Customer Service Executive | Sales Coordinator | Kitchen Uniform Showroom | Chinatown

Working Days: 5 Days [Monday - Friday]
Working Hours: 9am - 6pm
Salary: $2800 - $3000
Location: Temple Street - Chinatown

Sales Coordinator in showroom and support team members to complete orders for clients.

Critical Accountabilities :

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

Requirements:

• Relevant experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Salary: 2.2k to 2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location: Defu South

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Evelynn) || EA Personnel License R24120580

Job Description

• Industry/ Organization Type: Logistics / Transportation
• Position Title: Customer Service Officer
• Working Location: Tanjong Penjuru (Transport provided from Jurong East MRT)
• Working Hours: 5 days (M-F, 8:30 AM-5:30 PM)
• Salary Package: Basic Salary up to $2,800 + AWS + Variable Bonus + Lunch Provided
• Duration: Permanent Role

Key Responsibilities

• Understand and manage License Warehouse Customs procedures, including permit declarations.
• Communicate with customers regarding orders, coordinate shipments with forwarders, oversee inventory, and carry out general admin and customer service tasks.
• Collaborate with shipping agents and transport companies for scheduling, booking shipments, and organizing local deliveries.
• Address customer inquiries, aiming to improve customer contentment.
• Carry out prompt and accurate billing and job closure in the system, and ensure information is sent to Accounting & Finance.
• Generate and submit warehouse reports for management review as needed.
• Handle customer complaints and claims effectively.
• Examine any issues related to shipment failures or product quality and ensure appropriate follow-up actions are taken.
• Maintain organized and auditable filing and documentation.
• Guarantee precise order processing in line with service agreements and guidelines.
• Regularly reconcile stock and resolve any discrepancies swiftly.
• Be open to involvement in new projects for professional growth.
• Engage with Singapore customs regarding any issues with incoming goods and for audits.
• Any other ad hoc tasks as and when assigned by the Assistant Manager.

APPLY NOW!!!

• Minimum 1-2 years of relevant experience in warehouse/logistics operations
• Knowledge of Form D and COO handling will be an advantage
• Knowledge of SAP will be an advantage
• Team player with the ability to collaborate well with others

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66152 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Holland Village (Walking distance from Holland Village MRT)

- Able to commence work from 01 April 2024, for at least 1 to 3 months

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Holland Village" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

Our client is the leader in electronic resources and strives to provide excellent products & services for information products and library technologies in Singapore.

Working Location: Kaki Bukit (Techlink)

Working Hours: Mon-Fri 9am-6pm

Responsibilities:

• Deliver virtual or onsite product training sessions to customers
• Consult with customers on best practices for their organization’s usage of the product
• Responsible for performing customer needs and solution finding sessions
• Identify needs for additional features and training that enhance customer
  success and retention
• Speak with power users in the organization and identify opportunities for
  expansion of account usage
• Provide customer feedback and/ or requirements to the Sales team
• Stay up-to-date and be a subject matter expert on all new product features
  rollouts
• Attend all sessions organized for products purposes
• Participate in training/ mentoring new team members
• Familiarity with SaaS product and ability to employ strategies in online
  environments

Requirements:

• Min Diploma
• Must be IT savvy and familiar with SaaS products (e.g. Salesforce, Google Workspace apps, Microsoft 365, HubSpot, Trello, Netflix, Zoom, Zendesk)
• Min 4 years working experience in Customer Support role
• Good analytics and problem solving skills

To Apply:

Please attach your resume with the following information:

• Reason for leaving last/ current employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)

Customer Service Executive - Uniform / Work Wear [3770]

Working Days: 5 Days [Monday - Friday]
Working Hours: 9am - 6pm
Salary: $2800 - $3000
Location: Chinatown

Sales Coordinator in showroom and support team members to complete orders for clients.

Critical Accountabilities :

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Job Summary:

Manages incidents and service requests logged for customer site. Has overall responsibility for managing EUC Infra, supports servers & network devices on L1 skill level.

Roles and Responsibilities

• Log & resolve incidents/service request in ITSM tool.
• Deploy hardware & software requirement to meet business IT needs.
• Act as a team player and collaborate with other site team members.
• Act as a central reference for end user issues & site level escalations.
• Have basic knowledge on latest technology to support business.
• Work with HCL offshore teams for any priority incidents and expedite resolution.

Experience Required

• Total 2 to 6 years of experience in this Windows & EUC domain.
• Experience working in Windows enterprise environments.
• Experience in working in diverse and multiple cross functional teams.
• Highly developed analytical skills and the ability to solve complex problems.
• Excellent written and verbal communication and interpersonal skills and a strong customer service orientation.

Qualification

• Any bachelor's degree.
• Knowledge on ITIL concepts.
• Windows 10, SCCM imaging & software deployment, Office 365 & Cisco switches/AP’s (L1).

Technical Engineer (Electrical Industry / Class 3) Kaki Bukit

• Kaki Bukit Avenue
• Monday - Friday 8:30am - 5:30pm
• $2,500 - $4,000

Job Scope:

• Provide solutions and technical level advices to customers
• Conduct product training and provide good technical support to customers
• Able to travel and meet customers in South East Asia

Job Requirements:

• Minimum Diploma in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation will be an advantage
• Possess Class 3 driving license is an advantage

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Responsibilities:

• Process quotations, purchase orders and sales orders.
• Coordinate with customers, vendors and engineers on delivery lead time.
• Manage Customer Consignment Program.
• Work closely with customers, vendors and engineers to ensure timely deliveries to meet customers’ requirements.
• Manage, negotiate & monitor on-time deliveries to customers.
• Maintain stocks inventory and update price book.
• Maintain an effective filing system for all documents.
• Attending to enquiries from customers and business partners.
• Build and maintain a good customer relationship.
• Prepare weekly delivery report and monthly stock analysis report.
• Liaise and coordinate with internal departments on delivery/ collection.
• Handle internal/ external customer/ vendors queries.
• Cooperate with respective departments to coordinate logistics activities.
• Any other ad-hoc tasks assigned by Supervisor or Manager.

Requirements:

1. Higher NITEC or Diploma or its equivalent
2. Good understanding of customer account management
3. Good verbal and written communication skills, able to communicate with people at all levels
4. Friendly and Customer Service Driven
5. Proficiency in MS Office knowledge and ERP system Dynamics 365 Business Central
6. Good interpersonal skills to engage with all levels in the Company
7. Minimum 2 or 3 years of experiences in Logistics operation

Patient Service Officer

Location: Paragon/ Woodleigh
Duration: 3 months contract to perm
Working hours: 5.5 days office hours
Salary range: $2K to $2.6K

Job Scope:
• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Job requirement:
• Min N/ O Levels/ Nitec/ Diploma in any field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Customer Service Executive

Working Days: 5 Days [Monday - Friday]
Working Hours: 9am - 6pm
Salary: $2800 - $3000
Location: 3B Temple Street, Singapore 058556

Sales Coordinator in showroom and support team members to complete orders for clients.

Critical Accountabilities :

• Meets and greets walk in showroom customers (assists customers with selection of product, record sales in ERP systems and filing of bank receipts and delivery notes)
• Build rapport and maintain good relationship with corporate customers, understands their needs and provide professional pre-sales and post-sales services in order to explore further business opportunities
• Handle daily in-coming sales calls enquiries and support sales executive (records new customers who walk in & inform sales supervisor via a weekly spreadsheet)
• Fills out required embroidery forms for client embroidery
• Generate sales invoices, quotes & packing lists & Help prepare customer orders & packing
• General upkeep of display in Showroom
• Check incoming stock/embroidery and stock transfer
• Update regularly embroidery Spreadsheet

Requirements:

• Relevant experience

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Operation Support Specialist

Salary range: S$2800- $3000
5 days ( Mon - Fri )

Location : 57 Yishun Industrial Park A

Responsibilities:

• Maintain accurate records of inventory levels, including incoming and outgoing
  stock.
• Coordinate with suppliers and vendors to ensure timely delivery of inventory items.
• Collaborate with sales and production teams to forecast inventory needs and plan
  accordingly.
• Implement inventory control procedures to minimize losses and optimize stock
  levels.
• Handle inventory-related inquiries and resolve issues in a timely manner.
• Utilize inventory management software to track inventory movements and
  generate reports.
• Organize and maintain the storage of items in a secure and efficient manner.
• Provide general administrative support, including answering phones, responding to
  emails, and handling correspondence.
• Coordinate logistics for meetings, conferences, and special events.
• Assist with data entry, filing, and record-keeping tasks.
• Assist in the planning and coordination of company events, including meetings,
  conferences, and social gatherings.
• Assist in creating event timelines, agendas, and run sheets.
• Provide on-site support during events, including registration, guest assistance, and
  troubleshooting.
• Perform other duties as assigned to support the overall success of events.
• Perform other administrative tasks as assigned.
• Provide administrative support to sales managers, including scheduling meetings
  and managing calendars.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Requirements:

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Permanent Jobs

Senior Service Crew

SINGAPOREANS / PRs ONLY

($2,000 to $3,500)

LOCATION

Orchard

JOB DESCRIPTION

We are looking for passionate individuals to join us!

• Clean and neat grooming

• Able to commit shift work

• Willing to learn

• Able to communicate with customers

• Work involves serving alcohol and tasting cocktails

• Help in training new service crews

WORKING HOURS

• 5 days work week (Mon - Sun)

• 44hr per week

• 3pm or 4pm to 1am or 2am

BENEFITS

• $400 for Punctuality + $200 KPI incentive + transportation Fee after 12 am+ Staff Meal

JOB REQUIREMENTS

• 3-4 year experience in Food and Beverage Industry

Interested applicants, please email detailed to

SERVICE CONNECTIONS HR CONSULTANCY PTE LTD

Email resume to - [email protected]

Call for more details please call at 6333 0052

Mondays to Fridays

9.00am - 5.00pm

111 North Bridge Road #07-30 Peninsula Plaza Singapore 179098

www.serviceconnections.com.sg

License no: 09C4937 / R11022931

Clinic Assistant (5 days / Front desk / Up to $2200)

• Boon Lay
• $1800 - $2200
• 5.5days/week, 44 hours/week

Interested applicants can send your resume to 8739 9469 Janie / [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Job requirements:

• With relevant clinic assistant experience
• Willing to work shifts (morning / afternoon / night shift

Job duties:

• Registration of patients, scheduling appointments, dispensing medications and consumables and payment collection
• General administrative duties in the clinic assigned by the clinic supervisor/manager
• Updating of medical billings/invoices
• Responsible for monthly stock taking of drugs and consumables
• Assisting Doctor in providing treatment and medical examination
• Providing high quality patient care service experience

Fun Jia Jia (Janie) | Reg No: R22107945

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description

• Responsible for the effective management and operation of Patients’ Registration counters including billings, financial counselling and collection matters.
• Process, respond to requests and handles all general enquiries & feedbacks received from patients
• Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
• Perform chaperon activities in the absence of the porter. Provide a wheelchair to the patients where and when necessary.

Job Requirement

• At least 1 years' experience in a customer service role preferably in a hospital environment
• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• 5 days work week (Any 5 days in the week which including Weekends & PHs)
• Working hours:

Shift 1 : 7:00am to 4:30pm ; or

Shift 2: 10:00 am to 7:30pm; or

shift 3: 12pm to 9:30pm

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Responsible for the effective management and operation of Patients’ Registration counters including billings and collection matters.
• Process, respond to requests and handles all general enquiries & feedbacks received from patients
• Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
• Perform chaperon activities in the absence of the porter. Provide a wheelchair to the patients where and when necessary.

Job Requirement

• At least 1 years' experience in a customer service role preferably in a hospital environment
• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• Permanent night shift (4 On 3 Off)
• Candidate must be willing to work on permanent night shift
• Working hours:

Night Shift : 9:00 pm to 7.30 am

• Salary: 2.2k to 2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location: JTC Defu Industrial City

Position Overview

The Customer Service Officer (CSO) is a vital member of our team, responsible for providing exceptional customer service and support. This role involves handling inbound queries, managing equipment rental bookings, and identifying opportunities to increase sales through excellent service.

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

Quality Service Officer

3 months to 1 year

$12-13/hr

Clarke Quay

Mondays to Fridays, 8.30am to 6pm.

Job Responsibilities

• Attend to feedback and enquiries from members of public received from channels such as emails, online feedback system, and calls

• Provide interim replies to cases received

• Work closely with relevant policy divisions and other public agencies to resolve issues raised by members of public

• Monitor progress of cases to ensure they are closed within required service standards

• Assist in collating data and providing analysis on cases received

Job Requirements

• Good writing and communication skills

• Proficient computer skills (MS Word, Excel, PowerPoint)

• Customer service experience will be added advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Customer Service Officer (5 days / Travel Industry / Up to $2500)

Interested applicants can send your resume to 8739 9469 Janie / [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500
• Working location: Tanjong Pagar

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

Fun Jia Jia (Janie) | Reg No: R22107945

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Location: Pasir Ris

Purpose of the Job:

• Plan, coordinate and execute programmes during Term and School Holidays.
• Provide students with a caring, stimulating environment to learn, close supervision and guidance during the after school hours and school holidays.
• Help students grow in all aspect of life - emotional, social, physical, intellectual and spiritual.
• Ensure the safety, security and well-being of students at all times.
• Be a responsible, good role model for the students & teachers.

Key Role/Job Function:

1. Oversee day to day operation of the Centre and ensure its smooth running.

2. Ensure good Centre performance by developing strategies that are in line with our company vision and mission.

3. Ensure teachers provide optimum level of guidance to students to complete their school homework responsibly.

4. Mentor and supervise staff & teachers to ensure compliance to SOPs, safety, security and health standards.

5. Provide a warm & nurturing environment to the students at the Centre.

6. Supervise and guide students with their school work as well as life skills (play, hygiene and meal time).

7. Plan and conduct child appropriate social and recreational activities and holiday programs.

8. Teach & address classroom disciplinary issues using positive behaviour support system.

9. Prepare/organise and execute/conduct creative learning activities and outings as required.

10. Support the holistic development of students in alignment with our company goals.

11. Maintain regular communication with student’s parents.

12. Establish partnership with community partners & volunteers.

13. Foster good working relationship & rapport with all stakeholders - students, parents, team members, volunteers and partners in the community.

Commitment to Professionalism

· Uphold our company vision and mission.

· Understand the philosophy of the programme and can describe its goals and objectives to others.

· Support the Centre’s code of ethics conduct.

· Engage in ongoing staff development to improve personal and professional skills.

· Enjoy working with students in a group setting and demonstrates a positive attitude in her role.

· Keep all personal information about students and families confidential.

· Work cooperatively with other staff members, accept supervision and help promote a positive atmosphere in the centre.

· Attend staff meetings, workshops, functions and in-service training provided by our company

· Take on any other duties as and when assigned by your immediate superior/ management.

Programme

· Plan and implement effective student developmental programs for the Centre.

· Supervise and evaluate programmes in the Centre and ensure quality care and services are maintained.

· Provide constructive feedback / suggestions to immediate superior in relation to programmes and curriculum.

· Implement continuous improvement in the Centre’s programme

· Publish Centre newsletter

· Work closely with personnel appointed by management in integrating students with special needs

Staff

· Involve in staff recruitment, appraisal, conflict management, mentoring and welfare as well as manpower scheduling.

· Supervise, guide and evaluate staff though lesson observations.

· Brief, orientate and follow up on new staff in the Centre.

· Recommend and co-ordinate training needs of staff & teachers.

· Hold monthly staff meetings.

· Conduct in-house teacher training when necessary.

· Ensure staff maintain proper code of conduct.

Administration

· On business management:

o Source, negotiate, and determine course fee for children enrichment program.

o Ensure optimum level of students enrolment and ensure profitability is beyond break even vs centre’s overhead expenses.

o To do strategic planning on publicity for enrolment & volunteerism.

· Ensure that licensing requirements are met at all times.

· Ensure that up to-date records (factsheet, centre’s enrolment, particulars of students and their parents, staff, medical and leave records, attendance of staff and students) are properly maintained.

· Ensure that records (petty cash, fee collection records, registration and withdrawals, subsidy applications etc) are properly maintained.

· Liaise with government agencies on operational matter namely, MCDS, HDB and Town Councils.

· Attend to & respond appropriately to public enquiries and complaints.

Finance

· Prepare centre budget with respect to the programme needs of the centre.

· Monitor budgetary costing and control of centre’s income and expenditure.

· Seek approval from superior for the procurement of materials and supplies.

· Prepare disbursement of petty cash expenses to staff and seek approval for disbursement of petty cash expense to self.

Accountabilities

· Uphold the vision and mission of our company in any way possible including attending functions, meeting, training courses and carrying out projects as assigned by your immediate superior / management.

· Provide periodic reports to management.

Requirements

· Diploma/Degree in any discipline

· At least 2 years of supervisory experience

· Certificate in student care

· Good Classroom Management Skills

· Leadership, Business Management, Operations/Project Planning, Customer Service skills

· Proficient in Microsoft Office

· Dedicated, reliable, creative, disciplined and able to multi-task