Total 3,887 front desk officer job vacancies in Customer Service category in Singapore

This position will start off as 18 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with Great Eastern Life.

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;

• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;

• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

• Provide excellent customer service experience; and

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Working Day: 5-6-work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

12 hour shift work required !!

Location: Yishun/Ubi/Tanjong Pagar

One day off weekday and one day of weekend, need to work morning afternoon night shifts

Salary: Up to $2.5k

Job Description:

•Telephone/Email Coverage

Answering calls and responding to inquiries.

Reminder calls for appointment confirmation and rescheduling appointments.

•Registration

Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.

•Collection

Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.

•Clinic Administration

•Financial and Product Counselling

Job Requirements

- Min A/N Level/Nitec

- Min 1 year of Customer Service Experience

- Able to start work immediately

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Administration Officer

Working Time: Monday to Friday, 8.30am – 6pm
Working Location: Haw Par Villa (Nearest MRT)
Salary: $2000 - $2500

Overview:

The Administration Officer is responsible to provide quality customer service to stakeholders, administration support to staff.

Job Duties:

• Dealing with enquiries from students and the general public via telephone, voicemail, fax, email and in person in a timely and professional manner
• Providing appropriate responses, services or referrals and reporting of enquiries to relevant staff where appropriate
• Provide accurate information and assistance to all stakeholders
• Assist with the processing of correspondence in a timely manner as required
• Contribute to the most effective and efficient management of resources by maintaining appropriate manual and computerised records and data bases i.e. electronic filing system
• Maintain stationery supplies and office inventory including ordering and reconciliation of accounts
• Manage freight, courier deliveries and reconciliation of accounts for these activities
• Collection and postage of mail
• Manage season parking for staff and reconciliation of accounts for these activities
• Organise office events and catering for office functions and meetings as required
• Be responsible for staff amenities i.e. Board Room, Pantry etc.
• Provide word processing and data entry support
• Assist with processing all student receipts
• Other General Duties as required

Job Requirements:

• With Diploma in Business Administration / relevant discipline
• With relevant customer service experience is added advantage
• Proficiency in Microsoft Office Suite skills i.e. Word, Excel, PowerPoint, Outlook

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Science & Laboratory Operations

• Maintain resources and apparatus in 2 Science laboratories.
• Liaise with teachers on the coverage of syllabus for the preparation of the laboratories
• Prepare the resources and apparatus related to Science experiments for the 2 laboratories and the 4 mobile lab carts
• Monitor the usage of the laboratories and report the usage to the HOD/LH
• Maintain a loaning system for desk-copies and teaching resources for 4 levels of Science classes.
• Assist in the setting up, clearing and cleaning of demonstration apparatus.
• Replacement of broken equipment from stock and be responsible for all equipment used in the teaching of science
• Keep a stock book and breakage record and to indicate necessary replacements
• Check and replenish the first aid kits in the 2 laboratories Prepare an inventory of stocks annually
• Perform any other related duties as and when assigned by the HOD (Science)
• Assist teachers when conducting practical lessons and tests in ensuring sufficient equipment for the pupils during the practical lessons and tests.
• Basic maintenance of Science garden

Office Administrative & Operations Support:

• Support school administrative and operations matters. Eg. Office Front Desk Operations, setting-up support for school events/activities, buying of stamps and posting letters, sorting and distributing bulletins/notifications to teachers or classes, etc.
• Perform any ad-hoc duties assigned by Principal, Vice-Principals, Administration Manager and Operations Manager.

Contract Period:

From 1st April 2024 to 31st March 2025 with option to extend for another one year, i.e. from 1st April 2025 to 31st March 2026

Working Hours:

• Mondays to Fridays: 7:00am to 4:30 pm, inclusive of 1hr lunch break
• Saturdays, Sundays and gazetted public holidays are off days.

Interested candidates can send your resume to [email protected] for faster reach

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

• Create a warm and positive experience for the hotel guests by attending to their needs and requests
• Generate daily reports to reconcile between guests’ bookings with reservation correspondences and alert the Reservations team to follow up on any discrepancies
• Co-ordinate guest room status updates with Housekeeping team by informing the Housekeeping Supervisor on duty on any requests for early check-ins, late check-outs, special requests or VIP pre-assigned rooms
• Handle lost and found property and items in accordance with the Hotel’s procedures
• Verify the accuracy of cash float before commencement and completion of every shift
• Assist in all official events and functions of the Centre

Requirements

• Minimum GCE ‘O’ levels with good spoken English
• No prior experience is required, training will be provided
• Well-groomed and service-oriented with a passion to serve
• Rotating shifts including weekends and public holidays
• Candidates with more experiences may be considered for Senior role.

Responsibilities:

• Verify PO information
• Acknowledge PO
• Key order in system
• Check stock
• Load PO to factory
• Liaising with factory on deliveries
• Arrange deliveries (Sea and Air)
• Reply delivery date to customer
• Issue documents for deliveries
• Send tracking number, invoice and report to customer
• Send shipping documents to customer to check shipment mode
• Liaise with forwarder on deliveries
• Update system on reschedule reports
• bi-weekly and monthly reports
• Send costing to Sales Manager
• Send quotation to customer
• To arrange with samples delivery
• To receive parts from air and sea shipment
• To key lot number in system
• To prepare documents and arrange local deliveries

Requirements:

• Responsible, independent and multi-tasked
• Proficient in Microsoft office
• Bilingual English and Chinese (Need to reply emails, QQ and Wechat and calls in Chinese)
• Assist manager on daily operation activities
• Willing to take more roles
• Singaporean preferred

Working: 5 days work week (8.30am-5.30pm)

5min walking distance from Kovan MRT

· Receptionist duties, e.g., daily mail, answering telephone calls.

· Ensure proper execution of all office administrative tasks.

· Assist HR to prepare simple reports such as interview/recruitment update.

· Send e-mails or call applicants to arrange for interviews.

· Pantry upkeep and replenish supplies, including drinking water.

· Issue Company's phones and SIM cards.

· Office machines upkeep and maintenance.

· Check Starhub monthly billings of employees.

· Check Office staff punch cards, movement & attendance.

· Prepare staff monthly salary attendance sheet for payment.

· Issue Staff Birthday vouchers.

· Check attendance and key in all office staff for AL, MC, NPL, OIL.

· Help to advertise (English papers) for staff and SG when necessary.

· Ordering of office stationery for office and outlet staff.

· Ordering and issuance of all (BW and SG) outlet staff uniforms/ cleaning towels/ apron /caps and check stock.

· Work with L&D Executive to check Outlet staff for Food Hygiene Cert.

· Assist L&D Executive to arrange for FSH training for new outlet staff where necessary.

· Check company vehicles Petrol credit card.

· Manage staff condolence matters.

· Administering Long Service Award.

Job Details:

• Basic salary range - $3,200 - $3,500 + KPI/Team Allowance ($150) + Skillset Allowance $300 (Pass all papers and answer questions correctly)

• Working Location: Tampines

• Working Days & Hours: Mon to Fri ONLY - 830AM - 530PM / 9AM - 6PM / 930AM - 630PM (3 Rotation Shifts)

Responsibilities:

• Attend to insurance enquiries via inbound call/email

• Provide excellent customer service

• Provide policy recommendations

Requirements:

• Have obtained at least a GCE 'O' or 'N' Level.

• Preferable with BCP, PGI and HI certificates

• Preferable with at least 1 year of call centre experience in any industry

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Location: Kent Ridge
Salary: $2.1k to $3.5k
Duration: 1-2 years

The job holder will support the operations of Call Centre in the following areas but not limited to:Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
Assisting residents with community appointment related requests
Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

Min Diploma in any field
Able to commit for one year and start immediately
Open to work extended hours eg weekends
Prior customer service skills would be advantaegous

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

This position will start off as 1.5 year contract.

Location:
Great Eastern Office, at Eunos

Responsibilities:
You will attend to phone enquiries from our policyholders and distribution representatives, effectively maintaining the Contact Centre’s high level of accessibility.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3500

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Job Highlight:

• Contract Postion ( 12 months)
• Maxwell Central, walking distance from MRT
• Monday to Friday, 9am to 6pm

Job Description:

• Routing feedback to the rightful department in an accurate and timely manner.
• Replying to feedback submitted by members of public.
• Contacting members of public, when needed, to clarify their feedback.

Requirement:

• Only Singaporean
• Degree
• Experience in Customer Service, Manage feedbacks related field

Interested applicants please click "Apply Now" or email to [email protected].

We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Lucas Tan

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Description & Requirements

• To manage Building Service Centre, attend to client's feedback and complaints. Interact & Coordinate with clients to maintain good relationship.
• Assist on phone calls and emails to answer clients enquiries. Make appointment for client to attend inspection with BSC(Building Service Centre) team.
• Liaison with consultants and contractors.
• Prepare and manage correspondence, reports and documents. Maintain & upkeep of information centre & BSC.
• Organise and coordinate meetings & conference.
• Provide admin support to project team.
• Investigation problems and provide rectification report and what can be done better.
• Training and educating frontline staff to respond to complaints.
• Other Ad-hoc duties.

Requirements:

• Diploma/Degree
• Candidate preferably possess at least 1 year of working experience in the related field
• Candidates have worked in the construction industry or construction-related major.
• Proficient in Microsoft Office such as Excel, Word and Power Point.
• workplace can be subject to the company's arrangement.

Your Role

We are looking for an experienced Customer Service Officer to assist with the daily operations of shipping and freight forwarding services.

What Will You Do

• To attend to customers' and agents' inquiries and complaints.
• To arrange trucks and collection of cargo.
• To prepare booking and shipping documentation.
• To coordinate and monitor shipments with carriers and clients.
• To process custom permit.
• Ensure all cargoes are in good condition and if any damage shall revert to customer.
• To inform the shipper of any changes in vessel details or delay in arrival date.
• To assist with billing and closing jobs.
• To support all aspects of sales and operational activities.
• To perform other ad-hoc duties as assigned by the supervisor.

What Do We Want

• At least a Diploma in Logistic or Transportation or equivalent.
• At least 2 years of relevant experience, preferably in Freight Forwarding or Shipping industry.
• Good knowledge in MS Office applications, Permit, Portnet.
• Have knowledge in shipping systems, eg. online booking, declaring custom permit.
• Good interpersonal and communication skills.

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

You will assist to resolve policyholders’ and Financial Representatives’ issues relating to insurance policy.

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;

• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;

• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;

• Provide excellent customer service experience;

• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

• Highlight any potential concerns/risks and proactively shares best risk management practices; and

• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such

as assisting Digital Comms and Call Centre;

• May be rotated amongst the different Service Centres;

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you!

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and our services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with other teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements

• At least Diploma qualification
• 1-2 years of experience working in healthcare industry
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement
• Experience in call centre or service line will be advantageous
• Ability to speak various languages will be advantageous
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends (IF NEEDED)

Others

• Jurong
• 5 days a week, office hours

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs

•To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :

1) Diploma & Degree holders

Guest Service Officer-Hotel

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE ‘O’ or ‘A’ Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

At Chicken Pie Kitchen and Don Signature Crab, we learn and progress together as a team! Come further your passion for service and communication with us! In a restaurant that is open to many new ideas and prospects, do join our dynamic team for a rollercoaster of an adventure!

Roles and responsibilities:

• Cashiering
• Handling and packing food items (such as drinks preparation and in/out pies from the oven)
• Clearing of dishes and utensils
• Dealing with day-to-day walk-in customers and reservations
• Upselling and promoting our brand and menu items
• Handling of phone orders and inquiries
• Other ad-hoc crew duties

Requirements

• Positive service mindset and dynamic attitude
• Comfortable in working in a pet-friendly environment
• Able to communicate and understand English
• Flexible to work on weekends and public holidays (Choice of 4 to 5 day work week available)
• No necessary prior experience is required
• All are welcome to apply - we welcome all ages, races, religions and orientations

Plus Points

• Candidates with Food Hygiene Certification or other F&B certificates/experience will have an added advantage

Benefits:

• Annual and Public Holiday leaves
• Birthday benefits
• Uniform and meals inclusive*
• Medical coverage
• Performance and monthly incentives*
• Annual wage supplement*
• Flexible schedules

Compensation

• $1888 to $2800/monthly
• AWS at the end of the year (pro-rated for the first year of service)
• Variable bonuses which is pegged to the performance of the Company as a whole
• Employees will be covered under a Group Insurance Scheme for staff medical benefits

For interested applicants, please do fill up this form: https://chickenpi.es/jd/service-staff/apply and also send your resume to [email protected].

For more information and details: +65 80409063 https://chickenpi.es/wa/hr (WhatsApp)

Job Description

• Industry/ Organization Type: Logistics / Transportation
• Position Title: Customer Service Officer
• Working Location: Tanjong Penjuru (Transport provided from Jurong East MRT)
• Working Hours: 5 days (M-F, 8:30 AM-5:30 PM)
• Salary Package: Basic Salary up to $2,800 + AWS + Variable Bonus + Lunch Provided
• Duration: Permanent Role

Key Responsibilities

• Understand and manage License Warehouse Customs procedures, including permit declarations.
• Communicate with customers regarding orders, coordinate shipments with forwarders, oversee inventory, and carry out general admin and customer service tasks.
• Collaborate with shipping agents and transport companies for scheduling, booking shipments, and organizing local deliveries.
• Address customer inquiries, aiming to improve customer contentment.
• Carry out prompt and accurate billing and job closure in the system, and ensure information is sent to Accounting & Finance.
• Generate and submit warehouse reports for management review as needed.
• Handle customer complaints and claims effectively.
• Examine any issues related to shipment failures or product quality and ensure appropriate follow-up actions are taken.
• Maintain organized and auditable filing and documentation.
• Guarantee precise order processing in line with service agreements and guidelines.
• Regularly reconcile stock and resolve any discrepancies swiftly.
• Be open to involvement in new projects for professional growth.
• Engage with Singapore customs regarding any issues with incoming goods and for audits.
• Any other ad hoc tasks as and when assigned by the Assistant Manager.

APPLY NOW!!!

• Minimum 1-2 years of relevant experience in warehouse/logistics operations
• Knowledge of Form D and COO handling will be an advantage
• Knowledge of SAP will be an advantage
• Team player with the ability to collaborate well with others

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66152 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.