Total 13 health consultant job vacancies in Customer Service category in D12 Balestier, Serangoon, Toa Payoh

Troubleshoot IT Network issues, help desk ticket support, hardware setups and software applications

• Support system upgrades, installations, and software updates
• Assist in the administration of user accounts, permissions, and access rights and set up email accounts
• Maintain accurate and up-to-date IT inventory records, including equipment and software licenses
• Provide IT support to local and remote users (Hardware/ Software/ Network)
• Attend to ad-hoc service repair calls
• Assist in web design and graphic design work
• Any other duties assigned by the Superior

Requirement

1. Diploma or degree in Computer Science, Information Technology

2. Interested in marketing IT tools and web services

3. Good communication skills. People-oriented and able to speak in public/zoom briefing

4. Provide support outside of normal operating hours as required

5. IT Savvy and familiar with IT tools such as Microsoft Office and Microsoft Access, SQL database, Phyton, C++, Java, etc

6. Able to commit to a minimum 6-month to 12-month intern contract.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

Job Description & Requirements

We are on the lookout for a SUPERSTAR RECEPTIONIST to join our team at Pinnacle Chiropractic. If you have a passion for patient care, excellent organizational skills, and a flair for engaging with people, this role could be perfect for you!

Key Responsibilities:

• Welcome and engage with patients, creating a warm and inviting atmosphere from the moment they walk through our doors.
• Assist chiropractors with patient assessments
• Provide education and answer basic questions about chiropractic treatment procedures, helping patients feel informed and at ease.
• Schedule appointments, manage patient records, and handle administrative tasks efficiently, ensuring a seamless patient experience.
• Maintain accurate and up-to-date documentation of patient information and care plans.
• Manage insurance claims and billing processes with attention to detail.
• Ensure proper maintenance, organization, and cleanliness of equipment and office spaces.
• Act as a liaison between chiropractors and patients, effectively relaying information and instructions to ensure clear communication.
• Take videos and pictures for our social media platforms, contributing to our online presence and patient engagement.
• Assist in coordinating and supporting corporate talks, wellness bazaars, and other outreach events.
• Supervise and train other assistants or new staff members when necessary, fostering a collaborative and supportive team environment.

Requirements:

• Organizational and multitasking abilities, with a keen eye for detail.
• Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
• Proficiency in basic office software and a willingness to learn new systems.
• Ability to take initiative and adapt to changing priorities and patient needs.
• A positive attitude, a strong sense of responsibility, and the ability to work well within a team.
• Flexibility to assist with social media content creation and support at corporate talks and wellness events.

What We Offer:

We provide a competitive compensation and benefits package, a supportive and positive work environment, and the opportunity to make a real difference in the lives of our patients. If you’re looking to be part of a dynamic team that’s dedicated to providing exceptional chiropractic care, we want to hear from you!

To apply, please submit your resume highlighting your relevant experience. We look forward to reviewing your application!

Note: Only shortlisted candidates will be contacted for an interview.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

Job scope

- Manage and build strong relationship with clients and drive sales growth.

- Provide after-sales service.

Requirement

- Good communication and interpersonal skills.

- Pleasant personality

- Computer literate

- Able to communicate in English and Mandarin (most of our clients are elderly, Mandarin-speaking people)

Salary

$2500 plus commission ($2200 plus commission during probation).

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
• Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
• Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
• Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
• Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.
• Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.
• Understand customers / Vertical Market Needs and determines pricing and selling strategies.
• Prepares and reviews contract terms and conditions
• Presents the proposal to the customer.
• Other relevant duties as assigned

Requirements:

• Diploma to Bachelor's degree in engineering with at least 2 years’ relevant sales experience
• Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
• Ability to read, analyse, and interpret engineering documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Read and comprehend instructions, correspondence, and memos.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Driven to delight the customer with options/offerings to meet their needs.

Job scope

- Manage and build strong relationship with clients and drive sales growth.

- Provide after-sales service.

Requirement

- Good communication and interpersonal skills.

- Pleasant personality

- Computer literate

- Able to communicate in English and Mandarin (most of our clients are elderly, Mandarin-speaking people)

Salary

$2500 plus commission. $2200 during probation.

Responsibilities

To provide clerical and support functions in the Emergency department as well as the reception services including patient registration, scheduling appointments, billing and enquiries.

Requirements

· GCE ‘N’/’O’ Level or Diploma holder

· Service-oriented, confident and have a passion for helping others

· Good communication and interpersonal skills

· Proficient in Microsoft Office applications

· Able to work 3 shifts on Public Holiday and weekend

· Comfortable to work in ward settling which is non-airconditioned

Candidates with relevant experience could be considered for a Senior role

What you'll Do

As a Customer Service Consultant, you’re the provider of great customer experience.  You will build rapport by interacting with customers via email and telephone, providing solutions that not only meet expectations but shatter them.

Our customers can be anything from our end users to distribution partners, i.e. it could be a fisherman on a boat in the Atlantic, or a ship approached by pirates outside Somalia. No 2 days are the same and that is what makes the job so unique and interesting. Please note that we are not a call centre and we do not wear headsets.

The day-to-day

• Respond to requests for customer assistance in person, via telephone, electronically within the agreed SLAs
• Logging, updating and creating tasks as required on SNOW
• Handling incoming calls and logging, updating and creating tasks for customer queries and cases as required using corporate CRM systems
• Handling customer complaints in accordance to the GCO complaints procedure, updating internal systems
• Close liaison with internal and external customers to provide regular updates on customer queries
• Research customer issues, referring to a local directory of information to handle customer queries
• Provisioning, activating and de-activating terminals, managing suspensions and sim activations across all satellite constellations
• Checking invoices on behalf of billing and providing customer updates as required
• Providing call data records for customer usage as required by customers
• Troubleshooting of network, hardware and application issues, updating systems and customers as required
• Managing assigned cases in line with customer expectations and departmental SLAs and KPIs
• Close liaison with customers, providing updates and or appropriate action to resolve queries
• Identifying and escalation to management situations requiring urgent attention
• Staying current with system and product information, changes and updates
• Other duties as required by the line manager

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened.Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide.In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Responsible for the smooth operation and administration of the Senior Care Centre at Toa Payoh. Lead and develop the team ensuring quality care, safety and meaningful activities for our clients. Drive customer service quality and collaborate well with community stakeholders and partners.

• Take charge of the Centres day-to-day operations to achieve a high level of customer service and client engagement
• Recruit, build, lead and supervise a competent and committed team to achieve centre / divisional / organisational goals and plan employee development to fill proficiency gaps
• Design, develop and oversee the running of all programs
• Deliver quality performance, operational efficiency and compliance through continuous improvements through supervision and coaching of teams performance to ensure client's health / physical / social / mental well-being and safety, and betterment of the centre
• Manage the conduct of client assessments during admission and periodic reviews
• Conduct multi-disciplinary case discussions
• Oversee the updating of clients Individual Care Plan (ICP)
• Manage administrative duties e.g plan & roster transport, activities and manpower as well as ensure financial / operational sustainability and accountability including budgeting, accurate financial reports, invoices, stock inventory, SOP, audits, documentation, etc
• Achieve minimum 95% utilization rate at a steady rate for Daycare
• Ensure the centre is well-positioned for service and financial audits
• Oversee feedback management
• Ensure centre facilities, equipment, and assets are in good working conditions and promptly carry out scheduled servicing
• Take care of the long-term strategic planning and development of the Senior Care Centre
• Collaborate with community stakeholders; AIC, Silver Generation Office, grassroots, RCs, healthcare entities e.g. hospitals, GP clinics, schools and other social service agencies. Also, funders, sponsors and volunteers to impact community through our services and network and foster integration of work and services within the organization

Requirements:

• At least 2 years experience as a supervisor or manager in senior care centre, dementia care, geriatrics or healthcare settings
• Passion and patience in serving the elderly clients
• Team player with good communication, interpersonal and organizational skills.
• Ability to listen and express clearly and concisely
• Able to work independently and under time constraints
• Ability to interact with Mandarin and dialect-speaking clients
• Singaporeans and local PRs preferred

Bachelor degree

Thank you for your application. We regret that only shortlisted candidates will be notified.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

[What the role is]

The One-Stop Information & Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, as well as leverages service technology and supports customer digital adoption.

[What you will be working on]

As a Senior Customer Care Consultant under the OSISC, you will be responsible to carry out the full spectrum of customer service duties. You will get to meet people from all walks of life and be part of a dynamic team in handling walk-in customers and feedback from customers at the Centre. You will also support the digitalisation efforts of the Centre, and be involved in service-related projects.

[What we are looking for]

• Pleasant disposition and positive attitude.
• Experience in frontline Customer Service will be an added advantage.
• Service-Oriented.
• Team player with good interpersonal and communication skills.
• Possess initiative and ability to work under pressure.
• Proficient with Microsoft Office.
• Able to work in a fast-paced and dynamic environment that would require the ability to manage multiple priorities and stakeholders at the same time.
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Careers@Gov at https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Senior-Customer-Care-Consultant--One-Stop-Information---Service-Centre-_JR-10000022099