Total 794 field engineer job vacancies in Customer Service category in d21 upper bukit timah clementi park ulu pandan

Responsibilities

• Diagnose and solve technical problems on semiconductor machinery and systems, such as computer setups, advanced software, or networked/wireless systems.
• Carry out on-site installations, continuous improvement initiatives, parts overhauls, preventative maintenance, equipment modifications, and repair work.
• Act as the main point of contact between the company and the customer for both administrative and technical matters related to assigned projects.
• Organize logistics and coordinate with customers on equipment-related issues.
• Address customer complaints, offering timely solutions to resolve their issues.
• Track product performance, providing regular updates and feedback on customer service requests.
• Report recurring customer concerns to management to help prevent future issues.

Requirements:

• Minimum of 2 years of related experience in Semiconductor Industry
• Possess at least a Diploma/Degree in Electrical or Electronic Engineering
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QXV54V53

Key Responsibilities include:

· Knowledge and hands on experience in implementing virtualization network

· Working experience for industrial Cyber Security would be a plus

· Configure, maintain and troubleshoot Honeywell Experion hardware and Software

· Implement and Admin EPKS & TPS Domains, controllers (HPM, C200/C300), switches etc.

· Support Honeywell FTE, and Microsoft Technologies

· Support client server architecture

· Perform preventative and corrective maintenance of system hardware/software/networks

· Assist clients with third party vendor communication to our systems

· Administer preventive maintenance on controls systems

· Provide technical support to customers and serve as customer contact for service related issues

· Be able to respond to emergency calls as part of a 24/7 roster service and resolve them within the guidelines that meet or exceed our contract customer expectations and requirements

· Program code logic including system configuration / implementation and troubleshoot existing code. Support Factory Acceptance Testing, Site Acceptance Testing and startup activities including equipment checkout.

· Perform audits and baselines of installed systems to help with migrations and trouble shooting

· Team Player, comfortable with being the lead support person on site.

· The ability to accurately document work performed.

· Knowledge of other systems such as TDC / TPS, PHD, DOC4000, FSC, DVM or others a bonus

· Support / lead projects from preliminary engineering, detail design, startup. Have capability to lead others to accomplish all project goals and objectives.

· Knowledge and experience with process instrumentation would be beneficial

· Must be able to take ownership and responsibility for work and actions

Basic Qualifications:

· Bachelor’s degree in with Chemical Engineering / Automation Control

· Minimum of 5 years’ field experience

· Preferable with working experience in Experion (TPS, PHD, FSC an advantage)

· Be comfortable leading system migrations between releases.

· Work independently on life system

· Certificate on Virtualization would be a plus

· Demonstrated effective oral and written communication and interpersonal skills.

When you’re part of Thermo Fisher Scientific, you’ll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy and OFI systems workflows that provide images and answers in the micro-, nano-scales and OFI workflows.

Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

Here are some of the products you might support our customers with:

• Corporate organization
• Overview of our instruments
• How to make a microscope

Day in the life of a Field Service Engineer: https://www.linkedin.com/mycompany/thermo-fisher-scientific/recommendations/urn:li:activity:6911716842898083842

How you will make an impact:

The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Scanning Electron Microscopy (SEM), OFI Systems; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, employee assistance program and more!

What you will do:

• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide solving and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training, as required
• Complete and submit field service reports on assigned tools
• Perform Preventive Maintenance tasks
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Align with application scientists to collaborate on outstanding solutions to meet our users challenges
• Must maintain Thermo Fisher Scientifics’ Four-I Values.

How you will get here:

Education

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

Experience

4-5 years’ Experience:

• Operating, solving, repairing and calibrating complex analysis tools such as SEM, Prober, OFI or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV), OFI systems a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

Competencies

• Demonstrate Product Knowledge: Describe products and product lines, their positioning in the marketplace, and the needs they meet
• Describes product portfolio characteristics
• Identifies and describes competitors at a high level
• Scale the Technology: Gain proficiency in installing, servicing and maintaining increasingly complex scientific instruments
• Performs routine maintenance and basic repairs on a small number of noncomplex instruments
• Resolves majority of calls on first visit, applying appropriate resources
• Solve Tough Problems- solve problems precisely, timely and efficiently
• Fix with Precision: Follow safe, methodical processes to isolate and resolve problems
• Follows SOPs and standard processes to solve problems
• Identifies problems too complex to solve independently and seeks help
• Solve Problems Remotely: Remotely gather information and take action to resolve issues
• Uses standard tools to remotely gather information on instrument status
• Effectively gathers and documents key information about the problem from customer
• Impress the customer- Provide the highest level of proactive service to every customer, regardless of the circumstance
• Communicate Effectively: Foster clear, fact-based conversations with customers
• Proactively seeks to communicate with customers when onsite
• Actively and attentively listens to customers
• Takes ownership for relationship with customer and internal partners
• Manage Difficult Situations: Demonstrate empathy and professionalism while resolving customer issues
• Maintains a positive attitude in the face of challenges in interactions with customers
• Asks for assistance from supervisor or peers when unsure with how to handle a difficult customer situation
• Drive for Results- Take the initiative to follow processes and to focus on results, without waiting to be asked
• Respect for Process: Follow standard processes and implement processes where none exist
• Understands and follows key processes relevant to role
• Aware of SOPs and asks questions as appropriate
• Drive to Solutions: Demonstrate resilience and focus in resolving issues and meeting goals
• Provides a first timefix when possible, applying appropriate resources
• Involves others quickly when needed to solve a problem
• Demonstrate Initiative: Identify what needs to be done and do it without waiting to be asked
• Takes ownership of important issues within job scope without being asked
• Asks questions to find opportunities that need to be addressed

Knowledge, Skills, Abilities

• Required to read, write, and speak English fluently.
• Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Demonstrated ability to be detail oriented, problem solver, promote team environment.
• Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Literate in Windows software environments
• Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.
• Ability to read and interpret schematics
• Ability to partner effectively with customers
• Strong Interpersonal communication, teamwork/building, time management, organizational, problem solving and customer service skills
• Proven ability to solving complex systems and subsystems down to component level
• Familiar with UHV phenomenon and technology
• Must be willing to travel 25-50% of the time. Often on short notice, to customer sites to resolve problems or support other field service personnel
• Must possess a valid driver’s license and passport and travel regionally and internationally as the need arises.
• Requires proof of Covid-19 vaccination.
• Extensive walking may be required.
• May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
• Physical requirements include the ability to lift up to 50 lbs.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Company’s Profile

Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Project deployment in Telecommunication Data Centre landscapes at various locations
• Executing installation, commissioning, and testing of transmission/DWDM systems
• Managing and resolving issues with telco equipment, including RMA processes
• Conducting software and firmware updates on systems

Requirements

• Fiber Optics Transmission Systems and Data Networking
• Test equipment and Systems Integration
• Experience with Visio, Linux Red Hat
• Familiarity with Ciena 6500 equipment is beneficial

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Company’s Profile

Julian Grey’s client envisions global connectivity and innovation, striving to be among the best with a global outlook and cutting-edge technology.

Responsibilities

• Project deployment in Telecommunication Data Centre landscapes at various locations
• Executing installation, commissioning, and testing of transmission/DWDM systems
• Managing and resolving issues with telco equipment, including RMA processes
• Conducting software and firmware updates on systems

Requirements

• Fiber Optics Transmission Systems and Data Networking
• Test equipment and Systems Integration
• Experience with Visio, Linux Red Hat
• Familiarity with Ciena 6500 equipment is beneficial

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Field Service Engineer

5 Days (Mon-Fri)
830am-5pm
$2,800-$3,800 + $120 Transport Allowance
Sembawang

Responsibilities:

• Attend to client side to solve their machineries issue

Requirements:

• Knowledge of Electrical & Mechanical
• Few years of hands-on experience on repair & servicing of machineries
• Able to travel within short notice
• ITE or diploma Cert

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Field Service Engineer

• 5 Days (Mon-Fri)
• 830am-5pm
• $2,800-$3,800 + $120 Transport Allowance
• Gambas Crescent

Responsibilities:

• Attend to client side to solve their machineries issue

Requirements:

• Knowledge of Electrical & Mechanical
• Few years of hands-on experience on repair & servicing of machineries
• Able to travel within short notice
• ITE or diploma Cert

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities:

· Troubleshoot and resolve technical issues on semiconductor equipment and systems including computer systems, complex software, or networked and/or wireless systems.

· Perform on-site installation, continual improvement programmes, parts' overhaul, preventive maintenance, modifications, and repair works on equipment.

· Serves as company liaison with customer on administrative and technical matters for assigned projects.

· Coordinate logistics arrangements and with customer on equipment related matters.

· Responds to customers’ complaints, provides time to solutions to resolve customers’ issues.

· Monitors the performance of the product, provide regular update report and feedback on customer’s service requests.

· Reports common complaints of customers to management to address the situation for future reference.

Requirements:

· Degree/Diploma in Electrical/ Electronic Engineering or its equivalent

· At least 2 years of relevant experience with semiconductor equipment knowledge

· Strong communication and good interpersonal skills

· A meticulous, organized and resourceful team player

· A highly motivated individual who works independently with little supervision

· Work in cleanroom environment

· Require to work or be on standby during after office hours/weekend/public holiday

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793| EA Personnel: Lionel Liew | Registration No: R1330693

Field Service Engineer

5 Days (Mon-Fri)
830am-5pm
$2,800-$3,800 + $120 Transport Allowance
Sembawang

Responsibilities:

• Attend to client side to solve their machineries issue

Requirements:

• Knowledge of Electrical & Mechanical
• Few years of hands-on experience on repair & servicing of machineries
• Able to travel within short notice
• ITE or diploma Cert

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities:

• Perform thorough system maintenance.
• Supervise sites and assist hands-on when necessary.
• Troubleshoot and resolve issues as they arise.
• Communicate and oversee contractors on safety and work tasks.
• Execute tasks assigned by the Engineer or Shift Engineer.
• Complete reports for completed tasks.

Requirements:

• Diploma/Higher Nitec in Mechatronics, Electrical or Electronics
• Experience in electrical and electronic works.
• Experience in basic Microsoft office.
• Experience in site supervision work.
• Understand in Mechanical/Electrical/Electronic system
• Understand basic Window system.
• Willing to work at height on outdoor public road
• Must have Singapore Class 3 Driving License (Unable to consider Class 3A)

Additional info:

• 2 years direct contract, renewable

To apply, please visit www.gmprecruit.com and search for Job Reference: 24824

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Shaft Line Solutions (SLS) are looking for an experienced leader to develop the East Asia & Australasia region of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our customers. In our team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, we never compromise them.

We are now looking for a Field Service Manager, East Asia & Australasia who can inspire and develop a continuous improvement mindset in a multiple country team. A leader who is both safety-focused and passionate about delivering the highest quality of services to our customers. The position is a permanent opportunity. The location for the position is at Pandan Crescent, Singapore.

Your main responsibilities:

• Lead and manage the operations of the transactional field service business for SLS.

• Ensure efficient operations and implement strategic action plans to meet strategic priorities.

• Ensure the end-to-end SLS field service process is followed in Team 4

• Ensure a high level of customer satisfaction.

• Lead and develop high performing teams while coaching, developing, and supporting talent.

• Foster and develop a generative safety culture within the organisation.

• Drive skill development, capacity planning and utilisation rates of service engineers

• Implement, maintain, and develop processes according to strategy and QHSE guidelines.

• Monitor and report on operational performance in relation to QEHS, Financial, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.

Main requirements in this role:

• BSC in Marine Engineering

• Field Service Engineer background is desirable

• Solid experiences in leading Multi-cultural Field Service Team

• Safety-first mind-set with the ability to inspire others to climb the safety culture ladder.

• Commitment to delivering excellent customer service and a passion for continuous improvement.

• 5 years or more experience working within a Service Delivery function within the Marine Industry.

• Knowledge and understanding of SLS products and services is a must

• Good communication and team building skills.

• Marine engineering background is beneficial.

• Well-developed cultural awareness and situational sensitivity.

• Willing and able to travel.

Role:

Field Service Engineer (Hands-on / Up to $3800 + Transport Allowances)

• 5 Days (Mon-Fri) 830am-5pm
• Salary: $2,800-$3,800 + $120 Transport Allowance
• Address: Sembawang

Responsibilities:

• Attend to client side to solve their machineries issue

Requirements:

• Knowledge of Electrical & Mechanical
• Few years of hands-on experience on repair & servicing of machineries
• Able to travel within short notice
• ITE or diploma Cert

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

About the Role:

To maintain the service education system for trainers and distributors. This includes training on repair processes, installation, maintenance, and troubleshooting, as well as introducing new products by preparing training schedules and materials. The role also involves promptly tracking technical inquiries and providing remote support to other Business Centres and distributors, ensuring that all administrative documentation is accurate and complete to enhance efficiency and service quality. Additionally, it includes planning and reviewing the Quality Management System to improve repair quality in the repair centre.

Roles and responsibilities:

• ·Conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including:

o Repair processes (assembly and disassembly)

o Installation and maintenance processes

o Troubleshooting

• Prepare service training and manage the introduction of new product repairs, including training materials and schedules.
• Establish a service education system for medical devices and related products for engineers in other Business Centres.
• Address technical inquiries and provide technical support (installation, maintenance, etc.) to Business Centres and distributors, both remotely and on-site (e.g., at hospitals).
• Ensure proper documentation, notification, tracking, and follow-up on all technical inquiries.
• Support Business Centres and distributors with all service and technical-related inquiries and activities.
• Escalate issues to higher-level support when necessary and act as a contact point between Business Centres and headquarters.
• Plan and review the Quality Management Systems of repair centers to secure and enhance repair quality.
• Perform any other tasks as assigned.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• Hybrid home office work arrangements
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Diploma or Degree in any Electrical/Electronics/Mechanical Engineering Discipline
• At least 3 years of related experience in the medical device industry is highly preferred.
• Experience in technical support, including technical training.
• Experience with lean manufacturing and Six Sigma is preferred
• Strong hand-on skills and good eyesight.
• Willingness to travel to the Asia Pacific region if required.
• Proficient in the use of MS Office and its applications.
• Possess strong communication and troubleshooting skills.
• Able to work in a team environment and collaborate with staff across different age groups.
• A team player with enthusiasm for learning and the ability to work with minimal supervision.
• Strong troubleshooting and analytical skills.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Any other task assign by Superior

Job Description & Requirements

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications

Responsibilities and Duties

• To coordinate in setting up Infrastructure and support Application Infra needs
• Ensure Operating system,Middleware, Database performance ,Security /Bug fix patches ,EOS and security (ISCD) compliance in accordance to the bank standards
• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary
• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability,replication and other key aspects
• Researching and recommending solution that best meet business needs and enterprise operational requirements
• Provide technical support to application development teams
• Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Qualifications

• Knowledge in Kubernetes,Docker, Jenkins, DevOps, Other Container platforms
• Knowledge in Linux OS,Wintel OS, MariaDB or Any Other databases
• Knowledge in Networking(F5 GTM/LTM or any other SLB)
• 5 Years minimum professional experience and 3 Years minimum relevant experience
• Experience in banking or financial services institutions preferred
• Will need to work in shifts and in weekends
• Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Job Description

IT Support Desk Engineer plays a critical role in ensuring the smooth operation of an organization’s IT systems, hardware, software and operational devices. The role will serve as the first point of contact for end-users experiencing technical issues, offering remote or onsite support, troubleshooting hardware and software problems, and maintaining high levels of customer satisfaction.

Skills

• Proficiency in troubleshooting Windows operating systems.
• Familiarity with Active Directory, Microsoft 365 & MS office products.
• Basic understanding of networking (TCP/IP, DNS, VPN).
• Experience with ticketing systems (like ManageEngine-ServiceDesk or Similar).
• Any Windows Server knowledge will be added advantage.

Education
• Diploma or bachelor’s degree in computer science, Information Technology, or a related field.

Experience
• Minimum 3 years in an IT support or helpdesk environment preferred.

EA Number: 11C4879

Desktop Support Engineer requires to be supporting all the infrastructure related support. It requires to provide support to End User's .

• Min 1.8 years of experience into IT Support, Helpdesk OR Desktop Support primarily for providing Level 2.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use tools and methodologies to load, copy and customize operating system configurations for deployment
• Responsible for tracking hardware and software inventory
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
• To support VIP users

Job Description & Requirements

To coordinate between Application and Infrastructure Teams to implement the Infra Requirements for Applications

Responsibilities and Duties:

• To coordinate in setting up Infrastructure and support Application Infra needs

• Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards

• Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary

• Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability, replication and other key aspects

• Researching and recommending solution that best meet business needs and enterprise operational requirements

• Provide technical support to application development teams

• Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Qualifications:

• Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms

• Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases

• Knowledge in Networking (F5 GTM/LTM or any other SLB)

• 5 Years minimum professional experience and 3 Years minimum relevant experience

• Experience in banking or financial services institutions preferred

• Will need to work in shifts and in weekends

• Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Our client stands at the forefront of advanced communication solutions, specializing in high-performance satellite communication systems for the Marine and Shipping industry. As a pioneer in the field, they are committed to empowering ship owners with cutting-edge technology, ensuring seamless connectivity and operational efficiency around the clock. Driven by growth and a passion for innovation, our client is expanding their team to foster further success.

Position: IT Support Engineer
Type: Permanent Role

About the Job:

We are looking for a talented IT Support Engineer with expertise in electronics and electrical engineering, especially with Marine Satellite Communications equipment. In this office-based role, you will deliver essential technical support to marine clients, manage Tickets requests etc. This is an excellent opportunity for someone who excels in a fast-paced environment and is dedicated to ensuring smooth operations and exceptional customer satisfaction.

Key Responsibilities:

• Report directly to the Chief Operations Officer, providing regular updates on service delivery, operations, and technical challenges.
• Provide technical support for over 200 vessels, handling an average of 15-30 support tickets per month, primarily related to Marine Satellite Communications equipment, IT networking, and associated issues.
• Troubleshoot and resolve technical problems with Marine Satellite Communications systems, components, and IT networks, ensuring timely and effective problem resolution.
• Manage and coordinate operational and logistical tasks related to satellite communication services, including overseeing service delivery to clients.
• Assist with sales order processing, ensuring accurate and timely fulfilment of customer orders.
• Collaborate with freight forwarding companies to arrange ocean freight services, managing product shipments and ensuring all required shipping documentation is handled, including proforma invoices, Bills of Lading, Letters of Credit, certificates, and permits.
• Ensure compliance with shipping regulations, company policies, and customer requirements while monitoring and tracking shipments to ensure timely delivery and resolve any issues.
• Maintain accurate records of support tickets, sales orders, and shipping documentation, ensuring clear communication between sales, logistics, and technical teams for seamless operations.
• Candidates without prior experience in sales order processing or shipping documentation but possessing a strong background in technical support for vessels, particularly with Marine Satellite Communications equipment or IT networking, are encouraged to apply. A willingness to learn and adapt to these additional responsibilities will be considered.

Requirements:

• Diploma or degree in Information Technology, Electronics, Electrical Engineering, or a related field is preferred.
  Experience with IT networking, including familiarity with Mikrotik equipment, Cisco scripting, and Python programming.
• Prior technical support experience with the ability to handle 15-30 support tickets per month, ideally within the marine or shipping industry.
• Strong knowledge and / or experience in Marine Satellite Communications equipment highly preferred.
• Ability to troubleshoot and resolve IT network-related issues, including understanding how traffic is routed.
• Excellent analytical and problem-solving skills to address complex technical issues effectively.
• Experience in sales order processing, logistics coordination, and shipping documentation is advantageous but not essential.
• Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills to interact with clients and colleagues effectively.
• Ability to work collaboratively within a team and manage tasks efficiently.
• Open to candidates without a logistics background but with a strong willingness to learn and adapt.

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd
EA License No.: 95C5411
EA Personnel Reg. No.: R1106591

Job Description

Responsibilities :

• Hands on Experience on Design , Development Deployment of IBM FileNet 5.x applications
• Hands on Experience on debugging of IBM Case Manager 5.x Applications issues
• Good in Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow design deployment
• RDBMS DB2/ MS SQL Server
• Hands on experience on Configuring Workflow, Queues, Rosters, Document Class and Document Class Security
• Good in troubleshooting and handling Production issues.

Requirements

• Knowledge to stop/start FileNet services
• knowledge of IBM Case Manager 5.x, ICN, Java API & CPE
• Experience on Design & Deployment of Application using IBM Case Manager 5.x
• Application Servers Weblogic / WebSphere 7 & above
• Understanding of Java/J2EE, Spring and JSP
• Hands on Experience on task/workflow Application deployment
• Good in troubleshooting and handling Production issues
• Hands on Experience on high availability environment
• RDBMS DB2/ MS SQL Server
• Good Analytical and logical skills
• Good in troubleshooting and handling Production issues
• Good communication skills.

EA Number: 11C4879

Responsibilities

• Provide technical support and troubleshooting for CCTV systems.
• Provide software application support to hardware systems.
• Assist customers with installation, configuration, and maintenance of CCTV equipment.
• Diagnose and resolve hardware and software issues remotely.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Document and track customer interactions and solutions in the support ticket system.
• Educate customers on proper usage and best practices for the systems.
• Conduct routine system checks and updates to ensure optimal performance.
• Stay updated on the latest trends and technologies in the surveillance industry.

Qualifications

• Diploma or Degree in Engineering or IT field
• Experience in technical and software support or a related field, specifically with monitoring and surveillance systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Mandatory Skills

• Technical troubleshooting
• Software application troubleshooting
• Customer service
• Time management
• Communication
• Remote diagnostics

Plus to Have

• CCTV systems
• Monitoring and surveillance systems
• Networking

Working Arrangement

• Working Hours : On-site period – shifts of either 00:00 to 12:00 or 12:00 to 23:59.
• Working Days : 4 Days On, 4 Days Off Rotation (weekly).

Team Orientation

• Teams size of at least 5 members.
• Senior team member will provide training and guidance to junior team member.

Responsibilities

• Diagnose and troubleshoot issues with marine engines, auxiliary systems, and other vessel components.
• Perform repairs on inboard/outboard engines, including fuel, cooling, and exhaust systems.
• Conduct routine maintenance to ensure shipboard systems are in good working order.
• Maintain cleanliness in ship and engine rooms when onboard.
• Provide detailed reports on repairs and explain services performed to customers.
• Adhere to safety protocols and ensure compliance with environmental regulations.
• Maintain accurate service records, including parts used and time spent.
• Collaborate with other technicians and assist in mentoring junior staff.

Requirements:

• Diploma or technical certification in marine mechanics or a related field.
• Minimum 2 years of experience in marine service and repair.
• Strong mechanical skills, with knowledge of marine engines and cargo pumps.
• Proficient with diagnostic tools and service equipment.
• Ability to interpret technical manuals and handle physically demanding tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L3V5938V

• In-house Support IT
• Support and maintain WAN/LAN network links and equipment's
• Administration of the Servers
• Support and maintain the Firewall System
• Fault diagnosis and resolution of software and system errors on the desktop
• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements
• Software installation and decommissioning of desktop hardware
• Outdoor / Onsite Project Support for IT Related Products
• Interactive Panel Firmware update
• Network Devices Firmware update
• IP configuration of network devices
• Support Product Preventive Maintenance
• Support Interactive Panel Set up
• Any other task assign by Superior

The Helpdesk Support Engineer is an important member of KPMG SG’s ITS department. They serve as the first point of contact for end-users experiencing technical issues with their computer systems, software applications, or hardware peripherals, ensuring a prompt, effective, and smooth delivery of services to the end users.

Primary Responsibilities:

• Provide timely and effective support to end-users through various available channels like phone, emails, chat, or in-person interactions.
• Perform remote assistance through diagnostic techniques and pertinent questions.
• Diagnose and resolve technical issues with the best solution based on the description and details provided by end users.
• Accurately identify the correct category in ServiceNow and escalate unresolved issues to the next level of support in ServiceNow with clear and concise descriptions in the ServiceNow logs.
• Act as a single point of contact between end-users and next-level support until the issue is resolved.
• Identify areas of improvement in procedures and processes, and document them in the repository for service improvement and knowledge sharing with end users and internal teams.
• Stay updated with emerging technologies, software updates, and industry best practices to be able to recommend upgrades or improvements to existing systems.

Required Qualifications:

• Diploma/Degree in Information Technology or a relevant field.
• ITIL Foundation in Service Management certification.
• Proven experience in providing helpdesk support for at least 3 years and above.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Basic knowledge of networking concepts and familiarity with common software applications and productivity tools.
• Understanding of security protocols and best practices.

⠀

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience