cutover is about once every 2 months.